Jam Code - Canon imageRUNNER 5065 series Service Manual

Cause
# 829
The data that is being received consists of 100 pages or more.
# 830
A DSN error notice has been received because of the following: the i-fax
address or the target settings are wrong, or the data of the file that has been
transmitted is greater than the size permitted by the mail server.
# 831
An attempt to receive i-fax in SMTP has failed because of the reception/
printing range settings made as part of the IP address range setting in user
mode.
# 832
In user mode, the e-mail setting or the network setting is yet to be made,
causing a mail server fault and, thus, preventing reception of MDN
(transmission confirmation) mail.
# 833
The network settings have not been made in user mode or there is a mail-
server related fault, thus preventing the transmission of the mail (MDN;
transmission acknowledgement).
# 834
The i-fax address or the condition settings of the target may be wrong, there
may be a fault in the network or the mail server, or the target may have
encountered a memory full condition, thus causing an MDS error notice.
# 835
The number of text lines is more than the maximum number of lines
permitted for i-fax.
# 837
A request has been made by a host that comes under the restrictions imposed
by 'IP address range setting' in user mode.
# 839
The SMTP authentication (SMTPAUTH) user name or password for e-mail/
i-fax (network settings) may be wrong.
# 841
In relation to an attempt for transmission for e-mail/i-fax, there is no coding
algorithm that may be used in common with the mail server.
# 842
In relation to an attempt for transmission of e-mail/i-fax, a request has been
made for the use of a client certificate by the mail server.
# 843
The time used by the KDC (key distribution center) server and the time used
by the machine are different significantly.
# 847
The memory of the Box has been used up, not permitting the storage of the
received file in the fax box.
# 851
The remaining memory of the machine is running short.
There are more than 100 files in the specified box, not permitting additional
storage.
# 852
The main power switch has been turned off while a job is being executed,
causing an error.
# 899
The transmission of e-mail or i-fax has ended. However, the transmission
has gone through multiple servers, and there is no way of finding out
whether the transmission has reached the target.
# 995
The reservation for the transmission has been cancelled.

16.4 Jam Code

16.4.1 Jam Code (machine proper)
iR5065 / iR 5055 / iR5075 / / /
Code Jam
01xx delay jam
02xx stationary jam
Remedy
The machine is designed so that it removes data for the 100th and subsequent pages and
prints or saves in memory up to the 999th page. Ask the source to transmit the remaining
pages one again.
1. Check the i-fax address and the target settings.
2. In user mode, decrease the upper limit imposed on the size of transmission data so
that it is lower than the size permitted by the mail server.
3. Check the condition of the mail server, DNS server, and network.
Change the reception/printing range settings made as part of the IP address range setting
in user mode.
1. In user mode, check the DNS setting, e-mail/i-fax setting, and IP address made as part
of the network settings.
2. Check the condition of the mail server and the DNS server.
1. In user mode, check the DNS setting, e-mail/i-fax setting, and IP address made as part
of the network settings.
2. Check the condition of the mail server and the DNS server.
Check the specified i-fax address and the target conditions.
Ask the target to decrease the number of text lines and try once again.
Check the setting of the IP address range in user mode. The attempt to access in question
may be illegal.
Check the user name and password used for SMTP authentication (SMTPAUTH) as
part of the network settings under system control settings (user mode).
1. Set 'SSL' to 'OFF' as part of the network settings under system control settings (user
mode).
2. Add a coding algorithm that may be used in common (mail server settings).
1. Set 'SSL' to 'OFF' as part of the network settings under the system control settings
(user mode).
2. Change the mail server settings so that it will not request a client certificate.
1. Correct the time as part of the date/time settings under the system control settings
(user mode).
2. Correct the time used by the KDC (key distribution center) server.
Remove unnecessary files from the fax box or the system box.
Check the remaining memory of the machine; then, remove unnecessary files for the
Box.
Remove unnecessary files from the specified box.
Check to see that the main power switch is on; as necessary, try once again.
1. Check with the target to see if the transmission has arrived.
2. Check to see if an error notice has arrived.
As necessary, start over.
T-16-8
Chapter 16
0015-5640
16-15