Canon imageRUNNER 5065 series Service Manual page 398

Chapter 12
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides, it is displayed as "[*] [Error string]: [Method name]
[Server side detailed error]". ([Server side detailed error] might not go out.)
Error string
1 SUSPEND: Communication
test is not performed
2 Event Registration is Failed.
3 URL Scheme error (not https) The header of registered URL of UGW is not https.
4 Server connection error
5 URL server specified is illegal Illegal URL (other than UGW) is specified.
6 Proxy connection error
7 Proxy authentication error
8 Server certificate error
9 Server certificate expired
10 Unknown error
11 Server response error (NULL) UGW returns the error but communication to UGW is succeeded.
12 Server response error
(Hexadecimal)
13 Device internal error
14 Server schedule is invalid
15 Server response time out
16 Service not found
17 E-RDS switch is set OFF
18 Server schedule is not exist
19 Network is not ready, try later You execute the communication when the connection to the
20 URL error
[Method name]:
Method name
1 postServiceModeCount
2 postModeCount
3 postPartsCount
4 postFirmwareInfo
5 getOperationList
6 postOperationOutcome
7 postConfiguration
8 postGlobalClickCount
9 postJamLog
10 postServiceCallLog
11 postAlert
12 postDebugLog
13 getConfiguration
14 communicationTest
[Server side detailed error]:
Detailed error information returned from UGW is displayed for "Server response error".
However, only the first 128 characters are displayed by the entire error information.
Nothing is displayed here at other errors.
12-6
Cause
The e-RDS is started (the device is rebooted) when e-RDS is ON
and communication test isn't done.
The device failed event processing.
Communication failure of TCP/IP occurred.
Or IP address of the device isn't set.
The e-RDS cannot connect it with the proxy server.
The e-RDS fails the authentication to proxy.
- The certificate is not installed in The device.
- The certificate that The user is using is not registered in The
device or The server.
- Expired certificate is registered in the device or the server.
- The date of the device is outside the time limit of the certificate.
Other communication error occurs.
If (NULL) is displayed after the message, the error occurs in the
HTTPS communication.
UGW returns the error but communication to UGW is succeeded.
(Hexadecimal) displayed after the message is error code that
UGW returns.
[server side detailed error] is added at the end of error
information only at this error.
Device internal error such as the memory cannot be taken occurs. Turn OFF/ON of the device main switch. Or, replace the
The schedule setting value given by UGW is found faulty at the
time of communication test.
There was no reply from UGW in predetermined time.
(The congestion of the network etc.)
It is the timeout at HTTPS level.
The URL of UGW is illegal, and UGW is inaccessible.
You execute the communication test while the E-RDS switch is
OFF.
The e-RDS receives empty schedule data from UGW.
network has not been established.
(The network connection might not be established from the start-
up of the device for 60 seconds.)
Illegal URL (Syntax error etc.)
Meaning
Account counter acquisition phase
Mode counter acquisition phase
Parts counter acquisition phase
ROM version acquisition phase
Check/acquisition phase whether the information file for me is in UGW.
Phase in which E-RDS configuration is transmitted to UGW
Counter acquisition phase
Jam notification acquisition phase
Error notification acquisition phase
Alert notification acquisition phase
Log acquisition phase
Information acquisition phase (Schedule transmission etc.)
Communication test phase
Counter Measure
Complete the communication test.
Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
Change the header on URL of UGW to https
Check the network connection.
Correct URL.
Check and correct the proxy server address etc.
Check and correct username and password to log in proxy.
Register the root certificate in the device or register the
VeriSign certificate in the server.
- Register the root certificate in expiration date in the
device or register the VeriSign certificate in the server.
- Set an accurate date to the device.
After waiting for a while, try again.
After waiting for a while, try again.
After waiting for a while, try again.
system software of the device (upgrade).
Report the detailed information of error occurrence to the
support department.
After the remedy by UGW, retry the communication test.
After waiting for a while, try again.
Check and correct the URL of UGW.
Turn ON E-RDS switch, and execute the communication
test.
Check setting file. (Call the help desk of UGW.)
Confirm that the network connection has been established.
Moreover, execute again after enough waiting.
Correct URL.
T-12-1