Cisco Asr 1000 Series Aggregation Services Routers Sip And Spa Software Configuration Guide, Cisco Ios - Cisco ASR 1000 Series Software Configuration Manual

Troubleshooting the Cisco WebEx Node for the ASR 1000 Series Aggregation Services Routers
Troubleshooting Service Engine Application Status Errors
After you configure the virtual service-engine interface, you should verify the configuration using the show
hw-module subslot service-engine status command, and look for the Application Status field to be "Online"
as shown in the following example:
Router# show hw-module subslot 1/0 service-engine status
Service Engine is Cisco SPA-WMA-K9
Service Engine state: Steady (0x300)
Service Engine OS Version: 1.0.0, Application Version: 1.0.0
Application: WebEx Node (Web Conferencing)
Application Status: Online
Configuration:
If the Application Status is "Offline," refer to the following table, which describes the possible reasons and
solutions for this state.
Table 38: Possible Reasons for Application Status Problems in the Cisco WebEx Node SPA
Possible Reasons
Provisioning error at the Cisco WebEx
Data Center
Provisioning error at the Cisco WebEx
Data Center
OL-14127-17
Observations and Comments
The output of the show hw-module
subslot service-engine status
command shows "Online" in the
Application Status field, and "Web
Conferencing" as the mistaken
operation mode,
when the desired mode is "Voice and
Video Conferencing" as shown in the
following example:
Router# show hw-module subslot 1/0
service-engine status
Service Engine is Cisco SPA-WMA-K9
Service Engine state: Steady (0x300)
Service Engine OS Version: 1.0.0,
Application Version: 1.0.0
Application: WebEx Node (Web
Conferencing)
Application Status: Online
• The output of the show hw-module
subslot service-engine status
command shows "Offline" in the
Application Status field.
• Confirm that a message similar to the
following example appears on the RP
console:
Nov 3 20:42:29.791:
%SPA_SRVCS_ENGINE-3-APP_MSG_ERR:
SIP0/1: SPA-WMA-K9[0/1]:
Authentication failed with Cisco
WebEx Data Center SSL server.
Please contact with WebEx support
for assistance
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide, Cisco IOS XE
Troubleshooting Service Engine Application Status Errors
Solutions
Contact Cisco WebEx Data Center support
to verify that the Cisco WebEx Node for
ASR 1000 Series has been provisioned for
the expected "Web Conferencing" or "Voice
and Video Conferencing" mode.
For more information, see the "Registering
with the WebEx Data Center and the Cisco
WebEx Node Management System" topic
in the Configuring the Cisco WebEx Node
for the ASR 1000 Series Aggregation
Services Routerschapter.
Contact Cisco WebEx support as directed
by the system error message.
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