Cisco Asr 1000 Series Aggregation Services Routers Sip And Spa Software Configuration Guide, Cisco Ios - Cisco ASR 1000 Series Software Configuration Manual

Handling TraceBack and Core Dump Files on the Cisco WebEx Node SPA
Collecting Core Dump Files for the Cisco WebEx Node SPA
Linux utilities on the Cisco WebEx Node SPA and the WebEx application software can create core dump
files when errors occur. When this happens an error message is logged on the RP console as shown in the
following example:
*May 22 17:12:02.210:%SPA_SRVCS_ENGINE-2-APP_MSG_CRIT: SIP1/0: SPA-WMA-K9[1/0]: Core dump
generated for 'smartd' (corefile:smartd-626-11-1242970631.core.gz). If the problem persists,
contact your technical support representative for assistance.
The core file is saved on the hard disk on the Cisco WebEx Node SPA. Using commands from the Cisco
WebEx Node SPA console, you can copy the file from the SPA to an external TFTP server. This file should
be given to Cisco technical support as necessary for analysis of the problem.
To access the core dump file and copy it to a TFTP server, complete the following steps:
SUMMARY STEPS
1. From the RP console, access the Cisco WebEx Node SPA console as shown in the following example:
2. From the Cisco WebEx Node SPA console, run the dir core: command to display the smartd file as shown
in the following example:
3. Copy the core dump file from the SPA to a TFTP server as shown in the following example:
DETAILED STEPS
Step 1 From the RP console, access the Cisco WebEx Node SPA console as shown in the following example:
Example:
Router# hw-module subslot 0/0 service-engine session
MontaVista(R) Linux(R) Carrier Grade Edition 5.0 (custom)
Linux/mips64 2.6.21_mvlcge500-octeon-mips64_octeon_v2_be
Vegas Shell
Copyright (c) 1985-2008 by Cisco Systems, Inc.
All rights reserved.
service-spa#
Step 2 From the Cisco WebEx Node SPA console, run the dir core: command to display the smartd file as shown in the following
example:
The core dump file is compressed in gzip format before it is saved to the SPA hard
Note
disk.
Example:
service-spa# dir core:
1489726 May 22 05:37:27 2009 smartd-626-11-1242970631.core.gz
Usage for core: filesystem
Step 3 Copy the core dump file from the SPA to a TFTP server as shown in the following example:
Copying the core file to a storage device on the RP is not supported.
Note
Example:
service-spa# copy core:smartd-626-11-1242970631.core.gz tftp://dirt/tftpboot/username/

Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide, Cisco IOS

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Troubleshooting the Cisco WebEx Node for the ASR 1000 Series Aggregation Services Routers
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