Contacting Keysight Technologies; Before Calling Keysight Technologies; Check The Basics - Keysight N1911A User Manual

Contacting Keysight Technologies

This section details what to do if you have a problem with your power meter.
If you have a problem with your power meter, first refer to the section
calling Keysight
identify some of the most common problems.
If you wish to contact Keysight Technologies about any aspect of the power
meter, from service problems to ordering information, refer to
Technical Support"
If you wish to return the power meter to Keysight Technologies refer to
Your Power Meter for Service"

Before calling Keysight Technologies

Before calling Keysight Technologies or returning the power meter for service,
please make the checks listed in
a problem, please read the warranty printed at the front of this guide. If your
power meter is covered by a separate maintenance agreement, please be familiar
with the terms.
Keysight Technologies offers several maintenance plans to service your power
meter after warranty expiration. Call your Keysight Technologies Sales and
Service Center for full details.
If the power meter becomes faulty and you wish to return the faulty instrument,
follow the description on how to return the faulty instrument in the section
"Contacting Keysight Technologies"

Check the basics

Problems can be solved by repeating what was being performed when the
problem occurred. A few minutes spent in performing these simple checks may
eliminate time spent waiting for instrument repair. Before calling Keysight
Technologies or returning the power meter for service, please make the following
checks:
– Check that the line socket has power.
– Check that the power meter is plugged into the proper ac power source.
Keysight N1911A/1912A User's Guide
Technologies. This chapter contains a checklist that will help
on page 12.
on page 281.
"Check the basics" on page 277. If you still have
on page 277.
Maintenance 10
Before
"Sales and
"Returning
277