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Using the Probe
Returning the Probe for Service
NOTE
Contacting Keysight Technologies
44
If the probe is found to be defective we recommend sending it to an
authorized service center for all repair needs. Perform the following steps
before shipping the probe back to Keysight Technologies for service.
1
Contact your nearest Keysight sales office for information on obtaining
an RMA number and return address.
2
Write the following information on a tag and attach it to the
malfunctioning equipment.
•
Name and address of owner
•
Product model number (for example, N2818A)
•
Product Serial Number (for example, MYXXXXXXXX)
•
Description of failure or service required.
3
Protect the probe by wrapping in plastic or heavy paper.
4
Pack the probe in the original carrying case or if not available use
bubble wrap or packing peanuts.
5
Place securely in sealed shipping container and mark container as
"FRAGILE".
If any correspondence is required, refer to the product by serial number
and model number.
For technical assistance, contact your local Keysight Call Center.
•
In the Americas, call 1 (800) 829-4444
•
In other regions, visit
•
Before returning an instrument for service, you must first call the Call
Center at 1 (800) 829-4444.
http://www.keysight.com/find/assist
Keysight N2818/9A Differential Probes User Guide
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