Contacting Keysight; Shipping Your Analyzer To Keysight For Service Or Repair - Keysight N9912A Service Manual

General Product Information
Keysight Support, Services, and Assistance

Contacting Keysight

Assistance with test and measurements needs and information on finding a
local Keysight office are available on the Web at:
http://www.keysight.com/find/assist
If you do not have access to the Internet, please contact your Keysight field
engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.

Shipping Your Analyzer to Keysight for Service or Repair

Keysight Technologies reserves the right to reformat or replace the
internal hard disk drive in your analyzer as part of its repair. This will erase
all user information stored on the hard disk. It is imperative, therefore, that
you make a backup copy of your critical test data located on the analyzer's
hard disk before shipping it to Keysight for repair.
If you wish to send your network analyzer to Keysight Technologies for service
or repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Ship the analyzer using the original or comparable antistatic packaging
materials.
— Contact Keysight for instructions on where to ship your analyzer. Refer to
"Contacting Keysight" on page
Keysight N9912A Service Guide
2-5.
2-5