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(11) The media is off or damaged when loading it.
Notes
Remove the jammed or damaged media, referring to "When media jams occur".
No.
Possible cause
1
You did not use recommended
media.
2
The loading position of the media
is not correct.
3
Foreign material, such a piece of
media, is attached to the pressure
rollers.
4
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
5
You loaded sheet media into the
printer.
6
You used folded, creased, or
curled media.
7
Check the media for curling or
liftoff.
(12) Media is damaged during media Initial.
Notes
Remove the jammed or damaged media.
No.
Possible cause
1
You did not use recommended
media.
2
The loading position of the media
is not correct.
3
You did not load the media straight
into the printer.
4
Foreign material, such a piece of
media, is attached to the pressure
rollers.
5
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
6
You loaded sheet media into the
printer.
7
You used media folded, creased,
damaged, tore, curled.
AP-75036 - Revision 1.3 – 20/03/06
Solutions
Use recommended media.
Load the media correctly.
Clean the pressure rollers.
Use the printer in the
specified environment.
Set the CutSize setting to
Length or Width.
Replace with new media.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
• Media
• HeadHeight
• Stiff
Solutions
Use recommended media.
Load the media correctly.
Load the media straight
into the printer.
Clean the pressure rollers.
Use the printer in the
specified environment.
Set the CutSize setting to
Length or Width.
Replace the media.
141
Chapter 6: Troubleshooting
References
Refer to 'Media type'
Refer to 'Loading media'
Refer to 'Cleaning the inside of the
printer'
Refer to 'Product Specifications'
Refer to 'Menu setup on the
operation panel'
Refer to 'Cautions on handling
media'
Refer to 'Media type'
Refer to 'Menu setup on the
operation panel'
References
Refer to 'Media type'
Refer to 'Loading media'
Refer to 'Loading media'
Refer to 'Cleaning inside the
printer'
Refer to 'Product Specifications'
Refer to 'Menu setup on the
operation panel'
Refer to 'Cautions on handling
media'
User's Guide CS9000 series
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