Nortel 1000 Features And Services Fundamentals page 601

Controlled Class of Service, Enhanced
Contents
This section contains information on the following topics:
"Feature description" (page 601)
"Operating parameters" (page 601)
"Feature interactions" (page 602)
"Feature packaging" (page 602)
"Feature implementation" (page 602)
"Feature operation" (page 605)
Feature description
Enhanced Controlled Class of Service (ECCS) allows a controller or
attendant console to alter the Class of Service (CLS) restriction levels of
other Controlled Class of Service (CCOS) telephones. The feature allows
two customer-defined levels of restriction. In addition, the CCOS key can be
assigned to an attendant console as a programmable key.
Operating parameters
Controlling telephones can be any Meridian 1 proprietary telephone.
A CCOS controlling telephone must refer to the Prime DN when activating
or canceling CCOS on other telephones.
Automatic Call Distribution (ACD) agents cannot be restricted by CCOS.
This feature is applicable only when the CLS lamp is lit on the controlling
telephone.
The CLS key on an attendant console can be used only on an idle loop.
(The loop lamp is lit; source and destination lamps are dark.)
Copyright © 1994–2008, Nortel Networks
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Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
601