Nortel 1000 Features And Services Fundamentals page 508

508 CLASS: Calling Number and Name Delivery
General engineering guidelines for Call Center applications
Configurations following engineering rules (no re-configuration
required) The following engineering rules should be followed to avoid the
need to re-configure a switch to accommodate the CLASS feature for call
center environment.
1. Convert an agent set to regular set by using 1 agent CLASS set = 4
2. Sum up the total number of regular CLASS sets and equivalent CLASS
3. Equip CLASS agent sets in the group where trunks carrying incoming
4. Equip non-agent CLASS sets in the same group as the agent CLASS
5. Equip the XCMC IPE pack on the network group with CLASS sets.
If the system is a single group system, or if above rules are fully met, no
further engineering is necessary.
In case of an existing multi-group site upgrading to provide CLASS feature,
re-configuring the system may be necessary to satisfy rules (3) and (4).
When above rules are not fully met, continue the system engineering by
following the procedure in the next subsection.
Configurations do not fully meet engineering rules (re-configuration
may be required) When above rules can not be satisfied in a new site
or an existing one, the following guidelines are designed to (1) minimize
network blocking, (2) determine whether a re-configuration (to move trunks
and sets around) is necessary, or (3) whether separate XCMC packs are
necessary to serve the multi-group system.
1. Convert an agent set to regular set by using 1 agent CLASS set = 4 sets.
2. Sum up the total number of equivalent CLASS sets and find the number
3. Equip the XCMC IPE pack on the network group with most CLASS sets
4. Limit the number of agent CLASS sets to be 200 or less per group.
5. Limit the number of regular CLASS sets in a group without XCMC pack
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.
The final decision depends on the specific situation of a site.
sets (called equivalent sets)
sets and find the number of CMOD units required based on the capacity
table (Table 10 "CMOD unit capacity" (page
traffic to agent sets are located.
sets.
of CMOD units required based on the capacity table
unit capacity" (page
(or equivalent sets).
to be 100 or less.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
504)).
504)).
(Table 10 "CMOD