Nortel 1000 Features And Services Fundamentals page 210

210 Call Hold, Permanent
Two parties, connected trunk-to-trunk, can activate Permanent Hold at the
same time if they both have the feature defined. After being placed on
Permanent Hold, the second party can flash the switchhook and dial #4 to
hold the call. After flashing the switchhook, any dialing sequence other than
the access code results in overflow tone.
Permanent Hold is not supported on station-to-station calls.
If the telephone activating Permanent Hold is part of a mixed arrangement
with another 2500, or Meridian 1 proprietary telephone, the following events
occur:
•
•
If the telephone activating Permanent Hold goes off hook, it is automatically
reconnected to the held call.
If the held party disconnects, the hold reminder ring stops.
Feature interactions
Attendant Break-In
The attendant cannot break in to a call on hold.
Audible Reminder of Held Call (ARCH)
If Audible Reminder of Held Call (ARCH) is enabled in LD 15, the Audible
Reminder of Held Call (ARCH) timer takes precedence over the Permanent
Hold timer.
AC15 Recall: Timed Reminder Recall
Call Hold Permanent is activated when the attendant presses the HOLD
key, then the Release (RLS) key, when extending a call; then the call is
held permanently on the Loop key. If the attendant retrieves the original
call on hold by pressing the Loop key, the recall timer is stopped. If the
attendant then presses the RLS key, the call is extended, and the recall
timer is restarted.
Call Park on Unsupervised Trunks
A Disconnect Timer applies to held calls on all trunks on the route. All
answered calls in the held state are disconnected if left in that state for
an extended period.
Calling Party Privacy
When a user answers a held incoming trunk call with the Privacy Indicator,
no Calling Party Number or Name are displayed on the telephone.
Copyright © 1994–2008, Nortel Networks
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If a different telephone with the same DN goes off hook, that telephone
connects to the held party.
When Permanent Hold is activated, the DN lamp on the Meridian 1
proprietary telephone remains steadily lit.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008