Nortel 1000 Features And Services Fundamentals page 414

414 China - Attendant Monitor
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Attendant Monitor is active when the trunk is busy. The attendant
is able to listen to all parties on the trunk. If the Attendant Monitor
Customer tone is denied (TOD), there is no indication given to
the connected parties that the attendant is monitoring. If the
Attendant Monitor Customer tone is allowed (TOA), a burst of
tone is sent every 16 seconds.
When Attendant Monitor is deactivated, the attendant is released
from monitoring and is free to process calls. Deactivation occurs
due to the following:
• The RLS key on the attendant console is pressed.
• The trunk disconnects.
•
Any party at the customer location performs some form of call
modification or activates hold.
•
Any party at the customer location disconnects.
• Any trunk involved in the monitored call disconnects.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
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