Nortel 1000 Features And Services Fundamentals page 278

278 Call Transfer
Group Hunt
Any call may be transferred to a Group Hunt Pilot DN. If there are no idle
sets available for the call transfer, the call is queued to the Pilot DN and the
caller receives ring back tone. If the call cannot be queued because the
queue threshold has been reached, the caller receives busy tone.
Group Hunting Queuing Limitation Enhancement
If a call is transferred to the PLDN, and all Group Hunt list members are
busy, the call is queued to the PLDN, if the number of queued calls is less
than the Group Hunt Threshold limit. If the number of queued calls has
reached the Group Hunt Threshold limit, the call is not queued and busy
tone is returned to the transferring party.
Held Call Clearing
Active Call Transfer calls are cleared by either an on-hook or Release key
action. Held Call Transfer calls are cleared only by an on-hook action, and
not by a Release key action.
Hold
A consultation call can be placed on Hold.
In-Band Automatic Number Identification
If an agent transfers an In-Band Automatic Number Identification (IANI) call
to another Automatic Call Distribution DN, the ANI number is displayed on
the terminating set's display.
ISDN QSIG/EuroISDN Call Completion
Call Completion notification is only presented to the Call Completion
originating set. This notification cannot be transferred to another station.
Once the second call is completed, the call can be transferred.
If a user encounters a busy or no answer situation during a transfer
operation, Call Completion can be activated.
ISDN QSIG Name Display
After the completion of a call transfer, an incoming QSIG call with name
display presentation allowed has name information displayed on the
destination set. If the incoming QSIG call has presentation denied, name
information is not displayed to the destination set.
Loop Start Supervisory Trunks
If an internal station user transfers an answered outgoing call to another
station in the ringing state, then any disconnect signal received from the far
end causes the trunk to be released and ringing of the internal set to stop.
This operation eliminates the problem of holding trunks and extensions due
to lack of supervision on Loop Start trunks.
Copyright © 1994–2008, Nortel Networks
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Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008