Nortel 1000 Features And Services Fundamentals page 409

Attendant Busy Verify
When China (CHINA) package 285 is equipped, the normal operation of
Busy Verify changes. The repeatable tone is now configurable with the
(TOA)/TOD option in LD 15.
If an attendant is monitoring a DN, a second attendant defined for the same
customer is blocked from Busy Verifying any party involved in the monitored
call.
If an attendant is Busy Verifying a DN, a second attendant defined for
the same customer is blocked from monitoring any party involved in the
monitored call.
Automatic Call Distribution
The attendant cannot monitor a call in which an Automatic Call Distribution
(ACD) DN is involved.
Call Forward All Calls
Call Forward Busy
Call Forward, Internal Calls
Call Forward No Answer
If an attendant attempts to monitor a DN which is Call Forwarded and is idle,
idle DN treatment is given.
Call Hold, Permanent
Monitoring is not affected if anybody involved in the monitor's call activates
hold, except for the case of a simple call. For a monitored simple call,
activating hold deactivates monitoring. In all cases, activation of music on
hold deactivates monitoring.
An attendant monitoring a call cannot put the monitored DN on hold. The
attendant pressing the hold key has no effect while monitoring is enabled.
Call Park
If a DN being monitored becomes parked by another party, the Attendant
Monitor feature is deactivated.
Call Trace
If a Call Trace is performed on the attendant, the output will consist of the
existing Call Trace information elements for an attendant loop. In addition,
"MON" is printed immediately after "ATTN" to indicate that this attendant is
monitoring.
If a Call Trace is performed on any other party involved in the monitored call,
the output will consist of the existing information elements for a DN or trunk,
as well as "MON" being printed immediately before "ACTIVE".
Copyright © 1994–2008, Nortel Networks
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Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Feature interactions 409