Table of Contents
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Chapter 2: About this guide
In this chapter
Maintenance and diagnostics overview
Resolving system problems
Replacing hardware components
Maintenance and diagnostics overview
Introduction
The maintenance and diagnostic activities discussed in this guide are divided into two groups of
activities:
• troubleshooting and diagnostics (identifying the cause of and resolving system problems)
• performing hardware maintenance
For a list of Avaya CallPilot
documents
Who should read this guide
This guide is for administrators, technicians, and engineers responsible for maintaining an
Avaya CallPilot server. It is intended to act as a guide for:
• using system tools to identify the cause of system problems
• installing, replacing, or upgrading hardware components
Avaya CallPilot® 201i Server Maintenance and Diagnostics
on page 13
®
documentation, see the document map on page
on page 15.
on page 11
on page 14
Reference
December 2010
11
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Table of Contents
Troubleshooting
