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Chapter 2: About this guide
In this chapter
Maintenance and diagnostics overview
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are divided into two groups of
activities:
• troubleshooting and diagnostics (identifying the cause of system problems and resolving
them)
• performing hardware maintenance
This guide is for administrators, technicians, and engineers responsible for maintaining an
Avaya CallPilot® server. This guide assumes that you have basic computing skills, and are
familiar with necessary safety procedures.
If you are not able to resolve your system problem with the resources described in this guide,
you can also refer to the following document:
Troubleshooting Guide (NN44200-700)
Note:
Avaya continually updates the Troubleshooting Guide, which is available at
www.avaya.com/support.
The "Starting up and shutting down the CallPilot server" chapter in the Installation and
Configuration Task List (NN44200-306) explains how to restart, shut down, and power up the
Avaya CallPilot server. You may be asked to perform one or more of these tasks while
maintaining your server.
When you purchased your CallPilot server, it came preinstalled with the Windows operating
system and CallPilot server software. If your CallPilot server no longer functions because of a
software problem, you may need to reinstall the CallPilot software or rebuild the system.
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
on page 13
December 2010
13
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