Troubleshooting Hardware-Related Error Messages - Agilent Technologies Bravo Platform User Manual

Troubleshooting hardware-related error messages

About this topic
Troubleshooting table
Error message/problem
The Verify that it is safe to
home the W-axis message
appears during initialization.
The There appears to be a
plate present error message
appears during initialization.
Error message related to
communication problems or
failure.
The Bravo Platform does not
appear in the Discovered
BioNet Devices dialog box.
(Diagnostics > Profiles >
Find available device).
Bravo Platform User Guide
This topic describes the most common error messages that might be encountered
with the Bravo Platform and provides some possible solutions.
Cause
The Prompt user to home
W-axis on first initialization
option is selected in the
profile.
The Ignore plate sensor
during pick and place option
is not selected in the
profile.
Communications are
interrupted.
Bravo Platform is not
communicating with
VWorks software.
4 Maintenance and troubleshooting

Troubleshooting hardware-related error messages

Recommended actions
If you are certain that no liquid is in the pipette
tips, click Retry to continue homing the w-axis
For a description of the profile options, see
"Miscellaneous area" on page
If the gripper is not gripping labware, click
Ignore and Continue to continue the homing
process.
•
Turn off the Bravo Platform off, and then
turn it back on.
•
Initialize the Bravo Platform.
To re-establish communication:
1
Click Refresh in the Discovered BioNet
Devices dialog box.
2
Turn off the Bravo Platform, and then turn it
back on.
3
Click Refresh again.
If the problem persists, try one or more of the
following.
•
Check the Ethernet cables between the
Bravo Platform and computer (and to and
from hub if applicable).
•
On the computer (and the hub, if
applicable), check that the link light next to
the Ethernet cable is on and green.
•
In the Discovered BioNet Devices dialog
box, check that the Select the Ethernet
adapter... list is set appropriately.
•
Make sure the Ethernet firewall is turned
off.
If the problem persists, contact Agilent
Automation Solutions Technical Support.
240.
85