Error Code - Xerox ApeosPort-II 5010 User Manual

15 Problem Solving

Error Code

This section explains error codes.
If an error caused printing to end abnormally, or a malfunction occurred in the machine,
then an error message code (∗∗∗-∗∗∗) is displayed.
Error codes for fax are written also in job status/activity reports and unsent reports.
For information on job status/activity reports and transmission reports (undelivered), refer to "Activity
Report" (P.374) and "Report / Read Receipts (Confirming Transmission Results)" (P.138) respectively.
Refer to the following table for error codes to rectify problems.
Important • If an error code is displayed, any print data remaining on the machine and information stored
If an error code appears that is not listed in the table below, or if an error persists after
following the listed solution, contact our Customer Support Center. The contact number
is printed on the label or card attached on the machine.
Errors are classified into the following categories.
C: Copy
P: Print
F: Fax
S: Scan
M: Mail
O: Others
15
Error Code
C P F S M O
002-770
003-701 O
003-750
O
003-751
O
003-752
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
452
in the machine's memory is not warranted.
Category
O O [Cause]
[Remedy] Remove unnecessary data from the hard disk to increase
O [Cause]
[Remedy] Use a document that no digital code is embedded in.
[Cause]
[Remedy] Check the 2-Sided Book Copy settings.
Refer to "2 Sided Book Copy (Making 2 Sided Copies of Facing Pages)"
(P.71).
O [Cause]
[Remedy] Increase the resolution or scan area.
O [Cause]
[Remedy] Set [Scan Resolution] to [400dpi] or lower, and try again.
Cause and Remedy
Unable to process the job template due to insufficient hard
disk space.
free disk space.
A digital code is embedded in the document to restrict
duplication.
Unable to store any documents using the 2-Sided Book
Copy feature.
Unable to process, because the specified document area
is too small.
The mixed sized document was to be scanned at 600 dpi
with 2 Sided.