Error Messages and Codes
Error Code Troubleshooting
ADF Jam
Applicable Error
Initial Actions
3-24
There is a jam at the ADF.
•
005-121: ADF Jam
•
Cycle printer power.
•
If the problem persists, use the following procedure.
Troubleshooting Reference Table
Applicable Parts
IP Board, PL7.1.9
ADF Assembly, PL8.1.1
ADF Cover, PL8.1.3
ADF Separator Pad, PL8.1.4
Troubleshooting Procedure Table
Step
Actions and Questions
1
Is the ADF closed against the
document glass completely?
2
Does the error persist?
3
Reseat P/J1, P/J6, and P/J16 on the
IP Board.
Does the error persist?
4
Does the ADF feed the document?
5
Open the ADF Cover and check the
document path.
Is there foreign substance on the
document path?
6
Does the error persist?
7
Clean the ADF feed rollers.
Do the feed rollers rotate smoothly?
Xerox Internal Use Only
Wiring and Plug/Jack Map References
"Map 2 - WorkCentre 6015 MFP" on
page 10-22
"WorkCentre 6015 MFP Scanner" on
page 10-33
Yes
No
Go to step 2.
Close the ADF
completely
and go to
step 2.
Go to step 3.
Complete.
Go to step 4.
Complete.
Go to step 5.
Go to step 7.
Remove the
Go to step 7.
foreign
substance. Go
to step 6.
Go to step 7.
Complete.
Go to step 8.
Replace the
ADF
(page 8-37).
Phaser 6000/6010 and WC 6015 MFP