Table of Contents
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Category
Error Code
C P F S M O
027-585
027-586
027-587
027-588
027-589
027-590
027-591
027-599
027-702
027-703
027-704
027-705
027-706
027-707
027-708
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
O
O [Cause]
SMB protocol error. Login disabled period.
[Remedy] Check with the system administrator for the login-
permitted period.
O
O [Cause]
SMB protocol error. The password has expired.
[Remedy] Obtain a valid password from the system administrator.
O
O [Cause]
SMB protocol error. The password must be changed.
[Remedy] Log in to Windows, and change the password. Ask the
system administrator for changing the setting so that you
do not need to change the login password next time.
O
O [Cause]
SMB protocol error. The user is invalid.
[Remedy] Ask the system administrator for validating the user.
O
O [Cause]
SMB protocol error. The user was locked out.
[Remedy] Ask the system administrator for canceling the lockout
status.
O
O [Cause]
SMB protocol error. The user account has expired.
[Remedy] Obtain a valid user account from the system administrator.
Or, ask the system administrator to extend the account
expiration date.
O
O [Cause]
SMB protocol error. Users are restricted. A blank
password is invalid.
[Remedy] Set the password for the user.
O
O [Cause]
SMB protocol error
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
O O
[Cause]
A certificate for addresses does not exist.
[Remedy] Register a certificate to the machine.
O O
[Cause]
The certificate for addresses has expired.
[Remedy] Register a valid certificate to the machine.
O O
[Cause]
The CA certificate for the specified Address Book does not
exist.
[Remedy] Check the path to the recipient's certificate, and register
the required CA certificate to the machine.
O
[Cause]
The certificate for addresses has been revoked.
[Remedy] Specify a valid certificate.
O
[Cause]
Unable to find the S/MIME certificate associated with the
machine's e-mail address when sending e-mail.
[Remedy] Import the S/MIME certificate corresponding to the mail
address to the machine.
O
[Cause]
The S/MIME certificate associated with the machine's e-
mail address has expired.
[Remedy] Import a new S/MIME certificate to the machine.
O
[Cause]
The S/MIME certificate associated with the machine's e-
mail address is not reliable.
[Remedy] Import a reliable S/MIME certificate to the machine.
Cause and Remedy
Error Code
15
483
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