Xerox ApeosPort-II 5010 User Manual page 484

15 Problem Solving
Error Code
C P F S M O
027-548
027-549
027-564
15
027-565
027-566
027-569
027-572
027-573
027-574
027-576
027-578
027-584
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
482
Category
O [Cause]
[Remedy] The user name on the server needs to be set without using
O [Cause]
[Remedy] Try again. If the problem persists, contact our Customer
O [Cause]
[Remedy] Check if the connection between the authentication server
O [Cause]
[Remedy] Try again. If the problem persists, contact our Customer
O [Cause]
[Remedy] Check on CentreWare Internet Services that SMB (TCP/
O [Cause]
[Remedy] Select [Properties] on CenreWare Internet Service, and
O [Cause]
[Remedy] Try again. If the problem persists, contact our Customer
O [Cause]
[Remedy] The SMB server may be on Windows 95, Windows 98, or
Cause and Remedy
SMB protocol error. An invalid character was detected in
the specified user name.
unauthorized characters by the network administrator.
To check the user name on the server, take the following
actions:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2. Select [Active Directory Users and Computers] >
[Server] > [Domains] > [Users] from the left side frame
of the [Active Directory Users and Computers] window,
to display the user information.
3. Select the [Account] tab in the [User Properties] window,
check the user name of [User Log On Name (Prior to
Windows 2000)].
SMB protocol error
Support Center.
SMB protocol error. The SMB server was not found.
and the machine has been established via a network. For
example, check the following points:
Network cable connection
TCP/IP settings
Connection via Port 137 (UDP)/Port 138 (UDP)/Port 139
(TCP)
SMB protocol error
Support Center.
SMB protocol error. SMB (TCP/IP) is not active.
IP) is active on the [Port Status] screen of the [Properties]
tab.
The SMB (TCP/IP) port is not activated.
check if the SMB(TCP/IP) is activated on the [Port Status]
screen.
SMB protocol error
Support Center.
SMB protocol error. The SMB server is in shared security
mode.
Windows Me OS. Set the SMB server on an OS other than
Windows 95, Windows 98, or Windows Me OS.