Machine Trouble - Xerox ApeosPort-II 5010 User Manual

15 Problem Solving

Machine Trouble

Before you determine that the machine is defective, check the machine status again.
The machine is
not powered on.
The touch screen
is too dark.
15
Unable to print,
or unable to
copy.
426
Symptom Cause
Is the <Reset> button or
power switch off on the
machine?
Is the power cord plugged
into the power outlet?
Is the power cord
disconnected from the
machine?
Does the AC outlet supply
power properly?
Is the <Power Saver>
button on?
Is the screen contrast low?
Is a message displayed on
the touch screen?
When a parallel interface
cable is used to connect
between the machine and
the computer, bi-directional
communication is not
available for the computer.
Is the memory capacity
insufficient?
Is the print mode [Off-line]?
Remedy
Turn the <Reset> button and power switch
on.
Refer to "Power On / Off" (P.40).
Turn the power switch off, and then firmly
plug the power cord into the connector and
power outlet. Then turn the power switch
on.
Refer to "Power On / Off" (P.40).
Connect another appliance to the outlet to
verify the power supply.
The machine is in the Power Saver mode.
Press the <Power Saver> button on the
control panel to exit the Power Saver
mode.
Refer to "Power Saver Mode" (P.43).
Adjust the screen contrast by using the
contrast adjustment dial.
Refer to "Control Panel" (P.46).
Follow the instructions displayed to solve
the problem.
The bi-directional communication is set to
"Enabled" by factory default on the
machine. You can print if the computer
supports the bi-directional communication.
If the computer does not support it, change
this setting to "Disabled" on the machine's
control panel.
Refer to the Network Administrator Guide for
details.
Perform one of the following: set [Print
Mode] to [Normal], set [Page Print Mode]
to [On], reduce the number of open ports to
increase the print page buffer size, or
install Extension System Memory (256MB)
to increase the memory size.
Refer to "Allocate Memory" (P.297).
Note • When memory capacity is
insufficient, the port status is
automatically set to [Stop] and the
machine restarts.
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].