Xerox DocuColor 5000AP User Manual
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Xerox DocuColor 5000AP User Manual

Xerox DocuColor 5000AP User Manual

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Version 1.0
July 2008
DocuColor 5000AP
User
Guide

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Summary of Contents for Xerox DocuColor 5000AP

  • Page 1 Version 1.0 July 2008 DocuColor 5000AP User Guide...
  • Page 2 ® Xerox and all Xerox product names and product numbers mentioned in this publication are trademarks of XEROX CORPORATION. Other company brands and product names may be trademarks or registered trademarks of the respective companies and are also acknowledged.

  • Page 3: Table Of Contents

    Table of contents 1. Overview Identifying the digital press components....1-2 External components ......1-2 Other external components.
  • Page 4 Tab l e o f c on te n ts Billing & Counters ......1-21 Consumables .
  • Page 5 Tab l e of c o n te nts Loading paper........3-11 Paper trays air adjustment:.
  • Page 6 Tab l e o f c on te n ts Paper stock specifications ......4-20 Paper Path ....... . . 4-22 Using the stacker/stapler .
  • Page 7 Tab l e of c o n te nts Ambient Temperature and Humidity ....6-2 Altitude ........6-2 Illumination .
  • Page 8 Tab l e o f c on te n ts Do c uC o lo r 50 0 0A P Us e r G ui d e...

  • Page 9: Overview

    Overview The DocuColor 5000AP is a full color/black and white digital press operating at a speed of fifty prints per minute. This chapter includes the following information: • Identifying the digital press components, their names, locations, and functions • Identifying the User Interface, its various components, and...

  • Page 10: Identifying The Digital Press Components

    1. O ve r v i e w Identifying the digital press components External components Use the illustration below and the following table to identify the external components that comprise the DocuColor 5000AP system. Dry Ink/Toner compartment User Interface (UI)
  • Page 11 1. O v e r v ie w Part Description The User Interface (UI) displays messages that indicate the status of the User Interface digital press during idle, run, or fault conditions. For more detailed information, go to page 1-10. Contains the Dry Ink/Toner cartridges.

  • Page 12: Other External Components

    1. O ve r v i e w Paper trays 1 and 2 Paper Trays 1 and 2 are the standard paper trays for the basic configuration of the digital press. Each tray holds 2000 sheets of 24 lb. (90 g/m ) paper.

  • Page 13: Ground Fault Indicator (Gfi) Circuit Breakers

    (down). Flip the switch up. NOTE: If the device trips again or if power is not restored by the above procedure, call your Xerox service representative. Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 14: Identifying The Internal Components

    1. O ve r v i e w Identifying the internal components Dry Ink/Toner Cartridges (5) Transport Exit Module Module Paper Serial Transport Number Drawer Label Serial number label If the digital press loses power and it is impossible to access the Machine Details tab for the serial number, open the two main front doors.

  • Page 15: Dry Ink/Toner Cartridges

    1. O v e r v ie w Dry Ink/Toner Cartridges Magenta (M) Cyan (C) Yellow (Y) Black (K) - 2 There are five Dry Ink/Toner Cartridges: Two Black (2) and one each for Cyan (C), Magenta (M), and Yellow (Y). The toner cartridges supply a mix of toner and developer to their respective drum cartridges.

  • Page 16: Paper Transport Drawer

    1. O ve r v i e w Paper from all trays moves through the Transport Module to the upper paper path in the digital press. The lower paper path carries duplexed (2-sided) sheets through the Transport Module to the digital press upper paper path. Transport Module Tray 1...

  • Page 17: Exit Module

    1. O v e r v ie w Exit Module A completed print passes through the Exit Module to the Offset Catch Tray or other finishing device. The Exit Module contains a Decurler that removes paper curl caused by the fusing process.

  • Page 18: Paper Path In The Digital Press

    1. O ve r v i e w Paper path in the digital press The paper path transfers an image to the paper and fuses it for both the simplex and duplex selections. It has two areas, the upper paper path and the lower paper path. The upper path is used for both simplexing and duplexing.

  • Page 19: Application Menu Area

    1. O v e r v ie w The default, main screen shown on the UI is shown in the illustration below. Job/System Main Current Status area control user level Application menu area buttons Dry Ink/ Toner status area Machine Operator/Administrator options mimic and Tray Status area...

  • Page 20: System Menu

    1. O ve r v i e w Application menu area This area of the main screen is comprised of two pull-down menus: System and Help. System menu The System pull-down menu allows you to select the following options: • Machine Details: By selecting this option, a Machine Details window opens.

  • Page 21: Help Menu

    Error Log: This tab displays a list of all the machine errors, fault ID number, and date the error occurred. Help menu Selecting DocuColor 5000AP from the Help pull-down menu opens a new window displaying the following type of information: •...

  • Page 22: Job/System Status Area

    1. O ve r v i e w • Administrator information: • An overview of Administrator features, including: – System Settings – Custom Paper Profiles – Decurler – Alignment Profiles • Step-by-step procedures for the Administrator features Job/System Status area This area of the screen displays the status of the system, such as Ready, Waiting for print, Powering up, Powering down, etc.

  • Page 23: Machine Mimic And Message Area

    1. O v e r v ie w Machine mimic and Message area This area displays information about the machine including: • The status of various machine components, such as the Dry Ink/Toner and Fuser Web, • Alerts when a Customer Replaceable Unit (CRU) component needs replacement, or •...

  • Page 24: Tray Status Area

    1. O ve r v i e w Tray status area Click to open the Tray Properties window This area of the UI displays the paper trays and their status, including which tray is currently in use during a print job. The number of paper trays shown depends on your machine’s configuration.

  • Page 25: Current User Level

    1. O v e r v ie w Current User Level The current User Level is displayed on the upper right side of the UI screen: User Level Language The Language window changes the language on the UI. The UI is capable of storing a maximum of eight (8) languages, all of which are simultaneously available upon the user's request.

  • Page 26: Power Saver

    1. O ve r v i e w Power Saver Pressing the Power Saver button displays the Power Saver screen. There are two Power Saver modes: • System PC & Print Engine: Selecting this option places both the digital press and the System PC in power saver mode. •...

  • Page 27: Pause

    1. O v e r v ie w Pause Selecting the Pause button during a print job stops or pauses the printing process. Once a print job is paused, you may choose either: • Resume: Selecting this option resumes the print job from the point it was paused.

  • Page 28: Operator/Administrator Buttons

    1. O ve r v i e w The five dry ink/toner cartridges are Customer Replaceable Units (CRUs). Each cartridge is also equipped with a CRUM (Customer Replaceable Unit Memory) monitor. The CRUM is a wireless system that monitors and stores information about the dry ink/ toner cartridges, including the following: •...

  • Page 29: Billing & Counters

    1. O v e r v ie w Billing & Counters This screen displays the Billing Meters and Usage Counters information: • The Billing Meters screen keeps track of total number of prints, and the information displayed may vary from market place to market place.

  • Page 30: Consumables

    1. O ve r v i e w Consumables Selecting the Consumables button opens a window which displays a status of each consumable. The Consumables screen is divided into two sections as shown in the following illustration: Customer Replaceable Units (CRUs) Service Representative Replaceable...

  • Page 31: Administrator Buttons

    System Settings features. Relocating the digital press If you need to relocate the digital press, call your Xerox customer representative. The Installation Planning procedure must be conducted for every new site. Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 32: Customer Documentation Updates

    Select the Support & Drivers link and then use the search options to locate your specific printer. Be sure to periodically check www.xerox.com for the latest information for your product. Do c uC o lo r 50 0 0A P Us e r G ui d e...

  • Page 33: Tray Properties

    Tray Properties Overview The Tray Properties window allows you to set the parameters for the paper that is loaded in the tray. Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 34: Tray Properties Window

    2. Tr ay P r op e r ti e s Tray Properties window From the Tray Properties window you can make various paper selections, such as size or customer size (width and height), type, weight, and more. Each area of the Tray Properties screen is discussed in more detail on the following pages.

  • Page 35: Current Tray Information

    2 . Tr ay P r op e r ti e s Current tray information This area of the Tray Properties screen displays the current tray information including the paper size, type, weight, and orientation of the paper (LEF or SEF). Not available for...

  • Page 36: Size

    2. Tr ay P r op e r ti e s Size This area of the screen displays the size of the paper that is currently loaded in the tray. The information shown here includes the width and height of the paper and/or any custom paper size information.

  • Page 37: Decurler Profile

    2 . Tr ay P r op e r ti e s Decurler Profile This area of the screen allows you to select a specific Decurler profile or the system default from the pull-down menu. Your system is designed with several automated settings to control curl.

  • Page 38: Alignment Profile

    Decurler and the step-by-step instructions on using it, Chapter 3 of the Administrator Guide, which is located on your Customer Documentation CD or at www.xerox.com. Alignment Profile This area of the screen allows you to select a specific alignment profile or the system default from the pull-down menu.

  • Page 39: Display

    2 . Tr ay P r op e r ti e s Display... If this box is checked, the Tray Properties window opens whenever the tray is open. Help button Click the Help button to obtain more detailed information on the various Tray Properties features.

  • Page 40: Basic Paper Information

    2. Tr ay P r op e r ti e s For example, if you decide to change the Decurler Profile setting from System Default to A (as shown in the following illustration), setting A remains in effect until you change it to another setting.

  • Page 41: Paper Information

    Hints and Tips documents are updated on an on-going basis to include new papers and other media. PDF files are available at www.xerox.com. Use the search parameter DocuColor 5000AP and follow the path until you reach the files to download.
  • Page 42 3. P a p er i nf or m a ti o n For reliable digital press operation and good print quality, Xerox recommends the following: • On a flat surface. Do not store paper directly on the floor, since Stored paper: this increases the possibility of moisture absorption.

  • Page 43: Paper Guidelines

    3 . P ap e r i nf o r ma ti o n Paper guidelines For the best results, remember the following: • Do not load paper or other materials above the MAX line on the rear paper guide. •...

  • Page 44: Curl

    Decurler and the step-by-step instructions on using it, Chapter 3 of the Administrator Guide, which is located on your Customer Documentation CD, or at www.xerox.com. Do c uC o lo r 50 0 0A P Us e r G ui d e 3- 4...

  • Page 45: Paper Specifications

    3 . P ap e r i nf o r ma ti o n Paper specifications Paper All Paper Trays Minimum Paper Size 182mm x 182mm (7.2 x 7.2”) Maximum Paper Size 320mm x 488mm (12.6 x 19.2”) Standard Sizes B5 LEF/SEF A4 LEF/SEF B4 SEF...

  • Page 46: Transparency Guidelines

    Transparency guidelines Transparencies can be run from all the paper trays. Use only the transparencies recommended: • Xerox Removable Paper Stripe: USA and Canada, 3R5765; Xerox Europe, 003R91331. • Load transparencies into a tray with the paper stripe side facing DOWN and with the stripe as the leading edge. (The leading edge is the edge that feeds into the digital press first.)

  • Page 47: Drilled Paper

    3 . P ap e r i nf o r ma ti o n Drilled paper Three-hole drilled paper can be run from all the trays either LEF or SEF with the holes facing any direction. NOTE: If you are stapling 3-hole drilled paper with the optional Common Stacker Stapler (CSS), refer to Chapter 4 Accessories for paper loading instructions based on the position of the staple.

  • Page 48: Letterhead

    3. P a p er i nf or m a ti o n Letterhead Different inks and dry inks/toners are used to produce preprinted letterhead that may not pass through the digital press intact. Refer to the Specialty Media Guide: Hints and Tips for information on using preprinted letterhead paper.

  • Page 49: Paper Weight Conversion Tables

    3 . P ap e r i nf o r ma ti o n Paper weight conversion tables Specific weight conversion Xerographic Offset, Text, Cover, Index, Bristol and Bond, Writing, Book, pounds pounds Grammage Tag, pounds pounds pounds 20 x 26” -500 25.5 x 30.5”...

  • Page 50: Weight Conversion Ranges

    3. P a p er i nf or m a ti o n Weight conversion ranges Xerographic Offset, Text, Bond, Cover, Index, Bristol and Book, Writing, pounds pounds Tag, pounds Grammage pounds pounds 20 x 26: - 25.5 x 30.5” 22.5 x 28.5”...

  • Page 51: Loading Paper

    3 . P ap e r i nf o r ma ti o n Loading paper Use this procedure to load paper in any paper tray. NOTE: Many suppliers use arrows on the paper ream labels to indicate the preferred side to image first. Use this side (as indicated by the arrow) as equivalent to the seam side when loading the paper.

  • Page 52: Paper Trays Air Adjustment

    3. P a p er i nf or m a ti o n Paper trays air adjustment: Blowers help control the environmental conditions in the paper trays to ensure optimum print capability: • Each paper tray has two blowers and two fans. The blowers are located in the front of each tray, while the two fans are located on the right-side of the tray.

  • Page 53: Tray Stock Mismatch

    3 . P ap e r i nf o r ma ti o n Tray Stock Mismatch If the paper loaded in a tray does not match the information on the Tray Properties window, the UI alerts you with a Tray Stock Size Mismatch message.
  • Page 54 3. P a p er i nf or m a ti o n Do c uC o lo r 50 0 0A P Us e r G ui d e 3- 1 4...

  • Page 55: Accessories

    Accessories Trays 3 and 4 (Second Feeder Module) The Second Feeder Module is an optional feeding device that contains Trays 3 and 4. This module holds the same number and types of substrates as the First Feeder Module (FFM), which contains Trays 1 and 2.

  • Page 56: Paper Path

    4. A c c e s s or ie s Paper path Paper feeds from the right side of the trays. Sheets move from the transport area behind the right door of the SFM to the Upper Transport area above Paper Trays 1 and 2, then through the Transport Module and into the press.

  • Page 57: Paper Specifications

    4. A c c es s o r i e s Paper Specifications Paper All Paper Trays Minimum Paper Size 182mm x 182mm (7.2 x 7.2”) Maximum Paper Size 320mm x 488mm (12.6 x 19.2”) Standard Sizes B5 LEF/SEF A4 LEF/SEF B4 SEF A3 SEF 8 x 10”...

  • Page 58: Loading Paper

    Weight 551 pounds/250 Kg. Floor space requirements Ask your Xerox representative to refer to the Installation Planning Guide for installation work space requirements. Do c uC o lo r 50 0 0A P Us e r G ui d e...

  • Page 59: High Capacity Stacker

    250 sheets of 24 lb 90 gm centerline paper. The HCS is supplied with two Stacker Carts. If needed, you can purchase an additional Stacker Cart. Contact your Xerox representative for further details. NOTE: The Stacker Tray cannot support more than 99 lb. (45 kg) of printed material and therefore, cannot hold 3500 sheets of coated paper (for example SRA3).

  • Page 60: Identifying The Parts

    4. A c c e s s or ie s Identifying the parts Control panel Item Name Function Number Ready light The Ready light blinks during initialization and is constant when the HCS is in use or in standby mode. Sample set Press to have the HCS deliver the next collated set to the top tray.

  • Page 61: Cooling Fan

    4. A c c es s o r i e s Cooling fan The stacker is equipped with a cooling fan that you can switch on and off as required. The cooling fan is located inside the front door: Cooling Fan The cooling fan is normally Off.
  • Page 62 4. A c c e s s or ie s To switch the cooling fan, perform the following steps: Push the Unload button to lower the tray. Open the front door. Press the cooling fan power switch to the position. Power switch TIP: Only switch on the cooling fan when running paper that weighs 120 g/m...

  • Page 63: Paper Path

    4. A c c es s o r i e s Paper path TIP: Labels must be sent to the HCS Top Tray. Top Tray Sheets are transported to the HCS Top Tray: • When sheets are purged after a paper jam. •...

  • Page 64: Paper Guidelines

    Europe, Xerox Digital Color Colotech+ 90 g/m • Coated: Xerox Digital Color Gloss Coated Text (120 g/m lbs.) In Europe, Xerox Digital Color Colotech + Gloss Coated 120 g/m Do c uC o lo r 50 0 0A P Us e r G ui d e...

  • Page 65: Paper Specifications

    4. A c c es s o r i e s Paper specifications Paper Size Output Industry Inches Orientation Stacker Tray Bypass Top Tray Designation 60 - 300g/m 60 - 300 g/m 60 - 300 g/m 7.2 x 10.1 7.2 x 10.1 8.3 x 11.7 Letter 8.5 x 11...

  • Page 66: Unloading The Stacker Tray

    4. A c c e s s or ie s Unloading the Stacker Tray Use the following procedure to unload the HCS Stacker Tray when it is full, or you want to retrieve a job that has been completed. Press the Unload button on the HCS Control Panel. The Wait light blinks until the HCS Stacker Tray has reached the down position.

  • Page 67: Selecting Features

    Using a DFA Finishing Device A DFA (Digital Finishing Architecture) finishing device can be connected directly to the digital press or to the HCS. All DFA devices are installed by your Xerox service representative. Once installed, the UI screens provide Finishing Module selections.

  • Page 68: Clear Bypass Area Jam

    4. A c c e s s or ie s Clear Bypass area jam Perform the following steps to clear the HCS jam in the Bypass area and resume printing. Remove any paper from the HCS Top Tray. Lift the HCS Top Cover. Lift the green handle, or handles, and remove all paper in the Bypass area.

  • Page 69: Clear Top Tray And Stacker Tray Paper Jams

    Maintenance Do not clean any area inside the HCS unless otherwise instructed by Xerox. If the covers or Front Door require cleaning, dampen a paper towel or soft, clean cloth with a liquid, nonabrasive glass cleaner or water.

  • Page 70: Problem Solving

    4. A c c e s s or ie s Problem Solving If, after following the recommended solutions, the problem persists, call for assistance. The Fault Codes described below appear on the HCS display panel. Fault Code Cause Solution 212 100 Paper jam A jam occurred during feeding.

  • Page 71: Loss Of Power

    If the power has not been restored by the above procedure, call Xerox Customer Support. Also call your Xerox service representative if the loss of power to the HCS seems to be frequent or excessive. Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 72: Common Stacker/Stapler (Css)

    4. A c c e s s or ie s Common Stacker/Stapler (CSS) The Common Stacker/Stapler (CSS) is an optional finishing device which provides stacking with offset and single or dual stapling output capabilities. Sets of up to fifty sheets of 64-80 g/m may be stapled.

  • Page 73: Control Panel

    Indicator level in the stapler is low. The Staple Indicator is constant when the stapler is empty. Keypad The keypad, including the C button, is used only by the Xerox service representative. Message Shows the fault codes. Display Jam Indicator...

  • Page 74: Electrical/Environmental Requirements

    4. A c c e s s or ie s Electrical/environmental requirements Western Hemisphere: 115 VAC, 15 amp, for 60 Hz. and 220 VAC, 10 amp for 50 Hz installations. Europe: 200-240 Volt 10 amp 50 Hz service outlet. The stacker/stapler requires a separate power source from the digital press.
  • Page 75 4. A c c es s o r i e s Refer to the following chart for information on accepted media types. Paper Size Output CSS Stack Tray CSS Top Tray 17-59 lb. (60-220 g/m Staple Position Can feed to 17-75 lb.

  • Page 76: Paper Path

    4. A c c e s s or ie s Paper Path Control Panel Top Tray Offset Stacker/ Stapler Tray Staple Cartridge As media enters the CSS, it is fed to the CSS Top Tray or to the CSS Offset Stacker/Stapler Tray, depending on your selections. Do c uC o lo r 50 0 0A P Us e r G ui d e 4- 2 2...

  • Page 77: Using The Stacker/Stapler

    4. A c c es s o r i e s Using the stacker/stapler Use the CSS by sending a document through the network and making your selections under Job Properties/Parameters. If you are sending a job through the network, refer to the manuals that came with your color server for information on how to set the job Properties/Parameters when using the CSS.

  • Page 78: Paper Specifications For Stapling

    4. A c c e s s or ie s Paper specifications for stapling The following chart shows the stapling details for paper size, orientation, destination, and staple position. Numbers have been rounded up or down. Staple Positions marked with an “O” may be selected in the position indicated.

  • Page 79: Staple Positions

    4. A c c es s o r i e s Staple Positions Staple Position 1 Staple Position 2 Dual Staple Size: (Front Corner) (Rear Corner) Inches (mm) 7.2x10.1 JIS B5 (182x257) 8x10 (203x254) 8x5x11 (216x279) 8.5x13 (216x330) 8.5x14 (216x356) 10.1x14.3 JS B4 (257x364)
  • Page 80 4. A c c e s s or ie s Staple Position 1 Staple Position 2 Dual Staple Size: (Front Corner) (Rear Corner) Inches (mm) 11x17 (279x432) 12x18 (305x457) 12.6x17.7 (320x450) Do c uC o lo r 50 0 0A P Us e r G ui d e 4- 2 6...

  • Page 81: Stapling Capacity For Different Paper Types And Weights

    4. A c c es s o r i e s Stapling capacity for different paper types and weights Following is the staple capacity for various types and weights of paper. Paper Weight Coated Uncoated Mix Sizes 64–80 g/m 81–105g/m 106–135 g/m 136–186 g/m 187–220 g/m...

  • Page 82: Jam Clearance

    4. A c c e s s or ie s Jam Clearance A paper jam in the stacker/stapler is indicated by a message on the digital press UI. The stacker/stapler Control Panel display illuminates the area where the jam has occurred. Read the following steps for more information on how to clear a jam.

  • Page 83: Ordering And Loading Staples

    Ordering and Loading Staples You can order new staple cartridges through the system you normally use for ordering Xerox supplies. The cartridge number to order is 8R12799. You should keep a supply on hand so production is not interrupted while you are waiting for staples to be shipped.

  • Page 84: Stacker/Stapler Maintenance

    Stacker/stapler Maintenance Cleaning the stacker/stapler Do not clean any area inside of the stacker/stapler unless otherwise directed by Xerox. If the stacker/stapler covers require cleaning, dampen a paper towel or soft, clean cloth with a liquid, nonabrasive glass cleaner or water.
  • Page 85 4. A c c es s o r i e s Problem Cause Solution Fault Code 112-130 Paper is jammed over • Open the stacker/stapler door. Jam indicated in both the Exit Module and • Clear any visible jams. stacker/stapler, but is stacker/stapler sensors.
  • Page 86 4. A c c e s s or ie s Problem Cause Solution Poor Stacking: Mixed sizes of paper Run separate jobs and empty stacker. High paper curl • Adjust digital press Decurler. See, “Decurler Profile” on page 2-5 for additional information. •...

  • Page 87: Loss Of Power

    If the power has not been restored by the above procedure, call Xerox Customer Support. Also call your Xerox service representative if the loss of power to the stacker/stapler seems to be frequent or excessive. Do c u Co lo r 50 0 0A P U s e r G u i de...
  • Page 88 4. A c c e s s or ie s Do c uC o lo r 50 0 0A P Us e r G ui d e 4- 3 4...

  • Page 89: Problem Solving

    The charts on the following pages list problems and suggested solutions that apply to your digital press. If the problem persists after following all instructions, call your Xerox representative. NOTE: If your color server indicates that the digital press has a...
  • Page 90 5. P r o b le m s o l v i ng Problem Suggested solutions The digital press does not • Ensure the power cord is plugged into the receptacle correctly. power on. • Ensure the power switch inside the front door is set to the ON position. •...
  • Page 91 5 . P r o b le m s o l vi n g Problem Suggested Solution The UI does not respond to a • Select Restart User Interface from the System pull-down menu on command. the UI. • Select Shutdown System PC from the System pull-down menu.
  • Page 92 Decurler and the step-by-step instructions on using it, Chapter 3 of the Administrator Guide, which is located on your Customer Documentation CD, or at www.xerox.com. It is difficult to perform This problem is caused by the oil used in the fusing process. The problem...

  • Page 93: Jam Clearance

    5 . P r o b le m s o l vi n g Jam clearance If a jam occurs, the digital press stops printing and a message is displayed on the UI. Follow all instructions displayed completely and in sequence, and follow the instructions provided here for further assistance in clearing the jam.

  • Page 94: Paper Tray Jams

    5. P r o b le m s o l v i ng Paper tray jams CAUTION: Be careful of the Feed Heads and the Feed Rolls. They can be damaged with rough treatment. SFM Transport Area Upper Transport Area Transport Module Tray 3 Tray 1...

  • Page 95: Upper Transport Area Jam

    5 . P r o b le m s o l vi n g Upper Transport Area jam TIP: Jams occur in this area only when the Second Feeder Module containing Trays 3 and 4 is connected. Pull out the Transport Area Drawer above Tray 1. Lift up the handle.

  • Page 96: Transport Module Jams

    5. P r o b le m s o l v i ng Transport Module jams Open the areas in the Transport Module indicated on the UI. Carefully remove all jammed paper. Open the Transport Module door. Grasp the green handles 3a, squeeze and move it to the right.

  • Page 97: Exit Module Jams

    5 . P r o b le m s o l vi n g Exit Module jams Follow the instructions on the UI to clear jams from all the areas indicated in the Exit Module. The following picture shows the areas where jams could be located.

  • Page 98: Right/Left Door Paper Path Jams

    5. P r o b le m s o l v i ng Right/left door paper path jams Always follow the instructions on the UI to locate and clear jams. TIP: It is imperative that you clear all other jam areas before you open and clear the Right and Left Front Door areas.
  • Page 99 (The heat roll is visible when handle 4d is up). DO NOT attempt to remove this sheet of paper because the stripper fingers may be damaged if you attempt this procedure. Call your Xerox service representative to remove this piece of paper.

  • Page 100: Jam Clearance With 2-Sided Printing

    5. P r o b le m s o l v i ng Jam clearance with 2-sided printing When printing 2-Sided output, the UI will direct you to clear the following areas if a jam occurs. Area 5 Area 6 Open the Right and Left Front Doors when directed to by a UI message.

  • Page 101: Fault Codes

    5 . P r o b le m s o l vi n g Reposition handle 5 by closing firmly. Lift handle 6 and clear any paper in the area. Push the paper back until you see the front edge, then remove the paper.
  • Page 102 For system support, user help, and service support, call the appropriate number: US:1-800-821-2797 (Includes TTY support) Canada:1-800-939-3769 Europe:_________________________ Latin America:_________________________ Xerox also provides web-based customer support. Go to: www.xerox.com/eSupportCentre Do c uC o lo r 50 0 0A P Us e r G ui d e 5- 1 4...

  • Page 103: Technical Data

    Technical Data Digital Press Specifications Electrical Power Specifications 200-240V - 50/60 Hz Single phase - Three wires plus safety ground Current service - 30 Amp sole use @ 200V to 240V Range (line to neutral) - 200 V minimum to 240 V maximum Frequency - 50/60 Hz Power Consumption Standby - 3.0 kW...

  • Page 104: Environmental Requirements

    6. Te c h ni c a l Da ta Environmental Requirements The digital press will enter the Power Saver mode after 15 minutes of no activity on the machine. The factory default time of 15 minutes can be changed when logged on as the Administrator.

  • Page 105: Dust

    6. Te c hn i c al Da ta Dust 0.4mg/m or less per Environment Product Safety Manual, PS- 22B008 Capabilities Tray Capacity All paper trays (First and Second Feeder modules) have a capacity of 2000 sheets each of 24 lb./90 g/m , uncoated paper or 80 lb./120 g/m , coated paper.

  • Page 106: Output Tray Capacity

    Refer to the Administrator Guide to change the setting. The following chart illustrates the print speeds for the two modes using 8.5x11” or A4 paper fed LEF. DocuColor 5000AP Digital Press Mixed Paper Weight Mode All Weights Rated Speed Paper Weight...

  • Page 107: Physical Characteristics

    6. Te c hn i c al Da ta Physical Characteristics Digital Press Size Basic configuration of First Feeder Module, Digital Press with Exit Module, and Offset Catch Tray is 115 inches/2920 mm (W) x 29.8 inches/757 mm (D) x 38.2 inches /970 mm (H)*. (57.5 inches/1461 mm (H) includes the System PC) Digital Press Weight 1654 pounds/750 Kg max...

  • Page 108: Metric Conversion Chart

    6. Te c h ni c a l Da ta Metric Conversion Chart Inches/ Millimeters Millimeters Millimeters Celsius Fahrenheit Inches Inches International (mm) (mm) (mm) (°C) (°F) Sizes 0.01 0.254 13.5 0.04 14.0 0.05 15.75 0.15 16.9 17.0 0.25 24.0 0.28 5 x 8 127 x 203...

  • Page 109: Maintenance

    For troubleshooting problems, refer to “Problem solving” on page 5-1. Unresolved problems need to be referred to your Xerox service representative. Use the procedure in this section when it becomes necessary to request a service call.

  • Page 110: Cleaning The Second Transport And Fusing Areas

    7. M a i nt en a nc e Cleaning the Second Transport and Fusing areas Use the following procedure if your output prints have dirt or contamination on them, or if you receive multiple paper jams in Area 4. NOTE: It is recommended that you perform this procedure one time per day, preferably at the start of the day before the digital press is switched on and the fuser is hot.
  • Page 111 NOTE: It is recommended that you use the lint-free cloth supplied with your digital press, Xerox part number 19K03610. TIP: Avoid touching the chute area with your bare hands as this will leave grease and dirt on that area and create paper jams.
  • Page 112 NOTE: It is recommended that you use the lint-free cloth supplied with your digital press, Xerox part number 19K03610. Clean the sensors (circled below) with a lint-free cloth. Grasp handle 4 and slowly push in the Paper Transport until it stops.
  • Page 113 7. M ai n te n an c e Close the right and left front doors. Front Doors Switch on the digital press power. Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 114: Cleaning The Paper Path

    7. M a i nt en a nc e Cleaning the paper path Use the following procedure to clean excessive paper dust/fibers from the paper path area. NOTE: It is recommended that you perform this procedure one time per day, preferably at the start of the day before the digital press is switched on and the fuser is hot.
  • Page 115 7. M ai n te n an c e Use a damp, water moistened (not wet), lint-free cloth to clean the paper path only in the green handle jam clearance areas as shown in the illustration. Area 2a Area 2b Area 1a Area 1b Do c u Co lo r 50 0 0A P U s e r G u i de...
  • Page 116 7. M a i nt en a nc e Use a damp, water moistened (not wet), lint-free cloth to clean the paper path only in the green handle jam clearance areas as shown in the illustration. Open each area and clean both surfaces of the transports.
  • Page 117 7. M ai n te n an c e Use a damp, water moistened (not wet), lint-free cloth to clean the paper path only in the green handle jam clearance areas as shown below. Area 5 Area 6 Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 118: Replacing Consumable Supplies

    If large amounts of paper dust are frequently observed, contact your Xerox Supplies Representative for an alternate paper recommendation. NOTE: If Xerox analysis determines that persistent paper...

  • Page 119: Replacing A Dry Ink/Toner Cartridge

    7. M ai n te n an c e Replacing a Dry Ink/Toner Cartridge Refer to the following procedure when a message to replace a Dry Ink/Toner Cartridge is displayed on the UI. There are also instructions on labels that are affixed to the compartment containing the cartridges.
  • Page 120 7. M a i nt en a nc e TIP: Do not use warm or hot water, or cleaning solvents, to remove Dry Ink/Toner from your skin or clothing. This will set the Dry Ink/Toner and make it difficult to remove. If any Dry Ink/Toner gets on your skin or clothing, use a brush to remove it, blow it off, or wash it off with cold water and mild soap.

  • Page 121: Changing The Dry Ink/Toner Waste Bottle

    7. M ai n te n an c e Changing the Dry Ink/Toner Waste Bottle A message appears on the UI advising you when to replace the Waste Dry Ink/Toner Bottle. The bottle is located at the back of the machine. Open the Waste Dry Ink/Toner door at the back of the machine.
  • Page 122 7. M a i nt en a nc e Grasp the handle of the full bottle and pull it out of the machine. Remove the cap from the cap holder on the side of the full bottle and press the cap securely into the open hole on the top of the full bottle.

  • Page 123: Adding Fuser Oil

    Filler Spout Cap. This cap was provided to you when your digital press was installed. Contact your Xerox service representative if you cannot locate the Filler Spout Cap and need another one. Do c u Co lo r 50 0 0A P U s e r G u i de...

  • Page 124: Replacing The Fuser Web Assembly

    7. M a i nt en a nc e Carefully insert the Filler Spout into the opened Fuser Oil Reservoir and squeeze the bottle until the oil reaches the maximum fill level tab visible inside the Reservoir. Remove the Filler Cap from the bottle and place it on a cloth or paper towel to drain.
  • Page 125 7. M ai n te n an c e Grasp handle 4 and move it in the direction of the arrow. Slowly pull out the Paper Transport module until it stops. Pull open the Fuser handle 4C. Do c u Co lo r 50 0 0A P U s e r G u i de 7-17...
  • Page 126 7. M a i nt en a nc e Lift up handle 4d until it stops at the top of the Fuser. Handle 4d open Push down the two levers. Do c uC o lo r 50 0 0A P Us e r G ui d e 7- 1 8...
  • Page 127 7. M ai n te n an c e Grasp the colored handle in the center and pull the web unit down and out of the machine. Dispose of according to your local regulations. Remove the new web unit from the box and the protective covering.
  • Page 128 7. M a i nt en a nc e Raise the unit to the upright position and push up the two orange levers. Lower handle 4d. Do c uC o lo r 50 0 0A P Us e r G ui d e 7- 2 0...
  • Page 129 7. M ai n te n an c e Lift up handle 4c and raise the Fuser into its original position. Grasp handle 4 and slowly push in the Paper Transport until it stops. Turn the handle in the direction of the arrow to lock the module in place.

  • Page 130: Calling For Service

    7. M a i nt en a nc e Close the right and left front doors. Front Doors Calling for Service Refer to the UI when there is a problem with the digital press or an accessory. A status code and suggested solutions are displayed on the screen.

  • Page 131: Consumable Supplies

    Xerox also provides web-based customer support. Go to: www.xerox.com/eSupportCentre Consumable Supplies The following items are consumables for the DocuColor 5000AP. It is recommended that you have a supply of these items available to eliminate downtime when they need to be replaced.
  • Page 132 Dry Ink/Toner Bottle, the Fuser Web Assembly, The Black Charge Corotron, and the Drum Cartridges. These parts are provided to you at no charge when ordered by a Xerox service representative. Store supply items and Xerox parts in their original packages in a convenient location.

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