Troubleshooting - Xerox ApeosPort-II 5010 User Manual

15 Problem Solving

Troubleshooting

This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
The machine is not powered on.
No
15
The touch screen is too dark.
No
A message is displayed.
No
The machine does not work
properly.
No
The image quality is poor.
No
424
Cause Is the <Reset> button or power switch off on the machine?
Yes Action Turn the <Reset> button and power switch on.
Refer to "Power On / Off" (P.40).
Cause Is the power cord plugged into the power outlet?
Action Turn the power switch off, and then firmly plug the power
cord into the connector and power outlet. Then turn the
power switch on.
Refer to "Power On / Off" (P.40).
Cause Is the power cord disconnected from the machine?
Action Turn the power switch off, and then firmly plug the power
cord into the connector and power outlet. Then turn the
power switch on.
Refer to "Power On / Off" (P.40).
Cause Does the AC outlet supply power properly?
Action Connect another appliance to the outlet to verify the power
supply.
Cause Is the <Power Saver> button on?
Yes Action The machine is in the Power Saver mode. Press the <Power
Saver> button on the control panel to exit the Power Saver
mode.
Refer to "Power Saver Mode" (P.43).
Cause Is the screen contrast low?
Action Adjust the screen contrast by using the contrast adjustment
dial.
Refer to "Control Panel" (P.46).
Cause Has a paper or document jam occurred?
Yes Action For information on paper jams, refer to "Paper Jams"
(P.507).
For information on document jams, refer to "Document
Jams" (P.528).
Cause Is an error code displayed?
Action Refer to "Error Code" (P.452).
Action Refer to "Machine Trouble" (P.426).
Yes
Action Refer to "Image Quality Trouble" (P.431).
Yes
No
No
No
No
No