Xerox ApeosPort-II 5010 User Manual page 486

15 Problem Solving
Error Code
C P F S M O
027-709
027-710
027-711
027-712
027-713
027-714
15
027-715
027-716
027-720
027-721
027-722
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
484
Category
O [Cause]
[Remedy] Import a new S/MIME certificate to the machine.
O [Cause]
[Remedy] Ask the sender to send the e-mail with an S/MIME
O [Cause]
[Remedy] Import the sender's S/MIME certificate to the machine, or
O [Cause]
[Remedy] Ask the sender to send the e-mail with a valid S/MIME
O [Cause]
[Remedy] Tell the sender about it, and ask to send the e-mail again.
O [Cause]
[Remedy] Tell the sender that the mail addresses are not identical,
O [Cause]
[Remedy] Import the sender's S/MIME certificate to the machine, or
O [Cause]
[Remedy] Ask the sender to send the e-mail with a reliable S/MIME
O [Cause]
[Remedy] Check the DNS server address. Or, check whether or not
O [Cause]
[Remedy] Check whether the application linked (ApeosWare Flow
O [Cause]
[Remedy] Try to process the job flow again.
Cause and Remedy
The S/MIME certificate associated with the machine's e-
mail address has been discarded.
No S/MIME certificate is attached to the received e-mail.
certificate.
No S/MIME certificate was obtained from the received e-
mail.
attach an S/MIME certificate to S/MIME signature mail
sent from the sender.
The received S/MIME certificate has expired, or is an
unreliable certificate.
certificate.
The received e-mail has been discarded because it might
be altered on its transmission route.
The received e-mail has been discarded because the
address in its From field was not the same as the mail
address in the S/MIME signature mail.
and ask to send the e-mail again.
The received S/MIME certificate has not been registered
on the machine, or has not been set to use on the
machine.
change settings to use the S/MIME certificate on the
machine when the S/MIME certificate has already been
registered.
The received S/MIME certificate has been discarded
because the certificate was unreliable.
certificate.
Unable to find the server of an application interface
destination.
the computer that the application (ApeosWare Flow
Service) is installed on has been registered on the DNS
server.
An application interface destination does not exist.
Service) operates correctly.
The jobs was timed out during connection with an
application interface destination.