Receiving Problems - Xerox ApeosPort-II 5010 User Manual

15 Problem Solving
The image quality is poor.

Receiving Problems

15
Follow the procedure below if you cannot receive a fax.
The phone line has a
problem.
The receiving operation is
incorrect.
444
No Action When the Login Setup/Auditron Administration feature is used
and you send a fax directly from the computer, you must set
the user ID and passcode registered on the machine to the fax
driver.
For details on the Login Setup/Auditron Administration feature, refer
to "Login Setup/Auditron Administration" (P.339). For details on
how to directly send a fax from the computer, refer to "CentreWare
Internet Services" (P.226) and "Sending Fax" (P.239).
Cause The document glass is dirty.
Action Clean the document glass.
Refer to "Cleaning the Film and Constant Velocity Transport Glass"
(P.420).
Cause The fax density is improper.
Action Adjust the fax density.
Refer to "Lighten/Darken (Adjusting Fax Density)" (P.129).
Cause The destination machine has a problem.
Action Check it to the sender.
Note
Cause The phone line is not connected correctly.
No Action The machine equips some connectors to connect phone lines
to. The communication is disabled unless the phone line is
connected to a correct connector. When the cable connection
is correct, the on-hook feature allows you to call through
general lines.
Cause An error occurred with the phone line.
Action Use a telephone near the machine to check whether to be able
to make a phone call. If the phone call is disabled, the problem
is the phone line, not the machine.
Cause The machine is powered off.
No Action The machine does not receive a fax while powered off. Turn
the machine's power switch on.
Cause No paper is set.
Action Set paper on the machine to receive faxes.
Cause Paper is jammed.
Action Follow the instructions displayed to remove the jammed paper.
• Image quality may be affected by a problem of the
sender's machine, as well as a problem of this
machine.