Problems Receiving Faxes - Xerox AltaLink C81 Series User Manual

Troubleshooting
Symptoms
If the problem persists, for online support information, go to www.xerox.com/office/ALC81XXsupport.
P P r r o o b b l l e e m m s s R R e e c c e e i i v v i i n n g g F F a a x x e e s s
Symptoms
The fax received by the recipient is
blank.
The printer answers the call but
does not print the fax.
The received fax size is reduced in
size.
Faxes are not received
automatically.
340 Xerox ® AltaLink
User Guide
Probable Causes
There is a problem with the fax
machine of the recipient.
The fax feature is not installed or
is not enabled.
Server fax is enabled.
An access number is required to
connect to an outside line.
The fax number needs a pause
between the prefix for an outside
line and the telephone number.
Probable Causes
There is a problem with the
telephone connection or with the
fax machine of the sender.
The sender loaded the pages
incorrectly.
The memory is full.
The paper supply in the printer
does not match the document size
sent.
The printer is set to receive faxes
manually.
The memory is full.
® C81XX Series Color Multifunction Printer
Solutions
Contact the recipient.
Ensure that the fax feature is
installed and enabled.
Ensure that server fax is disabled.
If the printer is connected to a
PBX system, it could be necessary
to enter a number to access the
outside telephone line.
To insert a pause, touch the Dial
Pause button. A comma ( ,)
appears in the corresponding
location.
Solutions
Verify that the printer can make
clean copies. If it can, have the
sender fax the document again.
Contact the sender.
To increase available memory,
delete stored jobs and wait for the
existing jobs to complete.
Confirm the original size of the
documents, then load the
appropriate paper size in the
printer.
Set the printer to receive faxes
automatically.
If the printer is out of paper, faxes
and print jobs can deplete the
printer of memory. Load paper
and print the jobs stored in the
memory.