Problems Receiving Faxes - Xerox VersaLink B7025 User Manual

Problems Receiving Faxes

Symptoms
The received fax is blank.
The printer answers the call, but
does not accept incoming data.
The received fax size is reduced.
Faxes cannot be received
automatically.
If the problem persists, for online support information, go to www.xerox.com/office/VLB70XXsupport.
Causes
There is a problem with the telephone
connection or with the fax machine of
the caller.
The sender loaded the pages
incorrectly.
Not enough memory.
The paper supply in the printer does
not match the document size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly
connected.
There is a problem with the fax
machine of the sender.
Xerox VersaLink
®
Solutions
Verify that the printer can make
clean copies. If it can, have the caller
send the fax again.
Contact the sender.
If the job contains several graphics,
the printer could not have enough
memory. The printer does not
answer when memory is low. Delete
stored documents and jobs then wait
for the existing job to complete. This
increases available memory.
Confirm the original size of the
documents. Documents could be
reduced based on the available
paper supply in the printer.
Set the printer to automatic
reception.
Load paper if it is empty, and then
print the faxes stored in the memory.
Verify the telephone line connection.
If it is disconnected, connect it.
Make a copy to verify that your
printer is operating correctly. If the
copy prints correctly, have the
recipient verify their fax machine is
operating correctly.
B7025/B7030/B7035 Multifunction Printer
®
Troubleshooting
235
User Guide