Problems Receiving Faxes - Xerox VersaLink C505 User Manual

Problems Receiving Faxes

Symptoms
The received fax is blank.
The printer answers the call,
but does not accept incoming
data.
The received fax size is re-
duced.
Faxes cannot be received
automatically.
If the problem persists, for online support information, go to
www.xerox.com/office/VLC505support.
® ®
Xerox VersaLink C505 Multifunction Printer
User Guide
Causes
There is a problem with the
telephone connection or with
the fax machine of the caller.
The sender loaded the pages
incorrectly.
Not enough memory.
The paper supply in the printer
does not match the document
size sent.
The printer is set to receive
faxes manually.
The memory is full.
The telephone line is incor-
rectly connected.
There is a problem with the fax
machine of the sender.
Troubleshooting
Solutions
Verify that the printer can
make copies. If it can, have the
caller send the fax again.
Contact the sender.
If the job contains several
graphics, the printer could have
insufficient memory. The
printer does not answer when
memory is low. Delete stored
documents and jobs, then wait
for the existing job to com-
plete. This increases available
memory.
Confirm the original size of the
documents. Documents could
be reduced based on the avail-
able paper supply in the print-
er.
Set the printer to automatic
reception.
Load paper if the tray is empty,
then print the faxes stored in
the memory.
Verify the telephone line con-
nection. If it is disconnected,
connect it.
Make a copy to verify that your
printer is operating correctly.
If the copy prints correctly,
have the recipient verify that
the receiving fax machine is
operating correctly.
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