Digital Announcer Auto Disconnect; Built-In Auto Attendant Block Diagram; Non-Built-In Auto Attendant Overview; Auto Attendant/Acd Application Flow Diagram Example - Toshiba Strata DK 280 Installation Manual

6.11.4 Built-in Auto Attendant ACD
Applications
The DK280 built-in Auto Attendant can function with
Automatic Call Distribution (ACD) groups in two ways
(see Figure 6-43):
1. The DK280 built-in Auto Attendant can function to
answer calls and send them to selected ACD
groups when the caller dials the digit assigned to
an ACD group.
2. A call that is waiting in an ACD queue can
overflow to the built-in Auto Attendant to allow the
caller to choose another destination.
PI0 te:
Options 1 and 2 can be used simultaneously
or independently. See ACD Installation
manual for ACD/Auto Attendant programming
options.
6.11.5
Digital Announcer Auto
Disconnect
The DK280 built-in Auto Attendant automatically
disconnects digital announcers immediately after the
caller(s) dials a digit and are routed to a selected
destination. This feature provides maximum efficient
use of digital announcement devices because the
announcement device does not have to play to the
end before it is released. For this feature to operate,
the Digital announcer must recognize a 100
milliseconds open circuit on the (RSTU, RSTU2,
PDSU/RSTS) loop, and hang-up when it detects the
open on the loop.
6.11.6 Built-in Auto Attendant Block
Diagram
A detailed block diagram which includes call flow
patterns and associated programs is provided in
Figures 6-44 and 6-45.
6.11.7 Non-Built-In Auto Attendant
Overview
Some customers may not utilize the Strata DK280
built-in Auto Attendant feature. They may decide,
instead, to use the Auto Attendant feature offered with
a voice mail system, such as Toshiba VP. Or they can
have a more sophisticated non-voice mail Auto
Attendant as a stand-alone device.
Non-built-in Auto Attendant Programming
The Auto Attendant programs described in Subsection
6.11.2 do not apply to the Non-integrated Auto
Attendant feature sources, but Strata DK280 programs
listed below should be considered for proper
operation: 03, 04, 10-1, 13, 16, 31, 33, 36, 37, 39, and
81 - 89.
Non-built-in Auto Attendant Installation
Non-integrated Auto Attendant sources, such as voice
mail devices and stand-alone units, connect to
+
I
I I
STATION
ACD GROUP X ACD GROUP Y
ACD QUEUE
ACD QUEUE
OVERFLOW
I I
AGENT AGENT
DK0345
Figure 6-43
Auto Attendant/ACD
Application Flow
Diagram Example
6-66
January 1996