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Toshiba Strata DK System Administration Manual

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See also: User Manual , Quick Reference Manual
Telecommunication Systems Division
Digital Business Telephone Systems
System Administrator Guide
May 2000

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Summary of Contents for Toshiba Strata DK

  • Page 1 Telecommunication Systems Division Digital Business Telephone Systems System Administrator Guide May 2000...

  • Page 2: Limited Warranty

    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).

  • Page 3: Table Of Contents

    Direct Inward System Access (DISA) Security Code ............5 Emergency 911 Calls ......................6 Emergency Calling from the Attendant Console .............8 Night Transfer ........................9 Night Transfer Lock/Unlock Password ................9 Night Transfer Lock Mode ....................11 Setting Date/Time/Day .....................12 Soft Keys ...........................14 Station Relocation ......................14 Strata DK System Administrator Guide 5/00...
  • Page 4 CO Line Access Codes .....................39 Feature Access Codes .......................40 Paging Group Codes ......................41 Speed Dial Access Codes ....................42 Appendix B – Directories/Record User Name/Number Directory ..................43 Speed Dial Memo Directory .....................44 Telephone Location Record ....................45 Index .............................47 Strata DK System Administrator Guide 5/00...
  • Page 5 DK systems. This guide is not intended for general use; please keep it in a secure place. You should also have a copy of the most recent Strata DK General Description for the appropriate system, as well as any related user guides. See “Related Documents/ Media”...

  • Page 6: Introduction Equipment Notes

    SD buttons for one-touch feature access. Appendix B – Directories/Record provides blank directories for recording User Names/Numbers and Speed Dial memos, and telephone locations and instructions for displaying [DN], physical port, and logical port information. Strata DK System Administrator Guide 5/00...

  • Page 7: Conventions

    Represents LCD displays, tokens or custom IVR functions. For Helvetica Bold example: M ( ) “Type” Indicates entry of a string of text. Indicates entry of a single key. For example: Type prog then “Press” press Enter . Strata DK System Administrator Guide 5/00...

  • Page 8: Action/Response Table

    Denotes the step in a one-step procedure. Denotes a procedure. Grey words within the printed text denote cross-references. In the electronic version of this document (Strata DK Library See Figure 10 CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

  • Page 9: Related Documents And Media

    Strata AirLink External Wireless Quick Reference Guide Strata AirLink Integrated Wireless Handset User Guide Strata AirLink Integrated Wireless Quick Reference Guide PC/Data Interface User Guide DKT2004-CT Cordless Telephone User Guide DKT2104-CT Cordless Telephone User Guide PC-DKT User Guide Strata DK System Administrator Guide 5/00...
  • Page 10 Hospitality Management Information System (HMIS) User Guide Strata DK Library CD-ROM For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications. viii Strata DK System Administrator Guide 5/00...
  • Page 11 Auto Attendant Direct Inward System Access (DISA) Security Code Night Transfer Setting Date/Time/Day Soft Keys Station Relocation System Messages, Names and Memos System Speed Dial Numbers Toll Restriction Override/Traveling Class Codes Verified Account Codes Strata DK System Administrator Guide 5/00...

  • Page 12: Chapter 1 - Setting System Parameters Auto Attendant

    Auto Attendant The Auto Attendant feature tells the system where to direct incoming Auto Attendant calls. The Strata DK built-in Auto Attendant is licensed by Dytel, Inc. under United States Patent No. 4,975,941. Two announcements greet callers: The primary announcement contains the company greeting, followed by a menu. The secondary (optional) announcement, plays when the station or department called is not available.

  • Page 13: System Auto Attendant Dialing Plan

    System Auto Attendant Dialing Plan The Auto Attendant dialing plan is assigned in system programming. Use Table 1 record your system Auto Attendant dialing plan. Toshiba recommends using single digits. (See Table 2 for a list of default [DNs] for Strata DK systems.)

  • Page 14: Auto Attendant Announcement Recording Recommendations

    Setting System Parameters Auto Attendant When calling the Auto Attendant, callers can access DISA by dialing . Toshiba recommends that you do not include this information in the Auto Attendant announcement. CAUTION! Make sure that your system DISA security code is set and protected.

  • Page 15: Direct Inward System Access (Disa) Security Code

    DATA PROGRAMMED digits). option. The code appears on the LCD as you enter it. 3. Press You hear a confirmation tone. 4. Press The telephone returns to the idle mode. Strata DK System Administrator Guide 5/00...

  • Page 16: Emergency 911 Calls

    Caller Emergency Service Identification (CESID) over the CAMA trunk to the 911 emergency operator. This allows the 911 emergency operator to know the exact location (room, building, etc.) of the telephone originating the 911 call. Strata DK System Administrator Guide 5/00...
  • Page 17 LCR on its [PDN]. When you enter , the PDN drops LCR and the same [PDN] connects to the CAMA trunk. 911 plus the station’s CESID will be sent out the CAMA trunk. Strata DK System Administrator Guide 5/00...

  • Page 18: Emergency Calling From The Attendant Console

    [PDN] button and dial 911. When 911 is dialed, the or [PDN] releases from the internal connection and seizes the CAMA trunk. 911 plus the Attendant Console CESID is sent out the CAMA trunk. Strata DK System Administrator Guide 5/00...

  • Page 19: Night Transfer

    In order for the Administrator station or the attendant console to perform such routing, it must be assigned with buttons via system programming. Up to four buttons are allowed. Check with the system installer for any additional information. Strata DK System Administrator Guide 5/00...
  • Page 20 As you are enter the NO.200 password. password, the digits display XXXX on the LCD. 3. Press You hear confirmation tone. NO.200 DATA PROGRAMMED 4. Hang up. The password is assigned. NO.200 JAN 15 WED 02:00 Strata DK System Administrator Guide 5/00...

  • Page 21: Night Transfer Lock Mode

    NT LOCK entered, the NT Lock LED JAN 15 WED 02:00 remains steady red and the LCD displays the message “NT LOCK.” If an incorrect password is entered, the NT Lock LED turns OFF. Strata DK System Administrator Guide 5/00...

  • Page 22: Setting Date/Time/Day

    2. Enter the time H=hour, M=minute and 51 ENTER TIME 120500 (HHMMSS) in the S=seconds. Use leading zeros: 24-hour clock format. 060530 = 6:05AM and 30 seconds; 143045 = 2:30PM and 45 seconds. Strata DK System Administrator Guide 5/00...
  • Page 23 = Monday = Tuesday = Wednesday = Thursday = Friday = Saturday 3. Press You hear a confirmation tone. NO. NNN MAY 24 MON 12: 05 4. Press The telephone returns to the idle mode. Strata DK System Administrator Guide 5/00...

  • Page 24: Soft Keys

    10-button assignments. With LCD telephones, you use the LCD after relocation, to confirm the desired location of the calling or called [PDNs]. Always turn this feature off promptly after relocation is finished to CAUTION! avoid accidental relocation. Strata DK System Administrator Guide 5/00...

  • Page 25: Automatic Relocation

    (Station B). 1. Verify that the telephone jack for the new location does not have a telephone connected. 2. Unplug the telephone that is moving from its wall jack at the old location. Strata DK System Administrator Guide 5/00...

  • Page 26: Relocation By Special Dial

    You hear confirmation tone indicating that the Station Relocation feature is on. If you hear a busy tone, the Station Relocation feature was already turned on, or you did not dial from the Administrator station. Strata DK System Administrator Guide 5/00...
  • Page 27 Relocation, then press Note After the relocation is completed, exchange the keystrips of the two telephones, if they are different, because a 10-button telephone replaced with a 20-button type telephone, retains the 10-button assignments. Strata DK System Administrator Guide 5/00...

  • Page 28: System Messages, Names And Memos

    Scrolls alpha/ special characters 3. Blank out any portion Each character the cursor transverses is deleted. of a message by pressing moving the cursor to the right, when in the alpha character mode. Strata DK System Administrator Guide 5/00...

  • Page 29: User Lcd Name/Number Display

    Before entering names for other users, turn the Soft Key feature OFF by Note pressing when your telephone is idle. After the names have been entered, turn the feature back on by pressing when your telephone is idle. Strata DK System Administrator Guide 5/00...
  • Page 30 After the clear, a name is NO. 200 displaced by a message and DATE DAY TIME call forward settings if they are set. Note This procedure does not erase the name/number. To restore the display, press [DN] + Strata DK System Administrator Guide 5/00...
  • Page 31 Current information for station for which the station appears on the DESK EKT NO. NNN name/number bottom line. information is to be recorded. 5. Press You are prompted for the user USER NAME? name. Strata DK System Administrator Guide 5/00...
  • Page 32 Your Soft Keys are turned ON. when your telephone is idle. To erase other station name/number displays From the Administrator station, repeat Steps 1~6 of the previous procedure and press , in the alpha mode in Step 6. Strata DK System Administrator Guide 5/00...

  • Page 33: System Speed Dial Numbers

    Table 4 on Page code sequence. 4. Press The information is stored in memory. 5. Repeat Steps 1~5 for each telephone number to be stored. Clearing a Speed Dial Entry Repeat the preceding procedure, skipping Step 4. Strata DK System Administrator Guide 5/00...

  • Page 34: Accessing The Stored Number

    Feature Access code sequences. = the speed dial button the feature is stored on. To store a feature onto a speed dial code + Speed Dial Access Code + Feature Access Code + Strata DK System Administrator Guide 5/00...
  • Page 35 If your telephone does not have a Speed Dial, press “*” instead of Speed Dial and enter 44 instead of # in all feature sequences. [PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot. Strata DK System Administrator Guide 5/00...
  • Page 36 = 9 0 0~9 1 9 or 999 park zone number; automatically connected to the page. [Y Y Y] = page group/zone (See Tables 6 7 on Page Pickup (Directed to station, new, or transferred + [PDN] + + station number [PDN] call) Strata DK System Administrator Guide 5/00...
  • Page 37 These codes can be used during a CO line call. After pressing the feature button, the user dials the line number (01~99) to pickup the line. After pressing the feature number, the user dials the line number (100~200) to pickup the line. Strata DK System Administrator Guide 5/00...

  • Page 38: Speed Dial Pause And Flash Storage

    To link system/system speed dial numbers 1. Press 2. Press Table 8 on Page 42 for Station Speed Dial Access Codes..or System Speed Dial Access Code. 3. Press Strata DK System Administrator Guide 5/00...
  • Page 39 (max. 17 digits). 6. Press The number is stored and is automatically dialed when the optional linked station button is pressed or the linked Station Speed Dial access code is dialed. Strata DK System Administrator Guide 5/00...
  • Page 40 Speed Dial Code from the Administrator station. 3. Press is the System Speed Dial Code. is the System Speed Dial Code that is being linked to code is the telephone number with area code. Strata DK System Administrator Guide 5/00...

  • Page 41: Speed Dial Memo

    The LCD displays: #* NNN SPEED DIAL 2. Enter the Speed Dial The current name/memo and its code displays (see number. Table 8 on Page 42). 3. Press The name/memo appears as you enter it. Strata DK System Administrator Guide 5/00...
  • Page 42 If telephones use direct appearing CO line Note buttons to place outgoing calls–do not press [PDN] in Step 6. 7. Press The data is recorded into memory. 8. Repeat Steps 1~7 to enter more names/ memos. Strata DK System Administrator Guide 5/00...
  • Page 43 16 digits. 2. Enter a speed dial If the number is longer than 16 digits, press Note code. to display the remaining digits. 3. To see the next number, press Strata DK System Administrator Guide 5/00...

  • Page 44: Toll Restriction Override/Traveling Class Codes

    ...or enter change the assigned TR Class 01~08 Travel Class Codes respectively..or enter the Toll represent override Codes 1 and 2 respectively. Restriction Override access code 3. Enter the desired four-digit override code. Strata DK System Administrator Guide 5/00...
  • Page 45 1. Press a [DN] and dial You hear a confirmation tone. the assigned toll restriction override change access code: 2. Press You hear confirmation tone. 3. Press The telephone returns to the idle mode. Strata DK System Administrator Guide 5/00...

  • Page 46: Verified Account Codes

    4. Press You hear a confirmation tone. NO.NNN The code is stored. DATA PROGRAMMED 5. Press 6. Repeat Steps 1~4 to The telephone returns to the idle mode. enter more verified account codes. Strata DK System Administrator Guide 5/00...
  • Page 47 You hear a confirmation tone. 2. Enter the three-digit You hear a confirmation tone. verified account code reference number ) or ) to be deleted. 3. Press The telephone returns to the idle mode. 4. Press Strata DK System Administrator Guide 5/00...
  • Page 48 Setting System Parameters Verified Account Codes Strata DK System Administrator Guide 5/00...

  • Page 49: Appendix A - Access Codes

    If you press in a system programmed with LCR, you may not hear internal dial tone, depending on system programming. See your System Administrator for the code which applies to your telephone. Strata DK System Administrator Guide 5/00...

  • Page 50: Feature Access Codes

    DK424 (RCTUC/D) and DK424i (B2CAU/B2CBU) (B3CAU/B3CBU) DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) Notes 9 accesses LCR or general line group. accesses line groups 1~16, respectively. accesses individual lines 1~200, respectively. Feature Access Codes Table 4 on Page Strata DK System Administrator Guide 5/00...

  • Page 51: Paging Group Codes

    DK40i, DK40, DK424 (RCTUA, RCTUBA/BB, RCTUC/D), and DK424i (B1CU, B2CAU/B2CBU, B3CAU/B3CBU) Zone A Zone C Zone B Zone D DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) Zone A Zone E Zone B Zone F Zone C Zone G Zone D Zone H Strata DK System Administrator Guide 5/00...

  • Page 52: Speed Dial Access Codes

    (RCTUE/F and B5CAU/B5CBU) Table 9 System Speed Dial Number Linking SystemSpeed Dial Codes that can be inked to System other Speed Dial Codes DK14, DK16e, DK40i, RCTUA RCTUBA/BB, RCTUC/D, B1CU, B2CAU/B2CBU and B3CAU/B3CBU RCTUE/F and B5CAU/B5CBU Strata DK System Administrator Guide 5/00...

  • Page 53: Appendix B - Directories/Record

    D A Y T I M E __________ Station #: D A T E D A Y T I M E __________ Station #: D A T E D A Y T I M E Strata DK System Administrator Guide 5/00...

  • Page 54: Speed Dial Memo Directory

    * 6 0 0 - M E M O H E R E S P E E D D I A L # H E R E Speed Dial numbers may be 60~99 or 600~699 depending on the system size. Note Strata DK System Administrator Guide 5/00...

  • Page 55: Telephone Location Record

    (NNN = directory number of button). button directory number. It is recommended that each location, [PDN], and user name are recorded in Note the table provided below. Room/Office Location Primary Directory Number User’s Name Strata DK System Administrator Guide 5/00...
  • Page 56 Directories/Record Telephone Location Record Room/Office Location Primary Directory Number User’s Name Strata DK System Administrator Guide 5/00...

  • Page 57: Index

    2/night modes, CO line assignments, default DNs, dialing plan, dial pad key equivalents, menu, directories, system dialing plan, speed dial memo, automatic station relocation user name/number, physically, DISA swap buttons/features, access, outgoing calls, Strata DK System Administrator Guide 5/00...
  • Page 58 CO line access code, lock mode, use new link, lock/unlock password, Strata DK System Administrator Guide 5/00...
  • Page 59 LCD memos, LCD messages, telephone location record, LCD name/number displays, tenant service, toll restriction override, add/delete/change, by system speed dial, delete, traveling class codes, add/delete/change, delete, Strata DK System Administrator Guide 5/00...
  • Page 60 Index W ~ W Strata DK System Administrator Guide 5/00...

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