Built-In Auto Attendant Basic Call Sequences - Toshiba Strata DK 280 Installation Manual

ANSWERED
SEQUENCE: A
I3
Figure 6-41
Built-in Auto Attendant Basic Call Sequences
GREETS CALLER, OFFERS
I
DIALING OPTIONS
I
I ~~
CALLER DIALS OPTION
I
+
CALLER IS TRANSFERRED
TO DIALED OPTION
+
I
CALL IS
NOT ANSWERED
AND IS ROUTED
TO SECONDARY
ANNOUNCEMENT
CALL IS NOT
ANSWERED AND
IS ROUTED TO
ALTERNATE
STATIONS
IMPORTANT!
RKYS must also be installed on RCTU, RKYS
does not need a Program 03 (or any other)
program assignment.
Program 25I-If there are no RRCS circuits or
announcement devices available for an incoming CO
line built-in Auto Attendant call, the call will transfer to
alternative station(s) (Programs 81 - 89) after a time
duration assigned with this program.
TALK
CALL IS NOT
ANSWERED AND
IS ROUTED BACK
TO THE PRIMARY
ANNOUNCEMENT
C D
DK0343
Program 23-As many as four digital announcement
devices for primary announcements, each requiring
one standard telephone station port (Figure 6-42), can
be assigned. Callers receive primary announcements
(60 seconds maximum announcement time)- which
consist of the greeting along with the delivery of menu
prompts-when they first call (they may also be
rerouted back to the announcement after reaching a
busy or ring no answer station).
Program 24-Transferred calls that are unanswered
at stations can be routed to a secondary
announcement device (60 seconds maximum
announcement time), which typically first informs the
caller that the option they dialed was unavailable and
then presents them with either the same options
offered by the primary announcement device- or some
additional ones (Figure 6-42).
January
1996
6-63