Log Out (Pending); Auto Answer With Zip Tone - Toshiba Strata CT Manual

Quick Reference

Log Out (Pending)

This feature enables you to end the ACD shift if your telephone is the only one logged in to the ACD
Group, and your Supervisor has not ended the shift. Log Out (Pending) or Unavailable (see
"Unavailable" on Page
the after-shift destination or the overflow-point destination as assigned in the system programming.
For example, if it is time for your ACD shift to end, but calls are continuing to arrive into the ACD
queue, use the Log Out Pending or Unavailable feature so that you can eventually log out.
To use log out (pending)
Log In/Out
Press
To log out when you are the last active agent
Log In/Out
Press
ACD Call
...or
Spkr
or hang up

Auto Answer with Zip Tone

Auto Answer with Zip Tone is an ACD feature that alerts you to a call by sounding a one-second dial
tone and automatically connecting you to the ACD call. You must have a Toshiba digital or electronic
telephone.
Toshiba recommend this feature is used only with telephones fitted with headsets.
Note
10
17) prevents new calls from entering the ACD queue and redirects the calls to
. The Log /InOut LED flashes and the status changes to the Log
Out Pending mode. When the last call is cleared from the
queue, your status changes to logged out.
The Log In/Out LED flashes. New ACD calls are routed to the
after-shift destination.
#4031
+ , then
Note
Calls in the queue are directed to your station, because
you are the last active Agent. You are logged out when
all of the calls in the queue have been answered.
Strata CT ACD Agent November 2001
Features