Appendix B - Troubleshooting; Collaboration Server Web Client Installation - Troubleshooting Instructions - Polycom RealPresence Getting Started Manual

Troubleshooting
Collaboration Server Web Client Installation -
Troubleshooting Instructions
If a Browser Environment Error occurs, close all the Internet Explorer sessions and reconnect to
the MCU.
if the problem persists, you can run the Automatic Troubleshooting Utility or perform the
Troubleshooting Procedures manually.
The Manual Troubleshooting Procedures include several procedures that can be performed in
order to solve the connection error. At the end of each procedure, check if you can connect to
the MCU and if the problem persists, perform the next procedure.
In Secured Mode (https//:), the DNS name specified in the Collaboration Server's Certificate must
correspond with that of the DNS Server used by the Client that is connecting to the RMX.
The following troubleshooting procedures can be performed manually:
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Polycom, Inc.
Procedure 1: Ending all Internet Explorer Sessions
Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie and
Collaboration Server Object
Procedure 3: Managing Add-ons Collisions
Procedure 4: Browser Hosting Controls (Optional)
Appendix B
B-1