Call Reports - Avaya PARTNER Advanced Communications System Installation And Use Manual

If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24
digits, the combined length of the fields for a call record is greater than the 80 characters
supported by most printers. If call records wrap around to the next line, reduce the font size or
increase the characters-per-inch setting for the printer. If necessary, change the SMDR Output
Format back to 15 digits.
In the event of a power failure, records of any calls in progress are lost.
Inside (intercom) calls are not recorded.
If you place a call on hold and the caller hangs up, the call is considered complete and the
record is sent to the call reporting device.
Conference calls appear as two outside calls. (This means two records are generated on the
report.)
Outside calls made by Cell Phone Connect and Remote Call Forwarding will contain a "#"
as the last digit of the telephone number in the report.
For incoming calls on T1 lines, the Number field on call reports does not display telephone
numbers. The Number field displays "IN" for incoming calls on T1 lines.

Call Reports

A call report is a page of information that begins with a header. The header includes field names
that describe the information in each call record. The call record is a line of information that
includes the fields shown in
DATE
C 04/26/97
C 04/26/97
I 04/26/97
I 04/26/97
Figure 9-16. Sample Call Report
Each page contains up to 59 records. The report has the following fields:
Call Type. "C" indicates outgoing calls; "I" indicates incoming calls.
Date. The date of the call is shown in mm/dd/yy format, where mm is the month, dd is the day,
and yy is the year.
Time. The time of the connection is shown in hh:mm format, where hh is the hour and mm is
the minute in 24-hour (military) time.
Number. For an outgoing call, this is the dialed number or the speed dial code of a Marked
System Speed Dial number (preceded by an "F"). This field holds a maximum of either 15 or
24 digits, depending on the setting of SMDR Output Format (#610). (The Number field in
Figure 9-16 is set to hold 24 digits.)
Figure 9-16.
TIME
11:11 1028812015558014
11:34 1023319085556036
13:35
13:38 9085559111
9
NUMBER DUR. LINE
00:01:40 08
00:04:28 02
IN 00:02:12 01
00:01:22 12
Station Message Detail Recording (SMDR)
Using Auxiliary Equipment
STN. ACCOUNT
18
32 1725
10
15
9-35