Dial By Name - Matrix Visionpro System Manual

Dial By Name

A caller can reach the desired person in an organization by dialing the name of the person instead of dialing their
station numbers. This is an advanced feature of an auto-attendant when the external caller uses Direct Inward
Dialing (DID).
How it works
• The caller calls a DID and Voice Guidance enabled trunk of VISIONPRO.
• Since DID is enabled for the trunk, the system answers the call by going OFF-Hook.
• VISIONPRO greets the caller as per Day time or Night time since Voice Guidance is enabled for the trunk.
• System plays the initial guidance message, "Dial a station number. Dial # if you wish to dial by name. Or
dial 9 for operator".
• The system feeds Dial Tone to dial the station number and plays beeps to access dial by name.
• Caller dials '#' to access dial by name.
• System plays the Dial by Name message, "Dial first three letters of the name of the person you wish to
call".
• Caller dials the digits corresponding to the first three alphabets of the name.
• If all the digits dialed are valid, the system plays the Call Transfer message, "Please hold while your call is
being transferred".
• If the dialed station answers the call, the system completes Call Transfer and the caller gets connected to
the desired station user.
• It is mandatory to configure the station names if this feature is to be used.
• Dial by Name can only be used by accessing DID. Refer
• Abbreviate the names of station users to their first three alphabets only. For example, abbreviate Mark
to 'MAR', John to 'JOH' etc. However, a station user's name can be abbreviated to any desirable
acronym with maximum of three letters (all alphabets are allowed).
• It is advisable that the SE programs the station names in such a manner that no acronym corresponds
to two different names.
• If in an organization, two persons have the same name then a suitable acronym should be given to
each of them to avoid any confusion. It is also possible to mention such typical case in the Dial by
Name message itself, which can be configured. For example, the message can be recorded as:
"Please dial first three letters of the name of the person you wish to talk. For John Doe dial 564 and for
John Dylan dial 395".
• Please note that VISIONPRO does not distinguish between two names having the same dialing digits.
For example, VISIONPRO cannot distinguish between 'Patrick' and 'Paul' because caller would dial
153
"Direct Inward Dialing (DID)"
Matrix VISIONPRO System Manual
for details.