Page 1 VISIONPRO System Manual...
Page 2 VISIONPRO The Digital PBX for Small Offices System Manual...
Page 3 Neither Matrix ComSec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix ComSec’s operating and maintenance instructions.
Page 4: Table Of Contents
Overview ................................5 Ports and Connectors ............................8 Installing VISIONPRO ........................... 10 Before You Start ..............................10 Protecting VISIONPRO and Yourself ........................ 15 Getting Started ..............................19 Connecting CO Trunks ............................20 Connecting Single Line Telephones (SLTs) ...................... 21 Starting Up VISIONPRO ........................... 22 Configuring VISIONPRO ..........................
Page 5 Auto Redial ..............................102 Barge-In ................................106 Behind the PBX Application ..........................108 Boss Ring ................................ 111 Call Duration Control (CDC) ..........................112 Call Forward ..............................117 Call Hold ................................121 Call Park ................................122 Call Pickup ..............................124 Call Progress Tones (CPTs) ........................... 126 Call Toggle ..............................
Page 6 E-Waste Management and Handling Rules ....................236 Regulatory Information ............................ 240 Index ................................244 Table of Contents...
Page 7: Introduction
About this System Manual This document provides detailed information and instructions for installing and operating VISIONPRO. You may also refer to the VISIONPRO Quick Start for quick installation. For instructions on using the features of VISIONPRO refer to the VISIONPRO User Card.
Page 8 How to Read this System Manual This document is organized in a manner to help you get familiar with VISIONPRO, understand the system installation, configuration and use of the features.
Page 9 CO Lines: The lines subscribed from the CO Network. In this document it refers to Analog, two-wire Trunk Lines. • External Calls: Calls made by station users of VISIONPRO to subscribers of PSTN, PLMN, ITSP, GSM etc. • External Numbers: Numbers of parties/individuals outside the PBX network. These are unique number strings which are given to subscribers of PSTN, PLMN, ITSP, GSM etc.
Page 10 Using this manual, you will be able to set up, operate and make optimum use of this feature packed digital PBX. If you encounter any technical problems, please contact your dealer/reseller or the Matrix Customer Care. Matrix VISIONPRO System Manual...
Page 11: Know Your Visionpro
VISIONPRO 412 with 4 CO Trunk Ports (FXO Ports) and 12 SLT Ports (FXS Ports). VISIONPRO offers connectivity to analog CO networks. So, you can have access to same or different CO service providers on a single platform. The system's intelligent Least Cost Routing logic diverts your calls through the appropriate service provider’s trunk, ensuring that least possible call cost is incurred.
Page 12 • CLI based Call Forward - Trunk • CLI based Routing • Conference • Dial by Name • DID (Direct Inward Dialing) • DOSA (Direct Outward System Access) • Department Call • Least Cost Routing (LCR) Matrix VISIONPRO System Manual...
Page 13 Programmable Trunk Access • Raid • Selective Trunk Access • Toll Control • Trunk Access Groups • Voice Guidance • Walk-in Class of Service Refer “Appendix” for a complete list of software features, hardware and technical specifications. Matrix VISIONPRO System Manual...
Page 14: Ports And Connectors
To connect station SLT phones, FAX machines. To reset the SE and the SA Password to their respective default RESET values. LEDs Color Description Green To indicate system power ON/OFF condition. Green To indicate the system status during various conditions. Matrix VISIONPRO System Manual...
Page 15 For more details about Power ON and Reset Cycle of the system, refer “Starting Up VISIONPRO”. Matrix VISIONPRO System Manual...
Page 16: Installing Visionpro
The number of stations you require and their location will determine the type of cabling you require on your premises. We recommend that you plan the wiring and the installation of VISIONPRO according to your current and expected future requirements; so it is recommended that you use a Main Distribution Frame (MDF) for terminating trunk and station cables.
Page 17 Selecting the Installation Site for VISIONPRO VISIONPRO maybe be mounted on a table or wall. Refer to the mechanical dimensions of the model you have, when selecting the site for installation and deciding whether to mount the system on a table top, or on the wall, or on a rack.
Page 18 It is recommended that you also install Primary Protection Modules (PPM) with GDT and fuses on all station lines, particularly off-premise stations. For this, you are recommended to use the Primary Protection Module (PPM4) supplied by Matrix. • A typical connection between a PBX and the MDF is illustrated in the figure below.
Page 19 Primary Protection Module - PPM4 Matrix provides Primary Protection Modules (PPM) consisting of four PPM circuits. The PPM4 contains Gas Discharge Tubes and Fuses. The Gas Discharge Tube is an over voltage protection device. It has three terminals. It is connected parallel to the CO Line or the overhead station cable.
Page 20 Now, terminate the wire pairs emerging from the PPM4 multi-pair cable into the 'Trunk Lines' side of the MDF using the punch tool for Krone Modules. Replace the cover of the PPM4 by pressing back the snap fits on both sides. Mount the PPM, if not done already. Matrix VISIONPRO System Manual...
Page 21: Protecting Visionpro And Yourself
Protecting VISIONPRO and Yourself VISIONPRO is an electronic device. When you handle any electrical or electronic equipment, you are in a situation that could cause you bodily harm, besides damage to the product. When handling any electronic equipment, you must be aware of the safety hazards involved in electrical circuitry and the standard practices for accident prevention.
Page 22 Battery VISIONPRO contains a 3VDC/15mAh (Li-Al) alloy Manganese Dioxide coin battery (ML 1220 - Rechargeable) of diameter 12.5mm and height 2.0mm. The battery should be replaced only by authorized dealers of Matrix. End users must not attempt to replace it.
Page 23 When you connect external devices like telephone instruments, cables, connectors, etc., ensure that they are of standard make and of good quality, so that the functioning of the system is not affected. • Matrix does not guarantee the performance of external devices that are not supplied by it. Cleaning and Maintenance •...
Page 24 • the product exhibits a distinct change in performance. Disposal • This product must be disposed according to the national laws and regulations prevailing in the country where it is installed. Matrix VISIONPRO System Manual...
Page 25: Getting Started
Getting Started Unpack VISIONPRO and verify your package contents. In case any of the items is missing or damaged, contact your Dealer/Distributor. Packing List The ideal sales package for VISIONPRO should contain the following items: Sr. No. Item Name Quantity...
Page 26: Connecting Co Trunks
Connecting CO Trunks The CO (FXO) ports of VISIONPRO provides the interface to connect the VISIONPRO to the CO network. The CO interface supports different standards and features of networks across the world. The number of CO ports supported by the configurations of VISIONPRO are: •...
Page 27: Connecting Single Line Telephones (Slts)
You may also connect Fax machines, if required. Use SLTs equipped with a 'Flash' key, as several of the features and facilities of the VISIONPRO require you to press Flash. If any of the SLTs you have selected does not have a Flash key, tap the Hook switch of the phone.
Page 28: Starting Up Visionpro
• Make sure system’s earthing is proper. • Plug in the Power Adapter of VISIONPRO into the power outlet. Ensure proper contacts. Switch ON the system. Observe the reset cycle on the front panel of the system. Reset Cycle •...
Page 29 Many a times it happens that the default settings do not meet our requirements and there is the requirement to configure the system as per customer/user preferences. Programming is possible from the System Engineer (SE) or the System Administrator (SA) mode. To begin programming the system, refer “Configuring VISIONPRO”. Matrix VISIONPRO System Manual...
Page 30: Configuring Visionpro
“Remote Configuration”. Each VISIONPRO variant has fixed number of station and trunk ports. Each station port has a software port and a flexible number associated to it which are used for unique identification. Similarly, each trunk port has a software port associated to it.
Page 31 System Engineer (SE) Mode At the System Engineer level, the entire system configuration, all programmable features and facilities of the VISIONPRO can be changed as per the end user requirements. All the programming commands are allowed from SE mode. Only the System Engineer, the person who installs, configures and maintains the PBX must be allowed access to this mode.
Page 32 To exit the SA mode, • Dial 00. • You will hear the Dial Tone of the VISIONPRO. Following programming commands are allowed from the SA mode: • Day to Night and Night to Day switching command (if programmed in Manual mode).
Page 33 If station users forget their User Password, it can be cleared and restored to the default value 1111 by the System Engineer (SE). Refer “User Password” for more details. For the list of features refer, “User Password”. Matrix VISIONPRO System Manual...
Page 34: Configuring Using The Phone Wizard
Configuring using the Phone Wizard VISIONPRO supports a special mode to quickly configure some of the basic features which can render the system in an optimum working and usable condition without much rigorous programming. This mode of programming is referred as the Phone Wizard.
Page 35 • Toll Control • Clear All the Features • Flash Timer for station • Flexible Number • Operator Station Class of Service (CoS) • To assign CoS to individual stations, dial, 31-Ext-Day CoS Group-Night CoS Group Matrix VISIONPRO System Manual...
Page 36 This is same as dialing the command '100' from a station to cancel all its features (see “Cancel All Station Features”). But ‘100’ can be dialed by any user from a station phone whereas command '343' can be dialed by SE only. Matrix VISIONPRO System Manual...
Page 37 Two stations can not have the same flexible number. For more details, refer “Flexible Numbers”. Example: Assign flexible number 401 to the software port number 00. Solution. Dial 37-00-401-#* Operator Station • To assign a particular station as the operator, dial, 391-Ext Matrix VISIONPRO System Manual...
Page 38 Trunk is from 0 to 2. Enable/Disable flag codes are, Code Meaning Disable Enable Dial type can be either Pulse or Tone where corresponding flag codes are, Code Meaning Pulse Tone For further details, refer “Trunk Parameters”. Matrix VISIONPRO System Manual...
Page 39 Program Trunk2 for not allowing DOSA facility in Day time and allowing only during Night time. Solution. Dial 45-2-0-1 Trunk Landing Destination for Day Mode • To assign the Trunk Landing Destination for Day Mode for a trunk, dial, 47-Trunk-Ext1-Ext2-Ext3-Ext4 Matrix VISIONPRO System Manual...
Page 40 90 seconds and the Hunt Timer programmed is 18 seconds; then all four stations will ring for 18 seconds each alternately. Refer “Hunting Scheme” below for more details. Default Hunt Timer is 18 seconds. Matrix VISIONPRO System Manual...
Page 41 Night time. Solution. Dial, 46-1-1-3 For more details, refer “Station Groups” “Trunk Landing Groups (TLGs)”. • To exit the wizard mode, dial “0”. You can exit this mode at any time by dialing this command. Matrix VISIONPRO System Manual...
Page 42: Remote Configuration
Remote Configuration VISIONPRO can be configured from any remote location. A remote user, preferably the system engineer, if not present at the location where the system is installed, will be able to configure the system using the same commands as used from a local station of the system. The remote user can login into the SA or SE programming mode and configure the system as per the requirement.
Page 43: Configuring Stations
Timer defines this time period for which the loop current breaks. If this break time of station current loop is of optimum level, VISIONPRO senses it rightly as a flash. But, if the time is more, it can be wrongly interpreted as disconnection. On the other hand, if the flash timer is set to a higher value, a genuine disconnection will take longer time.
Page 44 Generally, most telephone instruments that are connected have nominal characteristics with AC impedance of 600. However, the VISIONPRO allows you to connect instruments with AC impedance other than 600. • Transmit Gain and Receive Gain: You can increase or decrease the level of Outgoing Speech (Transmit Gain) and Incoming Speech (Receive Gain) on the SLT port by changing the Tx Gain and Rx Gain respectively to the desired level.
Page 45 SLT instrument. When an SLT instrument draws current equal to or greater than the programmed threshold value of current for OFF-Hook detection, VISIONPRO will consider the SLT instrument as OFF-Hook and will offer Dial tone to the SLT.
Page 46 Dialing 'Flash' by pressing either the 'Flash Key' or the Hook-switch causes the phone to go in ON-Hook state briefly for 600-800 milliseconds. Thus ON-Hook state is simulated briefly. The SLT may draw a higher current when 'Flash' is dialed. Matrix VISIONPRO System Manual...
Page 47 To configure the same AC Impedance for all stations at once, dial, 4105-*-Code • To configure the Transmit Gain for a station, dial, 4106-1-Station-Code Where, Station is the software port number of the station from 00 to 07. Code Gain (in dB) 0 (Default) Matrix VISIONPRO System Manual...
Page 48 To configure the same Transmit Gain for all stations at once, dial, 4106-*-Code • To configure the Receive Gain for a station, dial, 4107-1-Station-Code Where, Station is the software port number of the station from 00 to 07. Code Gain (in dB) 0 (Default) Matrix VISIONPRO System Manual...
Page 49 To configure the same Receive Gain for all stations at once, dial, 4107-*-Code • To configure the Answer Signaling for a station, dial, 4111-1-Station-Code Where, Station is the software port number of the station from 00 to 07. Code Answer Signal None Polarity Reversal Matrix VISIONPRO System Manual...
Page 50 Code Timer (in ms) Default is 7 (476ms) • To configure the same Open Loop Disconnect Timer for all stations at once, dial, 4113-*-Code • To configure the Loop Current for a station, dial, 4116-1-Station-Code Where, Matrix VISIONPRO System Manual...
Page 51 • To configure the On-hook Detection Current or lower for a station, dial, 4119-1-Station-Code Where, Station is the software port number of the station from 00 to 07. On-hook Detection Current Code or lower (in mA) Matrix VISIONPRO System Manual...
Page 52 To configure the same Ring Type/Ringing Signal for all stations at once, dial, 4120-*-Code • To configure the Internal Inter Digit Wait Timer for the system, dial, 3009-Seconds Where, Valid Range: 000 to 255 seconds. Default is 007 seconds. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 53: Station Groups
Define Ring Timer for which each station should ring using command 4703. Decide whether the station should get continuous ring and configure it using command 4704. Program the rotation type for the station group using command 4705. Matrix VISIONPRO System Manual...
Page 54 To configure the rotation method for a station group, dial, 4705-1-Station Group-Rotation Method Where, Station group is from 00 to 15. Rotation Method Meaning Fresh call should always land on the first station within the group Matrix VISIONPRO System Manual...
Page 55 Call on trunk1 should land on station 21, 22, 23, 24 in Day time and on station 21, 22, 27, 28 in Night time. • In Day time, each station should ring for 20 seconds. Calls should always land on station 21 first. Matrix VISIONPRO System Manual...
Page 56 4702-1-02-0-00 4702-1-02-1-01 4702-1-02-2-06 4702-1-02-3-07 4703-1-02-0-30 4703-1-02-1-30 4703-1-02-2-30 4703-1-02-3-30 4704-1-02-0-1 4704-1-02-1-1 4704-1-02-2-0 4704-1-02-3-0 4705-1-02-0 Refer “Trunk Landing Groups (TLGs)” to assign a station group to a trunk. Station group2 can be assigned to trunk2 for Night time. Matrix VISIONPRO System Manual...
Page 57: Configuring Trunks
To understand the significance of this timer, let us consider an example. A telephone line coming from an old telephone exchange is interfaced with the VISIONPRO. Now a station user, who does not have access to long distance numbers, grabs a trunk line and dials a number 1022-26305555. The PBX allows this number since it starts with ‘1’...
Page 58 CLI type: Define the Calling Line Identification (CLI) format for the CO line by selecting the format supported by your service provider. Regarding this, you may consult the service provider of the selected trunk line. VISIONPRO detects the CLI sent by the CO network and sends this information to the landing station/operator with the ringing signal.
Page 59 (incoming or outgoing) made from the CO trunk is disconnected by the remote party, the CO network will send Disconnect signal to the CO port. VISIONPRO will detect this signal and release the CO port. Disconnect Supervision signal is important when a PCO machine is connected to the (SLT Port) VISIONPRO.
Page 60 The range of this timer is from 017 to 986 milliseconds. By default, the Timer is set to 204ms. • Call Disconnect Tone Detection: This parameter is to be configured if Call Disconnection is signaled by the CO network in the form of Disconnect Tone. Matrix VISIONPRO System Manual...
Page 61 When call disconnect tone detected on the port matches the Frequency and Cadences you have set, the call will be disconnected and the CO port will be released. When Disconnect cadence is zero, VISIONPRO will skip that cadence and match the next cadence. •...
Page 62 By default, OFF-Hook Speed is set to 8ms. • Current Limiting Mode: With this parameter you can enable Loop Current Limiting mode. When this parameter is enabled, the Loop Current will be limited to a maximum of 60mA. Matrix VISIONPRO System Manual...
Page 63 40.5 - 49.5 By default 13.5 - 16.5 Vrms is set as Ringer Threshold. • Trunk First Digit Wait Timer: This timer signifies the time for which VISIONPRO waits for the first digit after grabbing the trunk. • Trunk Inter Digit Wait Timer: This timer signifies the time for which VISIONPRO waits between accepting two digits from the caller.
Page 64 Program trunk2 with Pulse dialing. Solution. Dial, 3102-1-2-0 • To define a trunk type, dial, 3103-1-Trunk-Code Where, Trunk is the software port number from 0 to 2. Code Meaning Normal Dial Type Delayed Hotline Type Hotline Type Matrix VISIONPRO System Manual...
Page 65 By default, CLI type is 2 on all the trunks. • To configure the same CLI type for all the trunks, dial, 3105-*-CLI Type • To configure the Pause Timer for a trunk, dial, 3106-1-Trunk-Code Where, Matrix VISIONPRO System Manual...
Page 66 Gain in Code Gain in (dB) (dB) (dB) (dB) -0.6 -0.7 -6.5 -0.8 -0.9 -7.5 -1.1 -8.5 -1.2 -1.3 -9.5 -1.5 -1.6 -10.5 -1.7 -1.8 -11.5 -1.9 -12.5 -2.5 -13.5 -0.1 -3.5 -0.2 -14.5 -0.3 -4.5 -0.4 Matrix VISIONPRO System Manual...
Page 67 -10.5 -1.7 -1.8 -11.5 -1.9 -12.5 -2.5 -13.5 -0.1 -3.5 -0.2 -14.5 -0.3 -4.5 -0.4 -0.5 -5.5 Default code value is 37. • To configure the same Transmit Gain (in dB) for all trunks, dial, 3108-*-Code Matrix VISIONPRO System Manual...
Page 68 + 1 µF Global complex impedance By default, code 0 is selected. • To configure the same AC Termination Impedance for all trunks, dial, 3111-*-Code • To configure the CO Termination for a trunk, dial, 3112-1-Trunk-Code Where, Matrix VISIONPRO System Manual...
Page 69 To configure the CO Line Type for a trunk, dial, 3113-1-Trunk-Code Where, Trunk is the software port from 0 to 2. Code CO Line Type EIA-0 EIA-1 EIA-2 EIA-3 EIA-4 EIA-5 EIA-6 EIA-7 2000 ft. 22 awg 2000 ft. 24 awg 2000 ft. 26 awg Matrix VISIONPRO System Manual...
Page 70 Polarity Reversal Open Loop Disconnect Default code value is 0. • To configure the same Disconnect Supervision type for all trunks, dial, 3115-*-Code • To configure the Open Loop Disconnect Timer for a trunk, dial, 3116-1-Trunk-Code Where, Matrix VISIONPRO System Manual...
Page 71 Trunk is he software port number from 0 to 2. Open Loop Disconnect Open Loop Disconnect Code Code Timer (in ms) Timer (in ms) Default code value is 12. • To configure the same Open Loop Disconnect Timer for all trunks, dial, 3116-*-Code Matrix VISIONPRO System Manual...
Page 72 ON Time - OFF Time 0750 msec - 0750 msec 0750 msec - 0750 msec 0000 msec - 0000 msec 0000 msec- 0000 msec • To set the Call Disconnect Tone frequency for the trunks, dial, Matrix VISIONPRO System Manual...
Page 73 Trunk is the software port number from 0 to 2. Code Minimum ON Timer 17 ms 34 ms 51 ms 68 ms 85 ms 102 ms 119 ms 136 ms 153 ms 170 ms 187 ms 204 ms Matrix VISIONPRO System Manual...
Page 74 To configure the DTMF Outdial ON Time for a trunk, dial, 3121-1-Trunk-Code Where, Trunk is the software port number from 0 to 2. Code DTMF ON Time 51 ms 68 ms 85 ms 102 ms 119 ms 136 ms 153 ms 170 ms Matrix VISIONPRO System Manual...
Page 75 To configure the same DTMF Outdial Inter-digit Pause Time for all trunks, dial, 3122-*-Code • To configure the Flash Timer for a trunk, dial, 3123-1-Trunk-Code Where, Trunk is the software port number from 0 to 2. Code Flash Timer 83ms 100ms 200ms 300ms Matrix VISIONPRO System Manual...
Page 76 Trunk is the software port number from 0 to 2. Code OFF-Hook Speed 512ms 128ms 64ms Default code is 3. • To configure the same OFF-Hook Speed for all trunks, dial, 3127-*-Code • To configure the Current Limiting Mode for a trunk, dial, 3128-1-Trunk-Flag Where, Matrix VISIONPRO System Manual...
Page 77 Trunk is the software port number from 0 to 2. TIP-RING Voltage Code (in Volts) 3.35 Default code is 3. • To configure the same TIP-RING Voltage for all trunks, dial, 3130-*-Code • To configure the Ringer Impedance for a trunk, dial, 3131-1-Trunk-Code Where, Matrix VISIONPRO System Manual...
Page 78 3010-Seconds Where, Default: 025 seconds. Valid Range: 000 to 255 seconds. • To configure the Trunk Inter Digit Wait Timer, dial, 3011-Seconds Where, Default: 006 seconds. Valid Range: 000 to 255 seconds. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 79: Trunk Access Groups (Tags)
Dialing TACs 0 and 5 provides access to all the trunks that a VISIONPRO variant currently supports. For example, in case of VISIONPRO 412, dialing either of these TACs (0 or 5) will provide access to all the four trunks provided they are free.
Page 80 Station is from 00 to 07. Trunk Access Group Index is from 0 to 5. Following table shows the mapping of Trunk Access Group Indexes to the Trunk Access Codes. Trunk Access Group Index Trunk Access Code Matrix VISIONPRO System Manual...
Page 81 Solution: Dial the following commands in SE mode, 4402-1-0-0-1-# (to assign trunks to a Trunk Access Group) 4402-1-1-1-2-# 4402-1-2-0-1-2-# 4402-1-3-# (to configure a Trunk Access Group having no trunks at all) 4402-1-4-1-# For Technical department during Day, Matrix VISIONPRO System Manual...
Page 82 4412-1-01-0-3 4412-1-00-1-3 4412-1-01-1-3 4412-1-00-2-3 4412-1-01-2-3 4412-1-00-3-3 4412-1-01-3-3 For Marketing department during Night, 4412-1-02-0-3 4412-1-03-0-3 4412-1-02-1-3 4412-1-03-1-3 4412-1-02-2-3 4412-1-03-2-3 4412-1-02-3-3 4412-1-03-3-3 For Administration department during Night, 4412-1-04-0-4 4412-1-05-0-4 4412-1-06-0-4 For Security station (station 28) during Night, 4412-1-07-0-2 Matrix VISIONPRO System Manual...
Page 83: Trunk Landing Groups (Tlgs)
Trunk Landing Groups (TLGs) A Trunk Landing Group is a group of stations on which incoming calls on a particular trunk land. VISIONPRO can be configured to land trunk calls from different trunks on different stations during Day time and Night time.
Page 84 Program the system for following requirements: • 3 CO lines (S/w ports 0 to 2) are interfaced with VISIONPRO. • First two CO lines, CO1 and CO2 should land on station 21, 23, 25, 22 (S/w port 00, 02, 04, 01 respectively) during Day time.
Page 85 As shown in the example above, station group 1 contains only one station i.e. station 21. Hence all other destinations within a group are assigned the same station. Matrix VISIONPRO System Manual...
Page 86: Configuring Operator
In the context of a PBX, users understand the term 'Operator' as a person who handles multiple simultaneous calls and functions as the link between the callers and the called parties. VISIONPRO allows any station to be assigned as the Operator. How it works When any station presses ‘9’, the system diverts the call to the operator station.
Page 87: Features And Facilities
Personal Directory assigned to them. Global Abbreviated Dialing Global Abbreviated Dialing makes use of a system-wide list of numbers stored in the memory of VISIONPRO, referred to as the Global Directory. Global Directory can be programmed either by the System Engineer or the System Administrator.
Page 88 18-Location Code-Trunk Access Code-Number-#* Where, Location Code (Personal Memory Index) is from 00 to 09. Trunk Access Code is 0, 5, 61, 62, 63, 64. For the list of default TACs applicable to your VISIONPRO variant, refer “Trunk Access Groups (TAGs)”.
Page 89 Dial Personal Directory Index number: 00 to 09. • The desired number will be dialed out. Global Abbreviated Dialing • Lift the handset. • Dial 8 • Dial Global Directory Index number: 10 to 99. • The desired number will be dialed out. Matrix VISIONPRO System Manual...
Page 90: Ac Impedance Test
CO Line Type The test helps to correct the line impedance mismatch between the AC Termination Impedance presented by the CO port of VISIONPRO to the line and the CO Termination Impedance presented by the Central Office (CO) to the line.
Page 91 On completion of the test, the system will automatically disconnect the call. The Status LED will start blinking in its normal cadence, that is, 1s ON and 1s OFF. • However, if you wish to abort the test midway, dial the Abort Test command, 3140 Matrix VISIONPRO System Manual...
Page 92 AC Termination Impedance Code Where, Trunk is the software port from 0 to 2 for which the test has been conducted. Code is the value obtained corresponding to Result Index 0. AC Termination Impedance Code AC Termination Impedance  Matrix VISIONPRO System Manual...
Page 93 + 376 + 112 nF   + 510 + 47 nF   + 820 + 150 nF  + 1.5 µF   + 120 + 115 nF   + 820 + 115 nF Matrix VISIONPRO System Manual...
Page 94 If you still hear echo during the trial call, you may proceed as follows, • View the codes corresponding to Result Index 1 and apply them to the selected trunk port. If the performance is still not satisfactory, then view the codes corresponding to Result Index 2 and apply Matrix VISIONPRO System Manual...
Page 95 Also verify the speech quality. • Still if you are unable to obtain satisfactory results, re-run the test using the Accurate Test mode. • Repeat as per above mentioned descriptions to conduct further tests as per your requirement. Matrix VISIONPRO System Manual...
Page 96: Alarms
Alarms VISIONPRO offers four different types of alarms to address the varying requirements of most of its users. These can be categorized as — Duration Alarm, Time Alarm, Daily Alarm, Remote Alarm. When alarms are set, the station rings for the duration set as the “Alarm Ring...
Page 97 Alarms can be set/canceled by the station users themselves. The station users can also ask the Operator to set Remote alarms for them, if required. Setting a Duration Alarm • Lift the handset. • Dial 161 • Enter the Minutes. Minutes is from 00 to 99. • Replace handset. Matrix VISIONPRO System Manual...
Page 98 Minutes is from 00 to 59 • Replace handset. Daily Alarm • Lift the handset. • Dial 164-Station-3-Hours-Minutes. Where, Station is from 21 to 36 Hours is from 00 to 23 Minutes is from 00 to 59 Matrix VISIONPRO System Manual...
Page 99 • Replace handset. Example: To set a daily wake up alarm at 5.30PM on station 23 from station 26, dial 164-23-3-1730 from station Canceling a Remote Alarm • Lift handset. • Dial 164-Station-0 • Replace handset. Matrix VISIONPRO System Manual...
Page 100: Allowed And Denied Lists
Association of Allowed list and Denied list with Dynamic Lock If you lock your station and thereafter dial out a number, VISIONPRO will compare the dialed number string with the number strings in allowed and denied lists for the locked status. You must assign the required allowed and/or denied number list to the station.
Page 101 Example: To configure 022 in allowed list 4, dial - 1202-1-4-00-022-#* However, 022 can be programmed in any desired location index. • To configure the same number in a specific location index for all the allowed lists, dial, 1202-*-Location Index-Number-#* Matrix VISIONPRO System Manual...
Page 102 Allow all numbers except ‘ISD’. Solution: On observing the default lists, we can conclude that, • This condition can be fulfilled using default denied list 5. Assign this list to the required station. See “Toll Control” for more information. Matrix VISIONPRO System Manual...
Page 103: Alternate Number Dialing
If Auto Redial is set for a number having Alternate numbers, the system tries all the Alternate numbers first and then sets the Auto Redial for the last number dialed. • One number can have one or more than one Alternate numbers. Maximum 90 alternate numbers can be assigned to a number. Matrix VISIONPRO System Manual...
Page 104 Dialing”. For example, a station user dials the abbreviated code 8100, and the dialed out number is busy. When the station user sets Redial or Auto Redial, the VISIONPRO will try the alternate numbers related to 8100. • Alternate number is allowed to all the stations.
Page 105 If the Global Directory is not programmed then configure it first as explained in “Abbreviated Dialing”. Step 2 Dial following commands in SE mode to configure the Alternate Group Numbers, • 1303-1-10-00 • 1303-1-11-00 • 1303-1-12-00 • 1303-1-13-00 • 1303-1-14-00 • 1303-1-15-05 • 1303-1-16-05 • 1303-1-17-05 Matrix VISIONPRO System Manual...
Page 106: Auto Call Back (Acb)
ACB answers the call. • Each station of VISIONPRO can set only one Auto Call Back request at a time. If you set another Auto Call Back request, before the first one has been served, the system will override the first request and serve the second.
Page 107 Dial Flash on Ring Back Tone. • Dial 2. • You get Confirmation Tone • Replace handset. To cancel Auto Call Back on No Reply, • Lift handset. • Dial 102. • You get Confirmation Tone. • Replace handset. Matrix VISIONPRO System Manual...
Page 108: Auto Redial
This process is repeated until the system detects the Ring Back Tone. • When VISIONPRO detects the Ring Back Tone instead of the Busy Tone, it places a ring on the station that has set Auto Redial. The station rings for the duration of the 'Auto Redial Ring Timer '.
Page 109 • VISIONPRO allows to set multiple Auto Redials. A station user can set Auto Redial for three different numbers at a time from the same station. • More than one station can attempt Auto Redial/multiple Auto Redials simultaneously. • The system uses the same Trunk Access Code that was used for dialing the number. If you dialed ‘0’, the system grabs one of the free trunks selected on dialing ‘0’.
Page 110 Valid Range: 000 to 255 seconds. • Exit SE mode. Auto Redial Ring Back Tone (RBT) Wait Timer It specifies the time for which VISIONPRO waits to sense RBT from the PSTN after dialing the requested number. To configure, • Enter SE mode.
Page 111 Dial 3029-Seconds Where, Default: 015 seconds. Valid Range: 000 to 255 seconds. • Exit SE mode. Auto Redial Retry Count It specifies the number of times VISIONPRO tries the same number. To configure, • Enter SE mode. • Dial 3030-Count Where, Default: 005 Valid Range: 000 to 255.
Page 112: Barge-In
VISIONPRO offers flexibility to allow/deny Barge-In feature to a station user, that is allow the station user to barge into on-going conversations. It also provides the flexibility to prevent conversations of station users from being barged in, referred to as Privacy from Barge-In.
Page 113 Valid Range: 000 to 255 seconds. • Exit SE mode. How to use When dialed station is busy, • Dial 3 on Busy Tone. • You get Ring Back Tone (RBT). The called person gets beeps. Matrix VISIONPRO System Manual...
Page 114: Behind The Pbx Application
Trunk Access Code '0' (or the Trunk Access Code assigned), the user gets the dial tone of PBX-A. This means, the user of station 21 must dial '0' again (or the assigned Trunk Access Code) to grab CO dial tone of the T1/T2 trunks connected to PBX-A. Matrix VISIONPRO System Manual...
Page 115 Trunk Access Code is a two-digit number like ‘61’, the PBX Expansion Count should be configured as '2'. On trunks directly connected to the CO network, as for T1, T2, T3 of VISIONPRO, the PBX Expansion Count must be configured as ‘0’.
Page 116 Example: Program PBX Expansion Count = 1 for trunk port 2. Solution. Dial 3201-1-2-1 Matrix VISIONPRO System Manual...
Page 117: Boss Ring
“Class of Service (CoS)” for details on how to allow Boss Ring to a user. Also see “Distinctive Rings” to check the Ring Type assigned to Boss Ring. Boss Ring is same as the Alarm Ring. Matrix VISIONPRO System Manual...
Page 118: Call Duration Control (Cdc)
How it works VISIONPRO uses Allowed Lists and Denied Lists to support this feature. When a call is made, the system compares each digit of the dialed number string with the number strings in Allowed and Denied list. •...
Page 119 The default CDC Table is configured as follows, CDC Table Meaning CDC OFF for all calls CDC ON for Outgoing STD and ISD calls CDC ON for Outgoing 95, 98, STD and ISD calls CDC ON for all Outgoing calls Matrix VISIONPRO System Manual...
Page 120 CDC Table is from 0 to 3. Code Meaning CDC for Outgoing Call is to be disabled CDC for Outgoing Call is to be enabled • To enable/disable CDC for Outgoing Calls in all CDC tables at once, dial, 4910-*-Code Matrix VISIONPRO System Manual...
Page 121 To assign an Allowed List to a CDC table, dial, 4915-1-CDC Table-Allowed List Where, CDC Table is from 0 to 3. Allowed List is from 0 to 7. • To assign the same Allowed List to all the CDC tables at once, dial, 4915-*-Allowed List Matrix VISIONPRO System Manual...
Page 122 Assign default CDC table 3 to station 21. Dial 4920-1-00-3 in SE mode. Since default CDC Timer is 160 seconds and 20 seconds are added as warning time, the calls will get disconnected after 180 seconds. Hence no programming is required. Matrix VISIONPRO System Manual...
Page 123: Call Forward
By default, in case of normal Call Forward (as described above), calls are forwarded to another station. However, VISIONPRO supports another feature where calls on your personal trunk line can be diverted to your residence telephone number/mobile number/any external number as per your requirement. This facility of diverting your incoming trunk calls is different from the normal Call Forward feature.
Page 124 Forward on No-Reply Timer Time after which the call gets forwarded. To configure the timer, • Enter SE mode. • Dial 3018-Timer Where, Default: 015 seconds. Valid Range: 000 to 255 seconds. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 125 Trunk is the software port number from 0 to 2 of the trunk whose calls are to be forwarded. Telephone Number is the external number (maximum 16 digits) where the calls are to be forwarded. If it has less than 16 digits, then complete the command by dialing ‘#*’. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 126 Call Forward - Trunk It will function according to the configuration made in the trunk on which Call Forward - Trunk is enabled. Refer “Call Forward - Trunk” in the section “How it works” for details. Matrix VISIONPRO System Manual...
Page 127: Call Hold
If the remote party (who has been put on hold) is a trunk and another trunk is to be accessed, then dial 80 or 85 or 861 or 862 or 863 or 864 after dialing Flash. For the list of default TACs applicable to your VISIONPRO variant, refer “Trunk Access Groups (TAGs)”. Matrix VISIONPRO System Manual...
Page 128: Call Park
To be able to use this feature, you must do the following configurations: • Enable Call Park in the “Class of Service (CoS)” for the stations which you want to allow this feature. • If required, change the value of the Call Park Timer to the desired duration. Matrix VISIONPRO System Manual...
Page 129 Dial Flash. • You get Feature Tone. • Dial 7. Call is parked. To retrieve the parked call, • Lift the handset. • You get Dial Tone. • Dial 17. You are connected to the station/external caller. Matrix VISIONPRO System Manual...
Page 130: Call Pickup
Station users can pick-up both internal and trunk calls ringing on other stations. VISIONPRO offers two types of Call Pickups, • Call Pickup Group - Stations are assigned Call Pickup Groups. Any station in a Pickup Group can answer calls ringing on other stations within the same group only.
Page 131 • Speak to the caller. To pick up any ringing station, • Lift the handset. • Dial 12 • Dial the number of the ringing station you want to pick up. • Speak to the caller. Matrix VISIONPRO System Manual...
Page 132: Call Progress Tones (Cpts)
Each CPT has a distinctive tone frequency and cadence assigned to it, for which some standards have been established by the International Telecommunication Union (ITU). On the basis of specific frequency and cadence, the CPTs generated by VISIONPRO are categorized as follows: Event...
Page 133 CPTG Region Region Cadence Cadence Cadence Cadence Freq. Freq. Freq. Freq. Code (sec) (sec) (sec) (sec) Region1 Continuous 350+440 Continuous 350+440 0.4on 0.2off 0.75on 0.75off 0.4on 2.0off Region2 Continuous Continuous 0.6on 0.2off 0.5on 0.5off 0.2on 2.0off Matrix VISIONPRO System Manual...
Page 134 350+440 Continuous 350+440 Continuous 400+450 0.4on 0.2off 0.375on 0.4on 2.0off 0.375off 350+440 Continuous 350+440 Continuous 440+480 2.0on 4.0off 480+620 0.5on 0.5off Italy2 Continuous Continuous 1.0on 2.0off 0.5on 0.5off Belgium Continuous 1.0on 1.0on 3.0off 0.5on 0.5off 0.25off Matrix VISIONPRO System Manual...
Page 135 0.1on 0.2on 0.15on 0.25off 4.0off 0.9off 0.1off 4.85off 0.2on 7.5off Indonesia 0.25on 0.1on 0.1on 0.15on 0.1on 0.25off 0.1off 0.9off 0.15off 2.9off 0.15on 10.0off Iran 0.25on 0.1on 0.1on 0.2on 0.1on 0.25off 0.1off 0.9off 0.2off 2.9off 0.2on 10.0off Matrix VISIONPRO System Manual...
Page 136 1.0on 0.1on 0.2on 0.2on 1.0off 0.2off 0.9off 0.2off 1.4off 0.2on 5.0off Russia 0.25on 0.1on 0.1on 0.333on 0.1on 0.25off 0.1off 0.9off 1.0off 2.9off Saudi 0.25on 0.1on 0.1on 0.15on 0.1on Arabia 0.25off 0.1off 0.9off 0.2off 2.9off 0.15on 10.0off Matrix VISIONPRO System Manual...
Page 137 0.5off 0.1on 1.0on 2.7off 5.0off The meaning of frequency notation is as follows: • f1*f2: f1 is modulated by f2. • f1+f2: The juxtaposition of two frequencies f1 and f2 without modulation. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 138 To configure the Programming Error Tone Timer, dial, 3007-Seconds Where, Range: 001 to 255 seconds. Default: 003 seconds. • To configure the Programming Confirmation Tone Timer, dial, 3008-Seconds Where, Range: 001 to 255 seconds. Default: 003 seconds. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 139: Call Toggle
Call Toggle to a user. How to use Call Toggle between two internal calls (two stations): • Speech with a station. • Dial Flash. Current station is put on hold. Matrix VISIONPRO System Manual...
Page 140 You get Trunk Dial Tone. • Dial another external number. • Speech with the called party. • Dial Flash-1. • Speech with the held party. • Continue dialing Flash-1 repeatedly to speak alternately to both the parties. Matrix VISIONPRO System Manual...
Page 141: Call Transfer
Calls can be transferred after notifying the other station/external number about the impending transfer or can be transferred directly without notification. The types of Call Transfer VISIONPRO offers are: • Call Transfer – Screened: The Operator informs the destination party about the impending transfer by putting the current call on hold and only after getting confirmation (from the destination party), the call is transferred.
Page 142 In this case, an external call can be transferred to another trunk line. • The operator need not remain in speech. Two external persons can speak through the VISIONPRO. • In case a colleague has not come to the office, his incoming calls can be transferred to his/her residence’s phone line or to his mobile.
Page 143 You are in a 3-way conversation with two trunks as described in Call Toggle. Refer “Call Toggle” for details. • Dial Flash. • Dial 6. • Replace the handset. • Trunks are connected while you are disconnected. Matrix VISIONPRO System Manual...
Page 144: Calling Line Identification And Presentation (Clip)
Calling Line Identification and Presentation (CLIP) VISIONPRO provides the facility of detecting the caller's number and presenting it on the display of the called station. This feature is called Calling Line Identification and Presentation (CLIP). The calling number can be presented on the display of stations that support CLI protocols.
Page 145 Meaning Calling Party’s Number is displayed (whether internal caller or external caller). Held Party’s number is displayed (whether internal caller or external caller). Both calling party and held party’s number is displayed. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 146: Cancel All Station Features
Hot Outward Dialing • Walk-In Class of Service • VISIONPRO supports separate cancellation code for each feature. But it is desirable to have a master command to cancel all the features by a single command. • All stations can avail this facility.
Page 147: Class Of Service (Cos)
Class of Service (CoS). How it works VISIONPRO supports a flexible CoS programming for different station users. Users can be assigned different CoS depending on their and the organization’s requirements. All the features supported by the system are presented in the form of a list.
Page 148 Third group has common features like Call Pickup, Call Transfer, Internal Dialing etc. The eighth group has all the features enabled. The default CoS group chart is displayed in the table below: Group Matrix VISIONPRO System Manual...
Page 149 Code Meaning Feature Disabled Feature Enabled • To enable/disable a feature in all the CoS groups, dial, 4602-*-Feature Index-Code • To restore default configuration in a CoS group, dial, 4601-1-CoS Group-# Matrix VISIONPRO System Manual...
Page 150 Where, Station is the software port from 00 to 07. CoS Group is from 0 to 7. • To assign a CoS group to all stations during Night time, dial, 4611-*-CoS Group • Exit SE mode. Matrix VISIONPRO System Manual...
Page 151: Cli Based Routing
CLI based routing can be enabled or disabled during Day/Night time separately. VISIONPRO offers the facility to forward a call to an external number based on the CLI numbers. Using this feature it is possible to forward a call from a known destination to another pre-configured destination number.
Page 152 Terminate the command with ‘#*’ if the number has less than 16 digits. On using above command a table shown below will be created in the system’s memory automatically. Index Caller’s Telephone Number Destination Type Destination Call Forward - Trunk Destination 022-8585858 2656565 011-7575757 2782085 020-5889988 2662266 033-5656565 Matrix VISIONPRO System Manual...
Page 153 It specifies the time for which a station rings if the call is routed to it based on the CLI based routing. To configure, • Enter SE mode. • Dial 3019-Seconds. Where, Default: 015 seconds. Valid Range: 000 to 255 seconds. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 154: Conference
Conference VISIONPRO offers the facility of 3-Party Conference calls. If a user is already talking to someone and wants to include a third person in the current conversation, he/she can create a 3-Party conference. Following three combinations are allowed in 3-party conference: •...
Page 155 • Dial Flash. • One of the trunks goes on hold. You come in speech with the other trunk. • Dial Flash-6. • The two trunks are connected. Refer “Call Toggle” “Call Transfer” for more details. Matrix VISIONPRO System Manual...
Page 156: Continued Dialing (Flashing On Trunk)
Digit Wait Timer. If the code on the trunk line is dialed after that duration of dialing ‘#’, the system considers it to be invalid code and does not pass it on the trunk line. To configure the timer, refer “Trunk Parameters”. Matrix VISIONPRO System Manual...
Page 157: Department Call
Department Call enables you to group together stations of a particular department so that callers can reach anyone within the department. VISIONPRO offers the flexibility to the group of station users belonging to a particular department to be configured within a single group. This group is called a department group. The call made to this group using a code is called Department Call.
Page 158 You get Ring Back Tone as the call lands on the programmed station within the department group. • Talk when the call is answered. • Replace handset. Example: To access any of the free stations in a group 0, dial 3980. Matrix VISIONPRO System Manual...
Page 159: Dial By Name
Since DID is enabled for the trunk, the system answers the call by going OFF-Hook. • VISIONPRO greets the caller as per Day time or Night time since Voice Guidance is enabled for the trunk. • System plays the initial guidance message, “Dial a station number. Dial # if you wish to dial by name. Or dial 9 for operator”.
Page 160 The caller should have a telephone instrument with alphabets printed on the keys. • VISIONPRO checks the dialed station name for its validity. If the dialed number is not valid, it plays wrong dial message and asks the caller to dial again.
Page 161 How to use • Call a Voice Guidance enabled trunk of VISIONPRO. • Listen to the initial guidance message. • Dial #. • Dial first three letters of the name of the person you wish to talk. • VISIONPRO transfers the call to the dialed station.
Page 162: Direct Inward Dialing (Did)
• Useful even during non-working hours and holidays. How it works • The caller calls a DID enabled trunk of VISIONPRO. • Since DID is enabled for the trunk, the system answers the call by going OFF-Hook • The system checks if voice message greeting is configured for the trunk for the current time and greets the caller as per Day time or Night time and plays the initial guidance message.
Page 163 (for DID) or if the trunk, which the caller is trying to grab is busy (for DOSA). • DOSA/DID Error Tone Timer: It signifies the time for which the system gives error tone to the caller if the caller dials invalid codes/digits. Matrix VISIONPRO System Manual...
Page 164 To activate/deactivate Voice Guidance for DID on all trunks during Night time, dial, 3504-*-Code By default, Voice Guidance for DID is ON on all trunks during Day time and Night time. • To set the various timers related to DID, dial commands as displayed in the following table. Matrix VISIONPRO System Manual...
Page 165 To record DID voice message, refer “Voice Message Applications” for more details. • Exit SE mode. Example: Activate DID for the trunk2 during Day time and Night time. Solution. Dial the following commands in SE mode, • 3501-1-2-1 • 3502-1-2-1 Matrix VISIONPRO System Manual...
Page 166: Direct Outward System Access (Dosa)
ON-Hook command in DOSA mode). Caller gets DOSA Dial Tone. The caller may retry by grabbing a trunk and dialing out the same or different number again. Else to log out of the DOSA session, the caller must dial ‘#0’. Matrix VISIONPRO System Manual...
Page 167 ‘#0’. Hence it is advisable to configure this timer for optimum period. • DOSA Warn Timer: It signifies the time after which the system disconnects the call. Matrix VISIONPRO System Manual...
Page 168 Consider the following requirements: Station : 23 (software port 02), Trunk : 0, CoS group : 7 (DOSA enabled), CoS group : 4 (DOSA disabled). You have to disable DOSA during Day time and enable DOSA during Night time. Matrix VISIONPRO System Manual...
Page 169 Dial any digit to continue the talk. • Dial ‘#0’ to disconnect the call. • You are still logged in the system. You can make another call by grabbing P&T line. • Dial ‘#0’ to end the DOSA session. Matrix VISIONPRO System Manual...
Page 170: Distinctive Rings
Distinctive Rings are ringing patterns used for distinguishing between different types of call events. For instance, a triple ring indicates Boss Ring while a double ring indicates trunk calls. VISIONPRO offers four different Ring Types for the following six incoming call events. Internal Call.
Page 171: Dynamic Lock
When a user locks his/her station, the toll control of the station changes to limited dialing or no dialing. If you lock your station and thereafter dial out a number, VISIONPRO will compare the dialed number string with the number strings in allowed and denied lists for the locked status. This is called Dynamic Toll Control. You must assign the required allowed and/or denied number list to the station.
Page 172 In case you forget your password, do not panic. Contact the System Administrator (SA) or the System Engineer (SE) so that they can set your password to its default value. Refer “System Security (SE and SA Passwords)” for more details. Matrix VISIONPRO System Manual...
Page 173: Flexible Numbers
Flexible Numbers VISIONPRO offers flexibility to assign a number of your choice to a station. This number is called the Flexible Number of the station. For example, to call the first station having software port number 00, one has to dial 21. It is possible to change this code to any other number of your choice.
Page 174 Software port 00 to 03 should be assigned flexible numbers as 31 to 34 and software port from 04 to 07 should be assigned flexible numbers as 21 to 24. Solution. Dial the following commands in SE mode, 4201-1-00-31#* 4201-1-01-32#* 4201-1-02-33#* 4201-1-03-34#* 4201-1-04-21#* 4201-1-05-22#* 4201-1-06-23#* 4201-1-07-24#* Matrix VISIONPRO System Manual...
Page 175: Follow Me
Dial your User Password. • You get Confirmation Tone. • Replace handset. To cancel Follow me (from your own station), • Lift the handset of your station. • Dial 130 • You get Confirmation Tone. • Replace handset. Matrix VISIONPRO System Manual...
Page 176 My station number is 23 and User Password is 1212. At present I am at station 21. I want that all my calls on station 23, should come to station 21. Solution. Dial 132-23-1212 from station 21. Matrix VISIONPRO System Manual...
Page 177: Hotline
Hotline for B’s number and also configures the Hotline Timer as 5 seconds. Now, • C goes OFF-Hook. • VISIONPRO gives regular Dial tone and waits for 5 seconds. • If no digit is dialed by this time, B’s number will be dialed out automatically. How to configure To be able to use Hotline, station users must have this feature enabled in their “Class of Service...
Page 178 To set the Hotline Timer, • Lift the handset. • Dial 154 - Seconds. • You get Confirmation Tone. • Replace the handset. The default value of Hotline Timer is 3 seconds and valid range is 2-9 seconds. Matrix VISIONPRO System Manual...
Page 179 To Cancel Hotline, • Lift the handset. • Dial 150 • You get Confirmation Tone. • Replace the handset. Please note that the cancelation code must be dialed while the PBX Dial Tone is played. Matrix VISIONPRO System Manual...
Page 180: Interrupt Request (Ir)
Call Toggle: Once A and C are connected to each other, A can toggle between B and C using Call Toggle feature. Refer “Call Toggle” for details. • Privacy from Interrupt Request: If the feature Privacy from Interrupt Request is enabled for a station, it cannot be interrupted. Matrix VISIONPRO System Manual...
Page 181 Dial 5 on Busy Tone. • You get Ring Back Tone (RBT). The called station user gets beeps. • The called station user can dial Flash to answer your call. • Talk if call is answered. Matrix VISIONPRO System Manual...
Page 182: Last Number Redial
Default: 002 seconds. Valid Range: 000 to 255 seconds. • Exit SE mode. How to use • Lift Handset • Dial 7 and wait. • The system dials out the external number last dialed out from your station. Matrix VISIONPRO System Manual...
Page 183: Least Cost Routing (Lcr)
When a trunk call is made from a station of VISIONPRO, LCR recognizes where the call is going to be routed. It selects the lowest cost trunk from all the trunks allotted to that station to make outgoing calls, depending upon how the LCR is configured.
Page 184 The system checks in this manner until any free trunk can be allotted to the station or otherwise plays the Busy Tone. Matrix VISIONPRO System Manual...
Page 185 Select next cheap tone to the station trunk in the group System dials out the number Select next cheaper trunk in this group System waits for next action from the user Is the cheapest trunk free? Matrix VISIONPRO System Manual...
Page 186 Decide the type of LCR to be configured for a Trunk Access Group (which may be - No LCR, Time zone based LCR, Number based LCR or Mixed LCR) using command 3401. Assign the Service Provider (SP) code to each trunk using command 3402. Matrix VISIONPRO System Manual...
Page 187 3412-1-Time Zone Index-Start Time-End Time Where, Time Zone Index is from 0 to 3. Start time is the time in HH:MM format when the time zone starts. End Time is the time in HH:MM format when the time zone ends. Matrix VISIONPRO System Manual...
Page 188 In the above table for Number Index (number string in Number Index 0 can be a complete telephone number or a truncated number or an area code), configure the service providers in hierarchical order of increasing cost. For example, if we have four service providers - BSNL (SP#0), TATA (SP#1), Reliance (SP#2) and Hughes (SP#3) and Matrix VISIONPRO System Manual...
Page 189 When a call is placed to such a number which is not configured in the Number based LCR table (that is, no matching Number String is found for the dialed number string), the system routes the call according to the first Number Index entry configured (that is, Number Index 0). Matrix VISIONPRO System Manual...
Page 190 Number string is of maximum 16 digits and if it has less than 16 digits, then it must be completed with ‘#*’. By default, Number String is ‘Blank’. The number string table look like: Number Index Number String (16 digits allowed) (16 digits allowed) (16 digits allowed) Matrix VISIONPRO System Manual...
Page 191 BSNL = SP0 Reliance = SP1 Hughes = SP2 Use following command to assign SP number to trunks: 3402-1-0-0 3402-1-1-1 3402-1-2-2 Use following command to configure Time Zone LCR type for the Trunk Access Group: 3401-1-0-1 Matrix VISIONPRO System Manual...
Page 192 20:00 to 23:00 23:00 to 08:00 Example 2: • Three trunks, one trunk of BSNL, one of Hughes and one of Reliance are connected to VISIONPRO. • BSNL is cheapest for Baroda-Mumbai call followed by Reliance and Hughes. • Reliance offers cheapest service if a local is made to 2665555 from 2630555 followed by Hughes and BSNL.
Page 193 3423-1-2-2-0-1-2 With above programming the Number based LCR table will look as below: Service Providers in hierarchical order of Number Index increasing cost 2665555 Blank Matrix VISIONPRO System Manual...
Page 194: Live Call Supervision
Dial 199 - Station Number to be supervised. • You get the Confirmation Tone. • Replace the handset. • Your station rings. The number is displayed on the LCD of your CLI phone. • Lift the handset. • You get Dial Tone. Matrix VISIONPRO System Manual...
Page 195: Privacy
Some times this is very annoying and undesirable. VISIONPRO provides privacy against all these types of intrusions. This is known as Privacy. There are four types of intrusions from which a user may wish to have privacy: •...
Page 196 To provide Privacy to a station, you must enable the relevant Privacy options in the “Class of Service (CoS)” of the station user. Example: Program station 21 such that no other station can Raid it. Solution. Assign it a Class of Service group with the feature Privacy from Raid enabled. Matrix VISIONPRO System Manual...
Page 197: Raid
How to configure To be able to use Raid, station users must have this feature enabled in their “Class of Service (CoS)”. How to use When the dialed station is busy, • Dial 4 on Busy Tone. Matrix VISIONPRO System Manual...
Page 198: Real Time Clock (Rtc)
Time Table VISIONPRO is equipped with built-in Real Time Clock (RTC) circuit. This circuit is to be set once with the current Date, Day and Time values. Once set, it then updates itself regularly to keep track of the parameters. However, the RTC circuit can drift over a long period of time.
Page 199: Selective Trunk Access
. The station user can access a particular trunk by dialing a Trunk Access Code. VISIONPRO provides the facility to assign a Trunk Access Code to grab a single trunk or any free trunk from a group of trunks (also known as the Trunk Access Groups).
Page 200: Time Tables
Time Tables Certain features of the VISIONPRO like Operator, Class of Service, Toll Control, Trunk Access Groups, among others, require stations and trunks to behave differently according to the time of the day. A Day can be divided into two time zones - Day time (Working Hours) and Night time (Non-Working Hours). Each Day of the week can be programmed for different Day time and Night time.
Page 201 Program a time table with normal office hours from 08:30 to 17:00 hours from Monday to Saturday. Sunday is a Holiday. Set the time table in Auto mode. Solution. Dial the following commands in SE mode, 1053-1-0000-0000 1053-2-0830-1700 1053-3-0830-1700 1053-4-0830-1700 1053-5-0830-1700 1053-6-0830-1700 1053-7-0830-1700 1051-1 Matrix VISIONPRO System Manual...
Page 202: Toll Control
How it works • When a call is made from a station, the VISIONPRO compares each digit of the dialed number string with the number strings configured in allowed and denied lists. • If the dialed number string matches with any of the number strings available in the allowed list, VISIONPRO dials the number on the trunk;...
Page 203 If default denied lists satisfy the requirement, then assign denied lists to the stations for Day and Night time respectively as follows. • To assign denied list to a station during Day time, dial, 4511-1-Station-Denied List Where, Station is the software port number of the user from 00 to 07. Matrix VISIONPRO System Manual...
Page 204 Let us understand this with the help of an example: The requirement of the organization is that Station 21 must be able to make calls to Mumbai (022) but should not be able to make any other long distance calls. Matrix VISIONPRO System Manual...
Page 205 This is called Dynamic Toll Control. • Allowed list 0 and Denied list 0 are assigned in locked condition by default. • Default Allowed list for Day and Night is ‘2’ whereas default Denied list for Day and Night is ‘4’. Matrix VISIONPRO System Manual...
Page 206: Voice Message Applications
Voice Message Applications VISIONPRO allows you to record different voice messages which can be played to callers/users for specific situations. For example, if Auto Attendant are enabled on a trunk line, you can configure the system to play Voice Messages to greet and guide callers. When a feature like Auto Redial is set you can configure the system to play a message to the called party in case he/she answers the call before the caller.
Page 207 Now if the destination answers the call before the station user, internal on hold music is played. Instead of playing the on hold music a pre-recorded message can be played. Message for Auto Redial could be: “Please hold. You will be attended to, shortly”. Matrix VISIONPRO System Manual...
Page 208 You can change the number of voice module parts and accordingly the duration of each part except the Music on Hold (MoH) application. Maximum duration for MoH application is limited to 16 seconds only. • To record the VM partition (except MoH), dial, 1405-Part Number Matrix VISIONPRO System Manual...
Page 209 Number 00) for another application. For example, one can use the same music of MoH to be played during Alarm calls also. • You can also de-assign an application from a VM partition. To do that, dial, 1407-Voice Message Application-# • To set default values for all the VM parameters, dial, 1401-# Matrix VISIONPRO System Manual...
Page 210 • Repeat the above procedure if you are not satisfied with the message. On executing the command, 1403-Index, with a different value other than your current Index, all previous recordings in the system will be deleted. Matrix VISIONPRO System Manual...
Page 211: Walk-In Class Of Service
Every station user of VISIONPRO is assigned a Toll Control defining its calling permission. With Walk-In Class of Service, station users of VISIONPRO can make calls from any other station of the system as per the Toll Control of their own station.
Page 212 Dial 111 • Dial your station number. • Dial your User Password. • You get the Confirmation Tone. • You can make your call now, during the Confirmation Tone or after you get the Dial Tone. Matrix VISIONPRO System Manual...
Page 213: Configuring System Parameters
However, the timings of the voice messages recorded in the system will not be set to default. Setting default values to all Timers • Enter SE mode. • Dial, 1107-*-# • Exit SE mode. Matrix VISIONPRO System Manual...
Page 214 If programmed CLIP Type for the station is DTMF, display format is “<Version No><Revision No>”. For example, “0101”. • If programmed CLIP Type for the station is either FSK-V.23 or FSK-BellCore, display format is “V<Version No>R<Revision No>”. For example, “V01R01”. • Exit SE mode. Matrix VISIONPRO System Manual...
Page 215: Maintenance And Troubleshooting
Troubleshooting Power Down Mode VISIONPRO provides a special facility where-in, during power failure a trunk line is connected directly to a station. This is known as Power Down Mode. When mains power supply resumes, the PBX also starts functioning normally.
Page 216: System Security (Se And Sa Passwords)
System Security (SE and SA Passwords) VISIONPRO’s programming mode is secured at three levels, • System Engineer level. This level is protected by the SE Password. • System Administrator level. This level is protected by the SA Password. • User level. This level is protected by the User Password.
Page 217 SA Passwords to their respective default values (SE Password to 1234 and SA Password to 1111). User Password (User Security) The user can secure his/her station from unauthorized access to several features by way of using the User Password. For operational details on this topic, refer “User Password”. Matrix VISIONPRO System Manual...
Page 218: User Password
In case the station user forgets the password, it can be cleared and restored to the default value 1111 by the System Engineer (SE) or the System Administrator (SA). The User Password is required to access and use the following features of VISIONPRO. •...
Page 219: Appendix
1800 max On-Hook Voltage (Tip/Ring) -48V nominal DTMF Detection ITU-T Q.24 Return Loss >18dB Longitudinal Balance >50dB Transmission Level Adjust Tx Gain: -12dB to +6dB, Rx Gain: -12dB to +6dB Ringing Trapezoidal 60VRMS/25Hz and Sinusoidal 52VRMS/25Hz Matrix VISIONPRO System Manual...
Page 220 Delay and Polarity Reversal Protection Over Voltage and Over Current Secondary Protection Physical Connector 2.54mm Push Type Connector Power Supply External Adapter 12V@2A for VISIONPRO 206, 308, 412 Input Mechanical 231.00 x 162.5 x 55.00 mm Dimension (W x D x H) Weight 0.65kg (Unit Weight) including CPU Card and Enclosure...
Page 221: Feature Commands
Cancel Auto Call Back Auto Redial Auto Redial Cancel Auto Redial Barge-In Barge-In Station-3 Call Forward Call Forward-All Calls 131-Station Cancel Forward Call Forward-If Busy 134-Station Cancel C.F.-If Busy Call Forward - If No Reply 133-Station Matrix VISIONPRO System Manual...
Page 222 Call Transfer - Screened/While Ringing Flash-Station Call Transfer - On Busy Flash-Station-5 Call Transfer - Trunk-to-Trunk Flash-6 Cancel Station Features Cancel Station Features Conference Conference 3-Party Flash-0 Continued Dialing Continued Dialing Flash-#-Desired Code Department Call Department Call 3980/3981/3982/3983 Matrix VISIONPRO System Manual...
Page 223 Cancel Hot Line and HOD Interrupt request Interrupt Request Station-5 Last Number Redial Last Number Redial Live Call Supervision Live Call Supervision 199-Station Memory Dialing Use Memory Dialing 8-Directory Index Programming Personal Memory 18-Location Code-Trunk Access Program Personal Memory Code-Number-# Matrix VISIONPRO System Manual...
Page 224 Station-4 Trunk Access Code Trunk Access Code 0 or 5 or 61 or 62 or 63 or 64 a. For the list of default TACs applicable to your VISIONPRO variant, refer “Trunk Ac- cess Groups (TAGs)”. Walk-In Class Of Service...
Page 225: Programming Commands
Behind the PBX Applications Program PBX Expansion count (PEC) for a trunk 3201-1-Trunk-PEC Count Program same PBX Expansion count for all trunks 3201-*-PEC Count Call Duration Control Assign a CDC table to a station user 4920-1-Station-CDC Table Matrix VISIONPRO System Manual...
Page 226 Program same CLIP type for all stations 4101-*-CLIP Type Configure the CLI Type for a trunk 3105-1-Trunk-CLI Type Configure the same CLI Type for all trunks 3105-*-CLI Type Program the Caller ID Presentation while Transfer (or, 1607-Code CLI transfer) mode Matrix VISIONPRO System Manual...
Page 227 Activate DID on all trunks during Day time 3501-*-Code Activate DID on a trunk during Night time 3502-1-Trunk-Code Activate DID on all trunks during Night time 3502-*-Code Activate Voice Guidance for DID on a trunk during Day 3503-1-Trunk-Code time Matrix VISIONPRO System Manual...
Page 228 Program the SP sequence for the each Time zone 3413-1-Time Zone Index-SP0-SP1-SP2-SP3 Default Time Zone wise LCR table 3411-*-# Program number Index 3422-1-Number Index-Number String-#* Program the Service Provider sequence for each 3423-1-Number index-SP0-SP1-SP2-SP3 number Index Matrix VISIONPRO System Manual...
Page 229 Set current Time 1003-Hours-Minutes Station Group Program station group 4702-1-Station Group-Destination Index-Station Program same station for all station groups 4702-*-Destination Index-Station Program the time for which each station in the group 4703-1-Station Group-Destination Index-Timer should ring Matrix VISIONPRO System Manual...
Page 230 Configure the On-hook Detection Current or lower for a 4119-1-Station-Code station Configure the same On-hook Detection Current or lower 4119-*-Code for all stations Configure the Ring Type/Ringing Signal for a station 4120-1-Station-Code Configure the same Ring Type/Ringing Signal for all 4120-*-Code stations Matrix VISIONPRO System Manual...
Page 231 Put same trunk(s) in all Trunk Access Groups 4402-*-Trunk0…..Trunk2/# Program rotation code for a group 4403-1-Trunk Access Group-Rotation Code Program same rotation code for all the groups 4403-*-Rotation Code Default a Trunk Access Group 4401-1-Trunk Access Group-# Default all Trunk Access Groups 4401-*-# Matrix VISIONPRO System Manual...
Page 232 Configure the same CO Line Type for all trunks 3113-*-Code Configure the Answer Supervision type for a trunk 3114-1-Trunk-Code Configure the same Answer Supervision type for all 3114-*-Code trunks Configure the Disconnect Supervision type for a trunk 3115-1-Trunk-Code Matrix VISIONPRO System Manual...
Page 233 Configure the TIP-RING Voltage for a trunk 3130-1-Trunk-Code Configure the same TIP-RING Voltage for all trunks 3130-*-Code Configure the Ringer Impedance for a trunk 3131-1-Trunk-Code Configure the same Ringer Impedance for all trunks 3131-*-Code Configure the Ringer Threshold for a trunk 3132-1-Trunk-Code Matrix VISIONPRO System Manual...
Page 234 1411 Playback the recorded MoH 1412 Assign an application to a VM partition 1407-Voice Message Application-Part Number De-assign an application from a VM partition 1407-Voice Message Application-# Set default values for all the VM parameters 1401-# Matrix VISIONPRO System Manual...
Page 235: How To Make The Telecom Earth
Telecom Earth (Ground). Providing a separate Telecom Earth to the telecom equipment eliminates the possibility of any back-voltage on the earth. CO Line CO Line System Lightning Protective Earth Protectors Terminal Telecom Earth Matrix VISIONPRO System Manual...
Page 236 The Bus bar is a copper strip, 4 inches long with 6 screws and nuts mounted on it. It has to be fixed on the wall in the exchange room. • The earth wire of the Primary Protection Modules (PPM)/system should be connected to this Bus bar. • Water the earth at regular intervals. Matrix VISIONPRO System Manual...
Page 237 Make sure you comply with all applicable laws, regulations and guidelines. • Proper earthing is very important to protect the PBX from external noise and to reduce the risk of electrocution in the event of a lightning strike. Matrix VISIONPRO System Manual...
Page 238: Troubleshooting
All servicing must be carried out ONLY by qualified service personnel. There are no user serviceable parts inside the system. Always switch off "MAINS" marked switches of the system before opening it and remove power cable from Mains plug, to avoid risk of electric shock. VISIONPRO is not turning ON. • Please check the Mains Power. •...
Page 239: Acronyms
: Standard Wire Gauge. TONE Dialing : A type of signaling in which codes (digits) are dialed in DTMF mode. Tones : Different frequencies used for signaling. Trunk : An external trunk line coming from the service provider. Matrix VISIONPRO System Manual...
Page 240: Warranty Statement
Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.
Page 241: Disposal Of Products/Components After End-Of-Life
If there is any legal obligation for disposal, you may check with local authorities to locate approved plastic recyclers in your area. After end-of-life of the Matrix products, if you are unable to dispose-off the products or unable to locate e-waste recyclers, you may return the products to Matrix Return Material Authorization (RMA) department.
Page 242 Considering the benefits of electronics recycling, it is very important that people in various parts around the world embrace this concept. Creates Jobs E-waste recycling creates new jobs for professional recyclers and creates a second market for the recycled materials. Matrix VISIONPRO System Manual...
Page 243 Do not dispose your product in garbage bins along with municipal waste that ultimately reaches landfills. E-Waste Management Plan M/s. MATRIX COMSEC PVT LTD has partnered with E-Waste Recyclers India (EWRI) to comply with the new India E-Waste management and handling rules in providing drop-of centers and environmentally sound management of end of life electronics.
Page 244 Colony, Patna (Bihar) - 800001 Shop No.8, New Gajuwaka, Opp. High Andhra Professional Vishakapatnam School Road, Vishakapatnam, Andhra 1800-102-5679 Pradesh Logistics Pradesh - 530026 Shop no:-19, Pharbhat Road, Opp:- Professional Chandigarh Pharbhat Road Tennis Academy, Zirakpur, Chandigarh, 1800-102-5679 Logistics Punjab Matrix VISIONPRO System Manual...
Page 245 Dunlop, Kolkata -700108 Professional Acharya Vihar - jaydev Vihar Rd, Odisha Bhubaneswar 1800-102-5679 Logistics Bhubaneswar, Odisha Shop No-4 Asansol Station Bus Stand Professional West Bengal Asansol Road, Munshi Bazar, Asansol, West 1800-102-5679 Logistics Bengal - 713301 Matrix VISIONPRO System Manual...
Page 246 Regulatory Information TEC Certificate: Matrix VISIONPRO System Manual...
Page 247 Matrix VISIONPRO System Manual...
Page 248 Matrix VISIONPRO System Manual...
Page 249 Matrix VISIONPRO System Manual...
Page 250 Index Call Forward - Station 117 Call Hold 121 Abbreviated Dialing 81 Call Park 122 AC Impedance Test 84 Call Park Timer 123 Conducting the AC Impedance Test 84 Call Pickup 124 Acronyms 233 Call Pickup Group 124 Alarm Ring Timer 91 Call Pickup Selective 124 Alarms 90 Call Progress Tones (CPTs) 126...
Page 251 Configuring the System 24 Configuring Trunks 51 Know your PBX 5 Configuring using the Phone Wizard 28 Know Your System Connecting CO Trunks 20 Overview 5 Connecting Single Line Telephones 21 Continued Dialing 150 Last Number Redial 176 Least Cost Routing (LCR) 177 Daily Alarm 90 LED 8 Department Call 151...
Page 252 System Administrator Password 210 System Engineer Password 210 Technical Specifications 213 Time Alarm 90 Time Tables 194 Toll Control 196 Troubleshooting 232 Trunk Access Groups (TAGs) 73 Trunk Landing Groups (TLGs) 77 Trunk Parameters 51 User 2 User Password 212 To assign default User Password to a station VMS Debug 236 Voice Message Applications 200...
Page 253 MATRIX COMSEC Head Office 394-GIDC, Makarpura, Vadodara - 390010, India. Ph: (+91)1800-258-7747 E-mail: Customer.Care@MatrixComSec.com www.MatrixTeleSol.com...

Matrix Visionpro System Manual

Introduction

Know Your VISIONPRO

Installing VISIONPRO

Configuring VISIONPRO

Configuring Stations

Configuring Trunks

Configuring Operator

Features and Facilities

Configuring System Parameters

Maintenance and Troubleshooting

Appendix

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Matrix Visionpro

Summary of Contents for Matrix Visionpro

Table of Contents