Matrix ETERNITY NE Quick Start Manual
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Matrix ETERNITY NE Quick Start Manual

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Summary of Contents for Matrix ETERNITY NE

  • Page 3 ETERNITY NE The Next Generation IP PBX for Small Businesses Quick Start...
  • Page 4 Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Comsec's operating and maintenance instructions.

  • Page 5: Table Of Contents

    Contents Introduction..............................1 Welcome ................................1 Know your ETERNITY NENX ......................... 2 Overview ................................2 Installing ETERNITY NENX ..........................5 Before you Start ..............................5 Accessing Jeeves............................26 Configuring SARVAM UCS........................... 30 Appendix ............................... 43 Pre-activated Licenses ............................43 Table of Contents...

  • Page 6: Introduction

    If you have any concerns regarding the installation procedure, consult the Matrix Customer Care. You can refer to ETERNITY NE System Manual to know more about the product. To view or download the System Manual, scan the QR Code printed on the Product Label/Packaging Label.

  • Page 7: Know Your Eternity Nenx

    Know your ETERNITY NENX CHAPTER 2 Overview Matrix ETERNITY NE provides the NENX Platform to run the SARVAM UCS SOHO Application. There are three variants of ETERNITY NE built on the NENX platform: • ETERNITY NENXIP50 • ETERNITY NENX312 •...
  • Page 8 Mobile (GSM/UMTS/LTE) interface is optional in all the variants. b.By default, a VoIP module is factory fitted in ETERNITY NENXIP50. However, you need to purchase the same for ETER- NITY NENX312 and ETERNITY NENX416, if required. Matrix ETERNITY NE Quick Start...
  • Page 9 This is the Power LED which turns on Continuous ON (Green) when power is supplied. This is the Status LED which blinks to 1 Sec ON-1 Sec OFF (Green), indicate the status of the System. on completion of boot-up. Matrix ETERNITY NE Quick Start...

  • Page 10: Installing Eternity Nenx

    SIP Account information to be configured in the system to test SIP calls. • Any standard Open IP Phone or the Matrix Extended IP Phone to register as SIP Extension of ETERNITY NENX, if required. • The Pen Drive is factory fitted in the system. The Pen Drive contains all the required firmwares. Keep the VMS License Voucher ready (you need to purchase this from Matrix/Dealer), if you wish to use the Voice Mail System (VMS).
  • Page 11 ETERNITY NENX contains a 3VDC/18mAh (Li-Al) alloy-Manganese Dioxide Coin Battery (ML 1220 - Rechargeable) of diameter 12.5mm and height 2.0mm. Battery should be replaced only by authorized dealers of Matrix. There is a risk of explosion if the Battery is replaced in an incorrect manner. Please dispose-off used Batteries.
  • Page 12 When the module is seated firmly on the studs on the mainboard, secure the module with the screws. • Remove the rubber cap and fix the antenna holder of the Antenna wire onto the Antenna connector of the enclosure. Antenna Antenna Holder Wire Matrix ETERNITY NE Quick Start...
  • Page 13 Make sure power supply is turned off before you begin installation. • Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside. • Locate the studs and connector of the VoIP module on the mainboard. Matrix ETERNITY NE Quick Start...
  • Page 14 Locate the USB Port on the mainboard. Insert/remove the Pen Drive into the upper USB Port on the mainboard. USB Port on mainboard Pen Drive inserted in USB Port • Replace the top cover and secure the cover with the screws. Matrix ETERNITY NE Quick Start...
  • Page 15 At every power on of the system, it takes about 3 minutes for the Mobile Ports to get registered with the network. Once registration with the mobile network is completed, the Mobile Port can be used. Matrix ETERNITY NE Quick Start...
  • Page 16 IP network, which may be Public Internet or a LAN. If connecting to the Public IP Network, • Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NENX and the other end into the Broadband Router/Modem. Matrix ETERNITY NE Quick Start...
  • Page 17 SIM is present in the Mobile port. • Internet Services are activated on the SIM. Wireless WAN in ETERNITY NENX is used only for making SIP Calls and not for configuring the system. Mobile WAN LAN Switch/Hub Computer Matrix ETERNITY NE Quick Start...
  • Page 18 • Matrix VARTA AMP100, the Mobile UC Client for iPhones • Matrix VARTA ADR100, the Mobile UC Client for Android Smartphones • Third Party IP (Open) Phones The SIP Extensions may be registered either over Ethernet WAN or over Wireless WAN, according to your preference and your IP network installation scenario.
  • Page 19 Extension, you must configure the Registrar Server Address of ETERNITY NENX, the Registrar Server Port, the SIP ID, Authentication ID and Password in the SIP Device. SIP Extension GSM/UMTS/ IP IP Ethernet Modem/ Router LAN Switch/Hub SLT Extensions SIP Extensions Matrix ETERNITY NE Quick Start...
  • Page 20 Connect any Extended IP Phone, or any standard Open IP Phone to the LAN Switch. • Register any SIP device (Extended IP Phone/Softphone client or Open IP Phone) on the public network as SIP Extension. LAN Switch/Hub Ethernet SLT Extensions SIP Extensions Matrix ETERNITY NE Quick Start...
  • Page 21 SPARSH VP248P - the premium model, with a 6-line x 24-character LCD display. SPARSH VP248S SPARSH VP248P • For instructions on installing and connecting the phone, refer the SPARSH VP248 Quick Installation Guide (QIG). • For detailed configuration instructions, refer the ETERNITY NE System Manual. Matrix ETERNITY NE Quick Start...
  • Page 22 For information regarding the features that can be accessed from the phone, refer the EON48_310_SPARSH VP248_310_User Guide. To download the respective documents, click https://www.matrixtelesol.com/product-manuals.html You can also view or download the respective document by scanning the QR Code printed on the Product Label/Packaging Label. Matrix ETERNITY NE Quick Start...
  • Page 23 For instructions on installing and connecting the phone, refer the SPARSH VP310 Quick Installation Guide (QIG). • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For information regarding the features that can be accessed from the phone, refer the EON48_310_SPARSH VP248_310_User Guide.
  • Page 24 For instructions on installing and connecting the phone, refer the SPARSH VP330 Quick Installation Guide (QIG). • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For information regarding the features that can be accessed from the phone, refer the SPARSH VP330 User Guide.
  • Page 25 For instructions on installing and connecting the phone, refer the SPARSH VP510 Quick Installation Guide (QIG). • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For information regarding the features that can be accessed from the phone, refer the EON510_SPARSH VP510 User Guide.
  • Page 26 For instructions on installing and connecting the phone, refer the SPARSH VP710 Quick Start Guide. • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For information regarding the features that can be accessed from the phone, refer the Extended SPARSH VP710 User Guide.
  • Page 27 For instructions on installing and connecting the phone, refer the SPARSH VP210 Quick Installation Guide (QIG). • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For information regarding the features that can be accessed from the phone, refer the SPARSH VP210 User Guide.
  • Page 28 VARTA WIN200 • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For instructions on installing the Windows Client and operating the features, refer the VARTA WIN200 User Guide. To download the respective documents, click https://www.matrixtelesol.com/product-manuals.html VARTA ADR100 UC Client...
  • Page 29 • For detailed configuration instructions, refer the ETERNITY NE System Manual. • For instructions on installing the Softphone Client and operating the features, refer the VARTA ADR100 User Guide. To download the respective documents, click https://www.matrixtelesol.com/product-manuals.html VARTA AMP100 UC Client •...
  • Page 30 * If you get Recovery Mode LED Sta tus , conta ct Ma tri x Techni ca l Support Tea m. • Mobile Ports take about 3 minutes to get registered with the network. You may now access the web-based programming tool, Jeeves, and configure ETERNITY NENX. Matrix ETERNITY NE Quick Start...

  • Page 31: Accessing Jeeves

    Open the Internet Explorer 7 or later or Mozilla Firefox 3.5.1 or later on the computer. • Enter the IP address of ETERNITY NENX in the address bar of the browser. • You will be redirected to the HTTPS protocol for secure access. Matrix ETERNITY NE Quick Start...
  • Page 32 • Click Login. Before you start configuring the system, if you wish to view or download the ETERNITY NE System Manual or any other related documents, you can click or scan the QR Code present in the login page of Jeeves.
  • Page 33 0 to 9. You cannot set 1234 as the New SE Extension Password as it is the default SE Extension Password. • In Confirm New Password, re-enter the new password to confirm. Matrix ETERNITY NE Quick Start...
  • Page 34 Status allows you to view the system details and status of all trunk and extension ports. You may now configure the Basic Settings of ETERNITY NENX using the SARVAM UCS SOHO Application. Matrix ETERNITY NE Quick Start...

  • Page 35: Configuring Sarvam Ucs

    Less button on the page allow you to expand and collapse respectively, the parameters on the page. • The Expand button expands a link on the page to display all parameters under the link. Matrix ETERNITY NE Quick Start...
  • Page 36 Expand: expands a link to display all parameters under the link. Collapse: collapses a link. Hides all parameters under the link. Settings: enables you to configure the settings of a parameter further. More link: displays all additional parameters on the page. Matrix ETERNITY NE Quick Start...
  • Page 37 • Computer Telephony Integration (CTI) For more information see the topic License Management in the ETERNITY NE System Manual. Instructions for Matrix Channel Partners Your license voucher is a PDF (protected) file. You may activate your License Online. For this, keep the following items ready: •...
  • Page 38 Now, note down or copy the License Key on this page. • Keep your Current License Key and the License Voucher ready. • Open a new window on your browser. Enter http://www.matrixcomsec.com/MatrixLicense/ in the address bar. • Click Login to Access. Matrix ETERNITY NE Quick Start...
  • Page 39 The Login to Access page will open. • Enter the User Name and Password as provided by Matrix and click Login. Matrix ETERNITY NE Quick Start...
  • Page 40 In Current License Key, type the Current License Key you noted or paste the key you copied from the License Management page of Jeeves. • Click View. The page will show the current License Profile on the System. • Click Next to continue. Matrix ETERNITY NE Quick Start...
  • Page 41 The License Activation page opens. • In License PIN on this page, enter or paste the 16-digit License PIN from the Voucher. Matrix ETERNITY NE Quick Start...
  • Page 42 Click Next. Your Current License Profile and your New License Profile will appear on this page. • Click Activate and wait for a few seconds, as the activation is initiated. On successful activation, the confirmation message will appear on your screen along with the activation date and time. Matrix ETERNITY NE Quick Start...
  • Page 43 • A confirmation mail will also be sent to your e-mail ID (registered with Matrix). You may Save, Print or Email this information for your records, by clicking the relevant button. • Note down or copy the New License Key generated on this page.
  • Page 44 • To log off, click Logout. If you are unable to use Online Activation of the License Key or have no internet access, contact the Matrix License Support Centre for assistance in generating the New License key. Instructions for Customers To activate your License, you would need the License Voucher containing the 16-digit License PIN.
  • Page 45 • Note down or copy the Current License Key on this page. • Now, send your Current License Key and the License PIN (on the Voucher) to the Matrix License Support Centre • You will receive a New License Key.
  • Page 46 A new window opens which displays the updated service profile. • To log off, click Logout. The current License Key and Service Profile will remain unchanged when the system is set to default or the firmware is upgraded. Matrix ETERNITY NE Quick Start...

  • Page 47: Appendix

    SARVAM VARTA USER5P SARVAM VARTA USER5C SARVAM VMS SOHO SARVAM SMS SERVER SOHO SARVAM SMS GATEWAY SOHO SARVAM CTI SOHO For more information refer to the topic License Management in the ETERNITY NE System Manual. Matrix ETERNITY NE Quick Start...
  • Page 48 MATRIX COMSEC Head Office 394-GIDC, Makarpura, Vadodara - 390010, India. Ph:(+91)1800-258-7747 E-mail: Customer.Care@MatrixComSec.com www.MatrixTeleSol.com...

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