Call Forward - Matrix Visionpro System Manual

Call Forward

In an organization people might move from one place to another to accomplish a job. They do not sit at fixed
places. A user might go to his colleague's desk to work on a project they are doing jointly. A manager might go to
the production floor or remain in conference room for few hours. In such situations, a user cannot afford to miss the
important calls. He/she would like to attend all calls from his/her new location. To fulfill this requirement,
VISIONPRO offers Call Forward to destination stations.
By default, in case of normal Call Forward (as described above), calls are forwarded to another station. However,
VISIONPRO supports another feature where calls on your personal trunk line can be diverted to your residence
telephone number/mobile number/any external number as per your requirement. This facility of diverting your
incoming trunk calls is different from the normal Call Forward feature.
So to differentiate between these two features, Call Forward in the system is categorized as follows,
• Call Forward - Station: Using this feature, calls landing on a station can be forwarded to another station.
Call Forward - Station can be set for the following conditions,
• Unconditionally: Your calls are forwarded to the destination station automatically without waiting for a
response from your station.
• If Busy: Your calls are forwarded to the destination station only when the your phone is busy.
• If No Reply: Your calls are forwarded to the destination station only when you do not answer your call.
Call gets forwarded after the expiry of the Forward on No-Reply timer (default value: 30 seconds;
programmable).
• Call Forward - Trunk: Using this feature, calls landing on a trunk can be forwarded to another external
number using another trunk.
How it works
Call Forward - Station
A has set Call Forward - Station to station B unconditionally.
• The system forwards all calls for A to B, without checking for the Busy Tone or waiting for the Forward on
No-Reply Timer to expire.
A has set Call Forward - Station to station B on Busy.
• The system forwards calls for A to B on detecting Busy Tone from A.
A has set Call Forward - Station on No Reply to station B.
• The system waits for the Call Forward No-Reply Timer to expire when A's station rings, and thereafter
forwards the call to B.
117 Matrix VISIONPRO System Manual