Live Call Supervision - Matrix Visionpro System Manual

Live Call Supervision

Using Live Call Supervision, a station can know the last external number dialed by another station, even when that
station is in speech with an external party.
This feature is useful for supervisors who want to know whom their subordinates are calling to.
This feature is supported on stations having CLI support.
How it works
• A is the supervisor of B.
• A wants to know where B is calling, A can use Live Call Supervision.
• When B dials an external number it is stored in the system's memory.
• When A requests Live Call Supervision for B's station, the system retrieves the last external number dialed
by B and presents it on the display of A's phone.
• If the last number dialed by B is an internal number, A will get error tone, as the system supports Live Call
Supervision for external calls only.
Live Call Supervision can also be used when the station being supervised is in speech with an external
party.
How to configure
To be able to use Live Call Supervision, station users must have this feature enabled in their Class of Service. See
"Class of Service (CoS)"
How to use
• Lift the handset.
• Dial 199 - Station Number to be supervised.
• You get the Confirmation Tone.
• Replace the handset.
• Your station rings. The number is displayed on the LCD of your CLI phone.
• Lift the handset.
• You get Dial Tone.
Matrix VISIONPRO System Manual
for details.
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