Matrix Visionpro System Manual page 109

• VISIONPRO allows to set multiple Auto Redials. A station user can set Auto Redial for three different
numbers at a time from the same station.
• More than one station can attempt Auto Redial/multiple Auto Redials simultaneously.
• The system uses the same Trunk Access Code that was used for dialing the number. If you dialed '0',
the system grabs one of the free trunks selected on dialing '0'.
• The system suspends Auto Redial if there is any activity (ringing/speech/dialing) on the station that
requested Auto Redial. It resumes as soon as the station becomes free.
• Frequency and timings are critical for Auto Redial to work.
• In case multiple Auto Redials are set, selective cancellation of Auto Redial for a particular number
cannot be done.
• If multiple Auto Redials are set, all the Auto Redial requests of a station are cancelled on executing the
cancel Auto Redial command.
• If the number was dialed for the first time using Selective Trunk Access, the system will use the same
trunk for Auto Redial.
• If a station has 'Dynamic Lock' set, and have also set 'Auto Redial', the system will check the Toll
control as per dynamic lock level.
Auto Redial may not work well on CO trunks, as its functioning greatly depends on line condition. Unlike
digital trunks, the line condition of Analog trunks may not always measure up to the standard requirement
for Auto Redial to function. Auto Redial does not work in following cases,
• If the trunk lines do not support standard tones.
• If trunk condition is poor and various tones cannot be detected properly.
• If the called party lifts within 3 seconds after ring is played on his/her phone.
How to configure
For Auto Redial to work, you must,
• Enable the feature 'Auto Redial' in the
allowed.
• Change the Auto Redial Retry Count and the Auto Redial Retry Interval to match user preferences.
This will change the number of redial attempts made by the system and the interval between them.
• If required, also change other related Timers such as Auto Redial Dial Tone Wait Timer, Auto Redial
Ring Back Tone (RBT) Wait Timer and Auto Redial Ring Timer.
103
"Class of Service (CoS)" of the stations to which this feature is to be
Matrix VISIONPRO System Manual