Call Transfer - Matrix Visionpro System Manual

Call Transfer

Call Transfer enables you to relocate an existing call from a station or trunk to another station or to an external
number. Calls can be transferred after notifying the other station/external number about the impending transfer or
can be transferred directly without notification.
The types of Call Transfer VISIONPRO offers are:
• Call Transfer – Screened: The Operator informs the destination party about the impending transfer by
putting the current call on hold and only after getting confirmation (from the destination party), the call is
transferred.
• Call Transfer – While Ringing: The Operator puts the caller on Hold, dials the desired party's number and
transfers the call when the desired party's station starts ringing.
• Call Transfer – On Busy: The Operator puts the caller on Hold, dials the desired party's number and
transfers the call even when the desired party is in speech with another person. The busy station gets
intrusion tone and can choose to answer the intruding (transferred) call.
• Call Transfer – Trunk-to-Trunk: An external call is transferred on to another trunk line. The Operator puts
the external caller on Hold, dials the desired party's external number, and transfers the call after or without
notifying the desired party of the impending transfer.
Trunk-to-Trunk call transfer may be used to transfer incoming calls for out-of-office station users to their
cell phones, or to connect personnel at remote or distant locations. For instance: an out-of-office executive
who does not have long distance dialing permission can call the office and request the operator to connect
him/her to the desired party on a trunk line.
How it works
Call Transfer - Screened
• The Operator puts the caller on hold.
• Then dials the desired party's station and informs the desired party of the impending transfer.
• The desired party may choose to accept the call; only then the call is transferred.
Call Transfer - While Ringing
• In this case, call is transferred without waiting for the destination to answer.
• Operator can use this feature when there are other calls pending. This is also known as Wait For Ring
Transfer.
• If the called station does not answer within 45 seconds, the call comes back to the station that transferred
the call. This is same as Ring Back Tone Timer.
• If the station that transferred the call is free at the time of call return, caller gets ring.
• If the station that transferred the call is busy at the time of call return and if it was an internal call transfer,
then the caller gets error tone.
• If the station that transferred the call is busy at the time of call return and if it was a trunk call transfer, then
the system gives beeps to the station who transferred the call (provided privacy against beeps is not
enabled).
135 Matrix VISIONPRO System Manual