Dial By Name - Matrix Vision System Manual

What's this?
A caller can reach the desired person in an organization by dialing the name of the person. This helps the
caller to access the desired person by his name in case his station number is forgotten. This is an advanced
feature of an auto-attendant (DID).
How it works?
A
Vision System Manual

Dial by Name

Start
Caller calls the Vision
Vision greets the caller as per the
daytime/nighttime
System plays initial guidance message:
"Dial the station or dial '#' to dial by name
or dial '9' for assistance"
Caller dials '#'
Vision plays Dial by Name message:
"Please dial first three letters of the name"
Caller dials the digits corresponding
to the abbreviated name.
Digit
dialed ?
Yes
All three valid
digits dialed ?
Yes
B
No
Vision plays wrong dial message:
"Sorry, Invalid Entry" and transfers
the call to the programmed
End
No
Vision plays wrong dial message:
"Invalid entry, Please dial again"
A
Matrix
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