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Matrix Vision System Manual

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VISION
System Manual
Magyarországon a Matrix Telecom Ltd. képviselete,
Matrix termékek importőre, kizárólagos forgalmazója:
1095 Budapest, Mester u. 34.
Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018
Fax: 218-5542 Mobil: 30 940-1970, 20 949-2688
E-mail: delton@delton.hu Web: www.delton.hu

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  • Page 1 VISION System Manual Magyarországon a Matrix Telecom Ltd. képviselete, Matrix termékek importőre, kizárólagos forgalmazója: 1095 Budapest, Mester u. 34. Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018 Fax: 218-5542 Mobil: 30 940-1970, 20 949-2688 E-mail: delton@delton.hu Web: www.delton.hu...
  • Page 2 Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Telecom’s operating and maintenance instructions.

  • Page 3: Table Of Contents

    Contents Section 1: Introduction ..........................5 Welcome ................................7 Packing List ............................... 8 Warranty Statement ............................9 Introducing the System ........................... 11 Protecting the System ............................. 15 Installing the System ............................17 Getting Started ..............................20 Section 2: Features and Facilities ......................23 Abbreviated Dialing ............................
  • Page 4 Last Number Redial ............................123 Least Cost Routing (LCR) ..........................124 Live Call Supervision ............................. 132 Music-on-Hold (MOH) ........................... 133 Operator ................................ 135 Paging ................................136 Power Down Mode ............................138 Privacy ................................139 Programming the System ..........................143 Raid ................................146 Real Time Clock (RTC) ..........................

  • Page 5: Section 1: Introduction

    Section 1: Introduction...

  • Page 7: Welcome

    If you still can’t find the answer, gather all the information or questions that apply to your problem and, with the product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to get the most from your Matrix product.

  • Page 8: Packing List

    Matrix Packing List The ideal sales package for Vision is as mentioned below: EPABX Vision-206S/207P/308S/309P Item Qty. EPABX Vision System Manual User's Guide Vision Quick Start Vision Programming Card Fuse FB 2.5 Amp. Fuse FB 3.5 Amp. Battery Cable T. P. G.

  • Page 9: Warranty Statement

    Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.
  • Page 10 This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation. =X=X=...

  • Page 11: Introducing The System

    Matrix Introducing the System The Vision is a versatile PBX system specifically designed for small offices, banks, Schools, big departmental stores, hospitals and other such places. The Vision is shown in the figure given below: Vision System Manual...
  • Page 12 Matrix The Vision offers a number of extra interfaces as shown below: Analog Trunk Conventional Telephone Instrument Modem Computer Station Internet Ready Port Cordless Telephone Instrument Vision Computer 230V AC Music Source Door Phone Battery Relay The Vision series from Matrix offers four models viz.
  • Page 13 • External Call Forwarding • Flashing on Trunk • Group Call • Least Cost Routing • Live Call Supervision • Programmable Timers • Programmable Trunk Access • Raid • Schedule Dialing • Selective Trunk Access • Toll Control Vision System Manual...
  • Page 14 Matrix • Trunk Groups • Walk-in Class of Service More advanced features available in Vision-206 Premium and Vision-308 Premium: • Auto-Attendant • Computer Connectivity • Dial by Name • Digital Input Port • Door Lock • Door Phone • External Music Port •...

  • Page 15: Protecting The System

    • Short-circuit of trunk lines or overhead station cables with electric cables It is necessary to protect the Vision from these voltages. The protection can be in the form of some protection devices like GDTs, MOVs, Fuses, etc. These protection devices are inbuilt for each trunk in the system.
  • Page 16 Protecting the System from heavy voltage on the PAS port: The PAS port of the Vision should be protected from: • Heavy voltages on the cable connecting the Vision and the amplifier/speaker due to shorting with any electrical wire. • Faulty Amplifier...

  • Page 17: Installing The System

    Fahrenheit) with 95% relative humidity, non-condensing. Site Selection • The Vision should always be installed at a place equi-distant from all the stations. This reduces the cabling cost and also makes cabling network less complicated. • It should preferably be installed at 3.5 feet height (approx.) in airy, dust free and moisture free place. An installation at this height makes preventive or curative maintenance task easy.
  • Page 18 This will help you to find out a cable fault easily. Power Supply • The Vision operates on 90-265VAC, 47-63Hz supply. Arrange for a separate power point and switch, close to the system. • Power Supply for the Vision must be separate from other heavy electrical loads like Air-conditioners, Heaters, Welding machines, Electrical motors, heavy transformers, tube lights having faulty chokes, electric bell and other such noise generating equipments.
  • Page 19 Matrix Vision Mechanical Drawing 75.00 mm 260.00 mm(10.236 Inch) (2.953 Inch) =X=X= Vision System Manual...

  • Page 20: Getting Started

    Standard telephones instruments like Rotary phone, Pulse-tone switchable push-button phone, Feature phone, CLI display phone or a Cord-less phone can be connected to the Vision. Hence, it is not necessary to buy all new phones. Existing, old but working telephones can also be used.
  • Page 21 Many a times it happens that the default settings do not meet our requirements and there is need to program the system. Programming is possible only from System Engineer/System Administrator mode. For more details Please refer ‘Programming the System’. =X=X= Vision System Manual...

  • Page 23: Section 2: Features And Facilities

    Section 2: Features and Facilities...

  • Page 25: Abbreviated Dialing

    This is called Abbreviated dialing. It is also known as Memory Dialing. • This helps save time while dialing such frequently used numbers. • An abbreviated number is dialed through its directory index. The Vision offers two types of abbreviated dialing: • Personal Abbreviated Dialing. • Global Abbreviated Dialing.
  • Page 26 • Long distance numbers can be stored in global directory part 2 and its access be given to selected users. • In case of long distance numbers, complete numbers with preceding codes should be entered. Global Abbreviated Dialing How to use Global Abbreviated Dialing? Lift the handset. Dial tone Dial 8-Location Code. Number dialed out. Vision System Manual...
  • Page 27 Suppose, a string of digits 265 Pause 2556575 is to be stored then it should be programmed as 265#325556575. Relevant Topics: 1. Class of Service (COS) 70 2. Trunk Parameters 199 3. Alternate Number Dialing 35 4. Trunk Access Groups 189 =X=X= Vision System Manual...

  • Page 28: Alarms

    Matrix Alarms What’s this? The Vision offers four different types of alarms satisfying most of the needs. They are: 1. Duration Alarm 2. Time Alarm 3. Daily Alarm 4. Remote Alarm Duration Alarm • You can ask the Vision to remind you after some specific time.
  • Page 29 Cancel Alarms What’s this? • You can ask the Vision to cancel all the pending alarms. • Dialing 160 from the station will cancel all the alarms set on that station. Suppose time alarm, duration alarm and daily alarm all are set on station 23. Now, if you dial 160 from the station, all the alarms will be cancelled.
  • Page 30 Valid Range: 000 to 255 seconds. Important Point: • A station gets alarm ring for 45 seconds. This is called Alarm Ring Timer and is programmable. Relevant Topics: 1. Class of Service (COS) 70 2. Voice Message Applications 205 =X=X= Vision System Manual...

  • Page 31: Allowed And Denied Lists

    Matrix Allowed and Denied Lists What’s this? Allowed list and Denied list is a group of number strings. Vision uses these lists to support three different features viz. Toll Control, Dynamic Lock and Call Duration Control. Toll Dynamic Control Lock...
  • Page 32 Take printout of system parameters to know the number string programmed in Allowed Lists and Denied Lists. Step 1 Take a pen and a paper. Decide which of the above-mentioned three features are to be used. Make the Vision System Manual...
  • Page 33 2. This condition can also be fulfilled using default denied list 1. 3. This condition can also be fulfilled using default denied list 3. Since all the constraints can be satisfied with default lists then there is no need to program these lists. Vision System Manual...
  • Page 34 However, 022 can be programmed in any of the allowed lists. Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topics: 1. Toll Control 184 2. Dynamic Lock 107 3. Call Duration Control 48 =X=X= Vision System Manual...

  • Page 35: Alternate Number Dialing

    Alternate Number Dialing What’s this? • The Vision tries alternate numbers if the dialed number is busy. • Many times when we make a call, we find that the called number is busy. Hence we try alternate numbers. We keep trying all the alternate numbers of the person till the call gets through and we talk to the person.
  • Page 36 Program the system for following constraints: • ABC Ltd. has five telephone numbers viz. 2640075, 2640076, 2640077, 2635151 and 2635173. • XYZ Ltd. has three telephone numbers viz. 2788856, 2788896, 2788857. Step 1 For ABC ltd. Make a table as shown below: Vision System Manual...
  • Page 37 • Alternate number is allowed to all the stations. • Stations not having access to Global Directory can also use Alternate Number dialing. Relevant Topics: 1. Abbreviated Dialing 25 2. Last Number Redial 123 3. Auto Redial 40 =X=X= Vision System Manual...

  • Page 38: Auto Call Back (Acb)

    Matrix Auto Call Back (ACB) What’s this? Vision offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back on No-Reply. Auto Call Back-On Busy What’s this? • Station user need not keep dialing busy station repeatedly.
  • Page 39 • Only one ACB-On No Reply request is entertained at a time. • The last ACB request supersedes all other previous ACB requests. • ACB-On Busy and ACB-on No Reply can be used simultaneously. Relevant Topic: 1. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 40: Auto Redial

    This is very frustrating and time-consuming. Auto Redial rescues us from this sheer wastage of time. You need not keep trying busy number repeatedly. You can ask the Vision to keep trying the number. The Vision will give you ring when the call goes through.
  • Page 41 Auto Redial allowed to the station user and Auto Redial counter < 3 ? User gets error tone System gives confirmation tone and increments the Auto Redial number counter. Station user goes on-hook and waits for Auto Redial call Vision System Manual...
  • Page 42 Auto Redial is a programmable feature. Please refer Class of Service (COS) for details on how to allow Auto Redial to a user. Timers of Relevance: Auto Redial Dial Tone Wait Timer-Time for which the Vision waits before executing Auto Redial. Command : 3031-Seconds Vision System Manual...
  • Page 43 Matrix Default : 3 seconds. Valid Range : 000 to 255 seconds. Auto Redial RBT Wait Timer-Time for which Vision waits to sense RBT from the PSTN after dialing the requested number: Command : 3032-Seconds Default : 60 seconds. Valid Range : 000 to 255 seconds.

  • Page 44: Barge-In

    This is most advantageous feature for the operator while transferring calls. Relevant Topics: 1. Class of Service (COS) 70 2. Privacy 139 =X=X= Vision System Manual...

  • Page 45: Behind The Pbx Applications

    If this is done then station 21 may make long distance calls on T2 and T3. The Vision solves this problem by providing programmable PBX Expansion count for each trunk. This count is the number of digits to be ignored before toll control check is begun. The PBX Expansion count is same as the number of PBXs connected between the main PBX and the last subscriber.
  • Page 46 PEC Count = PBX Expansion Count from 0 to 9. By default, PEC for all trunks is 0. Example: Program PBX Expansion Count = 1 for trunk port 2. 3201-1-2-1 Use following command to program same PBX expansion count for all trunks: 3201-*-PEC Count =X=X= Vision System Manual...

  • Page 47: Boss Ring

    Boss Ring is a programmable feature. Please refer Class of Service (COS) for details on how to allow Boss Ring to a user. Important Point: • Boss Ring is same as Alarm Ring. Relevant Topics: 1. Distinctive Rings 104 2. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 48: Call Duration Control (Cdc)

    • For example, to disconnect all calls starting with ‘0’ except those starting with ‘022’, program an allowed list with string ‘022’ and denied list with string ‘0’ and assign these lists to the CDC table. • By default, CDC table 0 is assigned to each station. Vision System Manual...
  • Page 49 Matrix How it works? • Vision uses Allowed Lists and Denied Lists to support this feature. • When a call is made, the system compares each digit of the dialed number string with the number strings in Allowed List and Denied List.
  • Page 50 Use following command to assign same disconnection flag to all CDC tables: 4913-*-Disconnection Flag Use following command to assign CDC Timer: 4914-1-CDC Table-CDC Timer Where, CDC Table is from 0 to 3. CDC Timer is from 000 to 999 seconds. Vision System Manual...
  • Page 51 • Assign default CDC table 3 to station 21. 4920-1-00-3 • Since default CDC Timer is 160 seconds and 20 seconds are adds as warning time the calls will get disconnected after 180 seconds. Hence no programming is required. Vision System Manual...
  • Page 52 • Assign CDC table 1 to station 22. 4920-1-01-1 Important Point: • It is possible to disconnect specific outgoing calls. For example it is possible to disconnect all calls to 022-28765432 after 180 seconds. Relevant Topic: 1. Allowed and Denied Lists 31 =X=X= Vision System Manual...

  • Page 53: Call Forward

    In such situations, a user cannot afford to miss his calls. He would like to attend his calls from his new location. To fulfill this requirement, Vision offers a facility called ‘Call Forward’.
  • Page 54 Call Forward is a programmable feature. Please refer Class of Service (COS) for details on how to allow Call Forward to a user. Timer of Relevance: Ring Back Timer: Forward on No-Reply-Time after which the call gets forwarded. Command : 3018-Timer Vision System Manual...
  • Page 55 Important Point: • Only one type of call forward features viz. Call Forward if busy, Call forward if no reply etc. can be enabled at one point of time. Relevant Topic: 1. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 56: Call Park

    • If the parked party is an external party and if trunk call beeps are disabled the system hunts the station for RBT timer and there after disconnects the call. Relevant Topic: 1. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 57: Call Pick Up

    • You can answer calls of your colleague or co-worker without physically going to his station. You can use this feature to answer even trunk calls ringing on other stations. • Vision offers two types of call pick up facility viz. Call Pick Up-Group and Call Pick Up-Selective. Call Pick Up-Group •...

  • Page 58: Call Progress Tones

    Matrix Call Progress Tones The Vision gives various tones in different situations. This is how the Vision responds to dialing of codes and commands. Dial Tone When you lift the handset you get dial tone. Dial tone stays for 7 seconds. This Dial Tone Timer is programmable.
  • Page 59 The Vision prompts you to enter fresh commands during programming with this tone. Programming Inter Digit Timer This timer signifies the time for which the Vision waits between accepting two digits from the SE/SA. This timer is loaded when the SE/SA dials first digit and waits for the seconds digit.
  • Page 60 10ms on, 50ms off, 50ms on, 2850ms off Feature Confirmation Tone 512Hz 50ms on, 50ms off Programming Tone/Feature Tone 512Hz 100ms on, 900ms off Programming Confirmation tone 512Hz 50ms on, 50ms off Programming Error tone 512Hz 250ms on, 250ms off =X=X= Vision System Manual...

  • Page 61: Call Splitting

    • Conference can be invoked to include both the parties by dialing Flash-0. • A is in speech with B. A holds B and calls C. A and C are in speech. B is the hold party. Now A wants to call Vision System Manual...
  • Page 62 • You can release the hold party by dialing ‘Flash-3’. • Access to Call Splitting is programmable. Relevant Topics: 1. Conference 77 2. Call Transfer 63 3. Call Park 56 4. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 63: Call Transfer

    Matrix Call Transfer What’s this? Vision offers four types of call transfer: • Call Transfer-Screened. • Call Transfer-While ringing. • Call Transfer-On busy. • Call Transfer-Trunk-to-Trunk. Call Transfer-Screened • This is normal call transfer and the most widely used. • Operators can use this method to transfer incoming calls.
  • Page 64 • An external call can be transferred on another trunk line. • The operator need not remain in speech. Two external persons can speak through the Vision. • In case a colleague has not come to the office, his incoming calls can be transferred on his residence’s phone line or on his mobile.

  • Page 65: Calling Line Identification And Presentation (Clip)

    CLI based routing can be enabled/disabled during day/night time separately. • Vision offers a facility to forward a call to an external number based on the CLI numbers. Using this feature it is possible to forward a call from a known destination to a desirable destination.
  • Page 66 Index is from 00 to 07. Destination Number is the telephone number(maximum 16 digits) where the calls are to be forwarded. On using above command a table shown below will be created in the system’s memory automatically. Vision System Manual...
  • Page 67 • Program the CLI numbers to be forwarded to external numbers in indexes from 00 to 07 and remaining from indexes 08 onwards. • Make a TAG containing all the three trunks using command 1113. 1602-1 1604-1-00-01128111000 1604-1-08-03325656565 1604-1-09-02227878787 1605-1-00-2-0 1605-1-08-0-04 1605-1-09-1-01 1606-1-00-2656575 On giving above commands, a table as shown below is formed. Vision System Manual...
  • Page 68 • If the call is routed to a station and if the station is busy/not responding, the call is routed to its normal trunk landing group. • The Vision supports DTMF based CLI only. • To know programming details, please refer “Configuration Reports”.

  • Page 69: Cancel Station Features

    • Features like Alarms, Auto Call Back, Call Follow-Me, Call Forward, Hot Line, Hot Outward Dialing and Walk in Class of Service can be cancelled from the station. • The Vision supports separate cancellation code for each feature. But it is desirable to have a master command to cancel all the features with a single command.

  • Page 70: Class Of Service (Cos)

    Class of Service (COS). How it works? The Vision supports very flexible COS programming. Each user can be assigned different COS depending on his and the organization’s needs. All the features supported by the system are presented in the form of a list.
  • Page 71 Following points are relevant: • Maximum 8 feature groups can be formed (0-7). • Each feature can be enabled or disabled in each group. • 2nd group is the default COS group. The following flowchart elaborates this procedure. Vision System Manual...
  • Page 72 Step 3: Default the features in COS group using command 4601 (if required). Step 4: Assign COS group to a station during day time using command 4610. Step 5: Assign COS group to a station during night time using command 4611. Vision System Manual...
  • Page 73 Use following command to assign a COS group to all stations during night time: 4611-*-COS Group Example: Make a COS group ‘5’ having features like Internal Call, Hold, Selective Call Pick Up, Auto Call Back, Remote Alarm, Conference and Call Park. Vision System Manual...
  • Page 74 Matrix 4602-1-5-00-1 4602-1-5-01-1 4602-1-5-02-1 4602-1-5-03-1 4602-1-5-15-1 4602-1-5-22-1 4602-1-5-04-1 Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1. Time Table 181 =X=X= Vision System Manual...

  • Page 75: Communication Port

    Matrix Communication Port What’s this? • The Vision has a communication port (DB-9 connector), which is used to download the configuration reports SMDR Outgoing and SMDR incoming (ICA) reports on to the computer. • The communication port uses RS-232C protocol.
  • Page 76 Then go to command prompt, type CD ProComm press enter and then type EDIT <filename>. Now you can edit, delete and print this file. Connecting Vision with Computer using HyperTerminal ASSUMPTIONS: • Your computer has Microsoft Windows and has a facility of HyperTerminal under accessories option.

  • Page 77: Conference

    What’s this? The Vision offers the facility of 3-party conference. 3- Party conference can be conducted at a spur of the moment without much prior planning. If a user is talking to some one and he feels he should include a third person in his present talk and have a conference, he can do so without disconnecting his present talk.
  • Page 78 2-way speech. Station C goes on hold and gets music. Station A and Once again they can conduct a Station B remain in speech conference with a new station This is normal situation occuring during a call transfer Vision System Manual...
  • Page 79 • To disconnect the call it is advisable to dial ‘#0’. Relevant Topics: 1. Class of Service (COS) 70 2. Call Splitting 61 3. Call Transfer 63 4. DOSA 100 =X=X= Vision System Manual...

  • Page 80: Configuration Reports

    Matrix Configuration Reports What’s this? The Vision supports downloading the system’s configuration form of a report. This report is useful for: 1. Verifying whether the programming done is correct. 2. Storing it for future reference. How it works? 1. A Configuration report can be generated on a computer.
  • Page 81 Call Transfer CLI Display : Caller Only Internet Ready Port : Inactive DIP Port : Inactive DIP Status : Normally Open DIP TAG : 0 DIP Numbers : -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 1 Vision System Manual...
  • Page 82 0123 0123 0123 Call Duration Control (CDC) Groups I Out-Going In-Coming Internal Disconnect OG AL-DL Timer(Sec) Relay Port Mode : 1 ON Time Table OFF Time Table : -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 2 Vision System Manual...
  • Page 83 Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------- Allowed - Denied List -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 3 Vision System Manual...
  • Page 84 Off Off Off Off On Off Off Off Off On Off Off Off Off On Department Groups 3980->Station Grp 00, 3981->Station Grp 00 3982->Station Grp 00, 3983->Station Grp 00 -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 4 Vision System Manual...
  • Page 85 Vm Total Time : 240 Sec Vm Partition : 13 Vm App Part No : Schedule Dialing Index Time Number 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 5 Vision System Manual...
  • Page 86 Single Line Telephone = All Trunk = All Date = All Time = All Ans Duration = 00:00 Speech Duration = 00:00 Call Type-> Normal: Yes, DID: Yes, UnAnswered: Yes, DIDUnAnswered: Yes -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 6 Vision System Manual...
  • Page 87 Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------- Global Main Memory II TAG Number II TAG Number -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 7 =X=X= Vision System Manual...

  • Page 88: Continued Dialing

    10 seconds of dialing the system considers it to invalid code and does not pass it on the trunk line. This time of 10 seconds is fixed and not programmable. Relevant Topics: 1. Class of Service (COS) 70 2. Flash Timer 113 =X=X= Vision System Manual...

  • Page 89: Department Call

    Many times it is required to call any one of the persons in a department (group). It is not important to talk to a particular person. The caller just wants any member of the group. Vision offers flexibility to the group of stations belonging to a particular department.
  • Page 90 • Department Call is allowed through DID also. • To know programming details, please refer “Configuration Reports”. • Call transfer-Screen is only possible on a department group. Relevant Topics: 1. Station Group 163 2. Direct Inward Dialing (DID) 94 =X=X= Vision System Manual...

  • Page 91: Dial By Name

    (DID). How it works? Start Caller calls the Vision Vision greets the caller as per the daytime/nighttime System plays initial guidance message: "Dial the station or dial '#' to dial by name or dial '9' for assistance"...
  • Page 92 • Call the Vision. • Dial ‘#’. • Dial first three letters of the name of the person you wish to call. • Vision transfers the call to the dialed station. How to program? Step 1: Program the Station name using command 4103.
  • Page 93 • The caller should have telephone instrument with alphabets printed on the keys. • Vision checks the dialed station name for its validity. If the dialed number is not valid, it plays wrong dial message and asks the caller to dial again.

  • Page 94: Direct Inward Dialing (Did)

    System detects the incoming ring and answers the call. System plays appropriate voice greeting to the caller and prompts him to dial station number or station name. This caller dials the desired numbers in tone (DTMF). The system transfers the call. Vision System Manual...
  • Page 95 Is voice message greeting programmed for this trunk and current time? System plays the System plays the greeting music. message. System gives dial tone to the caller/plays dial message prompting him to dial the desired station. Vision System Manual...
  • Page 96 The caller gets ring back tone. System plays programming message. Is the call answered within DID ring timer? System plays the 'No System connects caller to reply message'/gives the dialed station. routing tone to the caller. Vision System Manual...
  • Page 97 Use following command to activate Voice Guidance for DID on all trunks during day time: 3503-*-Code Step 4 Use following command to activate Voice Guidance for DID on a trunk during night time: 3504-1-Trunk-Code Where, Trunk is the software port from 0 to 2. Vision System Manual...
  • Page 98 • It signifies the time for which the system gives error tone to the caller if the caller dials invalid codes. Example: Activate DID for a trunk (Software port number 2) during Day time and Night time. 3501-1-2-1 3502-1-2-1 Vision System Manual...
  • Page 99 Matrix Step 6 Please refer ‘Voice Message Applications” for more details. Relevant Topics: 1. Time Table 181 2. Voice Message Applications 205 3. Privacy 139 =X=X= Vision System Manual...

  • Page 100: Direct Outward System Access (Dosa)

    • When a caller dials a DOSA activated trunk, two trunk lines (L1 and L2) are used. Then the caller grabs the third trunk (L3) and dials a telephone number where fourth line (L4) is used. • In DOSA call, speech quality may deteriorate since the length of the path increase. Vision System Manual...
  • Page 101 Caller gets DOSA dial tone. Caller gets RBT. Speech is established when the called party answers. If the called party does not answer the call then the call gets disconnected after time = DOSA inactivity timer + DOSA warn timer Vision System Manual...
  • Page 102 DOSA deactivated DOSA activated Use following command to enable DOSA on all the trunks during night time: 3602-*-Code Step 2 Assign a COS group with DOSA enabled to a station. For more details, please refer ‘Class of Service’. Vision System Manual...
  • Page 103 It is strongly recommended to protect this facility with a unique password. Relevant Topics: 1. Voice Message Applications 205 2. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 104: Distinctive Rings

    Matrix Distinctive Rings What’s this? The Vision offers four different types of rings. Following six situations are possible: 1. Internal Call. 2. Trunk Call. 3. Alarm Call. 4. Auto Call Back Call. 5. Door Phone Call. 6. Programming. 7. Boss Ring.

  • Page 105: Door Phone

    How to install a Door Phone? Matrix door phone works on two wires. Following steps describe the procedure of installing the door phone: • Decide on a proper location for mounting the door phone. It is advisable to put it on the wall at a height of 5 feet.
  • Page 106 • Door Phone call can be picked using general pickup or selective pickup code. • Calls cannot be forwarded to a Door Phone station. • Door Phone parameters are printed alongwith system parameters. • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1. Station Group 163 =X=X= Vision System Manual...

  • Page 107: Dynamic Lock

    Dynamic Lock to a user. Step 1 Decide whether you want to use Manual or Auto Dynamic lock. Step 2 If you decide to use Manual Dynamic Lock set the parameter ‘minutes’ in the command 143-User Password- Minutes to 00. Vision System Manual...
  • Page 108 Minutes to a desirable value. Use the command 141-User Password to unlock the station. Step 4 Change your user password to avoid misuse of your station. Relevant Topics: 1. Toll Control 184 2. User Security (User Password) 204 =X=X= Vision System Manual...

  • Page 109: External Call

    • The stations having access to trunk will only be able to make External Calls. • The station with higher Toll Control will only be able to make External Calls. Relevant Topics: 1. Toll Control 184 2. Trunk Access Groups 189 =X=X= Vision System Manual...

  • Page 110: External Call Forward (Ecf)

    Telephone Number is the number (maximum 16 digits) where the calls are to be forwarded. Example: Calls on trunk 0 during night time are to be forwarded to 02653630555 using trunk access group 1. Use following command to program this requirements: Vision System Manual...
  • Page 111 DOSA Wait Timer. Hence to continue as ECF call, it is mandatory for the user to dial any digit after the warning beeps. • To disconnect the call it is advisable to dial ‘#0’. Relevant Topics: 1. Trunk Access Groups 189 2. DOSA 100 =X=X= Vision System Manual...

  • Page 112: External Music

    What’s this? Vision provides a facility to give external music to the users by way of connecting an external music source. It is possible to give external music to the station and external callers while they are kept on hold. For more details, please refer ‘Music on Hold’.

  • Page 113: Flash Timer

    Flash is used extensively as one of the digits for accessing various features. Flash is actually momentarily breaking of the station current loop. If this break time is of optimum level, the Vision senses it rightly as a flash. But, if the time is more, it can be wrongly taken as disconnection. On the other hand, if the flash timer is set to a higher value, a genuine disconnection will take longer time.

  • Page 114: Flexible Numbers

    What’s this? Vision offers flexibility to assign a number of your choice to a station. This code is called flexible number. For example, to access first station having software port 00, one has to dial 21. It is possible to change this code to any other number of your choice.
  • Page 115 • When the flexible number of a station is cleared, one cannot call that station. However the station will null flexible number can make calls as usual. • Use flexible numbers for all the features used from User mode. Software port numbers are to be used only during for SE mode or SA mode. =X=X= Vision System Manual...

  • Page 116: Hold

    • If party A is a trunk and another trunk is to be accorded then dial 80 or 85 or 861 or 862 after dialing Flash. Relevant Topics: 1. Call Splitting 61 2. Call Transfer 63 3. Conference 77 =X=X= Vision System Manual...

  • Page 117: Hotline

    Matrix Hotline What’s this? Vision offers three types of hotline viz. Hotline-Internal, Hotline-Trunk and Hotline-External Number. Hotline-Trunk • You get connected to any of the free trunk from the desired trunk access group, the moment you lift the handset. • This feature is useful when you are making more number of trunk calls compared to internal calls. Once this feature is enabled, as soon as you lift the handset you get the trunk dial tone after the set time.
  • Page 118 Hotline is a programmable feature. Please refer Class of Service (COS) for details on how to allow Hotline to a user. Important Point: • Only one type of Hotline can be activated on the same station at the same time. Relevant Topics: 1. Class of Service (COS) 70 2. Toll Control 184 =X=X= Vision System Manual...

  • Page 119: Internal Call

    • Speech is established when the called party lifts the handset. Important Points: • Hands free Operation is also possible if a speakerphone is used. • The stations having access to internal call will only be able to make Internal Calls. =X=X= Vision System Manual...

  • Page 120: Internet Ready Port

    What’s this? • The Vision offers a dedicated port to surf the Internet. This port is called Internet Ready Port. The modem of the PC used to surf the Internet should be connected to this Internet Ready Port. Whenever giving is to be done a command should be issued which will connect trunk 2 directly to this port.
  • Page 121 Matrix Relevant Topics: 1. Class of Service (COS) 70 2. Station Parameters 177 3. Trunk Parameters 199 =X=X= Vision System Manual...

  • Page 122: Interrupt Request

    This is most advantageous feature for the operator while transferring calls. Relevant Topics: 1. Class of Service (COS) 70 2. Privacy 139 =X=X= Vision System Manual...

  • Page 123: Last Number Redial

    This timer can reduce the time. This timer can be reduced to 0 if Auto Redial is not used. Command: 3034-Seconds Default : 2 seconds. Valid Range : 000 to 255 seconds. Important Point: • The system uses the same trunk access code you used for dialing the number last time. =X=X= Vision System Manual...

  • Page 124: Least Cost Routing (Lcr)

    Above diagram shows that few trunks of both BSNL and Reliance are interfaced with Vision. Here it would be desirable to use LCR facility if these service providers offer different rates.
  • Page 125 3412-1-Time Zone Index-Start Time-End Time Where, Time Zone Index is from 0 to 3. Start time is the time in HH:MM format when the time zone starts. End Time is the time in HH:MM format when the time zone ends. Vision System Manual...
  • Page 126 BSNL (SP#0), TATA (SP#1), Reliance (SP#2) and Hughes (SP#3) and if for area code 022, the services of TATA are cheapest followed by hughes, BSNL and Reliance then the first row in the table would appear as shown. Vision System Manual...
  • Page 127 Suppose we have four basic service providers viz. BSNL (SP#0), TATA (SP#1), Reliance (SP#2) and Hughes (SP#3). For Area code 022 (Number String 00) in time zone 08.00-12.00, (time zone 0), BSNL provides cheapest services followed by TATA, Hughes and reliance. Then the first entry in first row would be as shown. Vision System Manual...
  • Page 128 Please note that it is mandatory to complete this command. If fewer number of service providers are used, then the repeat the cheapest service provider for remaining SPs. Use following command to default Mixed LCR table: 3431-*-# Vision System Manual...
  • Page 129 Examples: Example 1: • Three trunks viz. One trunk of BSNL, one of Hughes and one of Reliance are connected to the Vision. • BSNL is cheapest during 08.00 to 16.00 followed by Hughes and Reliance. • Hughes is cheapest during 16.00 to 20.00 followed by BSNL and Reliance.
  • Page 130 Matrix Example 2: • Three trunks, one trunk of BSNL, one of Hughes and one of Reliance are connected to vision. • BSNL is cheapest for Baroda-Mumbai call followed by Reliance and Hughes. • Reliance offers cheapest service if a local is made to 2665555 from 2630555 followed by Hughes and BSNL.
  • Page 131 0 to 9 0 to 9 00.00 to 23.59 Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topics: 1. Trunk Access Groups 189 2. Trunk Parameters 199 3. Real Time Clock 147 =X=X= Vision System Manual...

  • Page 132: Live Call Supervision

    • This feature can be used even when the station that is to be supervised is in speech with an external party. • This feature is supported with CLI phone only. Relevant Topics: 1. Station Parameters 177 2. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 133: Music-On-Hold (Moh)

    Matrix Music-on-Hold (MOH) What’s this? Whenever a person is put on hold while his call is being transferred or otherwise, the person gets music. Vision supports three types of music sources. Music Internal Music External Music VM Music Internal Music Source Vision offers a 16-tune hold on music.
  • Page 134 The external music port is an audio input port and no electrical signal of higher value than the specified limit should be applied to this port. This may result in permanent damage to the system. Matrix warranty does not cover damages resulting from improper use.

  • Page 135: Operator

    Station is from 00 to 08. By default, Operator station is 00. Example: Program station 28 (software port 07) as operator. 1101-07 Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1. Station Parameters 177 =X=X= Vision System Manual...

  • Page 136: Paging

    • This can also be used for mass communication. How to make connection for the PAS port? The Vision supports one audio output port for personal address/public address. • If personal address is to be made, a speaker of 4Ù/8Ù can be directly connected to the PAS port.
  • Page 137 • It is possible to hold PAS activity and attend another call. • It is possible to have conference with PAS port as one of the parties. • It is possible to toggle between paging port and another party (trunk or station). =X=X= Vision System Manual...

  • Page 138: Power Down Mode

    22, whereas Trunk 3 gets connected to station 23. Trunk Power Down Station 22 and Data Port • At the time of power failure/Power return ongoing calls will be disconnected. Relevant Topics: 1. Installing the System 17 2. Troubleshooting 225 =X=X= Vision System Manual...

  • Page 139: Privacy

    Also if DID is activated, outside caller can reach any station or if there is a call from another trunk line, it will interrupt your conversation by giving intrusion tone. Some times this is very annoying and undesirable. Vision provides privacy against all these types of intrusions. This is known as Privacy.
  • Page 140 Is Station A programmed with privacy against Interrupt Request / Barge-In or Raid ? Call blocked. Station C gets error tone Station A gets beeps in his speech Logic of Interrupt Request, Barge-In and Raid follows here Vision System Manual...
  • Page 141 System gives beeps to station A for trunk landing ring timer. Does station A attends the trunk call? System routes the call to the next destination in trunk landing group. Station B goes on hold. Caller gets connected to Station A. Vision System Manual...
  • Page 142 Call Privacy is a programmable feature. Please refer Class of Service (COS) for details on how to allow Call Privacy to a user. Example: Program station 21 such that no other station can Raid it. Assign it a Class of Service group with call Privacy-Raid enabled. Relevant Topic: 1. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 143: Programming The System

    At this level, User does the programming for himself for features like Alarms, Personal memory. For more details, please refer respective sections. Vision has fixed number of station ports and trunk ports each port has a hardware port, a software port and a flexible number associated to it. Following table clarifies this in more details.
  • Page 144 • If the SE password is not entered correctly, system gives error tone. • Only one person can enter SE mode at a time. • To exit SE, dial ‘00’ from the programming tone. You get Matrix dial tone. System Administrator (SA) Mode •...
  • Page 145 15. Operator 135 16. SMDR 168 17. DOSA 100 18. Voice Message Applications 205 19. Department Call 89 20. Paging 136 21. External Call Forward 110 Relevant Topics: 1. System Security (Password) 180 2. Remote Programming 154 =X=X= Vision System Manual...

  • Page 146: Raid

    Raid is a sensitive feature. The System Engineer should restrict access to this feature. If a user is allowed the access to raid, he should use this responsibly. Relevant Topics: 1. Class of Service (COS) 70 2. Privacy 139 =X=X= Vision System Manual...

  • Page 147: Real Time Clock (Rtc)

    3. Time Table The Vision is equipped with built in Real Time Clock (RTC) circuit. This circuit is to be set once with current date, day and time values. It then updates itself regularly to keep track of the parameters. However, please note that the RTC circuit can drift over a long period.

  • Page 148: Relay Port

    Vision will retain the last state and will switch ON the water pump on power restoration.
  • Page 149 Auto OFF, Duration based Auto ON, time based Auto ON, Time based Auto OFF. How to connect external devices to relay port? A 3-Phase load can be connected to the Relay Port as shown below: AC Mains R B Y N Vision 60VDC Max. Load Vision System Manual...
  • Page 150 Duration based Auto OFF Duration based Auto ON Duration based Auto ON and Duration based Auto OFF Time based Auto Off Time based Auto On Time based Total Auto By default, Relay port is programmed for manual operation. Vision System Manual...
  • Page 151 Switch ON Time Switch OFF Time HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS Vision System Manual...
  • Page 152 Use following command to operate relay if used in total manual/Partial manual mode: 3990 : To turn OFF the relay. 3991 : To turn ON the relay. Example: Program Vision for following constraints: A school wants to ring the school bell at following times: ON Time OFF Time...
  • Page 153 Matrix 1802-1-03-083000 1802-1-04-090000 1802-1-05-093000 1802-1-06-101500 1802-1-07-104500 1802-1-08-111500 1802-1-09-114500 1802-1-10-121500 1803-1-00-070045 1803-1-01-072030 1803-1-02-080030 1803-1-03-083030 1803-1-04-090030 1803-1-05-093045 1803-1-06-101545 1803-1-07-104530 1803-1-08-111530 1803-1-09-114530 1803-1-10-121545 Relevant Topics: 1. Real Time Clock 147 2. Class of Service (COS) 70 =X=X= Vision System Manual...

  • Page 154: Remote Programming

    Matrix Remote Programming What’s this? One can program Vision from any remote location. The remote user can program the system using the same commands as used by a normal local station to program the system. How it works? Following flow chart depicts the process:...
  • Page 155 • When ‘00’ is dialed to come out of SE mode the remote end goes on hold. The operator at the system end should dial ‘Flash’ to retrieve the remote end. Relevant Topic: 1. Programming the System 143 =X=X= Vision System Manual...

  • Page 156: Scheduled Dialing

    Step 4: Default all the parameters of the Scheduled dialing using command 2001 (if required). On using above commands, a table shown below is formed: Number Number to be Trunk Access Time Index dialed Group 1611912112 09:00 1611912111 18:00 Vision System Manual...
  • Page 157 STD facility in the trunk access group because while dialing out the number the system selects the free trunk from the trunk access group. • To know programming details, please refer “Configuration Reports”. Relevant Topics: 1. Real Time Clock 147 2. Trunk Access Groups 189 =X=X= Vision System Manual...

  • Page 158: Security Dialer

    Security Dialer What’s this? • The Vision offers a security feature, which dials out three different numbers one by one in case of emergency. In each case, when the called party answers the call, it delivers a pre-recorded message. This feature is called ‘Security Dialer’.
  • Page 159 How to program? Step 1: Enable/disable the DIP using command 1901. Step 2: Program the DIP as Active High/Active Low using command 1902. Step 3: Program the trunk access group for making external call using command 1903. Vision System Manual...
  • Page 160 Use following command to program the number of trials to be made for one emergency number: 3038-Count Where, Count is the number of trials to be made for one emergency number from 000 to 255. By default, 3 trial are made for on emergency number. Vision System Manual...
  • Page 161 • If the called party dials ‘0’ during the message, the system considers it to be an acknowledgment and suspends dialing that particular emergency number. • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1. Voice Message Applications 205 =X=X= Vision System Manual...

  • Page 162: Selective Trunk Access

    What’s this? • The station user can access a particular trunk by dialing a code. The Vision provides a facility to assign trunk access code viz. 0, 5, 61 and 62 to a group of trunks. It is possible to program groups containing only one trunk.

  • Page 163: Station Group

    • Any station can answer the call using call pick up feature. • Any station group can be programmed as Department group. • Any station group can be programmed as Doorphone group. • Any station group can be programmed as Trunk Landing Group. Vision System Manual...
  • Page 164 The station rings for the time set The station rings till the call matures Use following command to program continuous or non-continuous ring for stations with same destination index in all the station groups: 4704-*-Destination Index-Continuous Ring Vision System Manual...
  • Page 165 • Call traffic should be distributed equally on all four destinations. The requirement is for department call. Hence a station group for this purpose should be formed. Use following command: 4702-1-00-0-00 4702-1-00-1-01 4702-1-00-2-02 4702-1-00-3-03 4703-1-00-0-20 4703-1-00-1-10 4703-1-00-2-15 4703-1-00-3-20 4704-1-00-0-1 4704-1-00-1-0 4704-1-00-2-0 4704-1-00-3-0 4705-1-00-1 Vision System Manual...
  • Page 166 4702-1-02-0-00 4702-1-02-1-01 4702-1-02-2-06 4702-1-02-3-07 4703-1-02-0-30 4703-1-02-1-30 4703-1-02-2-30 4703-1-02-3-30 4704-1-02-0-1 4704-1-02-1-1 4704-1-02-2-0 4704-1-02-3-0 4705-1-02-0 Refer ‘Trunk Landing Groups’ to assign a station group to a trunk station 2 can be assigned to trunk 2 for night time. Vision System Manual...
  • Page 167 Please refer ‘Door Phone’ to assign a station group to Door Phone. Important Point: • To know programming details, please refer ‘Configuration Reports’. Relevant Topics: 1. Trunk Landing Groups 196 2. Door Phone 105 3. Department Call 89 =X=X= Vision System Manual...

  • Page 168: Station Message Detail Recording (Smdr)

    Station message detail recording facility is used to keep records of calls made from the system. SMDR is useful in monitoring and controlling the cost of telephone calls. The Vision can keep track of each call made by any station. Each call is stored in form of a record in the SMDR buffer. One outgoing call occupies one record space in the SMDR buffer.
  • Page 169 Store outgoing calls for this trunk Use following command to store outgoing calls for all the trunks: 1512-*-Storage Flag Destination number wise It is to store outgoing calls selectively depending on the destination numbers. The Vision supports a list of 16 Vision System Manual...
  • Page 170 Use following command to decide this: 1515-Call Split Flag Where, Call Split Flag Meaning Store one call Store multiple calls If above option is selected as ‘Store One Call’. It is possible to store the call with originating station or terminating station. Vision System Manual...
  • Page 171 ECF Call Auto Redial The reports are transferred on a computer through the RS232C (COM) port of the Vision. ASCII format is used for this. The report can be stored modified and printed. It is also possible to generate these reports as and when the call is made i.e. online printing (provided computer is connected) or offline.
  • Page 172 • Station message detail recording (SMDR) facility is used to keep track of the incoming calls received by the Vision. SMDR is useful in monitoring and managing the incoming traffic in more effective manner. The Vision can keep log of each call received by it in the SMDR buffer. The buffers for the incoming calls and outgoing calls are different.
  • Page 173 1554-MM-SS Where, Flag Meaning Don't store Store Supportive commands: If an outgoing call is transferred from one station to another station, it can be stored as one call or two calls. Use following command to decide this: Vision System Manual...
  • Page 174 Unanswered Call DID Unanswered Call The reports are transferred on a computer through the RS232C (COM) port of the Vision. ASCII format is used for this. It is possible to generate these reports as and when the call is made i.e. online printing (provided a printer or a computer is connected) or offline.
  • Page 175 (Minutes is from 00 to 59, Seconds is from 00 to 59) Use following command to start printing of SMDR Incoming calls report: 1580 Use following command to start printing of SMDR Outgoing calls report: 1540 A sample printout of SMDR reports is attached herewith for ready reference. Vision System Manual...
  • Page 176 10-01-00 06:22 00:00:04 123456 10-01-00 06:23 00:00:22 10-01-00 06:24 00:00:28 -------------------------------------------------------------------------------- O : DOSA Call E : ECF Call N : Normal Call A : Auto Redial -------------------------------------------------------------------------------- MATRIX VISION Software : V1.0 Page : 1 =X=X= Vision System Manual...

  • Page 177: Station Parameters

    Default : 7 seconds. Valid Range : 000 to 255 seconds. Relevant Topics: 1. Class of Service (COS) 70 2. Toll Control 184 3. Trunk Access Groups 189 4. Dial by Name 91 5. Call Pick Up 57 Vision System Manual...
  • Page 178 : On -On Daily Alarm Time HOT Delay(Sec),Destination : 03 None- Call Transfer Type-Dest : None 61 62 AL-DL Night Personal Memory : II TAC Number II TAC Number -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 2 =X=X= Vision System Manual...

  • Page 179: System Parameters

    Default all Timers Use following command to load default values of all timers: 1107-*-# On giving this command all the timers of the system will set to default values. =X=X= Vision System Manual...

  • Page 180: System Security (Passwords)

    Matrix System Security (Passwords) What’s this? Vision’s programming/usage is secured at three levels: • System Engineer level. This level is protected by SE password. • System Administrator level. This level is protected by SA password. • User level. This level is protected by user password.

  • Page 181: Time Table

    • Features like ECF, DID, DOSA, etc. Vision offers two modes of operation viz. Manual and auto. If the system is set for manual mode, the system should be programmed for daytime or nighttime manually. This mode is useful in offices where there are no fixed office hours or at residences where two different set of features/facilities are not required.
  • Page 182 Example: Program a time table with normal office hours from 08:30 to 17:00 hours from Monday to Saturday. Sunday is a Holiday. Set the time table in Auto mode. 1053-1-0000-0000 1053-2-0830-1700 1053-3-0830-1700 1053-4-0830-1700 1053-5-0830-1700 1053-6-0830-1700 1053-7-0830-1700 1051-1 Vision System Manual...
  • Page 183 On coming back to the office, you can changed it to daytime and then to automatic mode. • Working hours and Non-working hours can be interpreted as daytime and nighttime. • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1. Real Time Clock 147 =X=X= Vision System Manual...

  • Page 184: Toll Control

    How it works? • Vision uses Allowed Lists and Denied Lists to support this feature. • When a call is made, the Vision compares each digit of the dialed number string with the number strings in allowed list and denied list.
  • Page 185 Step 8: Assign customized allowed list to the stations using commands 4501 and 4502. Step 9: Assign customized denied lists to these stations using commands 4511 and 4512. Step 10: Also assign a default/customized allowed list to these stations for the locked condition using commands 4521. Vision System Manual...
  • Page 186 Denied List is from 0 to 7. Use following command to assign denied list to all stations during nighttime: 4512-*-Denied List Step 5 If the requirement is not met by default allowed lists and denied lists then write down the requirement on a Vision System Manual...
  • Page 187 022-7878787, 022-7878788 and 011 but shall allow all other calls. Use following command to program allowed list 6: 1202-1-6-00-0116565655-#* 1202-1-6-01-0116565656-#* 1202-1-6-02-022-#* Other location in the allowed list are blank and hence other numbers like 0,1,2,3,4,5,6,7,8 and 9 need not be entered. Vision System Manual...
  • Page 188 Use following command to assign denied list to station 22 (software port is 01) during night time: 4502-1-01-0 Relevant Topics: 1. Allowed and Denied Lists 31 2. Station Parameters 177 3. Configuration Reports 80 4. Dynamic Lock 107 =X=X= Vision System Manual...

  • Page 189: Trunk Access Groups

    If first trunk is free, it allotted to the station. In such case it is possible that first few trunks in a group would be used frequently. How it works? Following flow chart depicts the chronology of events when a station grabs a trunk. Vision System Manual...
  • Page 190 Select next cheaper System waits for next cheaper trunk trunk in this group available ? action from the user System gives busy tone to the station System waits for next action from user Vision System Manual...
  • Page 191 System waits for next action from the station user Are other trunks available within TAG ? System dials out the number System gives busy tone to the station System waits for next action from the station Vision System Manual...
  • Page 192 Trunk Access Group is from 0 to 7. Use following command to default all trunk access groups: 4401-*-# Step 4 Vision offers maximum 4 trunk access codes viz. 0, 5, 61 and 62. These codes are common for all the station Vision System Manual...
  • Page 193 • Technical department and Marketing department should not get trunk access to any trunk during night time. • Administration department should get access to trunk 1 by dialing ‘0’ during night time. • Station 29 (security station-software port 08) should get access to all the trunks by dialing ‘0’ during night Vision System Manual...
  • Page 194 4402-1-1-1-2-# 4402-1-2-1-2-3-# 4402-1-3-# 4402-1-4-1-# 4411-1-00-0-0 4411-1-01-0-0 4411-1-02-0-1 4411-1-03-0-1 4411-1-04-0-2 4411-1-05-0-2 4411-1-06-0-2 4411-1-07-0-2 4411-1-08-0-3 4411-1-08-1-3 4411-1-08-2-3 4411-1-08-3-3 4412-1-00-0-3 4412-1-01-0-3 4412-1-02-0-3 4412-1-03-0-3 4412-1-00-1-3 4412-1-01-1-3 4412-1-02-1-3 4412-1-03-1-3 4412-1-00-2-3 4412-1-01-2-3 4412-1-02-2-3 4412-1-03-2-3 4412-1-00-3-3 4412-1-01-3-3 4412-1-02-3-3 4412-1-03-3-3 4412-1-04-0-1 4412-1-05-0-1 4412-1-06-0-1 4412-1-07-0-1 4412-1-08-0-2 Vision System Manual...
  • Page 195 Matrix Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topics: 1. Least Cost Routing (LCR) 124 2. Time Table 181 3. Class of Service (COS) 70 4. Trunk Parameters 199 =X=X= Vision System Manual...

  • Page 196: Trunk Landing Groups

    • Vision offers flexibility to make all the different trunks land on different station during day time and night time. • Vision uses the Station Groups for this purpose. It is possible to assign a station group to a trunk. The trunk call would land on these stations as per the programming of the station group.
  • Page 197 4705-1-00-0 Make Group 1 as per the requirement: 4702-1-01-0-00 4702-1-01-1-00 4702-1-01-2-00 4702-1-01-3-00 4703-1-01-0-10 4703-1-01-1-10 4703-1-01-2-10 4703-1-01-3-10 4704-1-01-0-1 4704-1-01-1-1 4704-1-01-2-1 4704-1-01-3-1 4705-1-00-0 Make Group 2 as per the requirement: 4702-1-02-0-07 4702-1-02-1-08 4702-1-02-2-07 4702-1-02-3-08 4703-1-02-0-10 4703-1-02-1-10 4703-1-02-2-10 4703-1-02-3-10 4704-1-02-0-1 Vision System Manual...
  • Page 198 As shown in the example above, station group 1 contains only one station i.e. station 21. Hence all other destinations within a group are assigned same station. • By default, station group ‘00’ as assigned to all trunks. Relevant Topics: 1. Time Table 181 2. Station Group 163 =X=X= Vision System Manual...

  • Page 199: Trunk Parameters

    By default, all trunks are enabled. Dial Type The Vision supports both pulse and tone (DTMF) dialing on the trunk ports. Depending on a trunk port’s dial type, the same can be programmed. Use following command to program the dial type of a trunk:...
  • Page 200 022-26305555 and establishes the speech. This way a station user not having access to this number can dial out a long distance number. To avoid this situation, Vision offers this timer. This timer can be set for individual trunks.
  • Page 201 PBX may dial out the number before getting the dial tone. This may result in dialing wrong number. To avoid this situation, Vision offers pause timer, which can be set for individual trunks.
  • Page 202 Spch Connect Delay Timer : 0 sec Pre-Pstn Digit Count Service Provider Ecf Trunk Access Group Ecf Number Day Time Night Time Station Group : Off DOSA : Off : Off : On -------------------------------------------------------------------------------- MATRIX VISION Software : V1.5 Page : 2 =X=X= Vision System Manual...

  • Page 203: Trunk Reservation

    • Station which requested trunk reservation can make more than one call during trunk reservation timer. • The trunk becomes available to other users after the timer. This timer is called Trunk Reservation Timer and is programmable. Relevant Topics: 1. Class of Service (COS) 70 2. Auto Call Back 38 =X=X= Vision System Manual...

  • Page 204: User Security (User Password)

    User Security (User Password) What’s this? Vision provides security to the user by way of a Password. This helps to avoid any unauthorised use. • Each station of Vision has a password. This password helps the user in using following features: •...

  • Page 205: Voice Message Applications

    What’s this? Vision can store various messages. These messages can be played back to the caller/user depending on the situation. If Auto Attendant is activated on few trunk lines then it is possible to guide caller to reach his desired person using this facility.
  • Page 206 • If ‘Dial by Name’ feature is not to be used, then voice message for initial guidance may not be recorded instead the station numbers can be recorded in the day time greeting only. The day time greeting in such Vision System Manual...
  • Page 207 Use following command to program the source of recording as internal/external: 1404-Code Where, Code Meaning Recording from Telephone Recoding from 'Music' Port Step 4 Use following command to record VM partition: 1405-Part Number Where, Part Number is from 00 to 15. Vision System Manual...
  • Page 208 • Avoid room noise to maintain clarity of the message. • Enter in the programming mode from this extension. • Issue command 1404-0. • You will get confirmation tone. • Issue command 1405-Part Number. • Start recording your message. Vision System Manual...
  • Page 209 • A better option is supported by Vision to record high quality message. We need a cassette or CD player with pre-amplified output port.
  • Page 210 It is advisable to the SE that before issuing the command to default the system config, number of VM parts and assignment of VM application to a VM part number is known to him. • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1. Music on Hold 133 =X=X= Vision System Manual...

  • Page 211: Walk-In Class Of Service

    • To make two calls one after the other, the user needs to dial the code twice. • Walk in Class of Service is not allowed with default user password. • Walk in Class of Service is available to all the stations. Relevant Topic: 1. User Security (User Password) 204 =X=X= Vision System Manual...

  • Page 213: Section 3: Appendices

    Section 3: Appendices...

  • Page 215: Appendix A: Technical Specifications

    : 2.0 kg (4.41 lbs) Weight : 0° to 45°C (32 to 113 Fahrenheit) Ambient Conditions : 0.5mm single twisted pair Cabling : Temperature: 0° to 45°C (32 to 113 Fahrenheit) Environment : Humidity: 95% RH, non-condensing =X=X= Vision System Manual...

  • Page 216: Appendix B: Feature Commands

    Cancel C.F.-If Busy Call Forward - If No Reply 133-Station Cancel C.F.-If No Reply Call Hold Call Hold Flash Call Park Call Park Flash-7 Retrieve Parked Call Call Pick Up Call Pick Up-Group Call Pick Up-Selective 12-Station Vision System Manual...
  • Page 217 Interrupt request Interrupt Request Station-5 Last Number Riadial Last Number Redial Live Call Supervision Live Call Supervision 199-Station Memory Dialing Use Memory Dialing 8-Directory Index Paging Paging 3998 Programming Personal Memory Program Personal Memory 18-Location Code-Trunk Access Code-Number-# Vision System Manual...
  • Page 218 Matrix Raid Raid Station-4 Relay Port Relay Off/On 3990/3991 Trunk Access Trunk Access-Group/Selective 0 or 5 or 61 or 62 Walk-In Class Of Service Walk-In Class Of Service 111-Station-User Password =X=X= Vision System Manual...

  • Page 219: Appendix C: Programming Commands

    Clear all the telephone numbers from the CLI table 1604-*-# Ass. dest. type & dest. for IC telephone No. in the CLI table 1605-1-Index-Destination Type-Destination Ass. same dest. type & dest. for all the IC Nos. in the CLI table 1605-*-Destination Type-Destination Vision System Manual...
  • Page 220 Assign trunk group to forward the calls of a trunk 3703-1-Trunk-Trunk Access Group Assign dest. No. where the calls are to be forwerded for a trunk 3704-1-Trunk-Telephone number-# Flash Timer Program Flash Timer 4102-1-Station-Flash Timer Program same flash timer for all the stations 4102-*-Flash Timer Vision System Manual...
  • Page 221 1901-1/0 Program the DIP as Active High or Active Low 1902-1/0 Assign a trunk access group to a DIP 1903-Trunk Access Group Program the Emer. phone number where the call is to be made 1904-Index-Emergency Phone Number-#* Vision System Manual...
  • Page 222 Set incoming call storage to default settings 1505-# Store Normal Calls 1561-Flag Store DID Calls 1562-Flag Store Unanswered Calls 1563-Flag Store DID Unanswered Calls 1564-Flag Store all Calls 1565-Flag Store Calls of a station 1551-1-Station-Flag Store Calls of all stations 1551-*-Flag Vision System Manual...
  • Page 223 4522-1-Station-Locked Denied List Assign denied list to all stations for locked condition 4522-*-Locked Denied List Trunk Access Group (TAG) Put the trunk in trunk access group 4402-1-Trunk Access Group-Trunk0…Trunk2/# Put same trunk in all trunk access groups 4402-*-Trunk0…..Trunk2/# Vision System Manual...
  • Page 224 1405-Part Number Playback the recorded VM partition 1406-Part Number Assign an application to a VM partition 1407-Voice Message Application-Part Number De-assign application from a VM partition 1407-Voice Message Application-# Set default values for all the VM parameters =X=X= Vision System Manual...

  • Page 225: Appendix D: Troubleshooting

    • Please check for loose connection of PT3 connector. • Please contact authorised Matrix dealer. Vision does not work in power down mode • Check the battery power. The battery should be charged properly. • Check the Battery connector and the battery cable for any open circuit.
  • Page 226 • Please check the connections of the Panic Switch/Sensor to the Digital Input Port. • Please check for any open circuit in the wiring. • Please check the programming for Security Dialer. • Please contact authorized Matrix dealer. =X=X= Vision System Manual...

  • Page 227: Glossary

    : A type of signalling in which codes (digits) are dialed in DTMF mode. TONE DIALING : Different frequencies used for signaling. TONES : An external trunk line coming from Service Provider. TRUNK : Private Branch Exchange. =X=X= Vision System Manual...

  • Page 228: Index

    CLIP 65 Communication Port 75 Conference 77 Configuration Reports 80 Connecting a Hotline to the PBX-Please refer Trunk Parameters 199 Connecting a Lease line to the PBX-Please refer Trunk Parameters 199 Consultation Hold-Please refer Call Splitting 61 Vision System Manual...
  • Page 229 Hold 116 Hot Line 117 Incoming Call landing-Please refer Trunk Landing Groups 196 Independent Timings-Please refer Time Table 181 Individual Memory Dialing-Please refer Abbreviated Dialing 25 Installing the System 17 Intercom-Please refer Internal Call 119 Internal Call 119 Vision System Manual...
  • Page 230 Quick Dialing-Please refer Abbreviated Dialing 25 Raid 146 Real Time Clock (RTC) 147 Redial-Please refer Last Number Redial 123 Relay Port 148 Reminder Call-Please refer Alarms 28 Reports-Please refer SMDR and Configuration Reports 168, 80 Remote Programming 154 Vision System Manual...
  • Page 231 Troubleshooting 225 Trunk Access Groups 189 Trunk Answer from any station-Please refer Call Pick Up-Selective 57 Trunk Call Beeps-Please refer Privacy Trunk Parameters 199 User Security (User Password) Voice Message Applications 205 Walk-In Class of Service 211 =X=X= Vision System Manual...

  • Page 232: Notes

    Matrix Notes Requirement: • Extensions to be given flexible numbers from 21, 22, 23 to 25 • COS group for 21, 22, 23 and 25 is 7. …………….. …………… ………… Vision System Manual...
  • Page 233 Matrix Notes Vision System Manual...

  • Page 234: Programming Register

    Matrix Programming Register S.N. Date Major Programming Changes made Vision System Manual...
  • Page 235 Matrix Programming Register S.N. Date Major Programming Changes made Vision System Manual...

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