Matrix Visionpro System Manual page 142

Call Transfer - On Busy
• In this case, call is transferred to a station already in speech with some other person.
• The busy destination station gets intrusion tone. He/she can speak to the calling person by dialing Flash.
• Call can be transferred to a busy station only if it is not programmed with call privacy from trunk calls.
• If the called station does not respond to the intrusion tone within 45 seconds, the call comes back to the
station that transferred the call.
• If the station that transferred the call is free at the time of call return, caller gets ring.
• If the station that transferred the call is busy at the time of call return and if it was an internal call transfer,
then the caller gets busy tone.
• If the station that transferred the call is busy at the time of call return and if it was a trunk call transfer, then
the system waits for the station to become free. The caller gets Ring Back Tone.
Call Transfer - Trunk-to-Trunk
• In this case, an external call can be transferred to another trunk line.
• The operator need not remain in speech. Two external persons can speak through the VISIONPRO.
• In case a colleague has not come to the office, his incoming calls can be transferred to his/her residence's
phone line or to his mobile.
• In case a remote colleague does not have long distance or international dialing facility from his present
location, he/she can dial the office number and request the operator to connect to the desired long
distance number.
• In this case, a warning tone is fed after the DOSA Inactivity Timer. To extend the call, either of the persons
has to dial a digit in tone (DTMF). Dialing of '#0' terminates the call and both the trunks get released.
While waiting for the station to answer, you can abandon the transfer by dialing Flash. The ring on the
station stops and you get connected to the person on hold.
How to configure
To be able to use Call Transfer, this feature must be enabled in the Class of Service group of the stations to be
allowed this feature. Refer the topic
How to use
To make a Call Transfer - Screened,
• Speech with a station or a trunk.
• Dial Flash.
• Dial the destination station number.
• Speech when answered.
• Replace the handset.
• Call is transferred.
To make a Call Transfer - While Ringing,
• Speech with a station or a trunk.
• Dial Flash.
• Dial the destination station number.
• Replace the handset while the destination party is ringing.
• Call is transferred.
Matrix VISIONPRO System Manual
"Class of Service (CoS)" to know more.
136