Voice Message Applications - Matrix Visionpro System Manual

Voice Message Applications

VISIONPRO allows you to record different voice messages which can be played to callers/users for specific
situations. For example, if Auto Attendant are enabled on a trunk line, you can configure the system to play Voice
Messages to greet and guide callers. When a feature like Auto Redial is set you can configure the system to play a
message to the called party in case he/she answers the call before the caller. You can also configure the system to
play Voice Messages instead of the default 'Music-on-Hold'.
Voice messages find their applications in following features/facilities:
• Music on Hold (MoH).
• Day Greeting.
• Night Greeting.
• Initial Guidance Message.
• Dial by Name Message.
• No Dial Message.
• Wrong Dial Message.
• Transfer Message.
• Busy Message.
• No Reply Message.
• Alarm.
• Emergency Message.
• Auto Redial.
• Maximum sixteen voice modules with a combined size of 256 seconds is available in VISIONPRO. So,
by default, duration of each voice module part is, 256/16 = 16 seconds.
• It is possible to assign the same Voice Module to more than one Voice Message Application.
• Only four voice modules will be played simultaneously. Thereafter, other users will get on hold music.
Applications of Voice Guidance
• Voice guidance for Music On Hold
Callers who are put on hold are usually played music as they wait. You can play a voice message instead
of music to the callers. The message may contain any promotional information about your company or
services provided by your organization.
For example:
"Welcome to Progressive Bearings. We are glad to announce that we are now an ISO 9001 company. We
deliver best and optimum quality products to all our customers."
• Voice guidance for the Day Time Greeting
For the Day time a pre-recorded greeting or welcome message is played to the callers.
Popular Day time message is:
"Welcome to Progressive Bearings."
• Voice guidance for Night Time Greeting
For the Night time a pre-recorded message is played to the callers so that the system greets the callers in
your absence and also guides them.
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