Matrix Eternity ne Quick Start Manual
  1. Manuals
  2. Brands
  3. Matrix Manuals
  4. PBX
  5. ETERNITY NE
  6. Quick start manual

Matrix Eternity ne Quick Start Manual

Ip pbx for small businesses
Hide thumbs Also See for Eternity ne:
Table of Contents

Advertisement

Quick Links

See also: System Manual
ETERNITY NE
Quick Start

Advertisement

Table of Contents
loading

Related Manuals for Matrix Eternity ne

Summary of Contents for Matrix Eternity ne

  • Page 1 ETERNITY NE Quick Start...

  • Page 3: Quick Start

    ETERNITY NE The Next Generation IP PBX for Small Businesses Quick Start...
  • Page 4 Copyright All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Matrix Comsec. Version 1 Release date: February 19, 2011...

  • Page 5: Table Of Contents

    Contents Know Your ETERNITY NE ................1 ETERNITY NE Overview ................... 1 Ports and Connectors .................. 2 LED ......................2 Installing ETERNITY NE ................. 3 Preparing for Installation ................... 3 Selecting the Site ....................4 Getting Started ....................4 Package Contents ..................4 Installing Optional Modules ................
  • Page 6 Activating License Key ..................31 Table of Contents...

  • Page 7: Know Your Eternity Ne

    Know Your ETERNITY NE Thank you for choosing the Matrix ETERNITY NE! Please read the instructions in this Quick Start to install and operate this feature-rich IP PBX. This is a common Quick Start for all configurations of ETERNITY NE. For the purpose of illustration, ETERNITY NE6 is used throughout this document.

  • Page 8: Ports And Connectors

    Single SIM mobile ports to connect to the GSM/UMTS Mobile 2 network. To connect SIP Trunks/IP extensions the VoIP module (optional) must be present in your ETERNITY NE. To connect more than 8 SIP extensions, you must purchase the IP8 license. Description Colour and Cadence Power LED.

  • Page 9: Installing Eternity Ne

    Pulse/Tone switchable push-button phone, Feature phone or Cordless phone. • A fax machine, if you want to connect one to the SLT port of ETERNITY NE. • One or two digital keyphones (Matrix proprietary phones), as required, to connect as DKP extensions.

  • Page 10: Selecting The Site

    Always wear an electrostatic discharge prevention wrist strap/belt and use a grounding mat when handling the product. Protect the ETERNITY NE from heavy voltages entering from CO trunk and Extension lines. Install Primary Protection Modules (PPM) with Gas Discharge Tubes (GDT) and fuses on entry points for all trunk lines and extensions.

  • Page 11: Installing Optional Modules

    Unpack the VoIP module and verify package contents. • Make sure power supply is turned off before you begin installation. • Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside. Matrix ETERNITY NE Quick Start...

  • Page 12: Voice Mail System Module

    • Activate the License for the VMS. See “Activating License Key” under Configuring ETERNITY NE for instructions. Door Phone Module • Unpack the Door Phone module and verify package contents. • Make sure power supply is turned off before you begin installation.

  • Page 13: Connecting To Trunks

    Number (PIN) on the SIM (in consultation with the customer/owner of the SIM). To enable SIM PIN protection, • get a mobile handset. Insert the SIM into the mobile handset. • from the mobile handset, enable PIN Protection. Matrix ETERNITY NE Quick Start...
  • Page 14 • change the SIM PIN to 1234 (this is the default PIN for both SIM cards used in the system). You can change this SIM PIN later from ETERNITY NE when configuring the mobile port. • remove the SIM from the mobile handset.

  • Page 15: Voip Network

    Connect the antenna to the antenna connector. The UMTS Mobile Ports of ETERNITY NE also provide Wireless WAN Interface. If you want to use wireless WAN over the Mobile port, you must have UMTS module installed in the system and Internet services activated on the SIM.
  • Page 16 NE and the other end into the Broadband Router/Modem. If connecting to a Private Network (Behind a NAT Router), • Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NE and the other end into the LAN Switch/Hub. Matrix ETERNITY NE Quick Start...

  • Page 17: Connecting Extensions

    • Plug the RJ11 end of the telephone cables into the SLT ports of ETERNITY NE. Terminate the other end of the cables from the SLT ports on the wall jacks to which the SLTs, fax machine are connected.
  • Page 18 To connect EONSOFT, • Plug the RJ11 end of a telephone cable into the DKP port of ETERNITY NE. Terminate the other end from the DPK port on the wall jack. • Plug the RJ11 end of a second cable into the connector labeled as ‘DKP’ on the dongle of EONSOFT.

  • Page 19: Connecting Sip Extensions

    When you register any SIP device, other than the Extended IP Phone, on the public network as SIP Extension, you must configure the Registrar Server Address of ETERNITY NE, the Registrar Server Port, the SIP ID, Authentication ID and Password in the SIP device.
  • Page 20 DSL Modem/ Router PSTN Ethernet LAN Switch/Hub If ETERNITY NE is connected to a Private Network (Behind the NAT), • Connect SETU VP248, the Extended IP Phone, or any standard IP Phone to the LAN Switch. • You may also register any SIP device (Extended IP Phone or Open IP phone) on the public network as SIP Extension.
  • Page 21 LAN Switch/Hub Ethernet • Connect SETU VP248, the Extended IP Phone, or any standard IP Phone to the LAN Switch. • You may also register any SIP device on the public network as SIP Extension. Matrix ETERNITY NE Quick Start...
  • Page 22 Numbering Plan page under Basic Settings of Jeeves. • For the SIP extension number you assigned to the Extended IP phone, configure these parameters on the MATRIX Extended IP Phone Settings page of Jeeves. • Enable Matrix Extended IP Phone Mode.
  • Page 23 Connect the PC Port of the phone with LAN Port of the computer. • Plug the connector of the Power Adapter in to the power jack 1. The SETU VP248 does not have a power switch. Matrix ETERNITY NE Quick Start...
  • Page 24 As soon as the ‘Loading...’ message appears on the phone display, press # key. W e l c om e t o M a t ri x L oa d i n g . . . Matrix ETERNITY NE Quick Start...
  • Page 25 W e l c om e t o M a t ri x L oa d i n g V 0 5 R 0 1 _ E x t S I P Matrix ETERNITY NE Quick Start...
  • Page 26 D H C P d i s c o v e r y. . . ! On getting the IP Address, the phone initiates Auto Configuration to download the configuration files from ETERNITY NE. • As the phone downloads the configuration files, the file names will appear one by one.
  • Page 27 On successful registration, the phone will display the current day, date and time, the extension number and name assigned to the extension phone. M on 2 0 D E C 1 6 : 5 8 3 0 3 R e c e pt i o n 2 Matrix ETERNITY NE Quick Start...

  • Page 28: Setting Up The Voice Mail System

    Network port settings for the VMS from Jeeves. Connecting Door Phone and Door Lock The ‘Door Phone’ connector on the ETERNITY NE has the door phone port and the digital output port (DOP). You may connect any standard 4-wire Door Phone and a Door Lock release relay to this port.
  • Page 29 • Plug the RJ45 end of the cable supplied for the Door Phone port into the Door Phone connector of ETERNITY NE. Connect the free end of the cable to the 4- wire door phone. If connecting a Door Lock release, connect the free end of the cable to the Door Lock release device.

  • Page 30: Powering On Eternity Ne

    Powering on ETERNITY NE • Connect the power adapter to ETERNITY NE. • Plug in the power adapter of ETERNITY NE into the power outlet. • Switch on power supply and wait for the Reset Cycle to complete. Reset Cycle •...

  • Page 31: How To Access Jeeves

    Ethernet Port LAN Port Connect a standalone computer to ETERNITY NE, when installing the system for the very first time. You may connect it to a computer on LAN at a later stage, once you have finished installation and configuration of the system.
  • Page 32 NE in the address bar of the browser. • The Welcome page will open. • In the Login as combo box, select System Engineer. • In the Password field, enter 1234, the default System Engineer Password. • Click the Login button. Matrix ETERNITY NE Quick Start...
  • Page 33 On successful login, the home page of the System Engineer configuration mode opens. The left pane shows the links Basic Settings, Advanced Settings and Administration. Matrix ETERNITY NE Quick Start...
  • Page 34 Administration allows you to carry out system maintenance and monitoring like uploading configuration and firmware, debug, system restart. You can also view the system details and status of all trunk and extension ports. • You may now configure the Basic Settings of ETERNITY NE. Matrix ETERNITY NE Quick Start...

  • Page 35: Basic Configuration

    To navigate the Wizard pages use the Next and Back buttons. • When you press the Next button, the changes on the current page are saved and the Wizard takes you to the next page. Matrix ETERNITY NE Quick Start...

  • Page 36: Using Selective Configuration

    You can choose the parameters you want to configure, and the order in which you want to configure. To do this, • Click the Basic Settings link. • The parameter sub-links appear on the left pane. Matrix ETERNITY NE Quick Start...
  • Page 37 Set the desired values on this page and click Submit button to save. You may use the Wizard or selectively configure the Basic Settings pages, whichever works best for you. Read the ETERNITY NE System Manual for detailed instructions. Activating License Key To install the Voice Mail System or to connect more than 8 SIP Extensions, you would need to activate a License Key in the system.
  • Page 38 To activate the License Key online, • Keep your Current License Key and the License Voucher ready. • Open a new window on your browser. • Enter http://115.118.161.162:81/matrixlicense in the address bar of the new window. Matrix ETERNITY NE Quick Start...
  • Page 39 • The Login to Access page will open. • Enter your User Name and Password provided by Matrix and click the Login button. Matrix ETERNITY NE Quick Start...
  • Page 40 On successful login, the License Activation page will open. Matrix ETERNITY NE Quick Start...
  • Page 41 In the field Current License Key, type the current product license key you noted from the License Management page of Jeeves. • Click View button. • The page will show the current License Profile on ETERNITY. Click the Next button to continue. The License Activation page opens. Matrix ETERNITY NE Quick Start...
  • Page 42 • In the License PIN field on this page, enter the License PIN from the Voucher. Matrix ETERNITY NE Quick Start...
  • Page 43 Click the Activate button and wait for a few seconds, as the activation is initiated. On successful activation, the confirmation message will appear on your screen along with the activation date and time. You will also be sent a confirmation mail to your e-mail ID (registered with Matrix). Matrix ETERNITY NE Quick Start...
  • Page 44 Open the License Management page under Advanced Settings. • Enter the new License Key generated in the field Enter License Key. • Click Submit button. The Service Profile on this page will be updated according to the license. Matrix ETERNITY NE Quick Start...
  • Page 45 To log off, click Logout. If you are unable to use Online Activation of the License Key or have no internet access, contact the Matrix License Support Centre for assistance in generating the new License key. Matrix ETERNITY NE Quick Start...
  • Page 46 Send your Current License Key and the License PIN (on the Voucher) to the Matrix License Support Centre. • You will receive a new License Key. • Open Jeeves again. • Log in as System Engineer. Matrix ETERNITY NE Quick Start...
  • Page 47 • Click the License Management link under Advanced Settings. • Enter the New License Key you obtained from Matrix in the field Enter License Key. • Click the Submit button. The Service Profile on this page will be updated accordingly.
  • Page 48 MATRIX COMSEC PVT. LTD. Corporate Office: 394-GIDC, Makarpura, Vadodara - 390010, India. Tel.:+91 265 2630555, Fax: +91 265 2636598 E-mail: Info@MatrixComSec.com Factory: 39-GIDC, Waghodia - 391760, Dist. Vadodara, India. Tel.: +91 2668 262056/57 Technical Support: Tel.: +91 2668 263172/73, Fax: +91 2668 262631 E-mail: Support@MatrixComSec.com...

Table of Contents