Matrix ETERNITY NE System Manual
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Matrix ETERNITY NE System Manual

The next generation ip pbx for small businesses
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Table of Contents

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ETERNITY NE
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Summary of Contents for Matrix ETERNITY NE

  • Page 1 ETERNITY NE System Manual...
  • Page 3 ETERNITY NE The Next Generation IP PBX for Small Businesses System Manual...
  • Page 4 Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Comsec's operating and maintenance instructions.

  • Page 5: Table Of Contents

    Applications of ETERNITY NE .......................... 15 Installing ETERNITY NE ..........................17 Preparing for Installation ........................... 17 Getting Started ..............................19 Protecting ETERNITY NE and Yourself ......................20 Connecting CO Trunks ............................23 Connecting to Mobile Networks ........................24 Connecting to the VoIP Network ........................27 Connecting Single Line Telephones .........................

  • Page 6: Table Of Contents

    Operator ................................76 SLT Extensions ..............................79 DKP Extensions .............................. 100 SIP Extensions ..............................130 Door Phone ..............................164 Call Pickup Group ............................168 CO Trunks ............................... 170 Mobile Trunks ..............................191 VoIP Port ................................. 208 SIP Trunks ..............................214 Emergency Numbers ............................

  • Page 7: Table Of Contents

    Calling Line Identity Restriction (CLIR) ......................465 Cancel All Extension Features ........................467 Class of Service (COS) ........................... 468 CLI Based Routing ............................473 Closed User Group (CUG) ..........................476 CO Call Waiting ............................... 481 Conference Dial-In ............................482 Conference-3 Party ............................489 Conference-Multiparty .............................

  • Page 8: Table Of Contents

    OFF-Hook Alert ............................... 686 Paging ................................688 Peer-to-Peer Calling ............................692 Presence ................................. 696 Priority ................................704 Privacy ................................708 Quick Dial ................................ 710 Raid ................................. 712 RCOC (Return Call to Original Caller) ......................715 Real Time Clock (RTC) ........................... 719 Reminder .................................

  • Page 9: Table Of Contents

    Maintenance and Troubleshooting ......................903 Configuration Upload ............................903 Firmware Upgrade ............................909 System Debug ..............................914 PCAP Trace ..............................918 System Status ............................. 921 System Details ..............................921 Voice Mail Memory Status ..........................922 Mobile Status ..............................924 VoIP Status ..............................927 SIP Trunk Status .............................
  • Page 10 Table of Contents...

  • Page 11: Introduction

    This document provides detailed information and instructions for installing and operating ETERNITY NE. You may refer to the ETERNITY NE Quick Start and the ETERNITY NE User Card shipped with the system. You may also refer the User Card for the proprietary digital key phone/Extended IP Phone shipped with the system, for instructions on using the features of the ETERNITY NE.
  • Page 12 Chapter 10: System Status: displays status of the System, Network, Mobile ports and SIP Trunks. How to Read this System Manual This document is organized in a manner to help you get familiar with ETERNITY NE, help you with system installation, configuration and use of the features.

  • Page 13: Access Codes

    'ETERNITY', 'System', 'PBX': These words are used interchangeably and synonymously to mean all models of ETERNITY NE. • Called party/Callee: the person to whom the call is made. • Calling party/Caller: the person who makes a call. Matrix ETERNITY NE System Manual...
  • Page 14 CO Lines: The lines subscribed from the CO Network. In this document it refers to Analog, two-wire Trunk Lines. • Digital Key Phone (DKP): refers to EON, the proprietary digital key phone of Matrix supplied with the ETERNITY. The term 'Digital Key Phone' refers to all models of EON. •...

  • Page 15: Know Your Eternity Ne

    Besides Operator consoles (Digital Key phones, Direct Station Selection consoles) and standard telephones, you can also connect a Fax machine, a door phone, and a door lock release relay to the ETERNITY NE. Matrix ETERNITY NE System Manual...
  • Page 16 Least Cost Routing and Call Budgeting help reduce communication cost and enhances productivity. ETERNITY NE can route a VoIP call on to GSM. In the same way, a call can be routed either on VoIP, GSM or CO. Further, you can select Fixed or Least Cost Routing to route outgoing calls. ETERNITY NE can handle calls on all ports simultaneously, allowing full traffic on all ports.

  • Page 17: The Interfaces

    Door Phone and a Door Lock release. The CO Interface The CO Interface enables the ETERNITY NE to be connected to the PSTN Network. The PSTN Networks across the world support various standards and differ in features. For example, some networks support Caller ID Presentation using DTMF signaling, while some support Caller ID Presentation using FSK signaling;...
  • Page 18 The Digital Key Phone Interface The Digital Key Phone Interface of the ETERNITY is for the purpose of connecting the proprietary Digital Key Phones of Matrix Comsec, namely EON, the PC-based phone EONSOFT and the proprietary Direct Station Selection (DSS) Consoles with the ETERNITY.
  • Page 19 Fax machine connectivity. Voice Mail System (VMS) ETERNITY NE supports a full-fledged, 'in-skin' Voice Mail System to provide mailbox facility to all its extensions (DKP, SLT and SIP). The key auto attendant and voice mail features supported by ETERNITY's Voice Mail System are: •...

  • Page 20: Door Phone

    • Call Taping LAN Interface ETERNITY NE has a single Ethernet port, to which you can connect a standalone computer or to a LAN Switch. You will need to connect ETERNITY to a computer to: • access the web-based programming tool Jeeves.

  • Page 21: Configurations Of Eternity Ne

    Configurations of ETERNITY NE The Matrix ETERNITY NE is available in four configurations: ETERNITY NE6 Built-in interfaces Optional interfaces • 6 CO Trunks • Mobile • 2 DKP ports • VoIP • 14 SLT ports • Voice Mail System •...
  • Page 22 Voice Mail System • Door Phone ETERNITY NE2 Built-in interfaces Optional interfaces • 2 CO Trunks • Mobile • 2 DKP ports • VoIP • 4 SLT ports • Voice Mail System • Door Phone Matrix ETERNITY NE System Manual...

  • Page 23: Hardware Overview

    Hardware Overview Illustrated below are design of the enclosure and the position of connectors on each configuration of ETERNITY ETERNITY NE6 ETERNITY NE4 Matrix ETERNITY NE System Manual...
  • Page 24 ETERNITY NE3 ETERNITY NE Matrix ETERNITY NE System Manual...

  • Page 25: Applications Of Eternity Ne

    The Matrix ETERNITY NE is designed for small and home offices, and nascent enterprises. Illustrated below is an example of how ETERNITY NE can be optimally used by small businesses, taking full advantage of its enterprise grade features and facilities.
  • Page 26 Matrix ETERNITY NE System Manual...

  • Page 27: Installing Eternity Ne

    SIP Account information to be configured in the system to test SIP calls, if VoIP module is present. • Any standard SIP Phone or Matrix Extended IP Phone to register as SIP Extension of ETERNITY NE, if required. The first 8 SIP Extensions you connect are free.
  • Page 28 Installation Site The ETERNITY NE maybe be mounted on a table or on the wall. Select an appropriate site to install the ETERNITY NE taking into consideration the following recommendations and precautions: • The site of installation should be well-ventilated, moisture and dust free, and not exposed to direct sunlight, heat or excessive cold.

  • Page 29: Getting Started

    Getting Started • Unpack ETERNITY NE and verify your package contents. In case any of the items is missing or damaged, contact your Dealer/Distributor. Package Contents • ETERNITY NE with side clamps. • Two self tapping screws (M7x30 PAN PH).

  • Page 30: Protecting Eternity Ne And Yourself

    Protecting ETERNITY NE and Yourself The ETERNITY NE is an electronic device. When you handle any electrical or electronic equipment, you are in a situation that could cause you bodily harm, besides damage to the product. When handling any electronic equipment, you must be aware of the safety hazards involved in electrical circuitry and the standard practices for accident prevention.
  • Page 31 • Matrix does not guarantee the performance of external devices that are not supplied by it. Cleaning and maintenance •...
  • Page 32 Do not place magnetic storage media near the product. • People carrying medical implants like cardiac pacemakers are advised to maintain appropriate distance from the system. They are also advised to avoid being in the vicinity of the product for a long time. Matrix ETERNITY NE System Manual...

  • Page 33: Connecting Co Trunks

    Connecting CO Trunks The CO ports of ETERNITY NE provides the interface to connect the ETERNITY NE with the CO Network. The CO interface supports different standards and features of networks across the world. The number of CO ports supported by the configurations of ETERNITY NE are: •...

  • Page 34: Connecting To Mobile Networks

    The Mobile Port interfaces the ETERNITY NE with GSM/UMTS network. It routes calls made and received over mobile networks, like a mobile handset The UMTS Mobile Ports of ETERNITY NE also serve as the WAN Interface of ETERNITY NE for VoIP calls, when used with 3G.
  • Page 35 • change the SIM PIN to 1234 (this is the default PIN for both SIM cards used in the system). You can change this SIM PIN later from ETERNITY NE when configuring the mobile port. • remove the SIM from the mobile handset.
  • Page 36 The UMTS Mobile Ports of ETERNITY NE also provide Wireless WAN Interface. If you want to use wireless WAN over the Mobile port, you must have UMTS module installed in the system and Internet services activated on the SIM. •...

  • Page 37: Connecting To The Voip Network

    Connecting to the VoIP Network The VoIP Interface enables the extensions of ETERNITY NE to connect to the IP network and make Proxy as well as Non-Proxy (Peer-to-Peer) VoIP calls. The Mobile Ports of ETERNITY NE can also used as the WAN Interface to connect the system to the Internet.
  • Page 38 ETERNITY NE, configure the Basic Settings, and then connect to WAN. • You can connect ETERNITY NE to WAN either over Ethernet port (Ethernet WAN) or over Mobile Port 1 or Mobile Port 2 (Wireless WAN). While several installation scenarios are possible, only three most common and most typical scenarios are depicted here.
  • Page 39 • Make sure that • You have installed a 3G UMTS module. • a SIM is present in the Mobile port. • Internet Services are activated on the SIM. Mobile WAN UMTS LAN Switch/Hub Ethernet Matrix ETERNITY NE System Manual...

  • Page 40: Connecting Single Line Telephones

    Calling Line Identification. A fax machine can also be connected to the SLT port. The number of SLT ports supported by the configurations of ETERNITY NE are: • ETERNITY NE2: 4 SLT Ports •...

  • Page 41: Connecting Digital Key Phones

    On DKP 2 connect EON48 or another EONSOFT with DSS1 and DSS2. Use standard twisted wire pair cables of good quality with RJ11 plugs to connect the DKP(s). Lead and terminate the telephone cables from the DKP ports of ETERNITY NE to the wall jacks at the desired locations.
  • Page 42 ‘Line’. Plug the other end into the wall jack. When the ETERNITY NE is powered ON, the EON will get reset. The EON communicates with the ETERNITY. The handshaking lasts for 5-6 seconds. The EON model, version and revision number, along with the message 'Please wait'…...
  • Page 43 Connect the Handset to the dongle. If using a headset, plug the microphone and the speaker connectors into the dongle. Connect one end of the Communication cable to the COM port of the dongle. Connect the other end of the communication cable into the COM port of the computer. Matrix ETERNITY NE System Manual...
  • Page 44 Connect a wire-pair of a DKP port (DKP 1 or DKP 2) of the ETERNITY NE to the RJ11 port marked 'DKP' on the dongle of EONSOFT. Switch ON the computer to which EONSOFT dongle is connected. The computer must have Windows Operating System installed on it.
  • Page 45 Select the COM Port to which the communication cable is connected. If you select the wrong COM port, a dialog box will pop up on your screen with the message: “COMx is invalid or busy, please select another COM Port”. Select the right COM Port. Matrix ETERNITY NE System Manual...
  • Page 46 If this dialog box does not appear on the screen after you selected the COM Port, you may test the COM Port for data transfer. It is recommended that you test the functioning of the COM Port of the computer and the communication cable, before you install the EONSOFT. Matrix ETERNITY NE System Manual...

  • Page 47: Connecting Sip Extensions

    ETERNITY NE supports up to 16 SIP Extensions. The SIP Extensions function as any normal DKP/SLT extension of the ETERNITY NE. SIP Extension users can make and receive calls to any extension user of the ETERNITY and to external numbers over CO, Mobile and VoIP networks.
  • Page 48 Router PSTN Ethernet LAN Switch/Hub If ETERNITY NE is connected to a Private Network (Behind the NAT), • Connect SETU VP248, the Extended IP Phone, or any standard IP Phone to the LAN Switch. • You may also register any SIP device (Extended IP Phone or open SIP phone) on the public network as SIP Extension.
  • Page 49 You may also register any SIP device on the public network as SIP Extension. Connecting SETU VP248 as Extended SIP Extension You are recommended to complete the following steps before connecting the Extended IP Phone to ETERNITY NE: • Decide the location of the Extended IP Phone—within the same network or outside—according to your installation scenario.
  • Page 50 If you attach the Foot Stand at 45°, the phone will be placed in an almost upright position on your desk. • Decide which of these positions would work for you best and accordingly attach the Foot Stand. Matrix ETERNITY NE System Manual...
  • Page 51 802.3af connection on the LAN Port of the phone. Do not connect the Adapter! Plug the Power Adapter into a power outlet. Switch ON power supply. 5. The SETU VP248 does not have a power switch. Matrix ETERNITY NE System Manual...
  • Page 52 S e l e c t t h e f i r m w a r e S t a n d a r d S I P E x t e n d e d S I P Matrix ETERNITY NE System Manual...
  • Page 53 The phone makes DHCP Discovery and fetches its IP Address and Server IP Address from the ETERNITY D H C P d i s c o v e r y. . . ! On getting the IP Address, the phone initiates Auto Configuration to download the configuration files from ETERNITY NE. Matrix ETERNITY NE System Manual...
  • Page 54 L a n g u a g e S t r . x m l • On successful download of all configuration files, the phone attempts to register with ETERNITY NE. A t t e m p t i n g R e g i s t r a t i o n •...

  • Page 55: Connecting Door Phone

    You can install any standard 4-wire Door Phone at the entrance of the building to the Door Phone port. Calls on the door phone can be made to land on any of the extensions of the ETERNITY NE or on an external number.
  • Page 56 Connecting a Door Lock Release Device • If a Door Lock is to be used in conjunction with the Door Phone, connect the Door Lock to the Digital Output Port (DOP) of the ETERNITY NE. Matrix ETERNITY NE System Manual...
  • Page 57 • Make sure that the device you connect conforms with the Technical Specifications of the DOP. A typical Installation of the Door Phone is illustrated below.   Matrix ETERNITY NE System Manual...

  • Page 58: Installing The Voice Mail System

    Installing the Voice Mail System The optional Voice Mail System (VMS) module of the ETERNITY NE provides mailbox facility to all extensions of ETERNITY NE. Each Mailbox has the capacity of storing 254 messages. The size of each Mailbox is set by default to 5 minutes.

  • Page 59: Starting Up Eternity Ne

    Real Time Clock of the system will appear on the display of the DKP connected. • Mobile Ports take about 3 minutes to get registered with the network. You may now access the web-based programming tool, Jeeves, and configure ETERNITY NE. Matrix ETERNITY NE System Manual...
  • Page 60 Matrix ETERNITY NE System Manual...

  • Page 61: Configuring Eternity Ne

    Configuring ETERNITY NE CHAPTER 4 Configuration Modes ETERNITY NE can be configured at two levels: System Engineer and System Administrator. A distinct set of features and facilities can configured at each of these levels. System Engineer Mode At the System Engineer level, the entire system configuration, all configurable features and facilities of the ETERNITY NE can be changed as per end user requirements.

  • Page 62: Configuration Tools

    • A telephone (specific parameters only). Each of these is explained in detail later in this chapter. ETERNITY NE can be configured both, 'on site' and from a remote location without its functioning being affected. Matrix ETERNITY NE System Manual...

  • Page 63: Configuring Using The Web-Based Gui: Jeeves

    To connect a standalone computer, • Plug one end of the RJ45 cable supplied into the Ethernet Port of ETERNITY NE. Plug the other end into the LAN port of the computer. • Make sure the IP Address of the computer and the Ethernet Port of ETERNITY NE do not conflict and both are in the same Subnet.
  • Page 64 Accessing Jeeves • Open the browser (Mozilla Firefox) on the computer. • Enter the default IP address 192.168.1.101 of the Ethernet Port ETERNITY NE in the address bar of the browser. • The Welcome page will open. Set the Appearance Settings of your computer's screen to the resolution of 1024 x 768 pixels for full view of the pages.
  • Page 65 Basic Settings break down the complexities of configuration and are sufficient to get your system into operation. Advanced Settings, enable you to configure the advanced features and facilities of ETERNITY NE. • To configure Basic Settings, click the link to expand.
  • Page 66 On successful login, the Feature Menu for the SA mode appears on the left pane as links. From the SA mode, you can • Click the link of the desired Feature to open the page. • Configure the feature and click Submit button to save changes. Matrix ETERNITY NE System Manual...
  • Page 67 While four persons can simultaneously log in to the SA mode, it is recommended that you avoid multiple simultaneous SA login sessions. It is possible to configure the ETERNITY NE from any location using Jeeves. You can use Jeeves to configure the system On site (where it is installed) and Off site, from a remote location.

  • Page 68: Configuring Using A Telephone

    Configuring using a Telephone A few parameters of ETERNITY NE may be configured by dialing the relevant command strings from a telephone. The telephone may be any Single Line Telephone (SLT) or the Matrix proprietary Digital Key Phone (DKP), or the Extended IP Phone, connected as an extension of the ETERNITY NE.
  • Page 69 Password is required to enter the SA mode. SA Commands can be dialed only after successfully entering the SA Mode. • There is no restriction on the number of persons who can simultaneously enter and operate from the SA mode using a telephone. Matrix ETERNITY NE System Manual...
  • Page 70 SA password is entered incorrectly. If the facility 'Allow SA Commands' is enabled in the Class of Service of the extension you are using, you can skip this step and directly dial the SA Command (1072-<Command String>). Matrix ETERNITY NE System Manual...

  • Page 71: Configuring Using Ftp

    At the customer’s end, • Open the web browser on the computer connected to the customer’s ETERNITY NE. Matrix ETERNITY NE System Manual...
  • Page 72 Now, copy the system configuration you just completed for the user’s system on a CD or a Pen Drive using the embedded FTP server. To do this, you may use either Windows FTP or FireFTP. See “Configuration Upload” for step-by-step instructions. Matrix ETERNITY NE System Manual...

  • Page 73: Basic Settings

    Log in as System Engineer. Enter the SE password. On successful login, you reach the Home page. The links Basic Settings and Advanced Settings appear on the left pane. Click the Basic Settings link to expand. Matrix ETERNITY NE System Manual...
  • Page 74 • using the Basic Settings links for selective configuration. You can choose the parameters you want to configure, the order you want, and accordingly select the parameter links and configure the settings. Matrix ETERNITY NE System Manual...

  • Page 75: Using The Configuration Wizard

    You can choose the parameters you want to configure, and the order in which you want to configure. To do this, • Click the Basic Settings link. • The parameter sub-links appear on the left pane. • Click the parameter sub-link you wish to configure. Matrix ETERNITY NE System Manual...
  • Page 76 Do not allow simultaneous login and system configuration using the Basic Settings pages. As the system updates configuration changes last submitted, configuration changes made by one person may be overwritten by those made by another. Read on for instructions to configure the Basic Settings using the links. Matrix ETERNITY NE System Manual...

  • Page 77: Region

    Region The ETERNITY NE can operate anywhere in the world. It provides “Default Settings” to match country/region- specific requirements of users around the world. The Default Settings are factory-set values for system and feature configuration.The system is designed to work efficiently in any country with these default settings.

  • Page 78: Pre-Requisites

    Pre-requisites System resources (number of trunk and extension ports supported) vary by configurations of ETERNITY NE. It is common for system resources to be used below capacity in a first-time installation. To make the task of configuring easier and more focussed, ETERNITY allows you to define System Pre-requisites: the system configuration you are using (NE2, NE3, NE4, NE6), the number of trunk and the number of extension ports you want to configure.
  • Page 79 Enable the 'On-Site Configuration?' flag when you are configuring the system at the installation site. Select as Model Type, the configuration of ETERNITY NE that you are using: NE2, NE3, NE4, NE6. When you select the Model Type, Jeeves displays on relevant pages, the port types according to the system capacity (the maximum number of ports) supported by your model.

  • Page 80: Extension Numbering Plan

    Extension Numbering Plan The default Extension Numbers and Feature Access Codes appear on this page. ETERNITY NE assigns default extension numbers to the extension port types: • 201 to 214 to SLT port number 01 to 14. • 301 to DKP port 1 and 302 to DKP port 2 respectively.
  • Page 81 Reassign Feature Access Codes, if required. The new access code may be a single digit or a sequence of a maximum of 6 digits. Digits 0 to 9,# and * are allowed. Click Submit to save changes. Matrix ETERNITY NE System Manual...
  • Page 82 If you assign the same Access Code to more than one feature, Jeeves will pop up a ‘Total Conflict’ message and ask you to resolve the conflicting codes. It will not allow you to submit until you have resolved the conflict. Matrix ETERNITY NE System Manual...

  • Page 83: Naming Trunks

    You may assign names to each trunk port type for easy identification. The name be derived from the name of the Service Provider. The name may consist of a maximum of 18 alphanumeric characters. Click Submit to save. Matrix ETERNITY NE System Manual...

  • Page 84: Time Tables

    Time Table. ETERNITY NE offers 4 different Time Tables: the System Time Table (applied to all trunks and extensions and Operator by default), and customized Time Tables - 1, 2, and 3 which you can set to your preferences and apply to trunks and extensions.
  • Page 85 Define the working days and the working hours - start time and end time - for each working day. Click Submit. If you want to use the other customized time table, click their tabs and follow the same instructions as above. Matrix ETERNITY NE System Manual...

  • Page 86: Operator

    (working hours) call may be landed on the extension of the Receptionists/Front Desk Personnel. During the night (non-working hours), calls may be landed on the extension of the Security Personnel. To meet this requirement, ETERNITY allows you to configure the Operator for Day and for the Night. Click the Operator link. Matrix ETERNITY NE System Manual...
  • Page 87 This ensures equal distribution of incoming calls to all the destination extensions in the Operator extension group. Rotation has no relevance if the Operator group has only one member extension. The extension next to the one that received the previous call. Matrix ETERNITY NE System Manual...
  • Page 88 Matrix ETERNITY NE System Manual...

  • Page 89: Slt Extensions

    SLT Extensions The ETERNITY NE supports a maximum of 14 Single Line Telephone (SLT) extension ports, depending on the configuration you are using. The number of SLT extensions available to you for configuration depends on the number of SLT ports supported by your configuration of ETERNITY and the number of SLT ports you have specified on the “Pre-requisites”...

  • Page 90: Class Of Service

    Calls, and Limited Calls 1, 2, 3. Default: All Calls. Select the type of Calls Allowed during Night: All Calls, No Calls, Local Calls, Regional Calls, National Calls, and Limited Calls 1, 2, 3. Default: All Calls. Matrix ETERNITY NE System Manual...
  • Page 91 Dynamic Lock allows extension users to change the Toll Control Levels (Calling Permissions) of their extensions on their own by dialing a code. ETERNITY NE supports Toll Control Levels 0 to 3 for Dynamic Lock. For each Toll Control Level from 0 to 3, you must assign 'Call Privilege’...
  • Page 92 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix ETERNITY NE System Manual...
  • Page 93 Select Trunks allowed for ‘61’ dialing. The outgoing call will be routed through the selected trunks when the extension user dials TAC ‘61’. • Follow the same steps as described above to select the trunks, enable Rotation, and apply Least Cost Routing. Matrix ETERNITY NE System Manual...
  • Page 94 User Password to a unique 4 digit number to prevent unauthorized access to their mailbox. Define the Mail Box Size (minutes) for the extension. You may change the mailbox size to any desired value from 001 to 999 minutes. Default: 5 minutes. Matrix ETERNITY NE System Manual...
  • Page 95 The number of person who left the message in the mailbox. The number of the extension user for whom the message is intended. Matrix ETERNITY NE System Manual...
  • Page 96 You can assign the Mailbox of a Department Group to SLT extensions, even to those SLT extensions that are not included in the Department Group. See “Department Call”. • Select the Department Group whose mailbox you want to assign to the extension from the combo box Specify Department Group. Matrix ETERNITY NE System Manual...
  • Page 97 Select the appropriate CLIP Type according to the CLIP Type supported by the telephone instrument connected to the SLT port. ETERNITY NE supports 3 signaling protocols for CLI on the SLT port: DTMF, FSK-V.23, and FSK- BellCore. Default: DTMF. Select None to disable CLIP on the SLT port.
  • Page 98 Set the value of the OFF-Hook Current (minimum) according to the current drawn by the SLT instrument connected to the SLT port. ETERNITY NE supports OFF-Hook detection for all types and brands of SLT instruments by providing for configurable values for threshold current for OFF-Hook detection: 10mA, 12mA, 14mA, 16mA and 18mA.
  • Page 99 This signal can be generated on the SLT port to indicate to the PCO machine/Billing equipment connected to this port to consider the call as disconnected and stop billing. Thus, Disconnect Signaling on the SLT port helps prevent excessive billing. Matrix ETERNITY NE System Manual...
  • Page 100 The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not answered before this timer expires, it is treated as No Reply. Matrix ETERNITY NE System Manual...
  • Page 101 DDI numbers provided by the ITSP with whom you have registered SIP Trunk 4. To allow the system to land incoming calls with the same DDI number on this SLT extension, keep Allow Incoming DDI Calls enabled. Default: Enabled. Matrix ETERNITY NE System Manual...

  • Page 102: Call Budget

    The Call Budget feature allot a 'budget' limit for outgoing calls made by the extension. See “Call Budget” for more information. If you want to enable this feature on this extension, Click [ + ] Call Budget to expand options. Select the check box Apply Call Budget. Matrix ETERNITY NE System Manual...
  • Page 103 Select the radio button of the type of Walk-Out mode you want to assign to the extension: • Walk-Out on completion of call automatically: Select this option, if you want to assign One-Call per Walk-In to the extension. Matrix ETERNITY NE System Manual...

  • Page 104: Call Forward

    Forward only Trunk calls • Forward all calls (internal as well as trunk calls) Default: Forward only Trunk calls. This parameter is relevant for the features “Call Forward” “Mobility Extension”. More Features Click More... link to expand. Matrix ETERNITY NE System Manual...

  • Page 105: Call Taping

    Apply as per profile 1 • Apply as per profile 2 • Apply as per profile 3 • Apply as per profile 4 If you do not want to apply Call Duration Control, select OFF. Default: OFF. Matrix ETERNITY NE System Manual...
  • Page 106 When a Personal Directory is assigned to an SLT, it must also be configured first. The Personal Directory can be configured also by the extension user. Refer the topic “Abbreviated Dialing” instructions on configuring the Personal Directory. Matrix ETERNITY NE System Manual...

  • Page 107: Time Table

    Now that you have finished configuring the SLT extension. You may configure the next SLT extension. Click the tab of the next SLT extension number. Follow the same steps as described above to configure this extension. Matrix ETERNITY NE System Manual...
  • Page 108 The dialog box also lists the numbers and names of the extensions to which you can copy the values under Copy To: Select the check boxes of the extension numbers to which you want to Copy To. Matrix ETERNITY NE System Manual...
  • Page 109 Click OK. The parameter values of the extension you Copy From will be applied on the extension(s) you Copy To. Matrix ETERNITY NE System Manual...

  • Page 110: Dkp Extensions

    DKP Extensions The ETERNITY NE supports two Digital Key Phone (DKP) extension ports. If you have enabled 'On-Site Configuration', only the DKP port on which a DKP/DSS Console is connected displayed on this page for configuration. On this page, ...
  • Page 111 Calls, and Limited Calls 1,2, 3. Default: All Calls. The Toll Control levels on this page are based on the allowed and denied number lists of Local, Regional, National, International, and Limited Call numbers you configured on the “Number Patterns” page. Matrix ETERNITY NE System Manual...
  • Page 112 Dynamic Lock allows extension users to change the Toll Control Levels (Calling Permissions) of their extensions on their own by dialing a code. ETERNITY NE supports Toll Control Levels 0 to 3 for Dynamic Lock. For each Toll Control Level from 0 to 3, you must assign 'Call Privilege’...
  • Page 113 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix ETERNITY NE System Manual...
  • Page 114 Configure the Least Cost Routing method you selected by clicking LCR Settings link. Select Trunks allowed for ‘61’ dialing. The outgoing call will be routed through the selected trunks when the extension user dials TAC ‘61’. Matrix ETERNITY NE System Manual...
  • Page 115 Executive extension - so that the extension user can put one party on hold while talking to another. A third Call Appearance allows the extension user to put two calls on hold, make/attend a third call and toggle between three calls. Matrix ETERNITY NE System Manual...
  • Page 116 If you selected Ring after a delay as Ringer Mode, set the Ring Delay Timer (sec), if required, to the desired value. The Ring Delay Timer is the time in seconds the ETERNITY NE waits on receiving a call to ring on the DKP. The range of this timer is 0 to 99 seconds. Default: 10 seconds.
  • Page 117 When you enable Auto Answer, you must configure the Auto Answer Timer. If you enabled Auto Answer on the DKP, set the Auto Answer Timer (sec) to the desired value. Matrix ETERNITY NE System Manual...
  • Page 118 DSS keys may be required for single-touch access to features, and fewer keys for Trunk Access and Direct Station Calling. To customise the key map of the DKP connected to this port, Click Phone Key Settings link. Matrix ETERNITY NE System Manual...
  • Page 119 Click the CO3 key. A dialog box opens, with the options for the Functions to be Performed by the key In the dialog box, in the Select Function Type list box, select the function to be performed by the key. Matrix ETERNITY NE System Manual...
  • Page 120 In the Select Offset drop down list, all the features that can be assigned to DSS keys are listed. Select Trunk to Trunk Call Transfer from the list of features in the Select Offset box. Matrix ETERNITY NE System Manual...
  • Page 121 Click OK. The box closes. The Trunk to Trunk Call Transfer feature appears in abbreviated form as T-T Xfer on the key label. To assign Remote DND, click CO2 key. A dialog box opens. Matrix ETERNITY NE System Manual...
  • Page 122 In the Select Function Type list box, select the option SA Command, as Remote DND is a System Administrator (SA) Command. Matrix ETERNITY NE System Manual...
  • Page 123 In the Select Offset box, select the option Set DND for remote station. Matrix ETERNITY NE System Manual...
  • Page 124 • When you complete assigning functions to keys, close the window. DSS Key Settings If you have connected the Matrix DSS Console, DSS64, to EON, you may now configure the DSS Console keys. “Direct Station Selection Console” to know more.
  • Page 125 In the Select Function Type list box, select the function to be performed by the key. For instance, if you want to use this key to call a Department Group, select the option Dept. Group as Function Type. Matrix ETERNITY NE System Manual...
  • Page 126 In the Select Offset list box, select the number of the Department Group from 1 to 5 which is to be called when this key is pressed. Click OK. The dialog box closes. Matrix ETERNITY NE System Manual...
  • Page 127 Select the option for delivery of new messages When Mail Box is Full. You may select any of the following message delivery options: Matrix ETERNITY NE System Manual...
  • Page 128 Indication. The lamp will blink continuously and will be turned off when the extension user has retrieved all the waiting messages. The number of person who left the message in the mailbox. The number of the extension user for whom the message is intended. Matrix ETERNITY NE System Manual...
  • Page 129 The Voice Mail Auto profile determines the welcome message to be played to mailbox owner (extension user) when they reach the home node. It also determines whether or not the user should be taken to the root node directly. Matrix ETERNITY NE System Manual...
  • Page 130 The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not answered before this timer expires, it is treated as No Reply. Matrix ETERNITY NE System Manual...
  • Page 131 The Station Message Detail Recording (SMDR) feature of ETERNITY enables you to record the details of Internal, Incoming (IC) and Outgoing (OG) calls made from/to all its extensions. To obtain SMDR as a report, you must enable SMDR Storage, and set filters. See “Station Message Detail Recording (SMDR)” to know more. Matrix ETERNITY NE System Manual...
  • Page 132 ‘Held Party’ or the CLI of the ‘Transferring Party’ to the transfer destination extension while the call is being transferred. See the feature description for “Calling Line Identification and Presentation (CLIP)” to know more. Matrix ETERNITY NE System Manual...
  • Page 133 Call Forward-No Reply. By default the Timer is set to 30 seconds. Refer the feature description for “Call Forward” to know more. Matrix ETERNITY NE System Manual...
  • Page 134 • In the new window, • Enable Call Taping for Incoming Calls. Type the numbers of the Incoming Calls that must be taped. You may type as many as 99 numbers. Matrix ETERNITY NE System Manual...
  • Page 135 CDC Timer. Default: Disabled. • In the Apply CDC for calls matching with numbers column, type the external numbers on which you want to apply CDC. You can enter as many as 99 numbers. Matrix ETERNITY NE System Manual...
  • Page 136 • Play Music-on-Hold: The extension user is played music-on-hold on answering the alarm call. • Play VMS Alarm Greeting: The extension user is greeted by the VMS on answering the alarm call. Matrix ETERNITY NE System Manual...
  • Page 137 Follow the same steps as described above to configure this extension. Use the Copy button to apply the same DKP extension settings you configured on this extension. How to copy Parameter Values to other Extensions Matrix ETERNITY NE System Manual...
  • Page 138 The Copy dialog box opens. The dialog box displays the name of the extension and number to be copied in the Copy from: field. The dialog box also lists the names and numbers of the extensions to which you can copy the values under Copy To: Matrix ETERNITY NE System Manual...
  • Page 139 Select the check box of the extension number to which you want to Copy To. Click OK. The parameter values of the extension you Copy From will be applied on the extension(s) you Copy To. Matrix ETERNITY NE System Manual...

  • Page 140: Sip Extensions

    Management”. ETERNITY NE supports up to 16 SIP extensions. You can connect: • The Extended IP Phone for ETERNITY NE supplied by Matrix. The Matrix Extended IP Phone functions just like a DKP. • Any standard SIP phone or SIP enabled device, such as an IP phone, a Soft phone, an Analog phone adapter.
  • Page 141 SIP ID is necessary for registering the SIP Extension with the Registrar of the VoIP module. It is the number with which you can call the SIP Extension. Any extension user of the ETERNITY NE can call a SIP Extension by dialing the SIP ID assigned to the SIP extension. SIP ID of each SIP Extension must be a unique number string of a maximum of 6 digits.
  • Page 142 Define the Class of Service for the SIP extension for Day time and Night time. To allow a feature, select the check box of the feature. To deny a feature, clear the check box. “Class of Service (COS)” to know more. Toll Control Matrix ETERNITY NE System Manual...
  • Page 143 Dynamic Lock allows extension users to change the Toll Control Levels (Calling Permissions) of their extensions on their own by dialing a code. ETERNITY NE supports Toll Control Levels 0 to 3 for Dynamic Lock. For each Toll Control Level from 0 to 3, you must assign 'Call Privilege’...
  • Page 144 You may change the sequence of the trunks you selected, if required, using the Up and Down arrow buttons on the right display box. • You can also delete trunks from the ones you have selected. • You may enable Rotation, if you have selected more than one trunk. Default: Disabled. Matrix ETERNITY NE System Manual...
  • Page 145 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix ETERNITY NE System Manual...
  • Page 146 By default, access to the mailbox is password protected. The “User Password” is required to access the mailbox. Whenever the mailbox owner accesses the mailbox, the VMS will ask for the (user) password. If you want to remove password protection, clear this check box. Matrix ETERNITY NE System Manual...
  • Page 147 You may select from these Notification options: The number of person who left the message in the mailbox. The number of the extension user for whom the message is intended. Matrix ETERNITY NE System Manual...
  • Page 148 You can assign the Mailbox of a Department Group to SIP extensions, even to those SIP extensions that are not included in the Department Group. See “Department Call”. • Select the Department Group whose mailbox you want to assign to the extension from the combo box Specify Department Group. Matrix ETERNITY NE System Manual...
  • Page 149 With BLF Subscription enabled on the SIP Extension, the user can monitor the status of another extension, device or number within the same Proxy Domain. Matrix ETERNITY NE System Manual...
  • Page 150 To suppress ‘Silence’ packets and allow only Voice packets through, select the check box Silence Suppression. Default: Disabled. • ETERNITY NE supports Silence Suppression for all Vocoders except GSM FR. • Silence Suppression must be disabled if you have selected 'Pass Through' as the "Fax Type".
  • Page 151 If you select 'Pass through' as Fax type, you must disable 'Silence Suppression'. • If the fax sent using T.38 is rejected, ETERNITY NE will use Pass Through for sending the Fax. If you selected T.38 as Fax Type, configure T.38 Fax Parameters.
  • Page 152 You can also set the Rx and Tx Gains for SIP to Analog Trunks and Extensions (CO trunks and SLT). • To increase Rx and Tx Gain for SIP to CO trunks, go to "“CO Trunks”". • To increase Rx and Tx Gain for SIP to SLT extensions, go to “SLT Extensions”. Matrix ETERNITY NE System Manual...
  • Page 153 SIP extension user’s name to three letters and type it in the Abbreviated Name field. When the VMS Auto Attendant is used, callers can be prompted to Dial by Name of the desired party (extension user) instead the extension number. Matrix ETERNITY NE System Manual...
  • Page 154 The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not answered before this timer expires, it is treated as No Reply. Matrix ETERNITY NE System Manual...
  • Page 155 To store details of incoming calls from external numbers, select Store Incoming Calls. Default: selected. To store details of outgoing calls made by the extension user to external numbers, select Store Outgoing Calls. Default: selected. Matrix ETERNITY NE System Manual...
  • Page 156 Select the radio button of the desired option: • Display Number of Transferring Extension when call is transferred on this extension. • Display Number of Party kept on Hold when call is transferred on this extension. Matrix ETERNITY NE System Manual...
  • Page 157 Forward only Internal calls • Forward only Trunk calls • Forward all calls (internal as well as trunk calls) Default: Forward only Trunk calls. This parameter is relevant for the features “Call Forward” “Mobility Extension”. Matrix ETERNITY NE System Manual...
  • Page 158 Configure the settings for the Matrix Extended IP Phones you have registered as SIP Extensions. You can register three Matrix IP Phones at three different locations as a single SIP Extension. If you have connected more than one Matrix IP Phone as a SIP Extension, configure their settings as Location 1, Location 2 and Location 3.
  • Page 159 Select the appropriate Registrar Server IP Address to register the IP phone with the SIP Registrar of ETERNITY NE, according to your installation scenario: • If the Extended IP phone is in the same network (LAN) as ETERNITY NE, select Use Ethernet IP Address as Registrar Server IP Address. •...
  • Page 160 Headset Transmit Volume to the desired level, from 0 to 7. Default: 4. To increase/decrease the volume of outgoing speech (Receive Gain) on the headset of the IP phone, set the Headset Receive Volume to the desired level, from 0 to 7. Default: 4. Matrix ETERNITY NE System Manual...
  • Page 161 Select the check box Enable NAT Keep Alive to send Keep Alive messages periodically to refresh the binding in the NAT router. Default: Disabled. • Define as Interval (sec), the time period, from 001 to 999 seconds, after which the phone should send Keep Alive message. Default: 120 seconds. Matrix ETERNITY NE System Manual...
  • Page 162 Client will send only the debug messages for the selected level to the remote server on the IP network. For example, if the debug log of 'Call's is required, you can select this option, and disable all others. Click Submit to save settings. Matrix ETERNITY NE System Manual...
  • Page 163 You can customise the DSS keys of the Extended IP Phone, to match the requirements of the extension user. To customise the keys of the Extended IP Phone registered at this location, Click Matrix Extended IP Phone Settings link. The default key map of the Extended IP Phone appears on your screen.
  • Page 164 The Operator function is a Feature, so select the option FEATURE from the Select Function Type list box. In the Select Offset drop down list, all the features that can be assigned to keys are listed. Matrix ETERNITY NE System Manual...
  • Page 165 • Select Operator from the list of features in the Select Offset box. • Click OK. The box closes. The Operator feature appears on the key label. Matrix ETERNITY NE System Manual...
  • Page 166 To take a second example, if you want to assign Remote DND to the key currently assigned CO2 key, click the key. A dialog box opens. • In the Select Function Type list box, select the option SACommand, as Remote DND is a System Administrator (SA) Command. Matrix ETERNITY NE System Manual...
  • Page 167 Click OK, each time you select a Function Type and Offset in the dialog box. • You can reinstate default key assignment any time, by clicking the Default button at the bottom of the window. Matrix ETERNITY NE System Manual...
  • Page 168 When you complete assigning functions to keys, close the window. If you have completed the configuration of the Matrix IP Phone Settings at location 1, follow the same steps as described above to configure the Matrix Extended IP Phone at the other two locations.
  • Page 169 Configure the Call Duration Control Profile number you selected for the extension. To do this, • Click the settings button. The page opens in a new window. The page displays the parameters of the profile you selected for the extension. • In the new window, Matrix ETERNITY NE System Manual...
  • Page 170 If you have not configured Time Table, you may do so now, by clicking the Time Table link. Define the working days, and the start and end time of the working hours for each working day. “Time Tables” to know more. Matrix ETERNITY NE System Manual...
  • Page 171 Click the tab of the second SIP extension. Follow the same steps as described above to configure this extension. Use the Copy button to apply the same SIP extension settings you configured on this extension. Copying Parameter Values to other Extensions Matrix ETERNITY NE System Manual...
  • Page 172 The Copy dialog box opens. The dialog box displays the name of the extension and number to be copied in the Copy from: field. The dialog box also lists the names and numbers of the extensions to which you can copy the values under Copy To: Matrix ETERNITY NE System Manual...
  • Page 173 Select the check box of the extension number to which you want to Copy To. Click OK. The parameter values of the extension you Copy From will be applied on the extension(s) you Copy To. Matrix ETERNITY NE System Manual...

  • Page 174: Door Phone

    Door Phone ETERNITY NE supports Door Phone. See “Door Phone” to know more about this feature and how it works. • You will reach this page, if • you have included Door Phone in the Pre-requisites. • you have enabled On-Site Configuration and connected a Door Phone to the door phone port of the system.
  • Page 175 When you enable Rotation, each new call lands on the next extension to the one that received the last call. This ensures equal dis- tribution of incoming calls to all the destination extensions. Rotation will have no relevance, if there is only one destination exten- sion. Matrix ETERNITY NE System Manual...
  • Page 176 If you have not assigned any names to the trunks, they will appear with their default names (CO MOB, SIP) and port numbers. If you have enabled On-Site Configuration, only those trunks that are connected will appear in the box. Matrix ETERNITY NE System Manual...
  • Page 177 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix ETERNITY NE System Manual...

  • Page 178: Call Pickup Group

    Call Pickup Group The Call Pickup (CPU) feature of ETERNITY NE allows extension users to answer (internal and trunk) calls ringing on other extensions from their own extension; without physically going to the ringing extensions. For this extensions must be assigned to CPU Groups.
  • Page 179 Now, repeat the same steps select extensions for this group. Click Submit to save your CPU Groups. To know more about this feature, refer the topic “Call Pickup”. Matrix ETERNITY NE System Manual...

  • Page 180: Co Trunks

    CO Trunks ETERNITY NE supports a maximum of 6 Analog Trunks. The number of trunks available for configuration vary according to your configuration. The number of CO Trunks you have specified on the “Pre-requisites” page will be displayed on this page.
  • Page 181 • RP-AS, FSK, 1st Ring • Polarity Reversal, DT-AS, FSK, 1st Ring • Any DTMF Format (without Start/Stop Code) Default: Any ETSI DTMF format. Route Incoming Calls Click [+] Route Incoming Calls to expand options. Matrix ETERNITY NE System Manual...
  • Page 182 Select the landing destination to Route Calls during Day to. You may select: • Operator • Extensions • Built-in Auto Attendant • Voice Mail Auto Attendant (if available). • If you select Extensions as the landing destination, select the landing destination extensions in the corresponding field. Matrix ETERNITY NE System Manual...
  • Page 183 When Rotation is enabled, each new call lands on the extension next to the one that received the call last. This ensures equal dis- tribution of incoming calls to all the destination extensions in this group. Matrix ETERNITY NE System Manual...
  • Page 184 CLI Authentication, and allow only a single call to be made during the DISA login session. This form of DISA may be used when ETERNITY NE is installed in a Gateway application. See “Gateway Application–Answer Signaling” Default: PIN Authentication–Multiple calls.
  • Page 185 If you do not want Busy Bye message to be played, select Do Not Play. The system will play Busy Tone to the caller. Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice message before the call is actually handled. Matrix ETERNITY NE System Manual...

  • Page 186: Automatic Number Translation

    For example, you can configure Automatic Number Translation such that when an extension user dials a local landline number, the ETERNITY prefixes the number with the appropriate country-area code when it routes the call Matrix ETERNITY NE System Manual...
  • Page 187 To store details of incoming calls landing on this trunk, select the check box Store Incoming Calls. Default: selected. To store details of outgoing calls made from this trunk, select the check box Store Outgoing Calls. Default: selected. Click Submit. Matrix ETERNITY NE System Manual...
  • Page 188 Cost Factor is used for grading the cost of routing calls from a trunk for the purpose of least cost routing. See “Least Cost Routing (LCR)” Click Cost Factor to expand. Select a Cost Factor for this trunk from the drop down list, from 01 to 99. Default: 01. Matrix ETERNITY NE System Manual...
  • Page 189 23:59 If your service provider offers the same Pulse Rate for calling a number for the entire day, there is no need to change the default Time Schedule. The system will follow Time Zone 1. Matrix ETERNITY NE System Manual...

  • Page 190: Call Back

    Select a Call Back Profile, 1 to 4, for the trunk port from the combo box. Make sure you also configure the Call Back profile you select here. To configure the profile, click the settings icon. • A new window opens. Matrix ETERNITY NE System Manual...
  • Page 191 Hardware Features Click [+] Hardware Features to expand. Select your Trunk Type. Three types of CO trunks can be interfaced to a CO port of the ETERNITY NE: • Normal Dial type: This is the conventional CO available from the PSTN.
  • Page 192 When the signal is received, the billing will start and in the absence of this signal, the call will not be billed, ensuring that unanswered and unsuccess- ful call attempts are not billed. Matrix ETERNITY NE System Manual...
  • Page 193 ETERNITY) has not disconnected the call, the call remains live within the system. So, Disconnect Supervision signal is important, particularly when calls are routed from CO-to-CO ports, to indicate to the system that it needs to disconnect the call and release the port. Matrix ETERNITY NE System Manual...
  • Page 194 DTMF signal are critical. • DTMF Signal ON Time (msec): It is the width of DTMF digit to be dialed out by the CO port. Set the ON time to the desired value. Default: 102 milliseconds. Matrix ETERNITY NE System Manual...
  • Page 195 This may result in a wrong number being dialed out. The Pause Timer helps avoid this. When features such as Redial or Auto-Redial or Abbreviated Dialing are used, the ETERNITY NE grabs the trunk line, waits for the Pause Timer before dialing out the number.
  • Page 196 SLT port, even though the incoming call is still present. To get correct indication, the ETERNITY NE supports the Ring Cadence OFF timer on the CO port so that ring can continue, even for incoming calls with long Ring OFF period.
  • Page 197 It is the same as the number. In Behind the PBX Applications, another PBX may be connected to the ETERNITY NE, with some of its CO Trunks terminating into the Extension ports of the other PBX, and other trunks being directly connected to the PSTN.
  • Page 198 Priority Each trunk of the ETERNITY NE can be assigned a Priority Level starting from 1, 2, 3... to 9, with '1' being lowest Priority and '9' being highest Priority. Whenever there are incoming calls on multiple trunks, the call on the trunk with higher priority will be answered by the Operator extension first.
  • Page 199 The Copy dialog box opens. The dialog box displays the number and name of the trunk to be copied in the Copy from: field. The dialog box also lists the numbers and names of the trunks to which you can copy the values under Copy To: Matrix ETERNITY NE System Manual...
  • Page 200 Select the check boxes of the extension numbers to which you want to Copy To. Click OK. The parameter values of the trunk you Copy From will be applied on the trunk(s) you Copy To. Matrix ETERNITY NE System Manual...

  • Page 201: Mobile Trunks

    Mobile Trunks The ETERNITY NE supports 2 Mobile ports. • On this page, the number of Mobile Trunks you have specified on the “Pre-requisites” page will be displayed on this page. • If you enabled On-site Configuration on the Prerequisites page, the Mobile port that has a SIM Card present will appear on this page.

  • Page 202: Incoming Calls

    In this case, the caller will continue to get ring back tone until the call is timed out by the network. No outgoing call can be made from the mobile port until the incoming call times out and the port is released. Matrix ETERNITY NE System Manual...
  • Page 203 Set the Ring Timer for the extensions. This timer defines the time for which the extension, on which the call lands, should ring. Default: 015 seconds. • Set Continuous Ring for the extensions, if you want the extensions to ring till the incoming call is answered. Default: Disabled. Matrix ETERNITY NE System Manual...
  • Page 204 Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice message before the call is actually handled. Matrix ETERNITY NE System Manual...
  • Page 205 Select the Trunk Auto Answer Busy Bye Message you want the system to play to callers when the landing destination extension is busy, from the following options • Play Music on Hold • Play Bye Message1 • Play Bye Message2 • Play Bye Message3 Matrix ETERNITY NE System Manual...
  • Page 206 When RCOC is enabled on the Mobile trunk port, the system routes calls returned by remote parties back to the extensions that originally made the call from this port (i.e. the original callers' extensions). To know more, refer the feature description for “RCOC (Return Call to Original Caller)”. Matrix ETERNITY NE System Manual...
  • Page 207 Number Translation such that when an extension user dials a local landline number, the ETERNITY prefixes the number with the appropriate country-area code when it routes the call through the GSM network.To know more about this feature, see the description for “Automatic Number Translation”. Matrix ETERNITY NE System Manual...
  • Page 208 Select the check box Store Incoming Calls to store details of incoming calls landing on this trunk. Default: selected. • Select the check box Store Outgoing Calls to store details of outgoing calls made from this trunk. Default: selected. Matrix ETERNITY NE System Manual...
  • Page 209 The Network Registration Retry Timer defines the time for which the Mobile port, which has failed to register with the network, should wait before attempting to re-register with the network. Network registration retry timer is 2 minutes and is non-configurable. Matrix ETERNITY NE System Manual...
  • Page 210 For example, AirTel, a GSM network operator in India, has different MNC assigned to its networks in various states. The MNC for AirTel in the state of Maharashtra is 90, while the same for the state of Gujarat is 98. Matrix ETERNITY NE System Manual...
  • Page 211 Configure this parameter if you want to apply Call Cost Calculation feature on the trunk. See “Call Cost Calculation (CCC)”. Click Call Cost Calculation to expand. Select a Call Cost Calculation Pulse Rate Option, from 1 to 4. Matrix ETERNITY NE System Manual...
  • Page 212 Define the call budget in terms of number of calls in the field Restrict outgoing calls if total number of calls exceeds. Default: 9999 (in local currency) • Define the call budget in terms of amount in the field Restrict outgoing calls if total cost of the calls exceeds. Default: 999999 (local currency). Matrix ETERNITY NE System Manual...
  • Page 213 To increase or decrease the Receive volume level of the mobile port, set the Rx Gain. Default: 3. If you change the Tx or Rx Gain during an active call, the change you made will not apply on the current call. It will be applied on the next call. DTMF Out Dial Matrix ETERNITY NE System Manual...
  • Page 214 Select a Priority level from 1 to 9 for the trunk. Default: 9. Each trunk of the ETERNITY NE can be assigned a Priority Level starting from 1, 2, 3... to 9, with '1' being lowest Priority and '9' being highest Priority. Whenever there are incoming calls on multiple trunks, the call on the trunk with higher priority will be answered by the Operator extension first.
  • Page 215 Click the tab of the next Mobile trunk number. Follow the same steps as described above to configure this trunk. Use the Copy button to apply the same Mobile trunk settings you configured on this trunk. Matrix ETERNITY NE System Manual...
  • Page 216 The dialog box also lists the numbers and names of the trunks to which you can copy the values under Copy To: Select the check boxes of the trunk numbers to which you want to Copy To. Matrix ETERNITY NE System Manual...
  • Page 217 Click OK. The parameter values of the trunk you Copy From will be applied on the trunk(s) you Copy To. Matrix ETERNITY NE System Manual...

  • Page 218: Voip Port

    Collapse: Click to collapse a link. Hides all parameters under the link. Settings: Click to configure the settings of a parameter further. More link: Click to view all additional parameters on the page. VoIP Network Matrix ETERNITY NE System Manual...

  • Page 219: Quality Of Service

    Reservation for SIP Trunks. Default: 0. ETERNITY NE supports 8 voice channels, which can be used by SIP Extensions and SIP trunks. It may happen that SIP Extension users use up most of the voice channels, leaving too few or none for making/receiving SIP Trunk calls.
  • Page 220 To enable SIP 100rel, select the check box Use 100rel. Default: disabled. SIP Over TCP ETERNITY NE supports transporting of SIP messages over User Datagram Protocol (UDP) as well as Transfer Control Protocol (TCP) connection. Despite the advantages that SIP over TCP offers, it is more common to use UDP to transport SIP messages.
  • Page 221 Network Address Traversal (NAT) allows multiple hosts in the network to share the single public routable IP address. Means all the hosts in the private network shall be identified by single public IP address in the global IP cloud. Matrix ETERNITY NE System Manual...
  • Page 222 Default: 20 seconds. General Settings for SIP Extensions If you are connecting SIP Extensions to ETERNITY NE, configure the following general parameters for SIP extensions: Use SIP Port fetched using STUN: If ETERNITY is located behind the NAT router and you have not configured Port Forwarding on the Router for SIP, you must enable this.
  • Page 223 Enter the Private Key. It may consist of a maximum of 24 characters (all ASCII characters allowed). Default, the field is blank. Private key is a security mechanism used by ETERNITY NE to authenticate SIP messages. It is the MD5 authentication key used by the system to encrypt/decrypt the SIP messages.

  • Page 224: Sip Trunks

    SIP Trunks The ETERNITY NE supports 6 SIP Trunks, depending on the variant. On this page, the number of SIP Trunks you have specified on the “Pre-requisites” page will be displayed. • You will reach this page only if you have specified the Number of SIP Trunks Used on the 'System Pre- requisites' page.
  • Page 225 • The Peer-to-Peer Table page will open in a new window. • Configure this table. • Click Submit to save your entries. • Close the window. Also see the description for the feature “Peer-to-Peer Calling”. Matrix ETERNITY NE System Manual...
  • Page 226 Enter the IP address or domain name of the outbound proxy server and the server port address in the field Outbound Proxy Server Address: Port. The default server port address is 05060. Set the Re-registration Timer. This is the time period after which the ETERNITY NE will send registration request to maintain registration binding with the Registrar server The Registrar Server deletes an entry of its client from its database on expiry of a fixed timer.
  • Page 227 Select the landing destination to Route Calls during Day to. You may select: • Operator • Extensions • Built-in Auto Attendant • Voice Mail Auto Attendant (if available). • If you select Extensions as the landing destination, select the landing destination extensions in the corresponding field. Matrix ETERNITY NE System Manual...
  • Page 228 When Rotation is enabled, each new call lands on the extension next to the one that received the call last. This ensures equal dis- tribution of incoming calls to all the destination extensions in this group. Matrix ETERNITY NE System Manual...
  • Page 229 Default: 10 seconds. This is the time for which the system will ring on the destination extensions you selected, and wait for an extension to answer. If the call remains unanswered on the expiry of this timer, ETERNITY NE will route the call to the auto attendant. •...
  • Page 230 You can record 4 different Bye Messages for Trunk Auto Answer and assign a different Bye message for the Day and Night. See “Voice Message Applications” under Advanced Settings link for instructions on recording and assigning voice modules for Bye messages. Matrix ETERNITY NE System Manual...
  • Page 231 Select the desired Voice Mail Auto Attendant Profile number for the trunk, from 1 to 4. Default: 1. The Voice Mail System of ETERNITY NE answers calls and processes them according to the Voice Mail Auto Attendant Profile assigned to the trunk. So, you must configure the Voice Mail Auto Attendant Profile number you have selected for the trunk.
  • Page 232 Incoming (IC) and Outgoing (OG) calls made from/to all its trunks and extensions. To obtain SMDR as a report, you must enable SMDR Storage, and set filters. See “Station Message Detail Recording (SMDR)” “Station Message Detail Recording–Storage” to know more. Matrix ETERNITY NE System Manual...
  • Page 233 Put current call on Hold, when DKP user presses DSS key of other trunk, while in speech using this trunk. (Default). Click Submit. Cost Factor Cost Factor is used for grading the cost of routing calls from a trunk for the purpose of least cost routing. See “Least Cost Routing (LCR)” Matrix ETERNITY NE System Manual...
  • Page 234 Time Zones, from 1 to 4, as required, to match the time of the pulse rates offered by your service provider. Specify the Start Time and the End time (in 24 hours, HH:MM format) for the Time Zone Index in which the particular Pulse Rate will be applied. Matrix ETERNITY NE System Manual...
  • Page 235 Reset Call Budget on combo box as 1st to 31st of the every month. The consumed Call Budget Amount/Minutes/Number of Calls can be reset from SE and SA Mode, referred to as Manual Reset. Refer the feature description “Call Budget on Trunk”. Matrix ETERNITY NE System Manual...
  • Page 236 “Multi-Stage Dialing” feature. Set the time for which the DTMF digit should remain ON while being dialed out by the ETERNITY NE as DTMF ON Time. The range of this timer is from 051 to 255 milliseconds. Default: 102 msec.
  • Page 237 By default, ‘SIP ID is set as the Send CLI option for all SIP Trunks. When extension number of the calling extension is blank, and the ‘Send CLI Option’ programmed for the the SIP Trunk is other than "SIP ID", then also SIP ID will be sent as CLI. Matrix ETERNITY NE System Manual...
  • Page 238 Vocoders are the various voice codecs used to compress the data in RTP packets for optimum use of bandwidth and for ensuring voice quality. You can set 7 Vocoder options in the order of preference. Matrix ETERNITY NE System Manual...

  • Page 239: Jitter Buffer

    ETERNITY NE supports the DTMF options: RTP (RFC 2833), SIP Info, and In-Band. Select the appropriate option. Default: RTP (RFC 2833). Echo Cancellation ETERNITY supports Echo Cancellation for SIP to CO trunk calls and SIP to Digital Trunks (Mobile, SIP) and Extensions (DKP, SIP).
  • Page 240 • Select as Fax Type, the protocol of Fax over IP. The ETERNITY NE supports the fax options: T.38 (UDPTL), T.38 (RTP), and Pass Through. • 'Pass Through' and 'T.38' will work only if the peer devices also support the same option.
  • Page 241 To increase Rx and Tx Gain for SIP to CO trunks, go to the "CO Trunks” page of Basic Settings. • To increase Rx and Tx Gain for SIP to SLT extensions, go to “SLT” parameters page of Basic Settings. Matrix ETERNITY NE System Manual...
  • Page 242 Pass Through Fax packets are transported using RTP protocol. Normally, fax calls require less gain compared to voice calls. How- ever, to improve fax reception, ETERNITY NE enables you to configure gain settings for fax. Fax gain settings consist of Data Gain and Bypass Gain.

  • Page 243: Digest Authentication

    RTP. This is done only on peer-to-peer SIP trunks. Select the check box Use Symmetric RTP, if the ETERNITY NE is located on a public IP and you want outgoing calls to the SIP Client located behind the NAT Router. OR if you need to receive incoming calls from the SIP Client located behind the NAT router.
  • Page 244 You can choose whether the system should display the CLI of the ‘Held Party’ or the CLI of the ‘Transferring Party’ to the transfer destination extension while the call is being transferred. Select the radio button of the desired option. See “Calling Line Identification and Presentation (CLIP)” to know more. Matrix ETERNITY NE System Manual...
  • Page 245 Select the type of Calls Allowed during Night: All Calls, No Calls, Local Calls, Regional Calls, National Calls, and Limited Calls 1, 2, 3. Default: All Calls. Select the call privilege for Calls allowed for Lock Level 1, Lock Level 2 and Lock Level 3. Matrix ETERNITY NE System Manual...
  • Page 246 Click OK. The multiple selection box closes. All the trunks appear in the field Trunks allowed for ‘0’ dialing, in the sequence you selected, separated by commas. • To apply Least Cost Routing, if required select the desired LCR method from the combo box, and configure the settings, as required. Matrix ETERNITY NE System Manual...
  • Page 247 Priority Each trunk of the ETERNITY NE can be assigned a Priority Level starting from 1, 2, 3... to 9, with '1' being lowest Priority and '9' being highest Priority. Whenever there are incoming calls on multiple trunks, the call on the trunk with higher priority will be answered by the Operator extension first.
  • Page 248 The dialog box also lists the numbers and names of the trunks to which you can copy the values under Copy To: Select the check boxes of the trunk numbers to which you want to Copy To. Matrix ETERNITY NE System Manual...
  • Page 249 Click OK. The parameter values of the trunk you Copy From will be applied on the trunk(s) you Copy To. Matrix ETERNITY NE System Manual...

  • Page 250: Emergency Numbers

    Outgoing Trunks for these numbers. Disclaimer: Matrix Comsec is responsible for incorrect configuration of Emergency Numbers. To add an Emergency Number, Click the Emergency Numbers link below Basic Settings. Enter the desired number in the field Route the Emergency Number.
  • Page 251 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix ETERNITY NE System Manual...
  • Page 252 All the trunks you selected appear in Through field, in the sequence you selected, separated by comma. • Click Submit to save the values entered on this page. Matrix ETERNITY NE System Manual...

  • Page 253: Network Parameters

    If you select Ethernet as Preferred WAN, you must configure the parameters: Network Connection Type, DNS Connection Type, Dynamic DNS, Router’s Public IP Address, and Simple Traversal of UDP through NAT (STUN). If you select Wireless WAN Mobile 1 or Mobile 2, configure Wireless WAN parameters. Matrix ETERNITY NE System Manual...
  • Page 254 IP Address: Enter the IP Address you obtained from your network Administrator for the Ethernet Port of ETERNITY NE in this field. Make sure that the IP Address does not conflict with that of any other device on the LAN.
  • Page 255 WAN interface. Make sure you have Internet Services enabled on the SIM present in the Mobile Port. In the field Access Point, enter the access point provided by your Service Provider. Enter the Dial-up Number provided to you for the internet service by your Service Provider. Matrix ETERNITY NE System Manual...

  • Page 256: Dynamic Dns

    (mapping between hostname and IP Address) in the DNS server will be deleted in such scenarios. ETERNITY NE updates the WAN IP Address in the DDNS server at each Power ON. You can also update the WAN IP Address at any time you want, as required.
  • Page 257 IP Address. Router’s Public IP Address This parameter is of relevance if the Ethernet WAN of ETERNITY NE is located behind a NAT Router and SIP Messages are to be forwarded to the public internet. Router's Public IP Address specifies the fixed IP Address of your NAT router required for NAT Traversal in SIP messages.

  • Page 258: Dhcp Server

    MAC Address Selection By default, ETERNITY NE uses the unique MAC Address of its Ethernet Port on all ethernet frames. If you want the system to use a Clone MAC Address, configure MAC Address Selection.
  • Page 259 Web Server Port • ETERNITY NE has an embedded web server called Jeeves, for system configuration. You may change the Web Server Port for accessing Jeeves, as per your requirement. Valid range of the port is: 80, 1024- 65535. Default: 80 Click Submit to save settings.
  • Page 260 Matrix ETERNITY NE System Manual...

  • Page 261: Voice Mail System

    • record the desired voice messages in WAV format. • upload your recorded messages on to the embedded FTP server of ETERNITY NE. • To upload or download VMS Software, configuration files, mailbox messages, you will need to access the embedded FTP server of ETERNITY NE.
  • Page 262 • Click the VMS Configuration link. • Configure the VMS Parameters using the different sub-links as required. Matrix ETERNITY NE System Manual...

  • Page 263: Vms General Parameters

    120 extensions of the ETERNITY. Distribution Lists take up a sizeable part of the system resources, and may slow down the process of sending voice messages to Distribution Lists. A Distribution List is a group of extensions which have mailbox. Matrix ETERNITY NE System Manual...
  • Page 264 VMS. The VMS greets the caller/extension user and takes them to the Home Position. At the Home position, Welcome message is played, the VMS offers different options to the caller, like go to Operator, dial the name of the extension user, go to Home Position, disconnect the call, leave a message. Matrix ETERNITY NE System Manual...
  • Page 265 Select Root Node, if you want the VMS to take the caller back to the Root Node in the graph (from which they originally entered). When the caller is taken to the root node, they will be able to navigate the graph all over again. Message Play Options Matrix ETERNITY NE System Manual...
  • Page 266 Message Verification: This message is played to the caller after they have recorded their message. If you disable this option, the VMS will not give the caller the option of verifying the recorded message. • If you have completed configuring the VMS General Parameters, click Submit to save changes. Matrix ETERNITY NE System Manual...

  • Page 267: Voice Mail Auto Attendant Profile

    Node in the graph, if the option Route to Root Node is selected for the current Time Zone. You can create 4 different Voice Mail Auto Attendant Profiles, by changing the values of the parameters described above. Matrix ETERNITY NE System Manual...
  • Page 268 • Click the Voice Mail Auto Attendant Profile sub-link. The Voice Mail Auto Attendant Profile page opens. • Select a Profile number. You may refer to the number you gave to each profile you created. Matrix ETERNITY NE System Manual...
  • Page 269 If the Route to Root Node is enabled in the Profile for the current Time Zone, the VMS takes the caller directly to the root node, without playing the greeting and welcome message. You can assign different Voice Mail Auto Attendant Profiles to different extensions and to Department Groups. Matrix ETERNITY NE System Manual...
  • Page 270 Select Voice Mail Auto Attendant as destination for incoming calls during the Day and or Night, as desired. • Configure the Voice Mail Auto Attendant parameter. • Select the auto attendant profile number as Voice Mail Auto Attendant Profile number. See also “Direct Inward Dialing (DID)”. Matrix ETERNITY NE System Manual...

  • Page 271: Distribution List

    Now, in the next column, for each member number, write the extension number (this is the access code you have assigned to the extension). Distribution List for Marketing Distribution Members List 1 Distribution list for Customer Care Distribution Members List 2 Similarly, create as many distribution lists as you desired. To configure Distribution List Matrix ETERNITY NE System Manual...
  • Page 272 Now, refer to the Distribution list(s) you created on paper, and enter the same information in the appropriate fields on this page. • Click Submit to save changes. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 273: Graphs And Nodes

    Dialing '3', '4' or '5' at the Root Node will take the caller to the Transfer Node. The caller decides which path to take and dials the single digit code for the desired path announced by the VMS in the voice prompt. Matrix ETERNITY NE System Manual...
  • Page 274 Customers can place orders, have their complaint registered, leave special request messages. A different voice prompt can be recorded and played to the caller for each Message node. Matrix ETERNITY NE System Manual...
  • Page 275 ‘2’ ‘3’ Menu Menu Menu Node Node Node ‘1’ ‘2’ ‘3’ ‘1’ ‘2’ ‘3’ ‘3’ ‘1’ ‘2’ Transfer Transfer Node Transfer Transfer Node Transfer Transfer Transfer Transfer Node Node Node Transfer Node Node Node Node Matrix ETERNITY NE System Manual...
  • Page 276 Company, service offerings, new retirement plans, hot stock tips, and mutual funds. These may be incoming trunk calls answered by the VMS Auto Attendant, or calls made by extension users to the VMS to access their mailbox. Matrix ETERNITY NE System Manual...
  • Page 277 (IN) Stock Funds Market (IN) (IN) Representative (IN) Information on Insurance (TN) Representative for Insurance (TN) Representative Information for Stock booking Information on Shares (TN) Representative on Mutual Funds (TN) for Mutual Funds (TN) (TN) Matrix ETERNITY NE System Manual...
  • Page 278 Select Message as Node Type, if you want to give the caller/extension user the option of leaving a message at this point in the graph. Doing so, the fields 'Destination Node for the Digits' will become un- editable. Matrix ETERNITY NE System Manual...
  • Page 279 ETERNITY. Doing so, the fields 'Destination Node for the Digits' will become un- editable. In the Extension Number field, enter the number of the extension to which the call is to be transferred from this node. Matrix ETERNITY NE System Manual...

  • Page 280: Smtp Settings

    Click the link VMS Configuration. • Click the link SMTP Settings to open the page. • Configure the SMTP parameters: 73. You can also have the new voice message mailed as an attachment with the message wait notification. Matrix ETERNITY NE System Manual...
  • Page 281 When you click this button, the alert message will appear: "Testing SMTP can take up to 99 seconds. Would you like to continue?" Click 'OK' button. The message "Please refresh the web browser after few seconds to check the test mail status" will appear. Click 'OK' button. Matrix ETERNITY NE System Manual...
  • Page 282 "Sending Test Mail Failed" When connection to SMTP has been established successfully but there is no acknowledgement for the test mail sent. "Test Mail Sent Successfully" When acknowledgement for the test mail sent to SMTP server received successfully. Matrix ETERNITY NE System Manual...

  • Page 283: Recording Voice Messages

    Recording Voice Messages The VMS of ETERNITY NE supports voice messages for different functions, which are broadly classified as: • System Greetings: These are voice messages played when a new call lands on the VMS. Callers are greeted according to the time of the day - morning, afternoon, evening (Time Zone). A different System Greeting can also be played to callers on holidays.
  • Page 284 There are two ways to record custom voice messages. You may either: record voice messages using a Telephone connected to ETERNITY NE, record voice messages from any other source, and upload the audio files of the Voice messages on to the VMS configuration files, from a computer.
  • Page 285 The VMS will prompt you to start recording your messages after the beep and press # (hash/pound) sign to indicate end of message. • Follow VMS prompt to record your message. To check the System Greeting Message you recorded, dial: • 1072-305-System Greeting Number • The VMS will playback your message. Matrix ETERNITY NE System Manual...
  • Page 286 Recording Mailbox Greeting for an Extension To record Mailbox Greeting for a time zone for an extension’s mailbox, dial: • 1072-308-Extension-Timezone Index Where, Extension is the number of the extension Time zone Index is 1 for Working Hours Matrix ETERNITY NE System Manual...
  • Page 287 If you have finished recording, exit SA mode. Uploading Custom Voice Messages As mentioned earlier, when you record voice messages from an external source, make sure that • The audio file is recorded in the prescribed format (.wav) and attributes. Matrix ETERNITY NE System Manual...
  • Page 288 Uploading Custom Voice Messages using Windows FTP Click My Computer. Type the current IP Address of the Ethernet Port of ETERNITY NE in the Address bar as ftp:// 192.168.1.101 Click Go or Press Enter key on your keyboard.
  • Page 289 Click the VMSCard folder. • Now click the System_Data sub-folder in the VMSCard folder. The following folders appear in this window. • Mailbox_Messages • Station_Names • System_Configuration • System_Greetings • System_Prompts_Responses • System_Welcome_Messages • Click the desired folder. Matrix ETERNITY NE System Manual...
  • Page 290 The progress of file transfer will appear on your screen. • Follow the same procedure to copy other audio files. • Close the FTP window after the files are transferred. For instructions on uploading voice messages using FireFTP, see “Configuration Upload”. Matrix ETERNITY NE System Manual...

  • Page 291: Recording Extension Names

    System Administrator only. Instructions for extension users may be found under the topic “Mailbox Settings”. Recording Station Names using a Telephone • Lift the receiver of any SLT extension or DKP/Extended IP Phone connected to the ETERNITY NE. • Enter SA mode. • 1072-310-Extension Access Code...
  • Page 292 Matrix ETERNITY NE System Manual...

  • Page 293: Features And Facilities

    'directories'. These directories may be 'personal' or 'global'. ETERNITY NE supports two types of Abbreviated Dialing based on the type of directory used: Personal Abbreviated Dialing and Global Abbreviated Dialing.
  • Page 294 Memory Location codes. Whenever an extension user of ETERNITY NE wants to use Global Abbreviated Dialing, all that the user needs to do is dial the feature access code ('8' or '6') and the Memory Location code at which the desired number is stored.
  • Page 295 • Abbreviated Dialing forms the basis of two other features of the ETERNITY NE: “Dialed Number Directory” “Quick Dial”. How to configure For both Personal and Global Abbreviated Dialing to work, the System Engineer must: Configure the Personal Directories and the Global Directory.
  • Page 296 You may assign the same personal directory to more than one extension. Configuring Personal Directory • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Click the Abbreviated Dialing link. Matrix ETERNITY NE System Manual...
  • Page 297 After you have configured the Personal Directories, assign a personal directory to each extension. The extension may be an SLT or DKP or SIP extension. To assign Personal Directory to SLT extensions, • Click the Basic Settings link. • Click the link SLT Extensions to open the page. Matrix ETERNITY NE System Manual...
  • Page 298 • Click the more ... link to expand options. Matrix ETERNITY NE System Manual...
  • Page 299 Select the Personal Directory number to be assigned to the DKP from the list box. • Click Submit to save changes. To assign Personal Directory to a SIP extension, • Click the link SIP Extensions under Basic Settings. • Click the more ..link to expand options. Matrix ETERNITY NE System Manual...
  • Page 300 Select the Personal Directory number to be assigned to the SIP Extension from the list box. • Click Submit to save. Configuring Global Directory • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. Matrix ETERNITY NE System Manual...
  • Page 301 To configure more numbers, click the next tabs 200-299, 300-399, 400-499, 500-99, and so on. Follow the same steps as described above. • Select the trunks to be used for routing the numbers of the Global Directory dialed out by extensions. Double click the Route Global Directory’s numbers using Trunks field. Matrix ETERNITY NE System Manual...
  • Page 302 Enable the part of the Global Directory you want to assign to the extension in its Class of Service. By default, Global Directory Part 1 is allowed to all extensions in their CoS. • Click Submit to save changes. Matrix ETERNITY NE System Manual...
  • Page 303 Memory Location. The system will use the trunks selected by the System Engineer to dial out the number added by the extension user. To configure Global Directory Part 1 from the DKP or Matrix Extended IP Phone, follow these steps: •...
  • Page 304 Scroll with the Up/Down navigation keys to reach the desired contact's name on the list. • Press 'Enter' key to delete the name. • You will get the confirmation tone and the confirmatory message: “Done”. Matrix ETERNITY NE System Manual...
  • Page 305 You get the message 'Give Index' • Enter Global Directory Index number: 100 to 999. • The desired number will be dialed out. For SLT Users • Pick up the handset. • Dial 8 (users world wide) Matrix ETERNITY NE System Manual...
  • Page 306 • Dial 6 (users in USA) • Dial Global Directory Index number: 100 to 999. • The desired number will be dialed out. Matrix ETERNITY NE System Manual...

  • Page 307: Access Codes

    The system processes the instruction when a match is found. Matrix ETERNITY NE System Manual...
  • Page 308 Auto Call Back code is dialed at the 'Blocked' phase as well as 'Placed' phase. • Three-party Conference code is dialed at the 'Matured 2-way' phase, with one held party. Call forwarding options: Unconditional, When Busy, When No Reply, When Busy or No Reply. Matrix ETERNITY NE System Manual...
  • Page 309 Similarly, Station and Logical Group Codes too must be unique and should not match with any of the features invoked in the 'Dial' phase. How to configure ETERNITY NE provides default Access Codes for extensions, logical groups—department and trunk groups—and features. It also provides country-specific default Access Codes which are applied automatically when you select the 'Region' to configure the system.
  • Page 310 Account Code by Name 1059 Meet Me Paging 1093 Hot Desk 1091 DND Override Presence 1097 Live Call Screening 1094 Conversation Recording 1095 Forced Call Release Hold Flash Live Call Supervision 1098 Forced Call Answer Matrix ETERNITY NE System Manual...
  • Page 311 Trunk Access Code (TAC) 6 You can either use the default Access Codes or change them to suit your preferences. • The following Access Codes are cannot be changed: • Enter SE Mode (1#91) • Enter SA Mode (1#92) Matrix ETERNITY NE System Manual...
  • Page 312 • However, you can change, the Prefix of SA Commands '1072'. See above Table. To change Access Codes, see “Extension Numbering Plan” under Basic Settings for instructions. Matrix ETERNITY NE System Manual...

  • Page 313: Account Codes

    Forced Account Code The ETERNITY NE can be configured to prompt extension users to dial the Account Code whenever they grab a trunk to dial out a number. The system will allow extension users to dial out numbers only when after they have dialed the Account Code or Name.
  • Page 314 Write Account Codes on one column. Account codes may be any three-digit number between 001 and 999. • Write the Account Names, i.e., names of the clients on the second column, against their respective Account Codes. Matrix ETERNITY NE System Manual...
  • Page 315 Click the Advanced Settings link to expand. • Click the Account Name link. • Enter the Names of the clients against the account codes you have assigned to them. Refer the paper with the two-column table you created. Matrix ETERNITY NE System Manual...
  • Page 316 Select the extension number to which you want to allow this feature. • Click Class of Service to expand. • Enable Account Code in the Class of Service for the Day and Night. • Click Submit. Matrix ETERNITY NE System Manual...
  • Page 317 Click the link of the trunk type—CO, Mobile, SIP—to which you want to allow this feature. • Select the trunk you on which you want to assign this feature. • On the respective trunk port page, click the More... link. Matrix ETERNITY NE System Manual...
  • Page 318 • when grabbing a trunk (if Forced Account Code flag is enabled). Print and hand out copies of the Account Code List to everyone in the organization for reference while making calls. Matrix ETERNITY NE System Manual...
  • Page 319 Dialing Account Code by Names is possible only if your phone is a DKP. To enter Account Code Name before making the call: • Press DSS Key assigned to Account Code by Name. • Dial 1059. • Enter the initial letter of the client's name. Matrix ETERNITY NE System Manual...
  • Page 320 Printing Call Reports of Clients You can print the call details of your clients using their account codes as filter. “Station Message Detail Recording–Report”, for more detailed instructions on printing reports using filters. Matrix ETERNITY NE System Manual...

  • Page 321: Alarms

    'Busy'. The Operator phone rings for the duration of the Alarm Ring Timer. If the Operator does not answer the call, the ETERNITY NE will make two more Alarm Attempts at an Alarm Attempt Interval of 5 minutes to call the Operator.
  • Page 322 Alarm Notification Type. • If the extension user does not answer the alarm call, the ETERNITY NE makes two more attempts (in all, 3 attempts) at an interval of 5 minutes between each attempt, to call the extension.
  • Page 323 The Operator can view the Alarm report whenever required and can also print this report. • ETERNITY NE can register as many as 60 Alarm requests set by the Operator and extension users. • Multiple Alarms can be set for an extension by the Operator and/or by the extension user. For example, Daily Alarm at 09:00am is set for an extension.
  • Page 324 User experience however, shows that 'Once Only' Alarm call requests are more common than 'Daily' Alarm requests. So, ETERNITY NE allows you the flexibility of setting 'Once Only' as the default Alarm Type, by disabling the 'Configuring Alarm Type' flag.
  • Page 325 ETERNITY NE, when each function key is pressed. The system interprets this string and translates it into a string that can be understood by the ETERNITY NE. For example, an SLT has a special function key for Alarm calls which sends the string 53 to the system.
  • Page 326 The page of the selected extension type opens. • To select an extension number on the page, select the Extension Number tab. • Click More button to expand parameter options for the selected Extension number. Matrix ETERNITY NE System Manual...
  • Page 327 If you select Voice Message as notification type, make sure that you also assign a Voice Module to the Alarm application. See “Voice Message Applications” for more details. Select Voice Mail only if you have the Voice Mail System installed in your ETERNITY NE. • Click Submit to save. •...
  • Page 328 Alarm call. • Alarm Attempt Interval (minutes): Increase or decrease, as required, the time gap between each attempt the system makes to serve an Alarm call. • Click Submit to save settings. Matrix ETERNITY NE System Manual...
  • Page 329 In the Access Codes field, enter the strings sent by the SLT on pressing the special function key for 'Alarms'. For example, if the SLT sends the string ‘53’ to the ETERNITY NE when the function key for Alarms is pressed, enter the string 163 (the feature access code for Voice-guided Alarms) in the Number String field, and enter the string 53 in the corresponding Access code field.
  • Page 330 Without the Voice Mail System installed, the extension user having SLT with the special Alarm function key will not be able to set/cancel alarm. This extension user can set/cancel alarm only by dialing the feature access code for voice-guided alarms. Matrix ETERNITY NE System Manual...
  • Page 331 You get confirmation tone. • Replace handset. To cancel Alarm set for an extension, • Lift handset. • Dial 1072-003 • Dial Extension Number. • Dial # • You get confirmation tone. • Replace handset. Matrix ETERNITY NE System Manual...
  • Page 332 If there are multiple alarms set, alarms cannot be canceled selectively. Only the Operator can cancel alarms selectively from the SA mode. • Alarm(s) set on an extension will be served, even if DND is also set on the same extension. Matrix ETERNITY NE System Manual...
  • Page 333 Jeeves. To view Alarm Status, • Open Jeeves. • Log in as System Administrator. • Click the Reports link. • Click the Wakeup Alarms link under Reports. The unserved Alarm calls appear on the page. Matrix ETERNITY NE System Manual...
  • Page 334 Cancel Alarm check box of the extension number for which you want to cancel the alarm. • click the Cancel Selected Alarms button at the bottom of the page. • To print this page, click the Print button. • Click Logout to exit SA mode. Matrix ETERNITY NE System Manual...

  • Page 335: Alternate Number Dialing

    The number of auto redial attempts depends on the Auto Redial Count configured in the system. By default, the system will make 5 redial attempts if Auto Redial 'normal' is set. If Auto Redial 'Priority' is set, the system will make 20 redial attempts. Matrix ETERNITY NE System Manual...
  • Page 336 Global Directory, first configure the numbers in the directory, before you begin creating Alternate Number Groups. Refer the topic “Abbreviated Dialing” instructions on configuring the Global Directory. Matrix ETERNITY NE System Manual...
  • Page 337 Global directory already, configure them in the Global Directory first. Refer the topic “Abbreviated Dialing” for instructions on configuring the Global Directory. To create Alternate Number Groups and configure them in the Global Directory, • Open Jeeves. • Log in as System Engineer. Matrix ETERNITY NE System Manual...
  • Page 338 • Click the Advanced Settings link. • Click the Abbreviated Dialing link. • Click the Global Directory link under Abbreviated Dialing to open the page. • Click the Advance button on this page. Matrix ETERNITY NE System Manual...
  • Page 339 If you have not configured the Global Directory already, you may do so now. • Double click the Route Global Directory’s numbers using Trunks field, and select the trunks to be used for routing the numbers of the Global Directory dialed out by extensions. Matrix ETERNITY NE System Manual...
  • Page 340 Similarly, enter Alternate Group number '004' against the numbers belonging to the 'GoodLife Inn' to which it is assigned. Memory Alternate Number Name Location Number Group 2640459 Midas Biz 2631235 Midas Biz 2635589 Midas Biz 2565590 Midas Biz 2788856 GoodLife Inn 022281110001 Jet Set 022281110002 Jet Set Matrix ETERNITY NE System Manual...
  • Page 341 Directory Part 1 is enabled by default in their COS. Alternate Number Dialing will work only for those numbers that exist in the Global Directory assigned to each extension. So, the Global Directory Part containing the Alternate Number Groups must be allowed to Matrix ETERNITY NE System Manual...
  • Page 342 Alternate Number Groups are configured in the Global Directory allowed to your extension. • 'Basic Features' (these include Redial) are enabled in the Class of Service allowed to your extension. Now, follow the instructions for using the feature “Last Number Redial”. Matrix ETERNITY NE System Manual...

  • Page 343: Auto Answer

    This timer defines the time in seconds that the DKP should wait before going OFF-Hook to answer incoming calls. This timer defines the time in seconds that the DKP should wait before going OFF-Hook to answer incoming calls. Matrix ETERNITY NE System Manual...
  • Page 344 Open Jeeves. • Login as System Engineer. • Click the Basic Settings link. • Click the DKP Extensions link. • The DKP Extension page opens. • On this page, click the Phone Settings option to expand. Matrix ETERNITY NE System Manual...
  • Page 345 Menu of the phone. To set Auto Answer: • Press the DSS Key assigned to Auto Answer function • Press 'Enter' Key. This function must have been on a DSS Key of the phone. Matrix ETERNITY NE System Manual...
  • Page 346 Scroll down to select 'Headset Connectivity'; press Enter Key. • You get the options: Headset Not Connected Headset Connected • Scroll to select 'Headset Connected' and press Enter key. “Phone Key Settings” under “DKP Extensions” for instructions. Matrix ETERNITY NE System Manual...

  • Page 347: Auto Call Back (Acb)

    • The ETERNITY NE has the capacity to serve 50 Auto Call Back requests from its extensions at a time. The service duration for each request is 60 minutes. Requests that are not served within 60 minutes are automatically cancelled by the system.
  • Page 348 Auto Call Back Ring Timer, if required. By default, all extensions of ETERNITY NE are allowed Auto Call Back feature for the day and night in their Class of Service. So, all extensions of the ETERNITY can set/cancel Auto Call Back if the called number is busy or does not reply.
  • Page 349 Press the 'Call Back' Key on Busy Tone. • Dial 2 on Busy Tone. • You get confirmatory message "Auto Call Back Set" on the phone's display. The LED of the DSS Key will be turned on. • Go idle. Matrix ETERNITY NE System Manual...
  • Page 350 You get confirmatory message "Auto Call Back Canceled" on the phone's display. The LED of the DSS Key will be turned off. • Go idle. For SLT Users To set Auto Call Back on No Reply: • On Ring Back Tone • Dial 2. Matrix ETERNITY NE System Manual...
  • Page 351 Replace handset or you get dial tone after 3 seconds. If you hear an error tone while setting an Auto Call Back request, it is likely that the system already has 50 pending requests and is unable to accept yours. Matrix ETERNITY NE System Manual...

  • Page 352: Auto Redial

    3 seconds as default. • On sensing the dial tone the ETERNITY NE will dial out the requested number and will wait until the 'Ring Back Tone Wait Timer ' expires to sense the Ring Back Tone from the requested number. This timer is configurable and is set to 60 seconds as default.
  • Page 353 By default, none of the extensions of ETERNITY NE are allowed Auto Redial and Auto Redial Priority in their Class of Service. You must enable it to allow these features to the extensions.
  • Page 354 Click Submit button to save changes. • If the ETERNITY NE is installed in Australia, please ensure that: The Timer for Auto Redial Normal as well as Priority must be set to more than 5 seconds. The Auto Redial Priority Count should be set to less than 15.
  • Page 355 When the external number you are trying is busy, • Go ON-Hook on Busy Tone. • Dial 17. • Replace handset. To cancel Auto Redial: • Pick up the handset. • Dial 1070. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 356: Automatic Number Translation

    CO requires dialing of area codes for long distance calls. When ETERNITY NE is connected to more than one network, outgoing calls may be routed through any of these networks, depending on the outgoing call routing configured in the system. However, as extension users do not know through which telecom network their calls will be routed, they cannot be expected to dial numbers according to the numbering plan of the destination networks.
  • Page 357 Decide which of the trunks are to be assigned the Automatic Number Translation feature and configure Automatic Number Translation on those trunks. To configure Automatic Number Translation, • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. Matrix ETERNITY NE System Manual...
  • Page 358 • Click the Automatic Number Translation link under Advanced Settings. • The Automatic Number Table 1 appears on this page. Matrix ETERNITY NE System Manual...
  • Page 359 To enable Automatic Number Translation on a trunk, click Basic Settings link. • Click the desired Trunk type: CO, Mobile, SIP. • Select the trunk port number by clicking the tab. • On the trunk page, click the Automatic Number Translation (ANT) option to expand. Matrix ETERNITY NE System Manual...
  • Page 360 You can also configure the ANT Table number you select for this trunk from this page by clicking the arrow icon. This will open the ANT Table Number you selected for this trunk. • Click Submit to save settings. • You may log out of Jives. Matrix ETERNITY NE System Manual...

  • Page 361: Barge-In

    After Raid, if A goes ON-hook, before the expiry of the Barge-In Timer, C gets RBT and A gets a ring. Feature Interactions • Call States: • Barge-In works only if the dialed extension is busy. The dialed extension may be busy with another extension or trunk (external number). Matrix ETERNITY NE System Manual...
  • Page 362 To configure the Barge-In Timer, see Other Features under “System Timers and Counts”. How to use For EON & Extended IP Phone Users When dialed extension is busy, • Press DSS Key assigned to Barge-In • Dial 4 on busy tone Matrix ETERNITY NE System Manual...
  • Page 363 For SLT Users When dialed extension is busy, • Dial 4 on busy tone This default feature access code can be changed to suit your preference. Refer the topic “Access Codes”. Matrix ETERNITY NE System Manual...

  • Page 364: Bcch Selection

    Signal Strength and Signal Quality of each cell. How to configure You can lock Mobile Port to a cell or a channel only through Jeeves. • Log in as System Engineer. • Click Advanced Settings. • Click the link Mobile Trunks. Matrix ETERNITY NE System Manual...
  • Page 365 Displayed when the Mobile Port is registered with the Network and it is free. Busy Displayed when any active call is present on the Mobile Port. • BCCH Locking Status: The current BCCH Locking status of the mobile port is displayed in this field. Matrix ETERNITY NE System Manual...
  • Page 366 Cell ID: In this field, Cell ID is displayed. It is a 16-bit identifier that identifies the cell. Cell ID is displayed in hexadecimal characters for SIMCOM-2G engines which ranges from 0000 to FFFF. For SIMCOM-3G engine, Cell ID is displayed in decimal digits which ranges from 00000 to 65535. Matrix ETERNITY NE System Manual...
  • Page 367 Select the desired Mobile Port Number (if your system has two Mobile Ports). • Set the parameter Manual BCCH Locking to 'Yes'. • Go to the Cell to which you want to lock the Mobile Port you selected. Matrix ETERNITY NE System Manual...
  • Page 368 After registration, if the module or the system restarts or gets de-registered from the network, module starts registration process again. • While re-registering, ETERNITY tries to lock the Mobile Port to the last selected cell of network A. Matrix ETERNITY NE System Manual...
  • Page 369 In this situation, user should set Manual BCCH locking mode to 'No' to register Mobile Port with the suitable network automatically. • Later, the user can set the Manual BCCH locking mode to 'Yes' and lock the Mobile Port to the desired cell after assessing the cell information. Matrix ETERNITY NE System Manual...

  • Page 370: Behind The Pbx Application

    21 must dial '0' again to grab CO dial tone of the T1 or T2 connected to PBX-A. However, when the user dials '0' again, ETERNITY NE applies Toll Control. It detects the dialed number as ‘00’ and interprets this as an attempt to dial a long distance number. Since Extension 21 is not allowed long distance dialing in its Toll Control, ETERNITY NE rejects dialing on the trunk and plays an error tone to Extension 21.
  • Page 371 61, the PPDC should be configured as '2'. On trunks directly connected to the CO, i.e. T1, T2, T3 of ETERNITY NE, the PPDC must be configured as ‘0’. To take the above example further, when PPDC is configured as ‘1’ on T4, T5 and T6, when the user of Extension 21 dials ‘0’...
  • Page 372 Click the number of the CO trunk you want to assign PPDC ‘0’ (i.e. trunk connected directly to the CO) by clicking on the CO trunk number tab. • The parameters of the CO trunk tab you selected appear. Matrix ETERNITY NE System Manual...
  • Page 373 • Click Hardware to expand options. Matrix ETERNITY NE System Manual...
  • Page 374 '1'. If TAC is double or triple digit, select '2' or '3' as applicable as the PPDC. • Click Submit at the bottom of the page to save your settings. • To log off, click Logout. Matrix ETERNITY NE System Manual...

  • Page 375: Call Back On Trunk Ports

    The system matches the CLI of A with the Call Back profile assigned to the mobile port 1 to determine if the calling number is eligible for a call back. • A match is found in the list configured in the Call Back profile. Matrix ETERNITY NE System Manual...
  • Page 376 If the system does not find a match for the CLI of the caller in the list, the 'Call Back' feature will not be appli- cable and the call will be processed according to the normal incoming call logic. Matrix ETERNITY NE System Manual...
  • Page 377 Timer, the call will be processed according to the normal incoming call logic. • ETERNITY NE supports only one call back request at a time, for one trunk port. The second incoming call on that trunk port will be processed by the system as per normal incoming call routing.
  • Page 378 Select the Call Back Profile you want to apply to this trunk. • Now, configure the Call Back Profile you selected by clicking the settings icon. • The Call Back Profile opens in a new window. Matrix ETERNITY NE System Manual...
  • Page 379 Call back on alternative number if programmed. If you select this option, for each number you configured as eligible for call back, you must configure an alternative number in the list Program alternate number in respective row. Matrix ETERNITY NE System Manual...
  • Page 380 You can also delete trunks from the ones you have selected. • You may enable Rotation, if you have selected more than one trunk. Default: Disabled. Rotation has no relevance if only one member trunk is selected. Matrix ETERNITY NE System Manual...
  • Page 381 When the system finds a missed call eligible for a call back, it will make the call back on the basis of the ‘Call Back to’ option you selected and the alternate number list. 'Operator' is the extension which is assigned to the Mobile port. Matrix ETERNITY NE System Manual...
  • Page 382 Basic Settings, and follow the same instructions as above. Where the CLI received can be dialed out without any modification, you do not need to configure any number string in the Alternate number List. Matrix ETERNITY NE System Manual...

  • Page 383: Call Budget

    After the call ends, the system calculates and adds the call amount to the extension's account. • Until a new Call Budget is allocated to the extension user, the extension user can make calls only as per Toll Control assigned for the Call Budget Consumed state. Matrix ETERNITY NE System Manual...
  • Page 384 Call Budget amount can be allotted to extensions from the System Administrator mode, using Jeeves or by dialing SA commands from an extension phone. Assigning Call Budget to Extensions using Jeeves • Open Jeeves. • Log in as System Administrator. Based on the feature 'Call Cost Calculation'. Matrix ETERNITY NE System Manual...
  • Page 385 In the Call Budget Allotted field, enter the Call Budget Amount you want to allot to this extension. • Click Submit button to save. • To allot call budget to another extension, click the extension number tab, and follow the same instructions as above. Matrix ETERNITY NE System Manual...
  • Page 386 Dial Call Budget Amount. Use leading zero if amount is less than 6 digits. • You get confirmation tone. • Exit System Administrator mode. • Replace handset.  Call Budget cannot be viewed on SLT. Matrix ETERNITY NE System Manual...

  • Page 387: Call Budget On Trunk

    Call Budget on Trunk What's this? Call Budget on Trunks is an expense control feature of ETERNITY NE that enables you to keep track of the cost of phone calls made from the different Trunks of ETERNITY NE. With this feature, each trunk can be allotted a 'budget' limit for outgoing calls. This budget limit can be configured to be reloaded manually each time it is exceeded or on a scheduled date, which may be either daily or a particular date of the month.
  • Page 388 Once a new Call Budget is allocated to the trunk, outgoing call facility is resumed on the trunk. • Call Budget on Trunks is not based on real time (online) call cost calculation. The ETERNITY NE calculates the call cost only after the call has ended.
  • Page 389 To reset Call Budget on CO Trunks, click CO Status link to open the page. If you have set Call Budget to reset on a scheduled date, the date will appear in the Budget Reset Schedule (Date) field. Based on the feature 'Call Cost Calculation'. Matrix ETERNITY NE System Manual...
  • Page 390 If you have set Call Budget to be reset on a scheduled date, the date will appear in the Budget Reset Schedule (Date) field. • To reset Call Budget manually, any time, click the Reset button assigned to Reset Consumed Budget. • To reset Call Budget on SIP Trunks, click the SIP Trunk Status link. Matrix ETERNITY NE System Manual...
  • Page 391 If you have set Call Budget to be reset on a scheduled date, the date will appear in the Budget Reset Schedule (Date) field. • To reset Call Budget manually, any time, click the Reset button assigned to Reset Consumed Budget. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 392: Call Chaining

    Call Chaining can be performed when call is transferred from a DKP to DKP, SLT or Trunk. The process of Call Chaining would be the same if A were an internal caller and B were an external number, or if both were external numbers or both were internal numbers. Matrix ETERNITY NE System Manual...
  • Page 393 Go OFF Hook. You get connected with the caller. • Go Idle after the conversation ends. Refer the EON48/Extended IP Phone User Card for instructions on various options for Call Transfer of internal and external calls. Matrix ETERNITY NE System Manual...

  • Page 394: Call Cost Calculation (Ccc)

    Call Cost Calculation (CCC) What’s this? The ETERNITY NE can calculate the cost in amount, for external calls made by extensions. The cost calculation is done at the time of printing reports. How it works The cost of a call depends on: •...
  • Page 395 02.00 02.00 02.00 Duration (sec) Cost 01.00 01.00 01.00 01.00 01.00 01.00 01.00 01.00 Durations) Cost 01.00 01.00 01.00 01.00 01.00 01.00 01.00 01.00 Duration (sec) Cost 01.00 01.00 01.00 01.00 01.00 01.00 01.00 01.00 Matrix ETERNITY NE System Manual...
  • Page 396 Configure the Pulse Rate Types for the Pulse Rate Option you assign to the trunk. • You may configure different Pulse Rate Types of Normal Days and for Holidays, as required. If configuring Holiday Pulse Rate, you must also configure the Holiday schedule. Matrix ETERNITY NE System Manual...
  • Page 397 By default, no Service Charge is applied on call cost by the system. Service Charge on call cost is generally applied in Hotels and other organization which charge users for the calls made by them. If you want to apply Service Charge, Matrix ETERNITY NE System Manual...
  • Page 398 Percentage of call cost: A percentage of the cost of the call is added as a service charge for that call. If you select this option, you must define the percentage in the Specify Service Charge in % field which appears. • Click Submit to save changes. Matrix ETERNITY NE System Manual...
  • Page 399 If your service providers do not offer any special rates for holidays, you may skip configuring the Holiday Pulse Rate table. To configure the Normal Pulse Rate table, • Click the Normal Pulse Rate link. Matrix ETERNITY NE System Manual...
  • Page 400 If you have configured Time Zones for the Call Cost Schedule on a trunk, you may define the different Pulse Rate Types for each Time Zone. • Click Submit to save changes. To configure the Holiday Pulse Rate table, • Click the Holiday Pulse Rate link. Matrix ETERNITY NE System Manual...
  • Page 401 • Configure the Holiday Pulse Rate Type with rates for the First Unit and the Additional Unit, as required. • Click Submit to save changes. • Click the Holiday Schedule link. Matrix ETERNITY NE System Manual...
  • Page 402 The pulse rate of a call depends on the destination number dialed. Generally, pulse rate varies according to the type of the call: Local, national, international. ETERNITY enables you to configure Pulse Rates according to Area codes. Matrix ETERNITY NE System Manual...
  • Page 403 For each area code, configure the Pulse Rate to be followed for the desired Pulse Rate Options in the Pulse Rate Type for Pulse Rate (Option 1 to 4) column. • Click Submit to save changes. “Default Area Code Table: USA” see Appendix. Matrix ETERNITY NE System Manual...

  • Page 404: Call Cost Display

    Press the DSS Key assigned to Call Cost Display feature. • Dial 1075. • Scroll with the up/down navigation keys to view the cost of the last 10 calls. • The display shows the last 10 dialed numbers and their corresponding call cost. Matrix ETERNITY NE System Manual...
  • Page 405 0 0 1 4 0 3 4 5 4 5 2 4 7 2 . 8 0 F r i 2 2 J A N 1 2 : 1 9 • Go Idle Matrix ETERNITY NE System Manual...

  • Page 406: Call Duration Control (Cdc)

    By limiting the duration of the conversations, CDC helps increase availability of trunks for making outgoing calls and for receiving incoming calls, which is important in high call traffic situations. Besides increasing trunk availability, CDC curbs unrelated and unproductive conversations. At a time, ETERNITY NE can control the duration of 64 calls. How it works •...
  • Page 407 Interrupt Request, Barge-In and Raid: CDC is treated as turned 'ON'. • Emergency Number Dialing: Emergency calls are not affected by this feature, i.e. CDC will not be applied on the dialing of Emergency Numbers. Matrix ETERNITY NE System Manual...
  • Page 408 Make a list of extensions on which CDC is to be applied and the CDC Profile number you want to assign to these extensions. • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Click Call Duration Control link under Advanced Settings. Matrix ETERNITY NE System Manual...
  • Page 409 To have calls disconnected on the expiry of the CDC Timer, enable Disconnect Call after CDC Timer check box. Default: Disabled. • In the Apply CDC for calls matching with numbers column, enter the numbers on which CDC should be applied. You may refer to the list you prepared. Matrix ETERNITY NE System Manual...
  • Page 410 • Now assign the CDC Profile to the extensions. For instructions see “SLT Extensions”, “DKP Extensions”, “SIP Extensions”, under Basic Settings. • Log out of Jeeves or continue configuration tasks, as required. Matrix ETERNITY NE System Manual...

  • Page 411: Call Duration Display

    The dialed external number with duration (5-digits in the format of MM:SS) is displayed on the LCD of the phone, when the call is answered. 6 1 6 A M I T PAT E L 0 2 : 5 2 F r i 2 2 J A N 1 2 : 1 9 Matrix ETERNITY NE System Manual...

  • Page 412: Call Forward

    Forward No-Reply Timer to expire. A has set Call Forward to external number on No-Reply. • The system waits for the Call Forward No-Reply Timer to expire and forwards all external incoming calls to the external number. Matrix ETERNITY NE System Manual...
  • Page 413 Only one Call Forward Type can be set from an extension. Every new Call Forward Type set overrides the previous one. • When the calls are forwarded the extension user gets the feature tone on lifting the handset to indicate that Call Forward is set on the extension. Matrix ETERNITY NE System Manual...
  • Page 414 If the call is to be forwarded to an extension, dial the extension number. • If the call is to be forwarded to an external number, dial Trunk Access Code, then the external phone number and terminate the command with #*. Matrix ETERNITY NE System Manual...
  • Page 415 To cancel Call Forward, • Lift the handset. • Dial 130. • You get confirmation tone. • Replace the handset. To disable Dual Ring, • Lift the handset. • Dial 136. • Dial 0. • Replace Handset. Matrix ETERNITY NE System Manual...

  • Page 416: Call Forward-Scheduled

    As the Call Forward Type set by A is Unconditional, the system will forward the call to B, without checking for the Busy Tone and without waiting for the Call Forward No-Reply Timer to expire. Matrix ETERNITY NE System Manual...
  • Page 417 Extensions that are to be allowed to set Call Forward-Scheduled for other extensions must be allowed either the feature 'SA Mode’ or ‘SA Extension' in their Class of Service. Refer the topic “Call Forward- Remote”. Matrix ETERNITY NE System Manual...
  • Page 418 The Extension numbers appear on the tabs on the right pane, starting with SLT extensions. • To select a particular extension number or type, click on the tab.To select a particular extension number or type, click on the tab. Matrix ETERNITY NE System Manual...
  • Page 419 Default: Unconditionally. Enter the external number to which calls must be forwarded in the empty field provided for this option. Matrix ETERNITY NE System Manual...
  • Page 420 Follow the same instructions as above for setting Call Forward Scheduled for the Day Time. • To set Call Forward - Day Time on another extension, click the extension number tab, and follow the same instructions as above. Matrix ETERNITY NE System Manual...
  • Page 421 To set CF-Scheduled for the Day: • Lift handset. • Enter SA Mode. • Dial 1072-223-Extension number-1-1-Destination Number for CF-Scheduled -Unconditional. • Dial 1072-223-Extension number-1-2-Destination Number for CF-Scheduled -Busy. • Dial 1072-223-Extension number-1-3-Destination Number for CF-Scheduled -No Reply. Matrix ETERNITY NE System Manual...
  • Page 422 To cancel Call Forward-Scheduled for a Time Zone: • Press DSS key assigned to Call Forward-Scheduled. • Dial 1175. • Scroll to the desired Time Zone. • Press Enter key to select Time Zone. • Scroll to select Cancel. Matrix ETERNITY NE System Manual...
  • Page 423 Dial 1175-3-5-0 to cancel CF-Scheduled -Dual Ring. • Dial 1175-3-0 to cancel CF-Scheduled for the Night. • Replace handset. To cancel CF-Scheduled for all Time Zones: • Lift handset. • Dial 1175-0. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 424: Call Forward-Remote

    You may decide which extensions should be allowed Call Forward-Remote feature. Generally, only few extensions are allowed this feature. For instructions on configuring SA Mode and SA Extension in the Class of Service of different extension types, see “SLT Extensions”, “DKP Extensions”, “SIP Extensions” under Basic Settings. Matrix ETERNITY NE System Manual...
  • Page 425 The Extension numbers appear on the tabs on the right pane, starting with SLT extensions. • To select a particular extension number or type, click on the tab. To select a particular extension number or type, click on the tab. Matrix ETERNITY NE System Manual...
  • Page 426 Default: Unconditionally. Enter the external number to which calls must be forwarded in the empty field provided for this option. Matrix ETERNITY NE System Manual...
  • Page 427 You can also forward the calls of all extensions at one go to the same destination. To do this, • Click Call Forward-All Extensions link. • Select the Forward Calls of all Extensions radio button and select the Call Forward type from the drop down list. Matrix ETERNITY NE System Manual...
  • Page 428 For users world wide, Trunk Access Code (TAC) for dialing external numbers are: 0, 5, 61, 62, 63, 64. For users in USA, TAC for dialing external numbers are: 9, 5, 81, 82, 83, 84. If call is to be forwarded on voice mail, dial the Access Code for the Voice Mail group. The default Access Code is 393121. Matrix ETERNITY NE System Manual...
  • Page 429 You get confirmation tone. • Replace handset. To cancel Call Forward Remote: • Lift the handset. • Dial 1072-006. • Dial the Extension Number. • Dial 0. • You get confirmation tone. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 430: Call Hold

    Call Hold is a feature of the DKP and the Extended IP Phone. ETERNITY NE enables two types of Call Hold on the DKP: Exclusive Hold and Global Hold.
  • Page 431 The call on Global Hold must be picked up before the Call Hold Retrieval Timer expires. ETERNITY NE provides the flexibility to use Exclusive Hold and Global Hold at the same time. You can put calls on Exclusive Hold even when Global Hold is enabled in the system.
  • Page 432 • Go idle. To retrieve a call on Global Hold: • From any DKP or Extended IP Phone, • Press the DSS Key of the Trunk/extension put on Global hold, which is blinking slowly Blue. Matrix ETERNITY NE System Manual...

  • Page 433: Call Logs

    Parameters”' page under Advanced Settings. • Programming of a DSS key for the Call Logs feature.See “Phone Key Settings” under “DKP Extensions” for instructions. Also see, “Matrix Extended IP Phone Key Settings” under “SIP Extensions”. Matrix ETERNITY NE System Manual...
  • Page 434 The Call Logs feature allows you to view calls and edit numbers, make calls to any number logged, and store numbers. Viewing Call Logs on DKP There are two ways to view call logs on the DKP: • From the Phone Menu • Using the Feature Key assigned to Call Logs. Matrix ETERNITY NE System Manual...
  • Page 435 After editing the number, you may store it in the Personal Directory or dial the edited number by pressing the Enter key. This key is available on EON48. This key must be programmed on EON42. Matrix ETERNITY NE System Manual...
  • Page 436 "Memory Full" will appear on your phone's display and you will get an Error Tone. Refer the topic “Abbreviated Dialing” to know more. Only if there is a free Memory Index in the Personal Directory. Matrix ETERNITY NE System Manual...

  • Page 437: Call Park

    After parking a call, the extension user can continue to make and answer other calls and use other system features. How it works A and B are extension users. C, D and E are callers. Parking Calls in General Orbit • C calls B. • A picks up the call. Matrix ETERNITY NE System Manual...
  • Page 438 If required, change the value of the Call Park Timer and the Call Park Release Timer to the desired duration. See “System Timers and Counts” for instructions. How to use For EON & Extended IP Phone Users To park a call: • You are in speech with extension/external caller. Matrix ETERNITY NE System Manual...
  • Page 439 Dial Flash-115-Orbit Number (Personal Orbit:1; General: 2-9). • Call is parked. To retrieve a parked call: • Lift the handset. • Dial Flash-116-Orbit Number (Personal Orbit:1; General: 2-9). • You are in speech with the extension/external caller. Matrix ETERNITY NE System Manual...

  • Page 440: Call Pickup

    When more than one extension in a Pick-Up Group are ringing, you can choose which one to answer first, using Call Pickup Selective. Matrix ETERNITY NE System Manual...
  • Page 441 COS of different Extension types: SLT, DKP, SIP. How to use For EON & Extended IP Phone Users To pick up a ringing extension in your Group: • Press DSS Key assigned to Call Pickup Group. • Dial 4. Matrix ETERNITY NE System Manual...
  • Page 442 To pick up any one of several ringing extensions ringing or the extension that is not in your group: • Lift the handset. • Dial 12. • Dial number of the Extension you want to pick up. • Talk. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 443: Call Progress Tones

    Each CPT has a distinctive tone frequency and cadence assigned to it, for which some standards have been established by the International Telecommunication Union (ITU). On the basis of specific frequency, modulating frequency and cadence, the CPTs generated by ETERNITY NE are categorized as:...
  • Page 444 ETERNITY offers the flexibility of setting the Call Progress Tone Generation (CPTG) type to match the country- specific CPT standards established by ITU. India being the default 'Region' for ETERNITY, the CTPG for India is set as default in the system. Matrix ETERNITY NE System Manual...
  • Page 445 Click the link Call Progress Tones to open the page. • Select the desired Region from the drop down list. • Select the desired Dial Tone Type as Type 1 or Type 2 from the combo box. • Click Submit to save changes. Matrix ETERNITY NE System Manual...
  • Page 446 Continuous 350+440 Continuous 440+480 2.0on 4.0off 480+620 0.5on 0.5off China Continuous Continuous 1.0on 4.0off 0.35 on 0.36off Egypt 425*50 Continuous 425*50 Continuous 425*50 2.0on 1.0off 425*50 1.0on 4.0off France Continuous Continuous 1.5on 3.5off 0.5on 0.5off Matrix ETERNITY NE System Manual...
  • Page 447 Region Region Cadence Cadence Cadence Cadence Cadence Freq. Freq. Freq. Freq. Freq. Code (sec) (sec) (sec) (sec) (sec) Region1 0.25on 350+440 0.1on 350+ 0.1on 350+440 0.1on 0.1on 0.25 off 0.1off 0.9off 0.1off 2.9off 0.1on 2.7off Matrix ETERNITY NE System Manual...
  • Page 448 0.25off 0.1off 0.9off 0.1off 2.9off 0.1on 2.7off Israel 0.25on 0.17on 0.1on 0.5on 0.1on 0.25off 0.14off 0.9off 10.0off 2.9off 0.34on 5.0off Italy1 0.2on 0.1on 0.1on 0.4on 0.1on 0.2off 0.1off 0.9off 0.1off 2.9off 0.25on 0.1off 0.15on 5.0off Matrix ETERNITY NE System Manual...
  • Page 449 0.25off 0.1off 0.9off 4.0off 0.25off 0.15on 1.45off Spain 0.25on 0.1on 0.1on 0.175on 0.1on 0.25off 0.1off 0.9off 0.175off 2.9off 0.175on 3.5off Thailand 0.3on 400*50 0.1on 400* 0.1on 0.1on 0.1on 0.3off 0.1off 0.9off 0.1off 2.9off 0.1on 2.7off Matrix ETERNITY NE System Manual...
  • Page 450 0.1off 0.9off 0.1off 0.5off 0.1on 1.0on 2.7off 5.0off The meaning of frequency notation is as follows: • f1*f2: f1 is modulated by f2. • f1+f2: The juxtaposition of two frequencies f1 and f2 without modulation. Matrix ETERNITY NE System Manual...
  • Page 451 By default, the system will play each tone as demonstration for 30 seconds. The duration of demonstration can be changed by setting the 'Tone Demo Timer' to match user preference. To demonstrate call progress tones: • Enter SE mode from a DKP/SLT. Matrix ETERNITY NE System Manual...
  • Page 452 03 Ring Back Tone 04 Busy Tone 05 Error Tone 06 Confirmation Tone 07 Feature Tone 08 Routing Tone 09 Programming Tone 10 Intrusion Tone (ICWT) 11 External Call Waiting Tone (CCWT) • Exit SE mode. Matrix ETERNITY NE System Manual...

  • Page 453: Call Restriction Based On Ip Address

    Call Restriction based on IP Address What's this? When the WAN port of ETERNITY NE is connected to a public IP network, it is may be necessary to restrict traffic to and from a particular IP address only. With the feature 'Call Restriction based on IP Address', ETERNITY makes it possible to entertain requests on its...
  • Page 454 Click White List IP Address sub-link to open the page. • The White List IP Address page will open. • Select the Enable IP Address based call traffic restriction check box to enable this feature. Matrix ETERNITY NE System Manual...
  • Page 455 Enter the IP Address you want to allow and the corresponding Subnet Mask in the table. You may refer to the table you prepared on paper. • Click Submit to save your entries. • You may logout of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 456: Call Taping

    • Use this feature in accordance with the local privacy laws. • Matrix Comsat is not responsible for any mis-/abuse of this feature by users. How it works • A and B are extensions. Both have Call Taping parameters configured in the Call Taping Profile assigned to them.
  • Page 457 Call Taping Profile must be assigned to the extensions which are to be provided this feature. • A mailbox must be assigned for Call Taping. • If required, you may disable the Beeps played when Call Taping starts. Matrix ETERNITY NE System Manual...
  • Page 458 To tape calls between extensions, select the Tape Internal Calls check box. Default: Disabled. • To tape incoming calls received without a CLI, select the Tape Incoming calls received without CLI check box. Default: Disabled. • Click Submit to save entries. Matrix ETERNITY NE System Manual...
  • Page 459 • If required, you may disable the Beeps played when Call Taping starts by clearing the Play Beep when Call Taping/ Conversation Recording starts check box on this page. • Click Submit to save changes. Matrix ETERNITY NE System Manual...
  • Page 460 This is the default Voice mail Feature Access Code. If this has been changed and use the new code. Only if the mailbox is password protected, you will be prompted to enter the password. See previous note. Matrix ETERNITY NE System Manual...

  • Page 461: Call Toggle

    A wants to talk to D. • A presses Flash and dials the external number of D. • A gets Ring Back Tone and B is put on hold. • D answers the call. A is in speech with D. Matrix ETERNITY NE System Manual...
  • Page 462 No other configuration is required for this feature, except for programming a DSS key for Call Toggle, if required, on the DKP and Extended IP Phone extensions. See Phone Key Settings under “DKP Extensions” and Phone Key Settings under “Matrix Extended IP Phone Key Settings” in SIP Extensions. Matrix ETERNITY NE System Manual...
  • Page 463 Speech with external party 1 on trunk 1. • Press Hold. • Dial # • Dial Trunk Access Code. • Dial the external number. • Speech with external party 2 on trunk 2. • Press DSS key assigned to Call Toggle. Matrix ETERNITY NE System Manual...
  • Page 464 Dial the external number. • Speech with external party 2 on trunk 2. • Dial Flash-1. • Speech with external party 1 on trunk 1. • Dial Flash-1 again. • Speech with external party 2 on trunk 2. Matrix ETERNITY NE System Manual...

  • Page 465: Call Transfer

    Basic Features are allowed in Class of Service of the transferring extension. How it works A and B are extension users. C is an external caller. D is an external number. Matrix ETERNITY NE System Manual...
  • Page 466 If B does not answer the intrusion beeps at the end of the Transfer on Busy Timer, the call is returned to the Operator. C gets ring back tone. • If the Operator too is busy at the time of call return, C gets busy tone. Matrix ETERNITY NE System Manual...
  • Page 467 The process of Trunk-to-Trunk transfer takes place outside of the PBX. So, the PBX will not know which of the two trunks have gone ON-Hook. Hence the Trunk-to-Trunk Inactivity Timer. The call is automatically disconnected when this timer expires. Matrix ETERNITY NE System Manual...
  • Page 468 • This feature must be enabled in the Class of Service of the extension(s). Call Transfer included in the 'Basic Features' allowed to all extensions of ETERNITY NE. So, all extensions of ETERNITY can use this feature. You cannot disable 'Call Transfer' selectively without disabling the entire set of 'Basic Features'. See “Class of Service (COS)”...
  • Page 469 Go Idle. 26. Trunk Access Code: users worldwide may dial a code from 0, 5, 61, 62, 63, and 64. Users in USA may dial a code from 0, 9, 81, 82, 83, and 84. Matrix ETERNITY NE System Manual...
  • Page 470 Dial External Number. • Speech with the External Number. • Dial Flash-#. Blind Transfer to VMS • Speech with Trunk/extension. • Press Flash. • Dial 1078. • Dial desired party's extension number. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 471: Calling Line Identification And Presentation (Clip)

    For example, the mobile network sends the calling party number with '+' as the prefix. If the telephone connected as extension does not support this, it will not present the CLI of the caller. To overcome this, ETERNITY NE provides you the option of replacing '+' with an appropriate number string which these telephones can display.
  • Page 472 Open Jeeves. • Log in as System Engineer. • Click the Basic Settings link. • Click the SLT Extensions link. The page of the first SLT extension opens. Click more. • Click Hardware Settings to expand. Matrix ETERNITY NE System Manual...
  • Page 473 As Caller ID Presentation Type, select the CLIP Type supported by the SLT from the combo box: DTMF, FSK V.23, FSK-Bellcore. Default: DTMF. • Click Submit to save changes. • Now, click Caller ID on Transfer to expand. Matrix ETERNITY NE System Manual...
  • Page 474 In the Replace '+' from CLI with the number string field, enter the desired number string that the system should replace the ‘+’ in the string with. • Click Submit to save your settings. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 475: Calling Line Identity Restriction (Clir)

    Decide which extensions should be allowed CLIR and which should be allowed CLIR Override and accordingly configure their COS. See “Basic Settings” for instructions on configuring COS of the different Extension types: SLT, DKP, SIP. Matrix ETERNITY NE System Manual...
  • Page 476 You are recommended to assign a DSS Key with LED to this feature. When the assigned DSS key is pressed, it will glow red indi- cating that CLIR is enabled. If a DSS key with LED has been assigned, when you press the key again, the LED will be turned off indicating CLIR is now canceled. Matrix ETERNITY NE System Manual...

  • Page 477: Cancel All Extension Features

    Cancel All Extension Features What's this? For each feature of the ETERNITY NE that an extension user has set/enabled on the extension, the system provides access code for cancellation of the feature. However, there is also a single master command for extension users with which all features that are set on an extension can be canceled.

  • Page 478: Class Of Service (Cos)

    Similarly, certain features that are required during working hours may not be required during non-working hours. ETERNITY NE offers the flexibility to allow or deny extension users access to features of the PBX, on the basis of their requirement and according to time of the day. For users, access to various features from their extensions is their Class of Service (Cost).
  • Page 479 Global Directory Part-1   Global Directory Part-2 Global Directory Part-3 Global Directory Programming Hot Desk Hotline Interrupt Request   Live Call Screening   Live Call Supervision Message Wait (Set/Cancel)   Paging   Matrix ETERNITY NE System Manual...
  • Page 480 If yes, extend the common list you prepared by adding the features to be allowed to the select extensions. • Now, to configure the CoS features to be allowed or denied to extensions, go to “Basic Settings” of Jeeves, • Click the extension settings link for SLT, DKP, SIP Extension. Matrix ETERNITY NE System Manual...
  • Page 481 The default CoS fulfills the requirements of most extension users. Check if the default CoS features you want to allow are enabled and features you want to deny are disabled • To allow a feature for the Day/Night, select its corresponding check box. Matrix ETERNITY NE System Manual...
  • Page 482 • To deny a feature for the Day/Night, clear its check box. • Click Submit to save changes. Finally, test the CoS you configured for each extension by invoking the features from each extension. Matrix ETERNITY NE System Manual...

  • Page 483: Cli Based Routing

    001 to 400. • On a sheet of paper, draw a three-column table, as illustrated below. Calling Party Route to Index Name Number (Destination Extension) 2640459 Midships 022281110001 Jet Set 2640075 Bacchus Matrix ETERNITY NE System Manual...
  • Page 484 There are 100 entries on each page. To go to the next 100 Index, click the numbered links at the top of the CLI table (101-200, 201-300, 301-400). • Refer to the table you created on paper, and configure the following parameters. Matrix ETERNITY NE System Manual...
  • Page 485 In the Name field, enter the name of the calling party. You can enter a maximum of 8 characters in this field. • In the Route to field, select the landing destination extension number, which may be SLT, DKP, SIP or Virtual extension. • Click Submit to save changes. Matrix ETERNITY NE System Manual...

  • Page 486: Closed User Group (Cug)

    Extension users of one PBX can reach the extension users of the other PBX without dialing any access code, as if they were dialing extension numbers of their own PBX. You can connect ETERNITY NE and other PBX(s) to over Analog trunks as well as over the IP Network. How it works...
  • Page 487 • At Location A, you need to configure the Closed User Group Table in ETERNITY NE: The CUG Table stores up to 8 entries. You must configure the following parameters in the table: • Route Code: The Route Code is the truncated number string for the extension numbers of the other PBX.
  • Page 488 A maximum of 16 digits can be configured as Route Code. Default: Blank. • Keep the Strip Digit Count as ‘0’. Default: 0 • Keep the Self Route flag disabled. Default: Disabled. • Keep the LCR flag disabled. Default: Disabled. Matrix ETERNITY NE System Manual...
  • Page 489 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix ETERNITY NE System Manual...
  • Page 490 Click OK. The multiple selection box closes. • All the trunks appear in the field Route using Trunks, in the sequence you selected, separated by commas. • Click Submit button to save your entries. • You may log out of Jeeves Matrix ETERNITY NE System Manual...

  • Page 491: Co Call Waiting

    (COS)”, and the description for configuring the different Extension types under “Basic Settings”. Keep this feature disabled, if you want to provide Privacy from Trunk Call intrusion beeps to an extension type. See “Privacy” to know more. Matrix ETERNITY NE System Manual...

  • Page 492: Conference Dial-In

    The ETERNITY NE supports up to 6 participants in a Dial-In Conference. At a time, two simultaneous Dial-In conferences can be held.
  • Page 493 002 Minutes. On the expiry of this Timer, the system will free the resource occupied by the conference on the conferencing circuit. However, any participant can join the conference before the Conference Release Timer expires. Matrix ETERNITY NE System Manual...
  • Page 494 • Dial 194. • Enter Conference Number on the prompt. • Enter Conference Password on the prompt. • You get confirmation tone and the message 'Conf <number> Scheduled' on your phone's display. • Go ON-Hook. Matrix ETERNITY NE System Manual...
  • Page 495 To release a Dial-In Conference: • While you are all in speech, go ON-Hook. • Go OFF-Hook, dial 196. • Enter the Conference Number. • Enter the Conference Password. • You get confirmation, the conference is released. Matrix ETERNITY NE System Manual...
  • Page 496 After DISA Login beeps, dial 195-Conference Number-Conference Password. To go ON-Hook during Conference, • Dial #0 To go OFF-Hook during Conference, • Dial #1 To include a party midway of the Conference, • Dial #0 to go ON-Hook. Matrix ETERNITY NE System Manual...
  • Page 497 After initiating the conference, or when in speech, • Go ON-Hook. • Go OFF-Hook. • Dial number of the participant. • Talk. • Dial Flash-191. To withdraw from a Dial-In Conference: • Go ON-Hook. • Go OFF-Hook. • Dial 193 Matrix ETERNITY NE System Manual...
  • Page 498 To release a Dial-In Conference: • While you are all in speech, go ON-Hook. • Go OFF-Hook, dial 196. • Enter the Conference Number. • Enter the Conference Password. • You get confirmation, the conference is released. Matrix ETERNITY NE System Manual...

  • Page 499: Conference-3 Party

    It is also possible to conduct an Unsupervised 3-Party Conference, wherein the operator connects two trunks through the system and withdraws from the three-way speech. ETERNITY NE supports two simultaneous 3-Party Conferences. How it works A, B, C are extensions.
  • Page 500 How to use For EON & Extended IP Phone Users • Speech with Party 1 on trunk/extension. • Press Hold. You get Feature tone. Party 1 put on hold. • Dial the number of Party 2. Matrix ETERNITY NE System Manual...
  • Page 501 To conduct Unsupervised 3-Party Conference: • When in three-way speech with Party 1 on Trunk 1 and Party 2 on Trunk 2, • Dial Flash-#. • Trunk 1 and Trunk 2 in speech. You are out of the conversation. Matrix ETERNITY NE System Manual...

  • Page 502: Conference-Multiparty

    Extension users can initiate multiparty conference from a remote location using “Direct Inward System Access (DISA)”. ETERNITY NE supports 6 participants in a Multi-party Conference. The system supports 2 simultaneous Multi- party Conferences. How it works A, B, C, and D are extension users.
  • Page 503 Extensions that are denied 'Conference' in their Class of Service will not be allowed Multi-party as well as 3-Party and Dial-In Conference. • If desired, you may also change default value of the Release Conference if Idle for more than (min) Timer. “System Timers and Counts”. Matrix ETERNITY NE System Manual...
  • Page 504 Dial Flash-191. • Dial number of party 2. • Dial Flash 191. • Repeat the steps to include the desired number of parties (max. 6). • Dial 191. • You get included in the conference. Matrix ETERNITY NE System Manual...
  • Page 505 To cancel Conference: • Go ON-Hook. • Go OFF-Hook • Dial 190. To withdraw from the Conference: • Go ON-Hook, while in conference. • Go OFF-Hook. • Dial 193 Matrix ETERNITY NE System Manual...

  • Page 506: Conflict Dialing

    So it waits for 2 seconds again for the next digit to be dialed. • If A does not dial any other digit before the Timer elapses, the system interprets the code as '41' and invokes the Alarm feature. • If A dials '2' before the Timer elapses, Matrix ETERNITY NE System Manual...
  • Page 507 Log in as System Engineer. • Click the Advanced Settings link to expand. • Click the System Timers and Counts link. • Scroll to Other Features. Set the Conflict Dialing Timer to the desired value. Matrix ETERNITY NE System Manual...
  • Page 508 • Click Submit at the bottom of the page to save changes. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 509: Conversation Recording

    • Use this feature in accordance with the local privacy laws. • Matrix Comsec is not responsible for any mis-/abuse of this feature by users. How it works A and B are extensions. Both are assigned a mailbox each. C and D are external parties.
  • Page 510 Press Hold and Dial 1095. • You get Feature tone • Speech with party reestablished. • Recording starts. • Go ON-Hook, after conversation ends. To listen to a recorded conversation: • Press Voice Mail Key. Matrix ETERNITY NE System Manual...
  • Page 511 To listen to a recorded conversation: • Lift the handset • Dial 3931 • Follow Voice Mail Prompts. • Replace handset. This is the default Voice mail Feature Access Code. If this has been changed, use the new code. Matrix ETERNITY NE System Manual...

  • Page 512: Customer Name

    Customer Name What's this? Customer Name is the name of the organization/enterprise that has deployed ETERNITY NE. As the User, you can program the name of your company/organization in the system. When Customer Name is programmed in the system, this name will appear as header on the various System Reports generated and printed by the ETERNITY like SMDR Incoming, Outgoing and Internal Call Reports, Alarm Status reports, etc.
  • Page 513 Enter the name (and address, if desired) of the organization/enterprise in the Customer Name field. For example: Prudent Investment, 701 Sunshine Boulevard, Bannerghatta, Bangalore. • Click Submit to save. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 514: Day Night Mode

    Time Table, when work is resumed. To cite another example, the office must work for extended hours. You can set the ETERNITY NE to Day Mode and set it back to operate as per the Time Table.
  • Page 515 Set System in Day Mode (Working Hrs) • Set System in Night Mode (Non-Working Hrs) • Operate System as per Timetable assignment (default). • Click Submit to save settings. • Log out of Jeeves or continue, as desired. Matrix ETERNITY NE System Manual...
  • Page 516 Enter SA mode from an SLT/DKP/Extended IP Phone. • Dial 1072-018-Code Where, Code is from 1 to 3 1 is for Day Mode 2 is for Night Mode 3 is for Operate system as per Time Table. • Exit SA mode. Matrix ETERNITY NE System Manual...
  • Page 517 If you are setting Day/Night Mode from a DKP/Extended IP Phone using a DSS key, refer the LED indication in table below. LED Indication on DSS Key assigned to Day/Night Mode Event Color Cadence Day Mode Set Blue Continuous ON Night Mode Set Continuous ON System set to work as per Time Table Matrix ETERNITY NE System Manual...

  • Page 518: Daylight Saving Time (Dst)

    When ETERNITY is installed in a country/region where DST is used, it is necessary to synchronize the Real Time Clock of ETERNITY NE with the local time. So, if you are installing ETERNITY in a country where DST is used, find out the DST convention currently in use in that country, and adjust DST accordingly.
  • Page 519 • Click Advanced Settings link to expand. • Click the Regional Settings link. • Click DST Parameters link to open the page. • Set the DST Mode to Manual or Scheduled as per your requirement. Matrix ETERNITY NE System Manual...
  • Page 520 Manual DST Adjustment • If you have selected Manual DST Mode, program the Forward and Backward Time Adjustments under 'Manual Time Adjustments'. • Go to the option Forward Time Adjustments to advance the time when DST starts. Matrix ETERNITY NE System Manual...
  • Page 521 24 hours, with options from 00 to 23 hours and 00 to 59 minutes. • To: In this combo box, select the time to which the DST is advanced. The time mode is 24 hours, with options from 00 to 23 hours and 00 to 59 minutes. Matrix ETERNITY NE System Manual...
  • Page 522 Click Submit to save your DST settings. • ETERNITY NE gives you the flexibility to set the 'Forward DST Adjustment' according to Date-Month, while the Backward DST Adjustment according to Day-Month. Similarly, the reverse is also possible, i.e. Forward DST may be set according to Day-Month, while the Backward DST may be set as Date- Month.
  • Page 523 Tuesday, last Friday of the month, always set the Ordinal Number as '5th'. • Wherever time adjustments are made at 00:00 hours, use the previous date and set DST start time (i.e. "from" time) at 23:59 hrs. Matrix ETERNITY NE System Manual...

  • Page 524: Default Settings

    CPTG Code Name Schedule Ring Dialing Zone Mode Language Type Afghanistan GMT+04:30 English Algeria GMT+01:00 English Antigua and GMT-04:00 English Barbuda Argentina GMT-03:00 Spanish Australia GMT+08:00 Scheduled English (Perth) Australia GMT+09:30 Scheduled English (Note2) (Adelaide) Matrix ETERNITY NE System Manual...
  • Page 525 GMT-05:00 Spanish Costa Rica GMT-06:00 Spanish Croatia GMT+01:00 English Cuba GMT-05:00 Scheduled Spanish Cyprus GMT+02:00 English Czech GMT+01:00 English Republic Denmark GMT+01:00 Scheduled English Egypt GMT+02:00 Scheduled English Fiji GMT+12:00 English Finland GMT+02:00 Scheduled English Matrix ETERNITY NE System Manual...
  • Page 526 GMT+01:00 English Norway GMT+01:00 Scheduled English Oman GMT+04:00 English Pakistan GMT+05:00 English Paraguay GMT-04:00 Scheduled Spanish Peru GMT-05:00 Spanish Philippines GMT+08:00 English Poland GMT+01:00 Scheduled English Portugal Scheduled Portugues Qatar GMT+03:00 English Romania GMT+02:00 English Matrix ETERNITY NE System Manual...
  • Page 527 Memphis, Minneapolis, New Orleans, Oklahoma, Omaha, St. Louis) United States GMT-07:00 Scheduled English 81-T-XXX (Albuquerque, Boise, Cheyenne, Denver, Salt Lake City) United States GMT-08:00 Scheduled English 81-T-XXX (Las Vegas, Los Angeles, Phoenix, San Francisco, Seattle) Matrix ETERNITY NE System Manual...
  • Page 528 You cannot default Region; you can only select a region to load the country-specific default settings and default the system. • Log in as System Engineer. • Click Advanced Settings. The IP Address, Subnet Mask, Primary DNS, Secondary DNS, Host Name, Domain Name, DHCP Server Address. Matrix ETERNITY NE System Manual...
  • Page 529 You will be prompted whether you want to default the system. • Click OK. • Enter Reverse SE Password on the prompt. • The SE password you enter must be the current password. E.g.: if it is 1234, enter 4321 and click OK. Matrix ETERNITY NE System Manual...
  • Page 530 The names programmed for the Extensions will disappear and the default extension numbers assigned to the extensions will appear. Without the SE Password, you cannot restore default values via the software. If you forget the SE Password, you must resort to hardware default of the SE-Programming Password first. Matrix ETERNITY NE System Manual...

  • Page 531: Department Call

    Callers can also reach individual extensions in a Department group by dialing the extension number. ETERNITY NE supports the formation of 5 Department groups. The member extensions of a department group may be single line telephones (SLT), digital key phones (DKP) and SIP extensions.

  • Page 532: Voice Mail

    Mailbox, the VMS will play the message: "You have <x> new Message in your Personal Mailbox." This will depend on the type of Message Wait Notification configured for the extension in its Voice mail Settings. Matrix ETERNITY NE System Manual...
  • Page 533 • Call Forward- if No Reply: when a call is made to the Department group, ETERNITY NE will place the call as per the Rotation configured for the Department Group for the duration of the 'Call Forward No Reply Timer for Department’...
  • Page 534 When any extension or an external caller (also using Direct Inward Dialing or Direct Inward System Access) dials the Access Code 391 to call Department Group1, ETERNITY NE will check the Call Forward option set for the Department Group and route the call accordingly.
  • Page 535 Enabling Department Call in Class of Service The 'Department Call' feature is included in the the ‘Basic Features’ allowed to all extensions of ETERNITY NE in their COS for Day and Night. So, all extensions can make Department calls. You cannot deny this feature to any extension, without denying the entire set of Basic Features.
  • Page 536 SLT, DKP, SIP, Door Phone, DOP access code or any feature access code of the Dial Phase. Refer the topic “Access Codes” to know more. Matrix ETERNITY NE System Manual...
  • Page 537 This ensures equal distribution of incoming calls to all the destinations within the group. Rotation has no relevance if the department group has only one member extension. • Repeat the same steps to configure another Department Group number. Matrix ETERNITY NE System Manual...
  • Page 538 Enable the 'Continuous Ring Flag' for member 01 (201) and set the 'Ring Timer' to '20 seconds. Set the Ring Timer of member 02 (202) to 10 seconds. Disable 'Continuous Ring' flag. Retain the Ring Timer of member 03 (301) as default 15 seconds. Disable 'Continuous Ring' flag. Matrix ETERNITY NE System Manual...
  • Page 539 Set the Ring Timer of member 04 (302) to 20 seconds. Disable 'Continuous Ring' flag. Click OK, the window closes. The Department Group you created appears. Remember to click Submit to save your settings. Matrix ETERNITY NE System Manual...
  • Page 540 On completion of each message, the VMS will prompt the extension user to press a digit The number of person who left the message in the mailbox. The number of the extension user for whom the message is intended. Matrix ETERNITY NE System Manual...
  • Page 541 VMS transfers the call. If the extension user chooses not to talk, the VMS transfers the call to the mailbox of the extension user and asks the caller to leave a message. By default, Wait for Answer is selected as Call Transfer method for all time zones. Matrix ETERNITY NE System Manual...
  • Page 542 You get Ring Back Tone as the call lands on an extension within the department group. • Talk when the call is answered. • Go Idle. For SLT Users • Lift handset • Dial the desired Department Group Number (default: 391-395). Matrix ETERNITY NE System Manual...
  • Page 543 Dial 1175 (users worldwide). Users in the Phillipines, dial 1105. • Enter the Access Code of the Department Group whose calls are to be forwarded. • Scroll to select Call Forward Type from the following options: Refer “Distinctive Rings” for description. Matrix ETERNITY NE System Manual...
  • Page 544 3 for Forward when No Reply • 4 for Forward when Busy/No Reply • Dial 0 to Cancel Call Forward • Dial Destination number (number of the desired extension or voice mail) • You get confirmation tone. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 545: Dial By Name

    The process of entering the names is the same as when writing text messages (SMS) from a cell phone. The keys must be pressed multiple times in quick succession to enter the desired alphabet. Matrix ETERNITY NE System Manual...
  • Page 546 Scroll with the Up/Down navigation keys to reach the desired contact's name on the list. • Press 'Enter' key to select the name. The number of matching entries that will appear at a time on your phone's display will vary according to your phone's LCD display capacity. Matrix ETERNITY NE System Manual...
  • Page 547 The system displays the number being dialed out. • You get Ring Back Tone or Busy Tone. Entered the wrong alphabet? • Go ON-Hook. • Go OFF-Hook. • Press the 'Names' key again. • Enter the name/initial letters of the contact's name. Matrix ETERNITY NE System Manual...

  • Page 548: Dial Plan

    How it works When you are using the Matrix Extended IP Phone, you must configure the Dial Plan. During auto-configuration of the Extended IP Phone, the ETERNITY NE assigns the Dial Plan to the phone. The Dial Plan table stores up to 100 entries, which are stored against Index 001 to 100. Index001 is reserved for 'No Match Found'.
  • Page 549 Log in as System Engineer. • Click the Advanced Settings link to expand links. • Scroll the Advanced Settings links to reach VoIP Configuration. • Click the VoIP Configuration link. • Click Dial Plan to open the page. Matrix ETERNITY NE System Manual...
  • Page 550 In the Maximum Digits field, define the maximum number of digits that the phone should wait to receive before considering it as end-of-dialing and forward the dialed string to the ETERNITY NE. A maximum of 24 digits can be entered in this field.

  • Page 551: Dialed Number Directory

    How to use For EON & Extended IP Phone Users Only! • Press DSS Key assigned to Redial function. Dial 7 Recall that the system does not check for Toll Control when Abbreviated Dialing is used. Matrix ETERNITY NE System Manual...
  • Page 552 Press 'Enter' key. • The desired number is dialed out and appears on your phone's display. • You get ring back tone. • Talk when speech is established. • Go ON-Hook after the conversation has ended. Matrix ETERNITY NE System Manual...

  • Page 553: Digest Authentication

    The Digest Authentication Table is common for all SIP trunks on which this feature is enabled. When you enable this feature on a SIP trunk, for all incoming calls (SIP requests), • ETERNITY NE will challenge the identity of the calling party, i.e. the SIP device initiating the request to send its digest credentials. •...
  • Page 554 In the User ID field, enter the User ID to be authenticated. The User ID must be within 40 characters. • In the Password field, enter the corresponding Password. The Password must be within 16 characters. • Click Submit to save entries. Matrix ETERNITY NE System Manual...

  • Page 555: Digital Key Phone-Operation

    Digital Key Phone-Operation EON - the Proprietary Digital Key Phone Matrix offers 'EON', the proprietary digital key phone (DKP). It is a powerful extension, supporting a host of phone and PBX features, as listed below. DKP Features • Status of other ports (Tri-colour LED indication) •...
  • Page 556 Touch screen operation LCD with backlight Headset Interface Ringer Lamp (LED) Speaker Phone Full duplex Full duplex Full duplex Full duplex EON48 EON48S/EON48D-S 2 lines and 24 characters LCD display, full duplex, capsense feature keys Matrix ETERNITY NE System Manual...
  • Page 557 The Ringer LED changes colour according to the type of call, as described in the table below. Type of Call Ringer LED Colour Internal Call External Call Blue Alarm Red + Blue (Violet) Auto Redial Call Blue Auto Call Back Call Priority Programming mode Matrix ETERNITY NE System Manual...
  • Page 558 Extension/Trunk on or being called by another. Trunk. hold. Violet You are talking on a Trunk You have held a Trunk You have an incoming call on (external call) (external call) the Trunk (external call) Matrix ETERNITY NE System Manual...
  • Page 559 Speaker Key The speaker key sets the phone in 'Speaker mode' for hands-free operation. The Speaker key is programmable, you can program any other feature/function on this key. Matrix ETERNITY NE System Manual...
  • Page 560 To set and cancel Call Forward-Busy, Call-Forward No Reply, Call-Forward- Unconditional, and Follow Me. Dynamic Lock To change the Toll Control level of the phone. User Status To set User Present or User Absent. Keypad Lock To lock the keypad of the phone. Matrix ETERNITY NE System Manual...
  • Page 561 The EONSOFT can be installed on any personal computer with Windows or NT operating system. Two PC-based DSS64 Consoles are available to be used with the EONSOFT. You can use either one or both DSS64 Consoles. Matrix ETERNITY NE System Manual...
  • Page 562 The Handset port connects the Receiver of the phone, to be used for speech. The EONSOFT has the provision for attaching a Handset. A handset with spring cord is supplied by Matrix and is to be connected to the handset jack (RJ12) on the Dongle.
  • Page 563 The DSS keys change colour to indicate the status of the Trunk/Extension or Feature assigned to them. Only if the Extension, to which EONSOFT is connected, has been allowed CLIP facility in its Class of Service. Matrix ETERNITY NE System Manual...
  • Page 564 • For example, Call Pickup; this feature does not require an LED. So when a DSS key is assigned to this feature, the LED of the key remains inactive, when Call Pickup feature is used. Matrix ETERNITY NE System Manual...

  • Page 565: Function Keys

    Up and Down keys: The  and  keys function as the Up and Down keys to scroll the Menu and sub- menu options. You can scroll up down the menu by clicking on  and scroll up the menu by clicking on . Matrix ETERNITY NE System Manual...
  • Page 566 Dial out a number Key Maps EONSOFT can function as an extension for the Operator, Executive, and Hotel Attendant, also Guest (though unlikely to be used by guests). Phone Menu The menu is the same as EON48. Matrix ETERNITY NE System Manual...
  • Page 567 When the 'PopUp When Ring' option is disabled and the EONSOFT window is minimized, a new incoming call is indicated by the flashing of the EONSOFT Title at the bottom bar of the computer screen. By default, the 'PopUp When Ring' option is enabled. Matrix ETERNITY NE System Manual...

  • Page 568: Making Calls

    Number pad on the keyboard to dial digits. Receiving calls • When window pops up to indicate a call, • Click Spk key or the OFF-Hook Key. • Talk. • Click ON-Hook key to disconnect. Matrix ETERNITY NE System Manual...

  • Page 569: Digital Output Port (Dop)

    Digital Output Port (DOP) What's this? The ETERNITY NE provides a Digital Output Port (DOP) for connecting a Door Lock release relay to be used in conjunction with the Door Phone connected to the system. The Door Lock connected to the DOP can be opened by dialing the related Feature Command from the System Administrator mode.
  • Page 570 To turn DOP ON: • Lift the handset. • Dial 1072-020. • You get confirmation tone. • Replace the handset. This is the default duration of this Timer. Your phone will display the time you have set. Matrix ETERNITY NE System Manual...

  • Page 571: Direct Inward Dialing (Did)

    When configuring DID on a trunk, you may select either the Built-In Auto Attendant or the Voice Mail Auto Attendant as the destination for incoming calls. DID with Built-In Auto Attendant When the Built-In Auto Attendant of ETERNITY NE is selected as the destination for incoming calls on a trunk, this is how DID will work: •...
  • Page 572 The system diverts the call to the Operator. When the call is transferred to the Operator, the system plays the DID Call Transfer to Operator voice message (if programmed) or plays Ring Back Tone to the caller. Matrix ETERNITY NE System Manual...
  • Page 573 Operator by enabling the Disconnect DID call, when dialed number is not responding flag in the System Parameters. DID with Voice Mail Auto Attendant When the Voice Mail Auto Attendant of ETERNITY NE is selected as the destination for incoming calls on a trunk, this is how DID will work: •...
  • Page 574 • DID Wrong Dial message: played when the caller dials a wrong number or the number dialed by the caller does not match with any extension number of ETERNITY NE. This message is played once. • DID Destination Busy: played when the dialed extension is busy. This message is played once.
  • Page 575 DID Ring Timer (default: 30 seconds) • DID Busy Tone Timer (default: 15 seconds) • DID Error Tone Timer (default: 5 seconds) “System Timers and Counts” for instructions. configure the following DID related flags, as required: Matrix ETERNITY NE System Manual...
  • Page 576 Disconnect DID call, when caller does not dial any digit: when this flag is enabled, if the caller fails to dial a digit within the DID Beeps Timer, the system will disconnect the DID call instead of routing it to the Operator. Default: disabled. “System Parameters” for instructions. Matrix ETERNITY NE System Manual...

  • Page 577: Direct Inward System Access (Disa)

    All these can be done as if being done from a local extension of the ETERNITY NE. DISA Variants ETERNITY NE offers three types of DISA, each with a different method of authentication and level of access: PIN Authentication - Multiple Calls Callers can access an extension of ETERNITY NE by dialing the DISA Login Code consisting of: •...
  • Page 578 For this type of DISA, the DISA CLI Authentication Table must be configured first. To make another call, the caller must enter the DISA mode again, by calling the ETERNITY NE from the remote location.
  • Page 579 Auto Login extension for this Calling Party Number in the Table • The caller gets logged into the Auto Login extension and gets the dial tone of ETERNITY NE. • Now, the caller dials codes for On-hook #0, Off-hook #1 to make as many trunk and internal calls as desired.
  • Page 580 • If DISA is disabled, ETERNITY NE will route the call by DID logic, if DID is enabled. If DISA and DID both are disabled, the incoming call will be routed as per the Incoming Call Route logic. To know more, “Direct Inward Dialing...
  • Page 581 Make a list of remote users and their numbers whom you want to allow DISA. • For each remote user’s number on your list, write the Extension number of the ETERNITY NE you want to allow this extension user to log in.
  • Page 582 Therefore, ETERNITY supports specific codes, which it can interpret if these are received during DISA session. When you are in DISA mode, use the following codes to indicate an activity: Special Digit/activity Code to be dialed on-hook off-hook Flash Pause To Terminate the DISA Matrix ETERNITY NE System Manual...
  • Page 583 The DISA session will be terminated when you or the remote called party disconnects. • To make another call, you must number of the DISA enabled trunk again. The following features of ETERNITY NE are not supported in DISA mode: • Auto Call Back •...

  • Page 584: Direct Station Selection Console

    A DSS Console occupies a Digital Key Phone Port. So, you can use only one DKP if you want to use a DSS Console with it. The DSS Console can be attached with the ETERNITY NE in the same way as the DKP, EON, and is programmed as an attachment of the DKP.
  • Page 585 The LED color and cadence of the DSS Console keys is the same as that of the DSS keys of EON. Refer the topic “Digital Key Phone-Operation” to know more. Not all Features/Functions of ETERNITY require an LED. So, the LED of the DSS keys function only if the feature/ function assigned to these keys require LED indication. Matrix ETERNITY NE System Manual...

  • Page 586: Distinctive Rings

    These ring types have the following ring cadence: Ring Pattern Cadence (in milliseconds) Short Fast 750-750 Short Long 500-1500 Short Very Slow 750-2250 Long Fast 1500-500 Long Slow 1000-4000 Very Long Slow 2000-4000 Double 400-200-400-2000 400-200-400-200-400- Triple 2000 Matrix ETERNITY NE System Manual...
  • Page 587 However, if required, you may change the default Ring Pattern loaded by the system. To configure Distinctive Rings, • Open Jeeves. • Log in as System Engineer. • Click Advanced Settings link. • Click the System Parameters link to open the page. Matrix ETERNITY NE System Manual...
  • Page 588 Select the desired Ring Type for each call event/feature that you want to customize. • Click Submit to save changes. • To change Demonstration Timer, click the System Timers and Counts link under Advanced Settings. Matrix ETERNITY NE System Manual...
  • Page 589 Ring Types can be demonstrated to extension users by dialing the SE commands from EON, the Matrix Extended IP Phone or an SLT.
  • Page 590 • Go Idle, after dialing the desired Ring Pattern Code. • The Ring Pattern you selected will be played. • You may repeat the SE commands to demonstrate another Ring Pattern. • Exit SE mode. Matrix ETERNITY NE System Manual...

  • Page 591: Do Not Disturb (Dnd)

    The ETERNITY supports 9 different DND Text Messages, which can be changed as per user requirement by the System Engineer. Users can select and set on their phones any of the DND messages programmed by the System Engineer. Matrix ETERNITY NE System Manual...
  • Page 592 At the end of the voice message, C will be played error tone. While DND and DND Text Message can be set from any phone, DND Text Message can be viewed on EON and the Extended IP Phone only. Matrix ETERNITY NE System Manual...
  • Page 593 To be able to play a voice message to callers for DND notification, you must first record a Voice Module with the desired message. ETERNITY NE supports 16 Voice Modules of 16 seconds duration each. Record a Voice Module with the message "The dialed extension has activated Do Not Disturb"...
  • Page 594 Dial 18-5 for 'Try on Mobile' • Dial 18-6 for 'On Vacation' • Dial 18-7 for 'On Business Trip' • Dial 18-8 for 'Out of Office' • Dial 18-9 for 'With a Guest' • Replace handset. To cancel DND: Matrix ETERNITY NE System Manual...
  • Page 595 Lift the handset. • Dial 1072-001. You get feature tone. • Dial Extension number. You get feature tone. • Dial 1 for 'Do Not Disturb' • Dial 2 for 'Unavailable' • Dial 3 for 'In Meeting' Matrix ETERNITY NE System Manual...
  • Page 596 Dial '4', the DND-Override Code, during the message or the routing beeps. • The called extension will start ringing. • You will get Ring Back tone. • If the dialed phone is busy, you will get busy tone. Matrix ETERNITY NE System Manual...
  • Page 597 The Door Phone feature of the ETERNITY NE allows users to operate the door phone from a remote location (off- premises) by having their calls routed to an external number.
  • Page 598 • It is possible for the any extension of the ETERNITY NE to establish speech with the Door Phone even when it is idle, by dialing the unique access code assigned to the Door Phone. When the landing destination for the Door Phone Call is an external number, •...
  • Page 599 Access (DISA)” mode. • The Door Phone feature of the ETERNITY NE offers the flexibility of selecting the Routing Mode for Door Phone calls. The system supports two Door Phone Call Routing Modes: • At Wish: Whenever you want to route the Door Phone Calls, you can alternately select the landing destination, i.e., select a group of extensions at one time, an external number (the programmed fixed...
  • Page 600 Day or Night, the number must be configured. ETERNITY NE will follow the Time Table you have set and route the calls according to the current time of the day to the destination phone (extensions/external number) configured for the time of the day.
  • Page 601 Dial 1102-Access Code of the Door Phone-2 to route calls to an external number. To open the Door Lock: Users worldwide: • Put the Door Phone call on Hold. • Dial 1173 Users in the Philippines: • Put the Door Phone call on Hold • Dial 1103 Matrix ETERNITY NE System Manual...

  • Page 602: Dynamic Lock

    For example, an extension user having Toll Control Level 2 (default: National calls) can restrict long distance dialing on the extension by setting the Toll Control Level to 1 (default: Local calls) before The Call Privilege types are: No Calls, Local Calls, Regional Calls, National Calls, Limited Calls, All Calls. Matrix ETERNITY NE System Manual...
  • Page 603 Toll Control Level. For Dynamic Lock - Automatic • The user of extension A sets the Dynamic Lock by entering the User Password, selecting the desired Toll Control Level, and setting the Dynamic Lock Timer. Matrix ETERNITY NE System Manual...
  • Page 604 Emergency Number Dialing: All extensions will be able to dial Emergency numbers always, regardless of the Toll Control set on them. ETERNITY NE provides for a separate configuration of Emergency Numbers, which remain unaffected by Dynamic Lock set on the phones. Refer the topic “Emergency Dialing”...
  • Page 605 The extension users must change the default User Password to be able to set the Dynamic Lock on their extension. Refer the topic “User Password” for instructions on changing the password. Changing Dynamic Lock by Extension Users For EON & Extended IP Phone Users To set Dynamic Lock Level: Matrix ETERNITY NE System Manual...
  • Page 606 You get the Text message <Lock Timer = 00 Minutes> and confirmation tone. To set Dynamic Lock-Automatic: • Press DSS Key assigned to Dynamic Lock. • Dial 142. • Enter Phone Menu by pressing 'Enter' key. • You get the prompt <Enter User Password> Matrix ETERNITY NE System Manual...
  • Page 607 If the feature ‘SA Mode’ is enabled in the Class of Service of this extension, the extension user will be prompted for the SA pass- word. Matrix ETERNITY NE System Manual...
  • Page 608 Pick up the handset. • Dial 1072-002, you get feature tone. • Dial Extension Number, you get feature tone. • Dial 1, the code for 'Change Toll Control Level'. • Dial 0 for Level 0 Matrix ETERNITY NE System Manual...
  • Page 609 Dial 2, the code for 'Change Lock Timer'. • Dial the number of Minutes you want to set the Timer. • You get confirmation tone. • Replace the Handset or you get dial tone after 3 seconds. Matrix ETERNITY NE System Manual...

  • Page 610: Emergency Detection And Reporting

    Whenever an Emergency call is made by an extension user, the system detects and reports it to the Operator extension. How it works When an extension of ETERNITY NE makes an emergency call, • the system hunts for the outgoing trunks selected for routing emergency numbers, and dials out the number from a free trunk.
  • Page 611 How to configure To be able to use this feature, the Emergency Dialing Reporting flag must be enabled in the “System Parameters”. By default, this flag is enabled. Also see the topics “Emergency Dialing” “Emergency Numbers”. Matrix ETERNITY NE System Manual...

  • Page 612: Emergency Dialing

     Emergency dialing will not work if Mains Power to the ETERNITY NE fails. How to configure The Emergency numbers are fixed as per the Region where ETERNITY NE is installed. See the topic “Emergency Numbers” under Basic Settings for instructions on configuring Emergency Numbers.
  • Page 613 Therefore, in such cases, the extension user must first dial the Trunk Access Code and then the Emergency Number. In this case, the extension user must dial 0-000 for emergency number dialing, so that the system will not wait for the Conflict Timer to apply the Trunk access code logic. Matrix ETERNITY NE System Manual...

  • Page 614: Flashing On Trunks

    PBX, making it difficult for users to access the features of the central office while in speech. To overcome this, ETERNITY NE supports Flashing on Trunks, which informs the system of the dialing of codes on trunks by extension users.

  • Page 615: Follow Me

    Follow Me cannot be chained. If extension A sets Follow Me to extension B. And extension B sets Follow Me on extension C, Follow Me of extension A is automatically cancelled. • DND is given priority over Call Follow Me feature. Matrix ETERNITY NE System Manual...
  • Page 616 Dial 130. For SLT Users To set follow me from another extension, • Lift the handset of the other extension. • Dial 135 • Dial your extension number. • Dial your user password. • Replace handset. Matrix ETERNITY NE System Manual...
  • Page 617 To cancel Follow me, • Lift the handset of your extension. • Dial 130 • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 618: Forced Answer

    To be able to use Forced Answer, extension users must have this feature enabled in their “Class of Service (COS)” for the Day and Night time, as required. See “Basic Settings” for instructions on configuring the different extension port types. Matrix ETERNITY NE System Manual...
  • Page 619 You can also dial ‘5’, the feature code for Forced Answer, immediately after dialing the desired extension number, instead of dialing it during Ring Back Tone. This way, you can talk to the desired extension user without waiting for the called extension user to answer your call. Matrix ETERNITY NE System Manual...

  • Page 620: Forced Call Disconnection

    You are advised to restrict access to this feature only to important extension users. Extension Users who are allowed this feature are advised to use it judiciously. Matrix ETERNITY NE System Manual...
  • Page 621 Forced Release feature enabled in their “Class of Service (COS)” for the Day and Night time, as required. • Higher “Priority” assigned than other extensions. “Basic Settings” for instructions on configuring the different extension port types. Matrix ETERNITY NE System Manual...
  • Page 622 You may now dial the extension number/grab the trunk. For SLT Users To forcibly disconnect a busy extension/trunk: • Dial #* on Busy tone. • You get confirmation tone. • You may now dial the extension number/grab the trunk. Matrix ETERNITY NE System Manual...

  • Page 623: Help Desk

    Select the extension number to which you want to apply this feature, by clicking the tab. The selected extension tab opens. • Click the More button to view all parameters on this page. • Click the More...link on the extension page. Matrix ETERNITY NE System Manual...
  • Page 624 Scroll to Help Desk. • Select the Assign Help Desk function to this Extension check box. The selected extension will be designated as Help Desk. • Click Submit. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 625: Hot Desking

    For EON users To perform Hot Desk: • Go to the EON48 extension (Hot Desk Extension) with which you want to swap your EON48 extension (Host Extension) properties. • Press DSS Key assigned to Hot Desk. Matrix ETERNITY NE System Manual...
  • Page 626 Go ON-Hook. • On the Hot Desk Extension, dial 1091 • Dial own extension number (Hot Desk Extension Number) • Dial own extension User Password • You get confirmation, Hot Desk cleared • Go ON-Hook. Matrix ETERNITY NE System Manual...

  • Page 627: Hotline

    B’s number and also configures the Hotline Timer as 5 seconds. • C goes OFF-Hook • ETERNITY NE give dials tone and waits for 5 seconds • If no digit is dialed within the expiry of this time by A, B’s number will be dialed out automatically. •...
  • Page 628 To set Hotline on an Extension / Department Group, • Dial 151-Extension Number / Department Group Number To set Hot Outward Dialing (For Trunk), • Dial 152-TAC To set Hot Outward Dialing with Number, • Dial 153-TAC-External Number#* Matrix ETERNITY NE System Manual...
  • Page 629 To set Hotline Timer, • Dial 154-seconds (000-255) To Cancel Hotline / Hot Outward Dialing, • Dial 150 Matrix ETERNITY NE System Manual...

  • Page 630: Incoming Cli Modification

    When the received CLI is dialed out by the extension user from Call Log, ETERNITY dials out the same number. How to configure For this feature to work, you must configure Incoming CLI Nomalization in the “System Parameters” ETERNITY NE. To do this, • Log in as System Engineer. • Click the Advanced Settings link.
  • Page 631 ETERNITY detect whether the Incoming CLI received is a local number. Do not enter any prefix for the Area Code. For example, if you want to enter Area Code for Mumbai, enter only ‘22’. Do not enter the prefix ‘0’ to the area code. By default, Area Code is ‘265’ (Vadodara city). Matrix ETERNITY NE System Manual...
  • Page 632 Prefix Area Code: If you have enabled Area Code required to make local calls? with Prefix Digit, in the previous parameter, enter the prefix digits for the area code for local calls in this field. • Click Submit to save changes. Matrix ETERNITY NE System Manual...

  • Page 633: Interrupt Request (Ir)

    Toggle”: Once A and C comes in speech with each other, A can toggle between B and C using Call Toggle feature. • Privacy against Interrupt Request: If the feature 'Privacy against Interrupt Request is enabled for an extension, it cannot be interrupted. Matrix ETERNITY NE System Manual...
  • Page 634 Timer is set to 45 seconds. Default: 045 seconds, Valid Range: 001 to 255 seconds. Changing Interrupt Request Timer using Jives • Log in as System Engineer. • Click Advanced Settings link. • Click the link System Timers and Counts. Matrix ETERNITY NE System Manual...
  • Page 635 Log out of Jeeves or continue, as required. How to use For EON & Extended IP Phone Users When dialed extension is busy, • Press DSS Key assigned to Interrupt Request • Dial 3 on Busy Tone Matrix ETERNITY NE System Manual...

  • Page 636: Last Caller Recall

    For EON & Extended IP Phone Users • Lift Handset • Press DSS Key assigned to Last Caller Recall. • Go OFF-Hook • Dial 1092 The system dials out the extension number that last called your extension. Matrix ETERNITY NE System Manual...

  • Page 637: Last Number Redial

    Scroll to select the desired number. • Press Enter key. • The system dials out the external number. For SLT Users • Lift Handset • Dial 7 • The system dials out the external number last dialed from your extension. Matrix ETERNITY NE System Manual...

  • Page 638: Least Cost Routing (Lcr)

    When a call is made from an extension of the ETERNITY NE, LCR recognizes where the call is going to. It selects the lowest cost trunk from among all the trunks allotted to that extension to make outgoing calls, depending upon how the LCR is configured.
  • Page 639 You can configure Time-based LCR for as many as 8 different Time Zones. • On a sheet of paper, make a table for Time-based LCR. • Define the Time Zone, i.e. the start and end time, when the LCR should be applied for the outgoing calls. Matrix ETERNITY NE System Manual...
  • Page 640 If you have finished defining Time Zones and the preferred trunks for the time zones, configure the Time- based LCR using Jeeves. • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Click the Least Cost Routing (LCR) link. Matrix ETERNITY NE System Manual...
  • Page 641 When the trunk you selected as first preference is busy, the system will route the call through the next trunk you have set that is free. • Refer to the table you prepared for assigning Cost Factor to trunks. Matrix ETERNITY NE System Manual...
  • Page 642 If you have finished entering the number strings, and selecting the preferred trunks for the numbers, configure the Number-based LCR using Jeeves. Configuring Number-based LCR using Jeeves • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Click the Least Cost Routing (LCR) link. Matrix ETERNITY NE System Manual...
  • Page 643 For each Number string you enter for a particular time zone, assign Cost Factor. Select the trunk with the lowest cost as your first preference. Select trunks of your second, third and fourth preference (in order of increasing cost). Refer to the table you prepared for assigning Cost Factor. Matrix ETERNITY NE System Manual...
  • Page 644 Number and Time-based LCR using Jeeves or a Telephone. Configuring Time+Number-based LCR using Jeeves • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Click the Least Cost Routing (LCR) link. Matrix ETERNITY NE System Manual...
  • Page 645 Ignore Digit Count in the Area Code Table. • On a sheet of paper make a table for Service Provider-based LCR. Cost Factor Index Area Ignore Number Code Digit Count Preference 1 Preference 2 Preference 3 Preference 4 Matrix ETERNITY NE System Manual...
  • Page 646 Configuring Service Provider-based LCR using Jeeves • Open Jeeves. Log in as System Engineer. • Click the Advanced Settings link. • To configure Area Code and Ignore Digit Count, click the link Call Cost Calculation. Matrix ETERNITY NE System Manual...
  • Page 647 Provider based-LCR. You may also enter the respective name for each area code, if desired. • Click Submit at the bottom of the page to save your changes. • Now, click the link Least Cost Routing (LCR). The LCR options will appear below this link. Matrix ETERNITY NE System Manual...
  • Page 648 SLT, DKP, SIP. • Under “Basic Settings”, open the link to the Extension type: • “SLT Extensions” • “DKP Extensions” • “SIP Extensions” • Select the desired Extension number, for example SLT 201. Matrix ETERNITY NE System Manual...
  • Page 649 LCR Type from the combo box: Time-based, Number-based, Time+Number based, Service Provider- based (Cost Factor). Since you have already configured the LCR Type, you do not need to configure the LCR settings further on this page. • Click Submit to save your settings. Matrix ETERNITY NE System Manual...

  • Page 650: Least Cost Routing - Carrier Pre-Selection

    “Automatic Number Translation”. Using Automatic Number Translation, ETERNITY NE adds the code of the appropriate secondary Service Provider to the number string dialed by the extension user to route the call to the desired secondary Service Provider. How to configure To use this feature, you must do the following: •...

  • Page 651: License Management

    SIP Extensions ETERNITY NE supports up to 16 SIP Extensions. You can register SIP enabled devices like an IP Phone, a Soft phone, Analog Telephone Adapter, as SIP extension of ETERNITY NE. ETERNITY NE provides eight SIP extensions license-free. If you want to register more than eight SIP extensions, you need to purchase a license.
  • Page 652 You may view the features and functions that are currently available to you under Service Profile. • Keep your Current License Key and the License Voucher ready. • Open a new window on your browser. • Enter http://115.118.161.162:81/matrixlicense in the address bar of the new window. Matrix ETERNITY NE System Manual...
  • Page 653 The Login to Access page will open. • Enter your User Name and Password provided by Matrix and click the Login button. On successful login, the License Activation page will open. Matrix ETERNITY NE System Manual...
  • Page 654 • As Product Family, select the option ETERNITY. • In the field Current License Key, type the current product license key you noted from the License Management page of Jeeves. • Click View button. Matrix ETERNITY NE System Manual...
  • Page 655 • The page will show the current License Profile on ETERNITY. Click the Next button to continue. The License Activation page opens. Matrix ETERNITY NE System Manual...
  • Page 656 In the License PIN field on this page, enter the License PIN from the Voucher. • Click Details. The details appear in the fields Product Family, Product Name, Product Variant. Matrix ETERNITY NE System Manual...
  • Page 657 Click the Activate button and wait for a few seconds, as the activation is initiated. On successful activation, the confirmation message will appear on your screen along with the activation date and time. You will also be sent a confirmation mail to your e-mail ID (registered with Matrix). Matrix ETERNITY NE System Manual...
  • Page 658 Open the License Management page under Advanced Settings. • Enter the new License Key generated in the field Enter License Key. • Click Submit button. The Service Profile on this page will be updated according to the license. Matrix ETERNITY NE System Manual...
  • Page 659 • To log off, click the Logout button. If you are unable to use Online Activation of the License Key or have no internet access, contact the Matrix License Support Centre for assistance in generating the new License key. Matrix ETERNITY NE System Manual...
  • Page 660 Note down the current License Key on this page. You may view the features and functions that are currently available to you under Service Profile. • Send your Current License Key and the License PIN (on the Voucher) to the Matrix License Support Centre. •...
  • Page 661 The Service Profile on this page will be updated accordingly. • To log off, click Logout.  When the system is defaulted or upgraded, the current License key and Service Profile will be saved. Matrix ETERNITY NE System Manual...

  • Page 662: Live Call Screening

    How it works To be able to use this feature, • the Voice Mail System must be present in the ETERNITY NE. • the extension users who are to be provided this feature must have a Personal Mailbox assigned, and have this feature allowed to them in their Class of Service.
  • Page 663 Voice Mail Settings and Class of Service of different extension port types: “SLT Extensions”, “DKP Extensions”, “SIP Extensions”. If required, you may also change the duration of the Live Call Screening Timer. See “System Timers and Counts” for instructions. Matrix ETERNITY NE System Manual...
  • Page 664 Go Off-Hook by pressing the speaker key or lifting the handset. • Speak to the caller. To ignore the message of the caller, • dial any digit. To deactivate Live Call Screening, • Press DSS key assigned to Live Call Screening, again. • Dial 1094-0 Matrix ETERNITY NE System Manual...

  • Page 665: Live Call Supervision

    If the last number dialed by B is an internal number, A will get error tone, as the system supports live call supervision of external calls only. Live Call Supervision can be used also when the extension being supervised is in speech with an external party. Matrix ETERNITY NE System Manual...
  • Page 666 For EON & Extended IP Phone Users • Press DSS key assigned to Live Call Supervision • Dial 1098 • Enter the Extension number to be supervised For SLT Users • Dial 1098-Extension number to be supervised. Matrix ETERNITY NE System Manual...

  • Page 667: Logical Partition

    Termination of lines from both these networks in the same equipment without a logical partition constitutes an offence in India. ETERNITY NE supports Logical Partitioning for this purpose. You can allow or restrict calls between networks by applying Logical Partitioning on the system.
  • Page 668 • Click the Logical Partition link to open the page. Now, allow or restrict the calls between the different Trunk Port types. Matrix ETERNITY NE System Manual...
  • Page 669 (from where the DISA login is made) and the destination trunk (which is used as Hotline Trunk) only if calling is permitted between them. Otherwise an Error Tone will be played to the DISA caller on the expiry of the Hotline Timer. Matrix ETERNITY NE System Manual...

  • Page 670: Macros

    Extension users often have to dial access codes for specific functions like dialing a feature code, making an internal call, making an external call, etc. ETERNITY NE supports Macros, using which, you can abbreviate long number strings for regularly used functions in to macros and assign them to a DSS key on a DKP/Extended IP Phone extension.
  • Page 671 In the Number String field, enter the strings the system should consider as command when the DSS Key on the DKP/Extended IP Phone. • Click Submit to save. • Now, assign this Macro to a DSS Key on the DKP/Extended IP Phone. Matrix ETERNITY NE System Manual...
  • Page 672 In the Access Codes field, enter the strings sent by the SLT on pressing the special function key. For example, if the SLT sends the string ‘*53’ to the ETERNITY NE when the function key for Alarms is pressed, enter the string 163 (the feature access code for Voice-guided Alarms) in the Number String field, and enter the string *53 in the corresponding Access code field.

  • Page 673: Meet Me Paging

    B is near extension 201. B dials Meet Me Paging Code and dials the extension number of the Operator. • B is in speech with the Operator. How to configure To be able to use Meet Me Paging, extension users must have the feature“Paging” in their Class of Service. Matrix ETERNITY NE System Manual...
  • Page 674 Dial 1074 - Page Zone Number • Start announcement If you are the Called Party (for whom the message has been announced): • Lift the handset. • Dial 1093 - Paging Extension Number. • Speak with the paging extension user. Matrix ETERNITY NE System Manual...

  • Page 675: Message Wait

    Message Wait What’s this? The Message Wait feature of ETERNITY NE enables extension users/Operator to set Message Wait on other extensions to deliver important messages. If the extension user has a mailbox assigned, the Message Wait feature indicates to the extension user, the arrival of new messages in the user’s mailbox.
  • Page 676 Types of Message Wait Notification The system gives Message Wait indication to extensions according to the type of Message Wait Notification selected for the extension. The types of Message Wait Notification offered by ETERNITY NE are: Stuttered Dial Tone/Voice Message •...
  • Page 677 COS can set or cancel Message Wait on other extensions. See “Basic Settings” for instructions on configuring the COS of different Extension types: SLT, DKP, SIP. By default, this feature is enabled in the COS of all extension types for the Day and Night. Matrix ETERNITY NE System Manual...
  • Page 678 Ring Parameters: • Message Wait Ring Timer (default: 30 seconds) • Message Wait Ring Count (default: 10 attempts) • Message Wait Ring Timer Interval (default: 30 minutes). “System Timers and Counts” for instructions. Matrix ETERNITY NE System Manual...
  • Page 679 IP Phone extensions. For instructions, see Phone Key Settings under “DKP Extensions” and Phone Key Settings under “Matrix Extended IP Phone Settings – Location 1” in SIP Extensions. How to use For EON & Extended IP Phones To set Message Wait •...

  • Page 680: Mobility Extension

    Mobility Extension What's this? ETERNITY NE offers mobility to its extension users whose nature of work keeps them away from their desks frequently and for longer durations. Using mobility extensions, the extension users of ETERNITY NE can make and receive their calls from their current (remote) location, placing calls through the system, and can access the system just as any other normal extension of the ETERNITY.
  • Page 681 How to use The Mobility Extension Users of ETERNITY NE can use its features from a remote location as described below. Receiving calls To receive calls, the Mobility Extension User must set Call Forward on his extension with an external number (mobile number, landline number, etc.) as the destination number.
  • Page 682 During speech, Mobility Extension User dials #2. • The Call of Party A is put on Hold. • Mobility Extension User will get Feature Tone. • Dial number of Extension user. • Dial #0 on receiving Busy Tone. Matrix ETERNITY NE System Manual...
  • Page 683 Make a call on DISA enabled Trunk from Mobility Extension User. • After receiving dial tone, dial 12-Extension Number. • The call ringing on the dialed extension of will get connected with Mobility Extension User. Matrix ETERNITY NE System Manual...
  • Page 684 Dial 5 to Raid. Call Forward-Unconditional To set Call Forward-Unconditionally, • Make a call on DISA enabled Trunk from Mobility Extension User. • After getting Dial Tone, dial 131-Extension/Department Group/VMS. • The system will give confirmation tone. Matrix ETERNITY NE System Manual...
  • Page 685 The system will give confirmation tone. To cancel Call Forward, • Make a call on DISA enabled Trunk from Mobility Extension User. • After the Dial Tone, dial 130. • The system will give confirmation tone. Matrix ETERNITY NE System Manual...
  • Page 686 “Call Forward-Scheduled” from the SA mode (using SA commands or Jeeves), the extension user/Operator can set Call Forward and Call Forward-Scheduled for any Mobility extension user. Refer the respective topics to know more. Matrix ETERNITY NE System Manual...

  • Page 687: Music On Hold (Moh)

    Voice Module 1 is assigned for Music on Hold. When a caller is put on hold, ETERNITY NE plays the music recorded in Voice Module 1. You can play a voice message of your choice instead of music to the callers. The message may contain any promotional information about your company or services provided by your organization, etc.

  • Page 688: Multi-Stage Dialing

    Wait for Answer between the Calling Card server number and the PIN number. You must insert a delay by configuring the Pause Timer after the PIN number and the destination number, i.e. the prefix ‘00’. Matrix ETERNITY NE System Manual...
  • Page 689 To be able to use Multi-Stage Dialing, you must configure the following: • Automatic Number Translation table on the trunk you want to use this feature. For instructions on configuring ANT on different Trunk types, see “CO Trunks”, “Mobile Trunks”, “SIP Trunks” under Basic Settings. Matrix ETERNITY NE System Manual...
  • Page 690 For instructions on configuring DTMF Out Dial on different Trunk types, see “CO Trunks”, “Mobile Trunks”, “SIP Trunks” under Basic Settings. • If required you may configure the Call Proceeding Tone for Multi-stage Dialing as Network tone, Pseudo Tone, or Silent. For instructions, see “System Parameters”. Matrix ETERNITY NE System Manual...

  • Page 691: Mute

    Press the Mute key to silence outgoing speech • Press Hold Key • Dial 1052 To resume outgoing speech: • Press Mute key. The LED of the key is turned off. • Press Hold Key • Dial 1052 Matrix ETERNITY NE System Manual...
  • Page 692 To mute a call before making the call: • Dial 1052 • Dial desired number To mute a call during speech: • Press Flash Key • Dial 1052 To resume outgoing speech: • Press Flash Key • Dial 1052 Matrix ETERNITY NE System Manual...

  • Page 693: Number Patterns

    'Call Privilege'. A Call Privilege allows the extension to call certain areas and restricts it from calling others. The extension can also be restricted from the dialing of specific telephone numbers. The ETERNITY NE supports the following types of Call Privileges: • No Calls •...
  • Page 694 In the column Denied Numbers, enter the number strings which you want to restrict from being dialed out. • Click Submit. • Enter as many local numbers as you want by clicking the Index number links 001-250, 251-500, 500-750, 751-999. Click Submit to save. Matrix ETERNITY NE System Manual...
  • Page 695 Enter as many Regional, National numbers as you want, by clicking the Index number links 001-250, 251- 500, 500-750, 751-999. Click Submit to save. • To configure another Limited Number List, click the tab Limited 2, Limited 3 and follow the same instructions as above. Matrix ETERNITY NE System Manual...

  • Page 696: Off-Hook Alert

    • If the extension phone that is OFF-Hook is DKP/Extended IP Phone, the ETERNITY NE will activate 'OFF- Hook Alert' on the extension phone, by playing the Error Tone continuously, on speaker to draw the attention of the extension user.
  • Page 697 Go to the parameter Give OFF-Hook Alert to Operator, select the check box to enable the flag. • Click Submit to save the change. • Log out of Jeeves or continue with configuring, as required. Matrix ETERNITY NE System Manual...

  • Page 698: Paging

    This feature is useful when you want to call several people at once, for example, to inform them about a meeting you have scheduled. If the persons you want to call have Digital Key Phones (DKP) extensions or the Matrix Extended IP Phone, or any Open SIP Phone as their extensions, you can use paging instead of calling them up one by one.
  • Page 699 Member DKP-1 (301) SIP Ext-2 (304) SIP Ext.-4 (305) SIP Ext.-5 (306) Now, program Page Zones using Jeeves. To configure Page Zones, • Log in as System Engineer. • Click Advanced Settings link to expand. Matrix ETERNITY NE System Manual...
  • Page 700 To configure another Page Zone, click the Page Zone number tab. • In the new Page Zone, select the member extensions. • Click Submit to save. • If you have finished configuring Page Zones, you may log out. Matrix ETERNITY NE System Manual...
  • Page 701 Configuring Paging in Class of Service By default, Paging is enabled in the Class of Service for the Day and Night. So, all extensions of ETERNITY NE can page. How to use It is possible to page from a DKP, SLT, and SIP Extensions.

  • Page 702: Peer-To-Peer Calling

    Peer-to-Peer calls can be made between the two locations with suitable configuration of ETERNITY and the PBX. • At Location A, you need to do the following configuration in ETERNITY NE: • Select a SIP trunk to be used for this application and enable it. For example, SIP1.
  • Page 703 For the numbers you entered, in the Domain Address field in the table, enter the IP Address of the WAN Port of the PBX at Location B. • For the numbers you entered, in the Name field in the table, enter any desired name you want to assign as an identification or tag. Matrix ETERNITY NE System Manual...
  • Page 704 To configure the Peer-to-Peer Table, • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Scroll to VoIP Configuration under Advanced Settings. • Click the VoIP Configuration link to expand. Matrix ETERNITY NE System Manual...
  • Page 705 The name may consist of 24 characters (maximum). Default: Blank. The name you configure here will not be used in SIP signaling. • Click Submit to save your entries. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 706: Presence

    Busy, or are away from their desks, or on the phone with someone on another call, etc. With the Presence feature of ETERNITY NE, extension users, including the Operator, can 'publish' their presence to callers from other extensions. By doing so, they can indicate to the other extensions about their availability.
  • Page 707 'present'. I am Mobile: The extension user can set this message to be displayed to other extensions, when s/he is not at the desk. Matrix ETERNITY NE System Manual...
  • Page 708 DKP users can also dial a feature access code and the number of the extension to see the status of that extension on their DKP. But this would not be required, if the 'Display User Status during Call' flag is enabled in the System Parameters. Matrix ETERNITY NE System Manual...
  • Page 709 Click Advanced Settings link to expand. • Click System Parameters to open the page. • Go to 'Display Presence Status during Call on DKP'. Click to enable the flag. • Click Submit at the bottom of the page. Matrix ETERNITY NE System Manual...
  • Page 710 You can change message number 6 to 9 as desired. The string may consist of a maximum of 16 characters. • Click Submit at the bottom of the page to save your settings. • Click the SIP Extensions link under Basic Settings. Matrix ETERNITY NE System Manual...
  • Page 711 Press DSS Key assigned to PUBLISH presence. • Dial 1072-014 • Enter Destination Number, i.e. the number of the extension Publish Presence is to be set. • Scroll to the desired Publish message from the menu: Matrix ETERNITY NE System Manual...
  • Page 712 Lift the handset. • Dial 104-Password-Index Number Index No. Meaning Absent Present Auto Detect Away On the Phone Do Not Disturb I am Mobile In Meeting Out for Meal Out of Office • Replace handset. Matrix ETERNITY NE System Manual...
  • Page 713 Dial 1097-Extension Number. • You get confirmation tone. • Go ON-Hook during confirmation tone. • Your phone will ring and the status of the extension number you dialed will be displayed on your phone as CLI. Matrix ETERNITY NE System Manual...

  • Page 714: Priority

    Analog Trunk 1 has priority, ‘9’, the Mobile Trunk 1 is assigned priority ‘7’. • Three extensions, 201, 202 and 302 are calling the Operator. Extension 301 has priority ‘7’, while extensions 201 and 202 have the same priority, ‘5’. Matrix ETERNITY NE System Manual...
  • Page 715 You can assign Priority to SLT extensions. However, Priority is not relevant when the SLT is a landing destination, because there cannot be more than one call ringing on an SLT extension at a time. Matrix ETERNITY NE System Manual...
  • Page 716 When the page of the respective Trunk type opens, select the Trunk number on which you want to set Priority. • On this page, click the More link to view additional parameters on this page. Matrix ETERNITY NE System Manual...
  • Page 717 More link to view additional parameters on this page. • Select a Priority level from 1 to 9 for the Extension. Default: 5 for all Extensions. Extensions designated as Operator can be assigned higher priority than other extensions. • Click Submit to save. Matrix ETERNITY NE System Manual...

  • Page 718: Privacy

    Privacy What’s this? Extensions of ETERNITY NE can be protected from the intrusions by other extensions or from trunk calls by activating Privacy. How it works Intrusions can occur on an extension when another extension invokes the following features: •...
  • Page 719 By default, CO Call Waiting is on all Extension types. You may keep this feature disabled on extensions which you want to provide Privacy from Trunk Call intrusion beeps. For instructions, see “Class of Service (COS)”, and the description for configuring the different Extension types—SLT, DKP, SIP— under “Basic Settings”. Matrix ETERNITY NE System Manual...

  • Page 720: Quick Dial

    For detailed instructions on configuring DSS Keys on a Digital Key phone, see “Phone Key Settings” under DKP Extensions. For instructions on configuring Quick Dial on the Matrix Extended IP Phone, see “Matrix Extended IP Phone Key Settings” under SIP Extensions.
  • Page 721 How to use For EON and Extended IP Phone Users only • Press the DSS key assigned to the Quick Dial numbers. • The number will be dialed out. • Talk when the called party answers. Matrix ETERNITY NE System Manual...

  • Page 722: Raid

    The extension using Raid must have higher Priority assigned to it than the extension being raided. In this case, C must have higher Priority than A to be able to invoke Raid. Raid is a sensitive feature. You are advised to restrict access to this feature to select extension users. Matrix ETERNITY NE System Manual...
  • Page 723 System Parameters. See “System Parameters” for instructions. How to use For EON & Extended IP Phone Users When dialed extension is busy, • Press DSS Key assigned to Raid. • Dial 5 on Busy Tone. Matrix ETERNITY NE System Manual...
  • Page 724 For SLT Users When dialed extension is busy, • Dial 5 on Busy Tone. Matrix ETERNITY NE System Manual...

  • Page 725: Rcoc (Return Call To Original Caller)

    If RCOC is enabled on the trunk, the system stores the record of the outgoing call in an internal database referred to as the RCOC Table. • The system sets RCOC for the outgoing call in the following conditions, according to the Destination Port The Trunk from which the outgoing call is made. Matrix ETERNITY NE System Manual...
  • Page 726 COS cannot have their calls returned; even if this feature is enabled on the Trunk they used to make the call. • ETERNITY can keep a record of 255 entries in the RCOC Table. Matrix ETERNITY NE System Manual...
  • Page 727 Timers, i.e., the RCOC Record Delete Timer and the Ring Back Tone Timer may also be changed. Enabling RCOC on Trunk • Log in as System Engineer. • Click the trunk parameters of the trunk type on which you want to enable this feature, namely: • Matrix ETERNITY NE System Manual...
  • Page 728 Enabling RCOC in Class of Service By default the 'RCOC' feature is enabled in the “Class of Service (COS)” of all extensions of ETERNITY NE. So, all extensions of ETERNITY NE are by default allowed this feature. Matrix ETERNITY NE System Manual...

  • Page 729: Real Time Clock (Rtc)

    Certain features of ETERNITY NE like Alarms, SMDR, depend on the Date and Time of the system to function accurately. ETERNITY NE has its own Real Time Clock (RTC) to store date and time. When you select the Region, The RTC parameters will be set automatically.
  • Page 730 • Time Zone: By default the Time Zone applicable for your country is selected. If required you may select a different Time Zone from the list box. Click Submit to save your settings. Matrix ETERNITY NE System Manual...

  • Page 731: Reminder

    The mechanism for serving Reminders calls can be configured as 'Personalized' or 'Automated'. • Reminders can be voice-guided, if the ETERNITY NE has a Voice Mail System (VMS) module installed in • ETERNITY NE can register as many as 48 Reminders set by the Operator and extension users.
  • Page 732 'No Reply'. The Reminder call is now considered as served. • If the extension phone is busy, the ETERNITY NE will continue to make the Reminder call Attempts at the Alarm Interval programmed. When all Alarm Attempts go unanswered, ETERNITY NE will place a call on the Operator phone.
  • Page 733 Alarm Attempt Interval, Configurable Alarm Type and Configurable Alarm Category, and Snooze. • Configure Macros, if the SLT extension has special function keys, and you want to a function key for the Reminder feature. See the topic “How to configure” under “Alarms”. Matrix ETERNITY NE System Manual...
  • Page 734 Reminders can be set by the extension users by themselves. The extension users can also ask the Operator to set the Reminder for them. If the Voice Mail System (VMS) is installed in the ETERNITY NE, it can offer voice-guided Reminders to extension users and the Operator.
  • Page 735 Dial Date and Time in the format: DDMMYYYYHHMM • MMDDYYYYHHMM (users in USA) • Dial 1 for Personalized, Dial 2 for Automated. • You get confirmation tone. • Replace handset. To cancel Reminder set for an extension, Matrix ETERNITY NE System Manual...
  • Page 736 • Dial 162 • Dial Date and Time in the format DDMMYYYYHHMM MMDDYYYYHHMM (users in USA) • You get confirmation tone. • Replace handset. To cancel Reminder, • Pick up the handset. • Dial 162 Matrix ETERNITY NE System Manual...
  • Page 737 The Operator can view the status of Reminders that are yet to be served from the System Administrator pages of Jeeves. To view Reminder Status, • Open Jeeves. • Log in as System Administrator. • Click the Reports link. • Click the Reminders link under Reports. The unserved Reminders appear on the page. Matrix ETERNITY NE System Manual...
  • Page 738 Cancel Selected Reminders button at the bottom of the page. • To print this page, click the Print button. • Click Close to exit the page. • Click Logout to exit SA mode. Matrix ETERNITY NE System Manual...

  • Page 739: Room Monitor

    • Use this feature in accordance with the local privacy laws. • Matrix Comsec is not responsible for any mis-/abuse of this feature by users. How it works • B is a supervisor in a Chemical Manufacturing Company.
  • Page 740 To enable Room Monitor on an extension, • Press the DSS Key assigned to Room Monitor. • Dial Extension Number to be monitored. • Dial 1073-Extension Number to be monitored. For SLT Users • Dial 1073-Extension Number to be monitored. Matrix ETERNITY NE System Manual...

  • Page 741: Selective Port Access

    Selective Port Access What’s this? ETERNITY NE supports different extension and trunk port types. In the Selective Port Access feature, each port type is assigned a Port Access Code. Extension users can access a particular port by dialing the Port Access Code assigned to the Port and its Port Number.
  • Page 742 Press DSS key assigned to Selective Port Access code • Dial 69-Port Type-Port Number • Dial 89-Port Type-Port Number (for users in USA) For SLT Users • Dial 69-Port Type-Port Number • Dial 89-Port Type-Port Number (for users in USA) Matrix ETERNITY NE System Manual...

  • Page 743: Sim Card Balance And Recharging

    Click the Mobile Trunks link under Advanced Settings, click SIM Balance Recharge link. ETERNITY NE supports Unstructured Supplementary Service Data (USSD), the standard for transmitting information over CSM signaling channels and a commonly used method to query the available balance and other similar information in pre-paid GSM services.
  • Page 744 The response received from the GSM network (including possible error messages) will be displayed under 'USSD-Reply'. When the USSD Reply is received from the network, it will appear with the Date and Time stamp of ETERNITY in this field. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...
  • Page 745 USSD response is received from the Mobile network. • The ETERNITY NE will clear the USSD Reply after system restart. So, each time you open the 'SIM Balance and Recharge' page after system restart, the USSD Reply box will be blank.

  • Page 746: Self Ring Test

    Go OFF-Hook to stop the ring. • Go ON-Hook. For SLT Users • Lift the receiver. • Dial 1057. • Replace receiver. • Your phone rings. • Lift the receiver to stop the ring. • Replace the receiver. Matrix ETERNITY NE System Manual...

  • Page 747: Static Routing Table

    Static Routing Table is required when you have more than one router (gateway) in your network and you want ETERNITY NE to send packets to multiple routers/gateways for different types of calls. Static Routing Table helps route calls between point to point sites (connected through Multi Protocol Label Switching-MPLS, Frame Relay, etc.) and to public internet at the same time.
  • Page 748 • The Gateway Address where the IP packets are to be sent. When ETERNITY NE sends packets, if the final destination IP Address and ETERNITY NE are not in the same Subnet, the system will check the Static Routing Table.
  • Page 749 The Gateway Address must be in the same subnet as ETERNITY NE. • Click Submit to save your entries. To take the above example further, the Static Routing Table of ETERNITY NE at Location A should be configured as: Index...

  • Page 750: Station Message Detail Recording (Smdr)

    Station Message Detail Recording (SMDR) What’s this? The ETERNITY NE can record the details of Internal, Incoming and Outgoing calls made from/to all the extensions. This feature is called Station Message Detail Recording (SMDR). ETERNITY NE has a total SMDR buffer capacity of 12000 calls. It stores: •...

  • Page 751: Station Message Detail Recording–Storage

    ETERNITY NE can store 6000 outgoing calls, 5000 incoming calls, and 1000 internal calls in the SMDR buffer. Once the SMDR buffer is full, the next call is stored in place of the oldest call in the SMDR buffer, using the First In First Out (FIFO) logic.
  • Page 752 If Call Splitting is disabled, you have the option of charging the call amount either to the extension that originally made the call, i.e. the Originating Extension, or to the extension that was last in speech on the call, i.e. the Terminating Extension. Matrix ETERNITY NE System Manual...
  • Page 753 If you want incoming calls that remain unanswered for certain duration to be stored, set the filter Store Calls remaining un-answered for more than (sec) to the desired duration. All calls with duration greater than this value, will be stored. Matrix ETERNITY NE System Manual...
  • Page 754 To store internal calls that exceed as certain duration, set the filter Store Calls with speech duration more than (sec) to the desired duration. All internal calls with duration greater than this value, will be stored. • Click Submit to save Incoming Call storage filters. Matrix ETERNITY NE System Manual...
  • Page 755 To delete records of outgoing calls selectively, select the radio button Delete Selective OG Calls. • To delete calls made by a particular extension or a range of extensions, select the Delete OG Calls made by Stations button. Matrix ETERNITY NE System Manual...
  • Page 756 To delete calls made by on a particular date or a between a certain time period: • 1072-132-DD-MM-YYYY-DD-MM-YYYY (The format of the date depends on the Date Format of the system) • Exit SA mode. Matrix ETERNITY NE System Manual...

  • Page 757: Station Message Detail Recording–Online

    Station Message Detail Recording–Online What's this? The ETERNITY NE can generate report for the calls as and when the call is made, and send the report to the printer or a computer. Matrix ETERNITY NE supports Syslog Client for SMDR. The Syslog Client enables the system to send call records in syslog format to the remote ‘Syslog Server’.
  • Page 758 Log in as System Engineer. • Click the Advanced Settings link. • Click the SMDR link to expand. • Click the SMDR Online sub-link. • For SMDR - Outgoing Call Online, • Select the Destination Port. Matrix ETERNITY NE System Manual...
  • Page 759 In the Destination IP Address: Port field, enter the IP Address and the port of the remote Syslog Server. • To configure Call Record Format for Incoming Calls, click SMDR Incoming Online Call Record Format to expand. • Configure the following Call Record Format parameters as required. Matrix ETERNITY NE System Manual...
  • Page 760 • Trunk Number: This is the number of the trunk on which the call was received. The Matrix Format occupies 5 character spaces. Check-Inn Format occupies 4 character spaces. The First Character in the Check-Inn Format is X (Fixed). The remaining three characters show the software port number.
  • Page 761 You can start and stop SMDR Online report from the System Administrator mode using Jeeves or dialing SA Commands from an extension phone. To start/stop Online report using Jeeves, • Open Jeeves. • Log in as System Administrator. • Click SMDR Management to expand. Matrix ETERNITY NE System Manual...
  • Page 762 • Click SMDR-Online link to open the page. • To start SMDR Online for Outgoing Calls, Incoming Calls and Internal Calls, click the Start button. Matrix ETERNITY NE System Manual...
  • Page 763 16:47:19 06001 305 16-02-11 16:47:28 06001 305 16-02-11 16:47:34 The Internal calls-Online report will look like this: 16-02-2011 16:49:20 16-02-2011 16:49:30 The Outgoing calls-Online report will look like this: 305 06001 123523 16-02-2011 16:33:04 1.10 Matrix ETERNITY NE System Manual...

  • Page 764: Station Message Detail Recording–Report

    Client for SMDR. The Syslog Client enables the system to send call records in syslog format to the remote ‘Syslog Server’. You can view the call records on the remote server and print. ETERNITY NE supports SMDR only on TCP. How to configure To be able to generate SMDR -Report, you must do the following: •...
  • Page 765 Server. • For SMDR - Internal Call Report, • Select the Destination Port. Default: None. • In the Destination IP Address: Port field, enter the IP Address and the port of the remote Syslog Server. Matrix ETERNITY NE System Manual...
  • Page 766 You can print SMDR Report whenever you want or schedule printing of the report from the System Administrator mode using Jeeves or dialing SA Commands from an extension phone. To Print SMDR-Report using Jeeves, • Open Jeeves. • Log in as System Administrator. • Click SMDR Management to expand. Matrix ETERNITY NE System Manual...

  • Page 767: Outgoing Calls

    You can also print outgoing calls made using Account Code, and Calls for Department Billing Groups. To print outgoing calls made to certain numbers, enter the desired numbers in the Print Calls made to numbers matching with fields. Matrix ETERNITY NE System Manual...
  • Page 768 Click Submit to save. Manual Report Generation • You can print the SMDR Report of outgoing calls any time you want. To do this, click the Print Report button. • To stop printing, click Abort Print button. Matrix ETERNITY NE System Manual...
  • Page 769 To print calls made on a particular date, select the same Date, Month and Year in both fields. • To print incoming calls received at a particular time, set the Hours and Minutes in 24-hour format calI in the filter Calls received between 00: 00 and 23:59. Matrix ETERNITY NE System Manual...
  • Page 770 Scheduled Report Generation • To generate SMDR Report of incoming calls on a particular day, day of the week, or day of the month, set Scheduled Report Generation, as required. • Click Submit to save. Matrix ETERNITY NE System Manual...
  • Page 771 Scheduled Report Generation • To generate SMDR Report of internal calls on a particular day, day of the week, or day of the month, set Scheduled Report Generation, as required. • Click Submit to save. Matrix ETERNITY NE System Manual...
  • Page 772 Dial 1072-122-0 to disable Scheduled Report. To enable Scheduled Report for Incoming Calls: • Dial 1072-172-1 to enable Daily Scheduled Report. • Dial 1072-172-2 to enable Weekly Scheduled Report. • Dial 1072-172-3 to enable Monthly Scheduled Report. Matrix ETERNITY NE System Manual...
  • Page 773 Time for Scheduled report 1072-124-Day-HH-MM Day: 1 - 7 Weekly HH: 00 - 23 MM: 00 - 59 Time for Scheduled report 1072-125-Date-HH-MM Date: 01 - 31 Monthly HH: 00 - 23 MM: 00 - 59 Matrix ETERNITY NE System Manual...
  • Page 774 YYYY MM: 01-12 YYYY: 0000-9999 Calls received between Time 1072-168-HH-MM-HH-MM HH: 00-23 MM: 00-59 Calls remain unanswered for 1072-158-Seconds Seconds: 000-999 duration more than Calls kept on hold with duration 1072-159-Seconds Seconds: 000-999 more than Matrix ETERNITY NE System Manual...
  • Page 775 Day: 1 - 7 Weekly HH: 00 - 23 MM: 00 - 59 Time for Scheduled report 1072-145-Date-HH-MM Date: 01 - 31 Monthly HH: 00 - 23 MM: 00 - 59 • Exit SA mode. Matrix ETERNITY NE System Manual...
  • Page 776 3601 29-01-11 17:29:16 ------------------------------------------------------------------------------- TOTAL CALLS TOTAL ANS DUR : 1783 TOTAL HOLD DUR : 0 TOTAL SPCH DUR : 239 ------------------------------------------------------------------------------- R(CALL TYPE):N=Normal, D=DID, U:UnAns, DU=DID-UnAns, I=DISA, T=Transit ------------------------------------------------------------------------------- Eternity V10R04 Page : 2 Matrix ETERNITY NE System Manual...
  • Page 777 10:59:38 13-01-2011 11:17:08 13-01-2011 11:18:16 13-01-2011 11:21:05 13-01-2011 11:27:38 13-01-2011 11:29:31 13-01-2011 11:30:26 13-01-2011 11:30:34 3931 13-01-2011 11:48:23 3931 13-01-2011 11:52:04 3931 13-01-2011 11:54:31 3931 13-01-2011 11:54:41 13-01-2011 11:54:43 ------------------------------------------------------------------------------- Eternity V10R04 Page : 1 Matrix ETERNITY NE System Manual...
  • Page 778 R (CALL TYPE): O = DISA, A = Auto Redial, E = External Forwarded, T = Transit MATURITY: C = CPD, R = Reversal, D = Delay, I = Connect ----------------------------------------------------------------------------------- Eternity V10R04 Page : 1 Matrix ETERNITY NE System Manual...

  • Page 779: Station Message Detail Recording–Posting

    Call Accounting Software (CAS). When ETERNITY NE is interfaced with a third party Call Accounting Software (CAS) to determine the cost of the call(s) made by the extension users, the system uses SMDR-Posting to send to CAS call record details, like number to which the call was made by the extension user, number of the extension from which the call was made, the date and time when the call was made, the duration of the call, metering pulses incurred for the call, etc.
  • Page 780 Case 5: No Response to data transfer ETERNITY to CAS CAS to ETERNITY ENQ > < ACK STX-(tex)-ETX-BCC > (Wait for 11 seconds) No Response ENQ > < ACK STX-(tex)-ETX-BCC > (Maximum of 3 tries) Matrix ETERNITY NE System Manual...
  • Page 781 The ETERNITY NE will try to send the message for a maximum of 3 tries. If the message is not transmitted successfully, the system will drop the message and proceed for the transmission of the next message. Also, the system will print a System Fault event and the message.
  • Page 782 After sending the message the ETERNITY NE will wait for the response to Data Timeout time. If no response is received from CAS for the sent message, the ETERNITY NE will log this message in the System Fault Log and look for new message to be sent to CAS.
  • Page 783 Text Plus Carriage Return > < y The first field of Text is always 'ac01' which marks the start of text. However, this field is a part of message and not a link control character. Matrix ETERNITY NE System Manual...
  • Page 784 Case 2: Negative Response from the CAS ETERNITY Text Plus Carriage Return > (Wait for 3 seconds) < NAK Text Plus Carriage Return > (Wait for 3 seconds) Matrix ETERNITY NE System Manual...
  • Page 785 Every 6 hours it is cleared to 001. (Starting from mid-night 00:00:00) Increment Every 6 hours it is cleared to A. Counter (Starting from mid-night 00:00:00) Property Code As per the Programmed String Date Zero MM/DD Matrix ETERNITY NE System Manual...
  • Page 786 For example: if the number dialed is 15134036508 (11 digits) and the width of the called number field is 8, then the first 8 digits will be sent. HOBIS A: Start Column Field Filler Parameter Alignment Remarks Number Length Character Serial Number Zero Increment Counter Matrix ETERNITY NE System Manual...
  • Page 787 Every 6 hours it is cleared to 001. (Starting from mid-night 00:00:00) Increment Every 6 hours it is cleared to A. Counter (Starting from mid-night 00:00:00) Property Code As per the Programmed String Date Zero MM/DD Station Number Space Matrix ETERNITY NE System Manual...
  • Page 788 The Increment Counter wraps to 001 every midnight. Property Code As per the Programmed String Date Zero MM/DD, Date on which call is started Station Number Space Time Zero HH:MM, Time on which call is started Matrix ETERNITY NE System Manual...
  • Page 789 Start Column Parameter Field Length Alignment Fill Char. Remarks Number Serial Number Increment Counter Property Code Station Number Zero Trunk Number Date Time Duration Units Amount Zero Format is DDDDCC Currency Symbol Call Type Indicator Matrix ETERNITY NE System Manual...
  • Page 790 Area Code and first dash. Call Type As per the Call Type Indicator table Indicator programmed by the SE. The SE should follow the recommendations as given along with the programming command. Matrix ETERNITY NE System Manual...
  • Page 791 We can assume roll over. Currency Symbol Amount Zero Format is DDD.CC Called Number Space Exchange code and Subscriber Number separated by dash. No Area code is sent Matrix ETERNITY NE System Manual...
  • Page 792 Required? Value) Serial Number Increment Counter Property Code Station Number Fixed Trunk Number Matrix Format Date MM/DD/YY Time HH:MM:SS Duration HHMMSS Units Amount Currency Call Type Indicator Location Called Number Continuous Account Code Fixed Remarks Matrix ETERNITY NE System Manual...
  • Page 793 Field Filler Char. Filler Char. Parameter Format Alignment Length Required? (Decimal Value) Serial Number Fixed Increment Counter Property Code Extension Number Fixed Trunk Number Matrix Format DD/MM/ Date YYYY Time HH:MM:SS Duration Minutes Units Amount Matrix ETERNITY NE System Manual...
  • Page 794 You will need the following the following functional components are required to make the interface work: • A computer with a spare Ethernet port (not supplied by Matrix) Or any free Ethernet Port of the LAN Switch on which the CAS server application software is running.
  • Page 795 • Scroll to SMDR under Advanced Settings and click the link. Selecting SMDR-Posting Protocol for CAS • Click the SMDR-Posting sub-link. The SMDR-Posting parameters page opens. • On this page, click the SMDR-Posting to expand. Matrix ETERNITY NE System Manual...
  • Page 796 In the SMDR-OG Posting Protocol (Handshaking and OG Call Record Format) drop down list, select the appropriate protocol to be used. Default: Matrix. • In the Destination Port, select Ethernet. This is Ethernet Port of ETERNITY NE on which SMDR Posting is set up. Default: None. •...
  • Page 797 Refer the above table for default values of each protocol supported by supported by ETERNITY NE. To refine Handshake Parameters, • Click SMDR-Posting OG Handshaking Protocol option to expand. • Configure the following parameters as required: • Response to ENQ Timeout: The time for which the sender waits for a response to ENQ from the receiver.
  • Page 798 CAS being used by the organization. This may be required if you selected a 'customized' protocol. To refine Call Record Format, • Click the option SMDR-Posting OG Online Call Record Format to expand. Matrix ETERNITY NE System Manual...
  • Page 799 When this field rolls over, it increments the increment counter. • Increment Counter: It increments when the serial number counter rolls over. The Increment counter starts from A, ending at Z, and then roll over back to A. Matrix ETERNITY NE System Manual...
  • Page 800 • Trunk Number: This is the number of the trunk from which the call was made. The Matrix Format occupies 5 character spaces. Check-Inn Format occupies 4 character spaces. The First Character in the Check-Inn Format is X (Fixed). The remaining three characters show the software port number.
  • Page 801 If the number of characters in the field Called Location is less than Field length then the remaining characters in the field Called Location will be filled by spaces. • Called Number: This is the external number to which the call was made. Matrix ETERNITY NE System Manual...
  • Page 802 Prefix String Required: This flag is to be programmed if the prefix string 0ac1 is to be sent when interfacing with OG-SMDR Posting Protocol. • Property Code: Enter the property code required by the CAS. • Currency Symbol (Enter Decimal Value): Enter currency symbol to be used. Matrix ETERNITY NE System Manual...
  • Page 803 0 for long distance calls, 2 for local numbers, etc. • For each Dialed Number String, define as Call Type Indicator, this is an abbreviation of the Call Type, e.g.: LD for long distance, INTL for International, etc. Matrix ETERNITY NE System Manual...
  • Page 804 Number String (Text String) Long Distance Inter Circle INFO Information INTL International Local You may enter as many Call Types as supported by the Posting Protocol you have selected. • Click Submit to save entries. Matrix ETERNITY NE System Manual...

  • Page 805: Station Message Detail Recording–Backup

    Therefore it is advisable to back up SMDR records to restore accidentally deleted, lost or corrupted files. Back-up of SMDR records can be stored on a computer for retrieval later. The ETERNITY NE provides an embedded FTP server to transfer SMDR call records on a computer.
  • Page 806 Click Go or Press Enter key on your keyboard. • The Log on as window of the FTP server opens. • In the Password field, enter the SE password (default 1234) and click the Log On button. Matrix ETERNITY NE System Manual...
  • Page 807 While uploading SMDR files on to ETERNITY, first, remove the current files in the system. Copy the new files from computer (backup source) on to the system.  You can tag the back-up folders on the computer by date to store the records as archives. Matrix ETERNITY NE System Manual...

  • Page 808: System Activity Log

    System Activity Log What’s this? The ETERNITY NE monitors all its activities and maintains records of these activities in the System Activity Log. The System Activity Log has a buffer capacity of 250 records. The Activity Log stores records using the FIFO method.
  • Page 809 If the System Administrator phone is a DKP or an Extended IP Phone, you may assign a DSS key for System Activity Log. For instructions, see Phone Key Settings under “DKP Extensions” and Phone Key Settings under “Matrix Extended IP Phone Settings – Location 1” in SIP Extensions. To configure System Activity Log settings, •...
  • Page 810 To generate System Activity Log - Report, i.e. offline, whenever desired, select Destination Port. Default: None. • In the Destination IP Address: Port field, enter the IP Address and the port of the remote Syslog Server. • Click Submit to save settings. Matrix ETERNITY NE System Manual...
  • Page 811 To stop System Activity Log - Report, click the Abort button. • To clear System Activity Logs from the buffer, click the Clear SAL button. • You may log out of the System Administrator mode. Matrix ETERNITY NE System Manual...
  • Page 812 : 302 , Slot=01, Port=02 16-02-2011 04:42:56 SE Access From : 301 16-02-2011 04:43:26 SE Access From : 301 16-02-2011 05:50:13 MATRIX ETERNITY V10R04 Started 16-02-2011 05:50:23 Card Present: Slot=01, Type: DKP2 V03R00 16-02-2011 05:50:23 Card Present: Slot=02, Type: CO6 SLT14...

  • Page 813: System Activity Log Display

    See System Activity Log Activity Index table in “System Activity Log”. Format of either DD-MM or MM-DD will be as per date format set in the system. Refer chapter “Real Time Clock (RTC)” for setting date format. Matrix ETERNITY NE System Manual...

  • Page 814: System Fault Log

    100 faults recorded by the system are printed/downloaded. Matrix ETERNITY NE supports Syslog Client for System Fault Logs. The Syslog Client enables the system to send fault logs in syslog format to the remote ‘Syslog Server’. You can view the logs on the remote server.
  • Page 815 To configure System Fault Log settings, • Open Jeeves • Log in as System Engineer. • Click the Advanced Settings link. • Scroll to the System Fault Log link under Advanced Settings and click this link. Matrix ETERNITY NE System Manual...
  • Page 816 To generate System Fault Log - Report, i.e. offline, whenever desired, select Destination Port. Default: None. • In the Destination IP Address: Port field, enter the IP Address and the port of the remote Syslog Server. • Click Submit to save settings. Matrix ETERNITY NE System Manual...
  • Page 817 To stop System Fault Log - Report, click the Abort button. • To clear System Fault Logs from the buffer, click the Clear SFL button. • You may log out of the System Administrator mode. Matrix ETERNITY NE System Manual...
  • Page 818 : 301 , Slot=01, Port=01 The Offline Report would look like this: SYSTEM FAULT LOG AS ON 16-02-2011(Wed) AT 16:17 ------------------------------------------------------------------------------- 16-02-2011 16:14:39 DKP Absent : 302 , Slot=01, Port=02 ------------------------------------------------------------------------------- Eternity V10R04 Page : 1 Matrix ETERNITY NE System Manual...

  • Page 819: System Fault Log Display

    The Fault log appears on your phone’s display in this following format:Date-Time-Fault Index The Date and Time are in <DD-MM-YYYY HH:MM:> format The Activity Index is a two digit number from 01 to 12. See System Fault Log Activity Index table in “System Fault Log”. Matrix ETERNITY NE System Manual...

  • Page 820: System Parameters

    “Call Hold” feature of ETERNITY NE. Global Hold enables you pick up a call that has been put on hold by any extension from a DKP extension of ETERNITY NE. • Store Internal Calls in Missed Call Log: ETERNITY NE stores call logs of external calls only. You may instruct the system to store internal calls in the Missed Call log by enabling this parameter.
  • Page 821 CLI with the number string field. In this field, enter the number string with which you want to replace '+' received as prefix of calling party number. If you keep the number string field blank, ETERNITY NE will remove '+' sign from the CLI of calling party and present the remaining digits on the CLI of the Called Party.
  • Page 822 Algorithm that appears in this field. Select the companding Algorithm according to the Regulatory Requirement of the country where ETERNITY NE is installed. • Language of SE, SA Web Interface: The GUI of ETERNITY NE supports the languages English, Italian, Spanish, French, German, and Portuguese. When you select “Region”...
  • Page 823 Yes, with Prefix, if your public telephone network requires you to dial Area Code with a particular Prefix for local numbers. If you select this option, you must also enter the prefix digits for the area code for local calls in the Prefix Area Code field. Matrix ETERNITY NE System Manual...
  • Page 824 6 to 9 to match your requirement. Message No. Message Text Absent Present Auto Detect Away On the Phone Do Not Disturb I am Mobile In Meeting Out for Meal Out of Office To know more about this feature, see “Presence” Matrix ETERNITY NE System Manual...
  • Page 825 Digital Output Port (DOP) ETERNITY NE supports a Digital Output Port for connecting a door lock relay device to be used in conjunction with the Door Phone connected to the ETERNITY. When you connect a Door Lock release device, you must set the Normal Contact Type of the DOP to Normally Open.
  • Page 826 Click the Advanced Settings link. • Scroll to System Parameters under Advanced Settings and click the link. • Click the desired parameter link to configure. • Click Submit to save settings. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 827: System Security

    (the System Engineer) to avoid the inconvenience of restoring the default SE password. Changing SE Password using Jeeves • Log in as System Engineer. • Click Advanced Settings to expand options. • Click the link Password. • Click the link SE Password. Matrix ETERNITY NE System Manual...
  • Page 828 The SA password too is a 4-digit code, which may be any combination of four digits between 0-9. The default SA password is 1111, which can be changed from the System Administrator mode of Jeeves. Changing SA Password using Jeeves • Log in as System Administrator. Matrix ETERNITY NE System Manual...
  • Page 829 In case the System Administrator has forgotten the password, a new password can be issued by the System Engineer only. To issue a new SA Password from Jeeves, • Log Jeeves as System Engineer. • Click Advanced Settings to expand options. Matrix ETERNITY NE System Manual...

  • Page 830: User Password

    Click the link Extension on the left pane. • Now, click the desired Extension number on the top bar. To scroll to the desired extension type and number, click >>. • The page of the desired extension will appear. Matrix ETERNITY NE System Manual...
  • Page 831 Click the link Extension on the left pane. • Now, click the desired Extension number on the top bar. To scroll to the desired extension type and number, click >>. • The page of the desired extension will appear. Matrix ETERNITY NE System Manual...
  • Page 832 • It is also possible to lock/unlock the DKP keypad and set the user extension status as 'Absent'/'Present' from a remote location using “Direct Inward System Access (DISA)”. Matrix ETERNITY NE System Manual...

  • Page 833: System Timers And Counts

    What’s this? Several features of the ETERNITY NE are based on Timers and Counts. For example, how long and how many times an extension should ring when Message Wait is set, or how long the Busy Tone, the Ring Back Tone, or the Error Tone should be played to an extension.
  • Page 834 In a DISA PIN Authentication call, the time for which 0 to 255 seconds the system waits for the caller to go Off-hook after (sec.) entering DISA. If the caller does not go Off-hook within this timer, the system releases the call. Matrix ETERNITY NE System Manual...

  • Page 835: Other Features

    It is the Number of times the extension should 0 to 255 10 attempts Count ring after the Message Wait is set on an extension. This count is applicable only when ‘Ring’ selected the Message Wait Notification type for the extension. Matrix ETERNITY NE System Manual...
  • Page 836 Idle for more than (min.) release themselves from the conference, one-by- one. On the expiry of this timer, the system releases the Dial-In Conference and frees the resource occupied by this conference in the conferencing circuit. Matrix ETERNITY NE System Manual...
  • Page 837 The Timers and Counts on this page are arranged by the name of the feature or function these are related • Change the value of the Timer or Count by entering the desired duration or count in the respective fields. • Click Submit to save settings. • You may log out. Matrix ETERNITY NE System Manual...

  • Page 838: Time Zone Display

    M o n 2 0 D E C 1 6 : 5 8 N A L 3 0 3 R e c e p t i o n 2 Matrix ETERNITY NE System Manual...

  • Page 839: Toll Control

    Toll Control What's this? Toll Control (or Toll Restriction) is an expense control feature of ETERNITY NE. It enables you to program the system so that each extension has a designated calling permission referred to as 'Call Privilege'. Each type Call Privilege allows the extension to call certain areas and restricts it from calling others. The extension can also be restricted from the dialing of specific telephone numbers.
  • Page 840 Toll Control - Call Budget Consumed is applied only if the “Call Budget” feature is enabled on the extension. ETERNITY NE offers you the flexibility to redefine the Call Privilege for each of the above Toll Control Levels according to the requirements of the extension users. How it works •...
  • Page 841 On one column of each list, write down the numbers you want to permit as Allowed Numbers. On the other column write down the numbers you want to restrict as Denied Numbers. Your table may look like these: List of Local Numbers for Call Privilege - Local Calls Allowed Denied Sr. No. Numbers Numbers Matrix ETERNITY NE System Manual...
  • Page 842 Login as System Engineer. • Click Basic Settings link. • Click the link of the extension type, it may be: • “SLT Extensions” • “DKP Extensions” • “SIP Extensions” The page of the selected extension type opens. Matrix ETERNITY NE System Manual...
  • Page 843 For example, if you selected SLT Extensions, the SLT Extensions page opens. • To select an extension number on the page, select the Extension Number tab. • Click Toll Control to expand. • Click More button to expand all Toll Control parameters. Matrix ETERNITY NE System Manual...
  • Page 844 If you have not configured number lists already, you may do so now: • Click the arrow icon. The number list of the call privilege type you selected opens in a window. Matrix ETERNITY NE System Manual...
  • Page 845 Follow the same steps to select the call privilege type and configure the number list for • Calls allowed for Lock Level 1 • Calls allowed for Lock Level 2 • Calls allowed for Lock Level 3 • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 846: Trunk Auto Answer

    So, you can enable Trunk Auto Answer on a CO, Mobile or SIP trunk, only if you have selected Operator or Extensions as the destination for incoming calls on that trunk. ETERNITY NE handles incoming calls on the trunk according to the type of Trunk Auto Answer selected for the trunk: For all Calls or When Busy When Trunk Auto Answer–For all Calls is enabled on a CO, Mobile or SIP Trunk, for each incoming call on the...
  • Page 847 For this feature to work, you must do the following: Enable Trunk Auto Answer on the CO Trunk, Mobile, SIP trunk, as required. • Under Basic Settings, open the links to the desired trunk port type. Matrix ETERNITY NE System Manual...
  • Page 848 If Operator or Extensions is selected as the destination to Route calls during the Day and to Route calls During the Night, configure Trunk Auto Answer. It is not mandatory to configure Trunk Auto Answer for both time zones. You may configure for any time zone, according to your requirement. Matrix ETERNITY NE System Manual...
  • Page 849 Record and assign Voice Modules for the following Voice Messages related to this feature: • Trunk Auto Answer Greeting Message. • Trunk Auto Answer Ring Back Tone Message • Trunk Auto Answer Busy Bye Message For each of these messages, you can record four different messages. Matrix ETERNITY NE System Manual...
  • Page 850 Advanced Settings link for instructions on recording and assigning voice modules to greeting messages. If you do not want to use messages, you may select the options: Music-on-Hold or Do not Play any message. Matrix ETERNITY NE System Manual...

  • Page 851: Trunk Reservation

    Trunk Reservation. b) wait for the expiry of Trunk Reservation Timer. • Only when the trunk is released (by A or at the end of the Timer) will other users be able to access it. Matrix ETERNITY NE System Manual...
  • Page 852 If you want to increase or decrease the duration of the Trunk Reservation Timer, • Log in as System Engineer. • Click the Advanced Settings link to expand. • Click the System Timers and Counts to open the page. Matrix ETERNITY NE System Manual...
  • Page 853 To set Trunk Reservation, when Trunk you access is busy, • Press DSS Key assigned to Trunk Reservation • Dial 6 on Busy Tone To release a reserved Trunk, wait for the Timer to expire, or cancel Trunk Reservation, manually. Matrix ETERNITY NE System Manual...
  • Page 854 To set Trunk Reservation, when Trunk you access is busy, • Lift handset. • Dial 6 on Busy Tone. • Replace handset. To cancel Trunk Reservation Manually, • Lift handset. • Dial 102 • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 855: User Absent/Present

    External callers who call the extension, on which 'User Absent' is set, will get an error tone only. • Outgoing calls can be made from the extension which has set 'User Absent'. Only incoming calls are restricted. • User Absent/Present can be set on an extension from the SA mode. Matrix ETERNITY NE System Manual...
  • Page 856 To set User Present on an extension: • Dial 1072-014-1 The System Administrator can also set an extension as Absent/Present using Jeeves. For instructions, read “Additional Security to Extension Users” under the topic System Security. Matrix ETERNITY NE System Manual...

  • Page 857: User Password

    In case the extension user forgets the password, it can be cleared and restored to the default value 1111 by the System Engineer (SE) or the System Administrator (SA). Refer the topic “System Security” for instructions. The User Password is also required to access and use certain features of ETERNITY NE, which are listed below. • Call Follow Me •...
  • Page 858 For SLT Users • Lift the handset. • Dial 114 • Dial Current User Password (default password 1111 if not changed already). • Dial New User Password. • You get confirmation tone. • Replace handset. Matrix ETERNITY NE System Manual...

  • Page 859: Virtual Extension

    Extensions, but a Virtual Extension can have only one Master Extension. • The Virtual Extension functions as any SLT, DKP or SIP extension of ETERNITY NE. It can be assigned all features and facilities, like Class of Service, Toll Control, Call Forward, Voice Mail, just like any other extension of ETERNITY NE.
  • Page 860 Configure Virtual Extension 1. • Click Access Code to expand. • In the Access Code field, assign a number to the Extension. • In the Name field, assign a name to the Extension for identification. Matrix ETERNITY NE System Manual...
  • Page 861 Click Landing Destination to expand. Select the Master Extension to which you want to assign this Virtual Extension. Incoming calls for the Virtual Extension will land on this Master Extension, referred to as Landing Destination. Matrix ETERNITY NE System Manual...
  • Page 862 To configure another Virtual Extension, click the Virtual Ext. <number> tab. Follow the same instructions as above to configure the extension. How to use For making outgoing calls users of Virtual Extensions must use “Walk-In Class of Service”. Matrix ETERNITY NE System Manual...

  • Page 863: Voice Help

    • Listen to the help message. • Press any key to stop For SLT Users To use Voice Help from an extension, • Dial 1090 • Listen to message • Press any key to stop. Matrix ETERNITY NE System Manual...

  • Page 864: Voice Message Applications

    The ETERNITY NE supports 16 Voice Modules of a maximum duration of 16 seconds each. You can record a short message of a maximum 16 seconds each or less in a Voice Module.
  • Page 865 Message Wait - Notification: A voice message can be played to extension users to inform them of the new messages in their mailbox, when the extension users go off-hook. For example, "You have a new message in your Mailbox". Refer the description of the feature “Conference Dial-In”. Matrix ETERNITY NE System Manual...
  • Page 866 Error Tone, such as: "Please check the number you have dialed". Voice message for Confirmation Tone The system confirms the successful operation of features with a confirmation tone, which can be replaced with a voice message like: "The requested operation is performed successfully". Matrix ETERNITY NE System Manual...
  • Page 867 The Time Based Greetings will be played during following time periods: Voice Message Greeting Time during which Greeting will be played Morning Greeting 00:00 to 11:59 Afternoon Greeting 12:00 to 14:59 Evening Greeting 15:00 to 23:59 Matrix ETERNITY NE System Manual...
  • Page 868 DND Notification application. You can reassign the default Voice Modules to other Voice Message Applications as required. The same Voice Module can also be assigned to multiple Voice Message Applications. Matrix ETERNITY NE System Manual...
  • Page 869 Recording Voice Messages from a Phone To record a Voice Message from a phone, • Lift the handset. • Enter SE mode from an extension phone of ETERNITY NE. • Dial 2502-Voice Module Number Where, Voice Module is from 01 to 16.
  • Page 870 • The messages must not exceed 16 seconds. • Copy the custom messages on to a computer to which ETERNITY NE is connected. • Upload the voice messages from the embedded FTP server of ETERNITY NE. To upload voice message from the embedded FTP server, •...
  • Page 871 To upload a Voice Message on a Voice module, right click the desired Voice Module folder and select the option Open Link in FireFTP from the right click menu. • Log in to FireFTP with your SE password. Matrix ETERNITY NE System Manual...
  • Page 872 The FireFTP opens. Click Browse on the left window to select the path to the folder where you have saved your Voice Prompt audio files on your computer. • Browse for the folder where you have saved the Voice Modules, and click OK. Matrix ETERNITY NE System Manual...
  • Page 873 Voice Module folder. Delete the existing audio file in the folder of the FireFTP. • To copy the audio file from the location it is saved on the computer, select the file, and click the Upload Arrow. Matrix ETERNITY NE System Manual...
  • Page 874 • The file you selected appears on FireFTP window. • Repeat the same to select the other audio files. • Close the FTP window by clicking [x] of the FireFTP tab. Matrix ETERNITY NE System Manual...
  • Page 875 • Return to the Voice Message Applications page on Jeeves. The voice message you assigned to the Voice Module will be uploaded. • Now, assign the Voice Module Number to the desired Voice Message application. Matrix ETERNITY NE System Manual...
  • Page 876 If you do not have FireFTP Add-on in your browser, you may upload files using Windows FTP. Follow these steps: • Click My Computer. • Type the current IP Address of the Ethernet Port of ETERNITY NE in the Address bar as ftp:// 192.168.1.101 • Click Go or Press Enter key on your keyboard.
  • Page 877 Copy the new audio file you recorded from the location it is saved on the computer. Paste the file in the Voice Message folder. • Close the FTP window. • Return to the Voice Message Applications page of Jeeves and assign the Voice Module Number to the desired Voice Message Application. Matrix ETERNITY NE System Manual...
  • Page 878 • Click Submit to save your settings. • Click Logout to exit Jeeves. Matrix ETERNITY NE System Manual...

  • Page 879: Walk-In Class Of Service

    Service and Toll Control as their own extension. With Walk-In Class of Service, all extension users of ETERNITY NE can make calls from any other extension of the system as per the Class of Service and Toll Control of their own extension.
  • Page 880 At a time, only one extension user can walk in to another extension. How to configure This feature is available to all extensions of ETERNITY NE. It does not require any other configuration except selection of the Walk-Out Mode for the extension in its port parameters.
  • Page 881 The page of the selected extension type opens. • To select an extension number on the page, select the Extension Number tab. Matrix ETERNITY NE System Manual...
  • Page 882 Click More button to expand parameter options for the selected Extension number. • Click Walk-in/Walk-Out to expand. • Select the walk-out mode, as required: • Walk out automatically on completion of call. • Walk out on user request. • Click Submit to save settings. Matrix ETERNITY NE System Manual...
  • Page 883 You can make your call(s) now, during the confirmation tone or after you get the dial tone. To walk out by dialing a command from the extension you walked in: • Dial 111-0 • You get a confirmation tone. • Replace the handset. Matrix ETERNITY NE System Manual...
  • Page 884 Matrix ETERNITY NE System Manual...

  • Page 885: Voice Mail Features

    CHAPTER 8 Alarms and Reminders What’s this? The Voice Mail System of ETERNITY NE offers voice-guided Alarms and Reminders, which can be set by the Operator as well as extension users. How it works Voice-guided Alarm and Reminder requests are served as per the date and time set by extension users. The different ways in which Alarm or Reminder requests will be served are described in the following: •...
  • Page 886 Click the Advanced Settings link. • Open the System Parameters link under Advanced Settings. • On the System Parameters page, click Alarm to expand. • Select the Voice Guided Alarm Verification check box to enable Alarm Verification. Default: Disabled. Matrix ETERNITY NE System Manual...
  • Page 887 "Thanks for using this Service." (Thankservice.wav). 66. The Date and time format depends on the Region/Country selected for the system. 67. This option will not be played if Alarm Verification is disabled in the System Parameters. Matrix ETERNITY NE System Manual...
  • Page 888 Dial 2  VMS responds with: "To set it as Personal, Press 1. To set it as Automated, Press 2." (Alarmmode.wav) • Dial 1  VMS responds with: "You have set Daily Personal Wake up alarm at…." (DailyPerWakeupVeri.wav) followed by the prompt: "To Confirm, Press 1, To Re-enter, Press 2." (AlarmConf.wav) Matrix ETERNITY NE System Manual...
  • Page 889 If no reminder is set, the VMS responds with: "Sorry! There is no Reminder to cancel." (Remindernocancel.wav) followed by the prompt: "Thanks for using this Service." (Thankservice.wav) 68. The date format in the prompt will be MM DD YYYY, if you selected USA as the Region/Country for your system. Matrix ETERNITY NE System Manual...
  • Page 890 If no reminder is set, VMS responds with: "Sorry! There is no Reminder to cancel." (Remindernocancel.wav) followed by the prompt: "Thanks for using this Service." (Thankservice.wav) 69. This option will not be played, if Alarm Verification is disabled in the System parameters. Matrix ETERNITY NE System Manual...

  • Page 891: Broadcast Message

    15 seconds, maximum length of the message to be broadcast must be less than or equal to 15 seconds. If the broadcast message exceeds this limit, the system will play the first 15 seconds and truncate the remaining part of the message. Matrix ETERNITY NE System Manual...

  • Page 892: Call Transfer Types

    The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not answered before this timer expires, it is treated as No Reply. Matrix ETERNITY NE System Manual...
  • Page 893 “Voice Mail Auto Attendant” under “SLT Extensions”. • “Voice Mail Auto Attendant” under “DKP Extensions”. • “Voice Mail Auto Attendant” under “SIP Extensions”. For Department groups, see the feature description for “Department Call” for instructions. Matrix ETERNITY NE System Manual...

  • Page 894: Dial By Extension Number

    "Please dial the extension number or to dial by name press 7. To leave message, press 6. To go to operator, press 9. For more options, press 0. To disconnect, press #" . • Dial valid extension number and talk. Matrix ETERNITY NE System Manual...
  • Page 895 6. To go to operator, press 9. For more options, press 0. To disconnect, press #". Extension Users • When you call the VMS by dialing 3931, • The VMS takes you to your mailbox. Matrix ETERNITY NE System Manual...
  • Page 896 6. To go to operator, press 9. For more options, press 0. To disconnect, press #". • Dial 7 and follow the prompts. Extension users can use Dial by Name also to reach another extension, if the called extesnion is busy or does not reply. Matrix ETERNITY NE System Manual...

  • Page 897: Email Based Notification

    “DKP Extensions” • “SIP Extensions” • The page of the selected extension type opens. • On this page, select the extension number to which you want to provide this feature, by clicking the extension number tab. Matrix ETERNITY NE System Manual...
  • Page 898 In the E-mail Address field, enter the email address of the extension user to which the notification for new messages should be sent. • Click Submit to save settings. • To configure the same feature on another extension, click the desired extension number tab, and follow the same steps as described above. Matrix ETERNITY NE System Manual...

  • Page 899: Forwarding Messages

    '5', to save the message as new press '6', to go to previous menu press '0'." (Mmsmo.wav) • Dial 5  VMS prompts: "To forward the message without comment press '1', to forward the message with comment press '2', to go to previous menu press '0'." (Fwdhow.wav) Matrix ETERNITY NE System Manual...
  • Page 900 VMS will clear all the entries and will ask the mailbox owner to re-enter all the destinations again. A message can be forwarded to maximum 10 destinations. A destination can be an extension or a a distribution list. Matrix ETERNITY NE System Manual...

  • Page 901: General Mailbox

    For EON & Extended IP Phone Users • Press DSS Key assigned to General Mailbox • Dial 1176. • Follow VMS prompts. For SLT Users • Lift handset. • Dial 1176. • Follow VMS prompts. Matrix ETERNITY NE System Manual...

  • Page 902: Leaving A Message

    The VMS plays the Welcome Message: "Welcome! Please dial the extension number Or to dial by name press 7. To leave message, press 6. To go to operator, press 9. For more options, press 0. To disconnect, press #." Matrix ETERNITY NE System Manual...
  • Page 903 If recording of the message is terminated simply by going on-hook, the VMS will not terminate the recording and the call will be disconnected only after time-out, i.e. the Maximum Message Length configured for the extension. Matrix ETERNITY NE System Manual...

  • Page 904: Listening To Messages

    VMS prompts: "To listen to new messages press '1', to listen to old messages press '2', to send a message press '3', to change your mailbox settings press '4', to go to home position press '0'." (Mmmm.wav) • Dial 1 to listen to new messages Or dial 2 to listen to old messages. Matrix ETERNITY NE System Manual...

  • Page 905: Mailbox Settings

    2.” (DelAllCnf.wav) • Dial 1 to delete all old messages in your mailbox  VMS responds with: “Your old messages have been deleted”. (DelAllDone.wav) To redirect Messages in your Mailbox, see “Redirecting Messages”. Matrix ETERNITY NE System Manual...

  • Page 906: Message Notification

    The VMS greets with the message:“This is your message notification call”. • The VMS plays the message: "You have <n> new messages" followed by the prompt: "Enter your mailbox password". (Enterpwd.wav) • Dial your mailbox password, and follow VMS prompts. Matrix ETERNITY NE System Manual...

  • Page 907: Message Verification

    If you want to disable this feature, • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Scroll to and click the VMS Configuration link under Advanced Settings. Matrix ETERNITY NE System Manual...
  • Page 908 Click the General Parameters sub-link. • On this page, scroll to Message Play Options. • By default, Message Verification is enabled. To disable Message Verification, clear the check box. • Click Submit to save changes. Matrix ETERNITY NE System Manual...

  • Page 909: Sending Messages

    Dial 1 to request read receipt of your message, else dial 2. • VMS responds: "Your message has been sent." (Msgsent.wav) • If the message could not be delivered to the destination you dialed, the VMS responds: "Sorry the message cannot be sent." (Pending.wav) Matrix ETERNITY NE System Manual...
  • Page 910 VMS will clear all the entries and will ask the mailbox owner to re-enter all the destinations again. Once a valid destination number is entered and no more extensions are selected, the VMS understands it to be the end of list and sends the message. Matrix ETERNITY NE System Manual...

  • Page 911: Redirecting Messages

    Dial 1 to set message redirection  VMS prompts: "Enter the destination extension." (MsgRdHdl.wav) • • Dial valid destination extension  VMS responds: "Command has been executed." (Okcmd.wav) • Dial 2 to cancel message redirection  VMS responds: "Command has been executed." (Okcmd.wav) Matrix ETERNITY NE System Manual...
  • Page 912 Matrix ETERNITY NE System Manual...

  • Page 913: Maintenance And Troubleshooting

    CHAPTER 9 Troubleshooting Configuration Upload ETERNITY NE provides you the facility to upgrade the system software at the click of a button. ETERNITY NE supports an embedded FTP server which can be used for Uploading and Downloading Configuration Files. Upload configuration files using Windows FTP •...
  • Page 914 The Log on as window of the FTP server opens. • In the Password field, enter the SE password (default 1234) and click the Log On button. • All the Configuration folders appear in this window. Matrix ETERNITY NE System Manual...
  • Page 915 • Make sure FireFTP Add-on is installed in your browser. • Open Jeeves on the browser, by typing the current IP Address of the Ethernet Port of ETERNITY NE. • Enter the Password (default 1234). Matrix ETERNITY NE System Manual...
  • Page 916 • Click the Configuration Upload link. • Enter the password. • The configuration folders appear. • Right click the first file, select the option Open link in FireFTP Matrix ETERNITY NE System Manual...
  • Page 917 Delete the existing file in the config folder. • Select the config files from the computer pane. Click the upload arrow to copy the file in config folder in the FireFTP pane. • Close the FireFTP tabs to return to Jeeves. Matrix ETERNITY NE System Manual...
  • Page 918 Before you upgrade the system firmware, you can save the existing application/configuration/driver/ web pages folder and files as backup for retrieval, later. When required, you can copy and paste the same folder back on the FTP server of ETERNITY NE. Matrix ETERNITY NE System Manual...

  • Page 919: Firmware Upgrade

    Firmware Upgrade ETERNITY NE provides you the facility to upgrade the system software at the click of a button. ETERNITY NE supports an embedded FTP server which can be used for Uploading and Downloading System files. Upload firmware files using Windows FTP •...
  • Page 920 You may either delete the existing files/folder or copy these files/folder to another location (as backup). • Now, copy the new system files in this folder. • Close the FTP window. • Restart the system after uploading the files.The new firmware will be applicable only after the system restarts. Matrix ETERNITY NE System Manual...
  • Page 921 Open the browser, Mozilla Firefox, on the computer connected to ETERNITY NE. • Make sure FireFTP Add-on is installed in your browser. • Open Jeeves on the browser, by typing the current IP Address of the Ethernet Port of ETERNITY NE. • Enter the Password (default 1234). •...
  • Page 922 • Right click on the first file, select the Open link in FireFTP option • The FireFTP opens. • Enter the password Matrix ETERNITY NE System Manual...
  • Page 923 Before you upgrade the system firmware, you can save the existing application/configuration/driver/ web pages folder and files as backup for retrieval, later. When required, you can copy and paste the same folder back on the FTP server of ETERNITY NE. Matrix ETERNITY NE System Manual...

  • Page 924: System Debug

    ‘Syslog Server’ on the IP network. You can view the system debug messages on the remote server. Each debug message includes the MAC Address of Ethernet port of ETERNITY NE which sends the debug messages to the Syslog server.
  • Page 925 In the Syslog Server Address field, enter the server address and server port number where the debug log is to be sent. Default: port number is 514. • Select the desired Debug Level from the following supported by ETERNITY NE: • Serial •...
  • Page 926 In the End Port field, enter the number of the selected Port Type after which the system should end debugging. If you want to debug a range of ports, configure the starting and ending port numbers in the Start Port and End Port fields. Matrix ETERNITY NE System Manual...
  • Page 927 End Port fields. To debug a single port, define the Start and End Port numbers as the same. • In the Debug field, select Enable to start I/O debug. • Click Submit button to save Debug settings. Matrix ETERNITY NE System Manual...

  • Page 928: Pcap Trace

    PCAP Trace ETERNITY NE supports PCAP Trace, which you can use to detect and diagnose network related problems for the Ethernet Port of ETERNITY. Packets traveling over a network are captured and saved in the system. You can save these trace files (packets captured by the system) on a computer and open these trace files using a graphical packet capture and protocol analysis tool such as Wireshark or Ethereal.
  • Page 929 Jeeves for any other purpose while PCAP Trace is being used. • When the packet capturing is stopped (by you or the system), click the Save Trace File button to download the captured files from the system’s FTP server. Matrix ETERNITY NE System Manual...
  • Page 930 PCAP capture again. • You may log out of Jeeves. • Now, you can open the trace files using Wireshark or Ethereal or any other similar software which supports opening of trace files. Matrix ETERNITY NE System Manual...

  • Page 931: System Status

    Open Jeeves. • Log in as System Engineer. • Click the Administration link. • Click Status link. • Click System Details link. The following details will be displayed. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 932: Voice Mail Memory Status

    Total Memory Allotted to Mailboxes in MB and Minutes • Total Memory Consumed by Voice Mail Users in MB Minutes Mailbox Status You can also view the status of individual mailboxes on this page under Mailbox Status. Matrix ETERNITY NE System Manual...
  • Page 933 Memory Consumed by Voice Mail User : The current status of the mailbox memory of the extension. • New Voice Mail/Total Voice Mail: The number of new (unread) messages out of the total number of messages in the mailbox. You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 934: Mobile Status

    Network, Idle or Busy state of the network. It also shows errors and alerts when SIM is absent, the wrong SIM PIN has been entered, SIM PUK is required. • IMEI: This is the unique identification number of (the GSM engine) each Mobile port. Matrix ETERNITY NE System Manual...
  • Page 935 Reset Consumed Amount/Minutes/Calls: This editable field allows the System Engineer to reset the consumed Call Budget Amount/Minutes/Calls at any time, manually. Matured calls are outgoing calls for which 'CONNECT' message was received from the network. Matrix ETERNITY NE System Manual...
  • Page 936 To view the status of mobile port 2, click the tab Mobile-2. • You may log out of Jeeves. The total number of outgoing calls made includes the number of times the ATD has been sent from the Mobile port to the network. Matrix ETERNITY NE System Manual...

  • Page 937: Voip Status

    VoIP Status To view VoIP Status, • Open Jeeves. • Log in as System Engineer. • Click the Administration link. • Click Status link. • Click VoIP Status link. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 938: Sip Trunk Status

    The status of SIP trunk 1 (SIP-1)appears on your screen. • To view the status of SIP trunks 2, 3 and 4 click the tab SIP-2, SIP-3, SIP-4. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 939: Sip Extension Status

    To view SIP Extension Status, • Open Jeeves. • Log in as System Engineer. • Click the Administration link. • Click the Status link. • Click SIP Extension Status link. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 940: Network Status

    To view Network port Status, • Open Jeeves. • Log in as System Engineer. • Click the Administration link. • Click the Status link. • Click Network Status link. • You may log out of Jeeves. Matrix ETERNITY NE System Manual...

  • Page 941: Appendix

    Over Voltage Secondary Protection Physical Connector RJ11 CO (2-WIRE TRUNK) Signaling Loop Start Loop Limit 1200? Off Hook AC Impedance 600/900/Complex Pulse Dialing 10/20PPS DTMF Dialing and Reception ITU-T Q.23 & Q.24 Return Loss >18dB Longitudinal Balance >50dB Matrix ETERNITY NE System Manual...
  • Page 942 Class 3 (0.25W) at WCDMA 850/1900/2100 MHz Band Better than -106dBm at GSM850, EGSM900, DCS1800 and PCS1900, RF Sensitivity Better than -108 dBm at WCDMA 850, Better than -108 dBm at WCDMA 1900/2100 Protocol AT Command Interface Matrix ETERNITY NE System Manual...
  • Page 943 1 LED Dual Color (RED/GREEN) Power Supply Input External Adaptor - 24VDC, 2A Power Consumption (Typical) Environment Operating Temperature -10°C to +50°C (14°F to 122°F) Operating Humidity 5-95% RH, Non-Condensing Storage Temperature -40°C to +85°C (-40°F to +185°F) Matrix ETERNITY NE System Manual...

  • Page 944: System Resources

    4 CO Ports, 2 GSM/UMTS(3G) Ports, 2 Digital Extensions, 10 SLTs and Up to 16 IP ETERNITY NE4 Extensions 6 CO Ports, 2 GSM/UMTS(3G) Ports, 2 Digital Extensions, 14 SLTs and Up to 16 IP ETERNITY NE6 Extensions Matrix ETERNITY NE System Manual...
  • Page 945 Module to insert 1 SIM card for Voice Telephony over GSM Networks ETERNITY NE UMTS A Module to insert 1 SIM card for Voice Telephony over UMTS (3G) Networks ETERNITY NE UMTS E Module to insert 1 SIM card for Voice Telephony over UMTS (3G) Networks...

  • Page 946: Prompts

    Nineteen Num20.wav Twenty Num21.wav Twenty One Num22.wav Twenty Two Num23.wav Twenty Three Num24.wav Twenty Four Num25.wav Twenty Five Num26.wav Twenty Six Num27.wav Twenty Seven Num28.wav Twenty Eight Num29.wav Twenty Nine Num30.wav Thirty Num31.wav Thirty One Matrix ETERNITY NE System Manual...
  • Page 947 To re-record the message press1, to confirm press 2 PrgTime.wav Enter the time RecdCncl.wav Sorry, your message cannot be delivered Chkinwel.wav It is our pleasure receiving you. We will do our best to make your stay comfortable Matrix ETERNITY NE System Manual...
  • Page 948 PlsHold.wav Please hold Xfrcalto.wav Please hold, transferring the call to Opr.wav Operator XfrCall.wav Please hold, transferring the call Noreply.wav The person you are trying to reach is not available Extbusy.wav The called person is busy Matrix ETERNITY NE System Manual...
  • Page 949 To forward the message without comment press '1', to forward the message with comment press '2', to go to previous menu press '0' Msgdest.wav Enter the destinations. Askcfrm.wav To request read receipt press '1', to ignore read receipt press '2'. Pending.wav Sorry, the message cannot be sent. Matrix ETERNITY NE System Manual...
  • Page 950 To enable announce name press '1', to disable announce name press '2', to go to previous menu press '0' MbMsgRd.wav To set message redirection press '1', to cancel message redirection press '2', to go to previous menu press '0' MsgRdHdl.wav Enter the destination extension. Matrix ETERNITY NE System Manual...
  • Page 951 You have set Wake up Alarm at… DailyWakeupVer You have set Daily Wake up Alarm at…. i.wav WakeupSet.wav Your Wake up Alarm is set. DailyWakeupSet Your Daily Wake up Alarm is set .wav Am.wav A.M. Matrix ETERNITY NE System Manual...
  • Page 952 Your Automated Wake up Alarm is set. .wav DailyPerWakeup You have set Daily Personal Wake up Alarm at… Set.wav DailyAutoWakeu You have set Daily Automated Wake up Alarm at… pVeri.wav DailyPerWakeup Your Daily Personal Wake up Alarm is set. Veri.wav Matrix ETERNITY NE System Manual...
  • Page 953 Enter the Extension number for which you have to set or cancel Reminder. RemoteExtHRe Enter the Room number for which you have to set or cancel Reminder m.wav RemAcknowled Your Reminder is acknowledged. ge.wav Extra36.wav Blank Extra37.wav Blank Extra38.wav Blank Extra39.wav Blank Matrix ETERNITY NE System Manual...
  • Page 954 Filename Prompts/Responses Extra40.wav Blank Extra41.wav Blank Extra42.wav Blank Extra43.wav Blank Matrix ETERNITY NE System Manual...

  • Page 955: Default Area Code Table: Usa

    1202 1203 1204 Manitoba 1205 1206 1207 1208 1209 1210 1212 1213 1214 1215 1216 1217 1218 1219 1224 1225 1226 Ontario 1228 1229 1231 1234 1239 1240 1242 Bahamas 1246 Barbados 1248 1250 1251 Matrix ETERNITY NE System Manual...
  • Page 956 1256 1260 1262 1264 Anguilla 1267 1268 Antigua 1269 1270 1276 1281 1284 1289 Ontario 1301 1302 1303 1304 1305 1306 Saskatchewan 1307 1308 1309 1310 1312 1313 1314 1315 1316 1317 1318 1319 1320 Matrix ETERNITY NE System Manual...
  • Page 957 1331 1334 1336 1337 1339 1340 USVI 1345 Cayman 1347 1351 1352 1360 1361 1386 1401 1402 1403 Alberta 1404 1405 1406 1407 1408 1409 1410 1412 1413 1414 1415 1416 Ontario 1417 1418 Quebec Matrix ETERNITY NE System Manual...
  • Page 958 1435 1438 Quebec 1440 1441 Bermuda 1443 1450 Quebec 1456 NANParea 1469 1473 Grenada 1478 1479 1480 1484 1500 NANParea 1501 1502 1503 1504 1505 1506 NewBrunswick 1507 1508 1509 1510 1512 1513 1514 Quebec Matrix ETERNITY NE System Manual...
  • Page 959 1516 1517 1518 1519 Ontario 1520 1530 1540 1541 1551 1559 1561 1562 1563 1567 1570 1571 1573 1574 1575 1580 1585 1586 1600 Canada 1601 1602 1603 1604 1605 1606 1607 1608 1609 1610 Matrix ETERNITY NE System Manual...
  • Page 960 1616 1617 1618 1619 1620 1623 1626 1630 1631 1636 1641 1646 1647 Ontario 1649 T&CIsland 1650 1651 1660 1661 1662 1664 Montsrat 1670 CNMI 1671 1678 1682 1684 1700 NANParea 1701 1702 1703 1704 Matrix ETERNITY NE System Manual...
  • Page 961 1707 1708 1709 Newfoundland 1710 1712 1713 1714 1715 1716 1717 1718 1719 1720 1724 1727 1731 1732 1734 1740 1754 1757 1758 St.Lucia 1760 1762 1763 1765 1767 Dominica 1769 1770 1772 1773 1774 Matrix ETERNITY NE System Manual...
  • Page 962 St. V&G 1785 1786 1787 PrtoRico 1800 NANParea 1801 1802 1803 1804 1805 1806 1807 Ontario 1808 1809 DomRepub 1810 1812 1813 1814 1815 1816 1817 1818 1819 Quebec 1828 1829 DomRepub 1830 1831 1832 1843 Matrix ETERNITY NE System Manual...
  • Page 963 1864 1865 1866 NANParea 1867 Yukon 1868 Tri&Tob 1869 St. K&N 1870 1876 Jamaica 1877 NANParea 1878 1888 NANParea 1900 NANParea 1901 1902 N Scotia 1903 1904 1905 Ontario 1906 1907 1908 1909 1910 1912 Matrix ETERNITY NE System Manual...
  • Page 964 1917 1918 1919 1920 1925 1928 1931 1936 1937 1939 PrtoRico 1940 1941 1947 1949 1951 1952 1954 1956 1970 1971 1972 1973 1978 1979 1980 1985 1989 0117 Kazkstan 01120 Egypt 01127 South Africa Matrix ETERNITY NE System Manual...
  • Page 965 01151 Peru 01152 Mexico 01153 Cuba 01154 Argentine 01155 Brazil 01156 Chile 01157 Colombia 01158 Venezuela 01160 Malaysia 01161 Australia 01162 Indonesia 01163 Philippines 01164 01165 Singapore 01166 Thailand 01181 Japan 01182 Korea 01184 VietNam Matrix ETERNITY NE System Manual...
  • Page 966 Guinea 011225 IvoryCoast 011226 BurkinaFaso 011227 Niger 011228 Togolese 011229 Benin 011230 Mauritius 011231 Liberia 011232 SierraLeone 011233 Ghana 011234 Nigeria 011235 Chad 011236 CenAfrica 011237 Cameroon 011238 CapeVerde 011239 SaoTome 011240 Equtl_Guinea 011241 Gabonese Matrix ETERNITY NE System Manual...
  • Page 967 Mozambiqu 011260 Zambia 011261 Madagascar 011262 Reunion 011263 Zimbabwe 011264 Namibia 011265 Malawi 011266 Lesotho 011267 Botswana 011268 Swaziland 011269 Comoros 011290 StHelena 011291 Eritrea 011297 Aruba 011298 FaroeIsland 011299 Greenland 011350 Gibraltar 011351 Portugal Matrix ETERNITY NE System Manual...
  • Page 968 VaticanCity 011380 Ukraine 011381 Yugoslavia 011385 Croatia 011386 Slovenia 011387 Bosnia 011389 Macedonia 011420 Czech Repub 011421 Slovakia 011423 Liechtensten 011500 Falkland 011501 Belize 011502 Guatemala 011503 El Salvador 011504 Honduras 011505 Nicaragua 011506 CostaRica Matrix ETERNITY NE System Manual...
  • Page 969 011676 Tonga 011677 SolomonIslnd 011678 Vanuatu 011679 Fiji 011680 Palau 011681 Wallis Island 011682 Cook Islands 011683 Niuel Island 011684 AmerSamoa 011685 WSamoa 011686 Kiribati 011687 NewCaledonia 011688 Tuvalu 011689 FrenchPolyne 011690 Tokelau 011691 Micronesia Matrix ETERNITY NE System Manual...
  • Page 970 011964 Iraq 011965 Kuwait 011966 SaudiArabia 011967 Yemen 011968 Oman 011971 011972 Israel 011973 Bahrain 011974 Qatar 011975 Bhutan 011976 Mongolia 011977 Nepal 011992 Tajikistan 011993 Turkmenistan 011994 Azerbaijani 011995 Georgia 011996 Kyrgyzstan 011998 Uzbekistan Matrix ETERNITY NE System Manual...
  • Page 971 Index Area Code Area Name Pulse Rate Type Ignore Digit Count Matrix ETERNITY NE System Manual...

  • Page 972: Feature List

    Network Selection (GSM) Trunk) OFF-Hook Alert (DKP, IP phone) Online SMDR Operator (Single, Multiple) Paging (DKP and IP Phone) Peer-to-Peer Calling Priority (Intercom and Trunk) Return Call to Original Caller Raid Scheduled Call Forward (RCOC) Matrix ETERNITY NE System Manual...
  • Page 973 Voice Mail to Email Notification Voice Prompts for Tones Walk-in Class of Service Web based Programming LICENSED FEATURES IP USERS LICENSE IP8: License to enable 8 IP Users VMS LICENSE License to enable Voice Mail System Matrix ETERNITY NE System Manual...

  • Page 974: Features At A Glance

    Auto Call Back-On Busy Auto Call Back-On No Reply Cancel Auto Call Back Auto Redial Auto Redial Cancel Auto Redial 1070 Barge-In Barge-In Call Cost Display Last Ten dialed numbers Cost display 1075 Call Chaining Call Chaining 1050 Matrix ETERNITY NE System Manual...
  • Page 975 115-Orbit Number To Retrieve the Parked Call 116-Orbit Number Call Pick Up Call Pick Up-General Call Pick Up-Selective 12-Extension Call Toggle Call Toggle (Toggle) Flash-1 Call Transfer Call Transfer to Extension Speech with Extension-Flash-Extension (Transfer Target)-OnHook Matrix ETERNITY NE System Manual...
  • Page 976 To include a Extension in a midway of conference Cancel a Conference 196-Conference Number-Conference Password/ Conference Multiparty Conference Multiparty Flash-191 To exclude a Extension from mid of conference Terminate Conference Conversation Recording Conversation Recording Flash-1095 Department Call Department Call Department Number (3901-3916) Matrix ETERNITY NE System Manual...
  • Page 977 Flashing on Trunks Flashing on Trunks Flash-* Floor Service To access Floor Service Follow Me Set Call Follow Me 135-Extension-User Password Cancel Call Follow Me Forced Answer Forced Answer Forced Call Disconnection Forced Call Disconnection Matrix ETERNITY NE System Manual...
  • Page 978 To Activate LCS 1094-1 To Deactivate LCS 1094-0 Live Call Supervision Set Live Call Supervision 1098-Destination Extension Meet Me Paging Meet Me Paging-Caller 1093-Page Zone Number Meet Me Paging-Called Party 1093-Extension Number of the Caller Matrix ETERNITY NE System Manual...
  • Page 979 RCOC in DISA Mode on dial tone Reminder Set Reminder 162-DD-MM-YYYY-HH-MM Cancel Reminder 162-# Set/Cancel Voice Guided Reminder 164-Follow VMS Prompts Room Monitor Room Monitor 1073-Extension Selective Port Access Selective Port Access 69-Port Type-Port Number Matrix ETERNITY NE System Manual...
  • Page 980 User Present 104-User Password-1 User Password Change User Password 114-Old User Password-New User Password Voice Help Voice Help 1090 Voice Mail Voice Mail System 3931 Walk-In Class Of Service To Walk-In 111-1-Extension Password To Walk-Out 111-0 Matrix ETERNITY NE System Manual...

  • Page 981: Acronyms

    Connected Line Identification Restriction Class of Service Calling Party Control Call Progress Detection CPTG Call Progress Tone (Generation) Call Pickup Custom Pulse Width Cyclic Redundancy Check Clear to Send Customer Premise Equipment Closed User Group Matrix ETERNITY NE System Manual...
  • Page 982 Gas Discharge Tube Ground Global System for Mobile GPRS General Purpose Radio Service HDSL High Speed Digital Subscriber Line Home Location Register Incoming call ICWT Internal Call Waiting Tone INEI International Mobile Equipment Identity Internet Protocol Interrupt Matrix ETERNITY NE System Manual...
  • Page 983 Mobile Station Mobile Switching Center Multiple Subscribers Numbers MTBF Mean Time between Failures Non Working Hour Numbering Plan Identification, Number Planning Index Network and Switching Subsystem NT1/2 Network Termination (Type 1/2) Outgoing Operation Maintenance Centers Matrix ETERNITY NE System Manual...
  • Page 984 Receive Line Signal Detector (also called Carrier Detect) Real Time Clock Request to Send Receive data System Administrator System Activity Log System Engineer SEFS Severely Eroded Framed Seconds Severely eroded seconds System Fault Log Exchange Identity Session Initiated Protocol Matrix ETERNITY NE System Manual...
  • Page 985 Transmission Control Protocol/Internet Protocol Two Wire Trunks, 2 wire Analog Trunk Card UART Universal Asynchronous receiver/transmitter Un-interrupted Power Supply Voice Interface Card Visitor Location Register Voice Mail System Voice Message Application Wide Area Network Working Hours Matrix ETERNITY NE System Manual...

  • Page 986: Warranty Statement

    Warranty Statement Matrix Comsec Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months from the date of installation which ever is earlier.
  • Page 987 Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.

  • Page 988: Open Source Licensing Terms And Conditions

    You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights. Matrix ETERNITY NE System Manual...
  • Page 989 You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. 2. You may modify your copy or copies of the Program or any portion Matrix ETERNITY NE System Manual...
  • Page 990 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your Matrix ETERNITY NE System Manual...
  • Page 991 Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License. Matrix ETERNITY NE System Manual...
  • Page 992 Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. Matrix ETERNITY NE System Manual...
  • Page 993 Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of Matrix ETERNITY NE System Manual...
  • Page 994 If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License. Matrix ETERNITY NE System Manual...
  • Page 995 Matrix ETERNITY NE System Manual...
  • Page 996 Magyarországon a Matrix Telecom Ltd. képviselete, Matrix termékek importőre, kizárólagos forgalmazója: 1095 Budapest, Mester u. 34 Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018 Fax: 218-5542 Mobil: 30 940-1970, 20 949-2688 E-mail: delton@delton.hu Web: www.delton.hu...

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