Table of Contents
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Table of Contents
Related Manuals for Matrix ETERNITY
Summary of Contents for Matrix ETERNITY
- Page 1 SLT User Guide For ETERNITY and SARVAM UCS...
- Page 2 IMPORTANT! This Guide is for ETERNITY, ETERNITY NE and SARVAM UCS. These are referred to as System in the Guide. For detailed description refer to the respective System Manual. The documentation can be found at http://www.matrixtelesol.com/product-manuals.html This User Guide instructs you on how to access various features using the default settings.
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Page 3: Making A Second Call
Dial 9/5/81/82/83/84 (TAC)-External Number (for users in USA) To a Voice Mail: Dial 3931(VMS) - Follow VMS Prompts ( ETERNITY LE/ME/GE/PE, SARVAM UCS) Dial 390 (VMS) - Follow VMS Prompts ( ETERNITY NE ) Making a Second Call... -
Page 4: Abbreviated Dialing
Dial 1071 - Index (001-025) - External Number - # * - TAC - Confirmation Tone - Go On-Hook In ETERNITY LE, SARVAM UCS ENT you need to enter Personal Directory Index as 0001 to 0025. Account Code Account Code by Number: Dial 1058 - Account Code - TAC - Dial desired number ... -
Page 5: Auto Redial
Auto Call Back (ACB) (Cont.) ACB on No Reply: Dialed Extension not responding? - Dial ‘2’ during Ring Back Tone - Confirmation Tone - Go On-Hook Cancel ACB: Dial 102 - Confirmation Tone - Go On-Hook Authority Code (Using Walk-In Class of Service) ... -
Page 6: Call Chaining
Blind Transfer to Extension Users Mailbox Speech with Extension/Trunk - Flash - 1078 - Extension number - Go On-Hook Call Chaining Speech with Trunk/Extension - Flash - 1050 - Extension (Transfer Target) - Go On-Hook Call Forward (CF) CF - Unconditional to External Number: CF - Unconditional: Dial 131 - TAC - External Number - #*... -
Page 7: Call Forward - Scheduled
Call Forward - Scheduled Set CF-Scheduled for Working Hours (Day): CF - Unconditional: CF - Unconditional to External Number: Dial 1175 - 1 - 1 - Extension/ Dial 1175 - 1 - 1 - TAC - External Department Group/VMS - Number - #* - Confirmation Tone - Confirmation Tone - Go On-Hook Go On- Hook... - Page 8 Call Forward Scheduled (Cont.) CF - If Busy/No Reply to External Number: CF - If Busy/No Reply: Dial 1175 - 2 - 4 - TAC - External Dial 1175 - 2 - 4 - Extension/ Number - # *- Confirmation Tone - Department Group/VMS - Confirmation Tone - Go On-Hook Go On-Hook...
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Page 9: Call Follow Me
Call Follow Me Set Call Follow Me, from the Remote Extension: Dial 135 - Your Extension - User Password - Confirmation Tone - Go On-Hook Cancel Follow Me, from Your Extension: Dial 130 - Confirmation Tone - Go On-Hook ... -
Page 10: Call Transfer
Call Toggle In speech with party 1 - Flash - Dial number of party 2 - Speech with party 2 - Flash - Dial 1 - Speech with party 1 - Flash - Dial 1 - Speech with party 2 Call Transfer Transferring call to an Extension: Speech with Extension/Eternal Number - Flash - Extension (Transfer Target) - Go... -
Page 11: Conference - Dial-In
Conference Conference 3-Party 1st call - 2nd call - Flash -*3 - three way speech is established Conference - Dial-In Schedule a Conference: *19 - 1 - Conference Number - Assign 4 digit Conference Password Initiate/Join the Conference: *19 - 2 - Conference Number - Conference Password ... -
Page 12: Conversation Recording
Conversation Recording Speech - Flash - 1095 - Beep - Speech re-established - Recording starts Digital Output Port (DOP) Turn on DOP from Extension: 1174 - DOP Number - 1 - Confirmation Tone - Go On-Hook 1104 - DOP Number - 1 (users in Philippines) - Confirmation Tone - Go On-Hook ... -
Page 13: Door Phone
Door Lock To Open Door Lock device: In speech with the Door Phone call - Flash - 1173 In speech with the Door Phone call - Flash - 1103 (users in Philippines) To unlock the COSEC Door Controller: In speech with the Door Phone call - Flash - *7 ... -
Page 14: Emergency Call
Dynamic Lock (Cont.) Toll Control - Level 0 (Default: All Calls): 141 - User Password - 0 - Confirmation Tone - Go On-Hook Toll Control - Level 1 (Default: Local Calls): 141 - User Password - 1 - Confirmation Tone - Go On-Hook ... -
Page 15: Interrupt Request
Hotdesk Set Hotdesk, from the Remote Extension: Dial 1091 - Your Extension Number - Your User Password - Confirmation Tone - Go On-Hook Cancel Hotdesk, from your Extension: Dial 1091 - Your Extension Number - Your User Password - Confirmation Tone - ... -
Page 16: Last Number Redial
Last Number Redial To make a call to the last number: Dial 7 - Last external number is out dialed Live Call Supervision Dial 1098 - Extension number to be supervised - Confirmation Tone - Go On-Hook Your extension rings, observe CLI ... - Page 17 Mute (Cont.) UnMute Speech - Flash - Dial 1052 again - Talk Paging Dial 1074 - Page Zone Number - Start your Announcement SLT/ISDN Terminal users cannot be paged. Presence Dial 104 - User Password - Message Absent Present Auto Detect...
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Page 18: Trunk Reservation
Voice Help Dial 1090 - Listen to Message Voice Mail Accessing Voice Mail from Extension: Dial 3931 - Follow VMS Prompts (ETERNITY LE/ME/GE/PE, SARVAM UCS) Dial 390 - Follow VMS Prompts (ETERNITY NE) Accessing General Mailbox from Extension: Dial 1176-Follow VMS Prompts ... -
Page 19: Room Monitor
Dial 69 - Port Type - Port Number Dial 89 - Port Type - Port Number (for users in USA) Port Numbers Port Types Port Access Code For ETERNITY/SARVAM UCS ETERNITY SARVAM UCS 001 - 128 01 - 64 01 - 32 01 - 32... -
Page 20: Walk-In Class Of Service
Walk-In Class of Service To Walk-In into the other Extension: Dial 111 - 1 - Your Extension Number - Your User Password - Dialed desired number on Confirmation Tone - Talk To Walk-Out of the other Extension : Dial 111 - 0 - Confirmation Tone - Go On-Hook ... - Page 21 The Redundancy Notification Call is acknowledged. Redundancy Notification Call is not supported in ETERNITY. If you are using a SLT, that does not supports FSK CLI, then the message “Redundancy Notification Call” will not be displayed on the screen.
- Page 22 MATRIX COMSEC Head Office: 394-GIDC, Makarpura Vadodara - 390 010, India Ph: (+91)1800-258-7747 Email: Customer.Care @MatrixComSec.com www.MatrixTeleSol.com...
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Questions and answers
do not disturb in number cal
The Do Not Disturb (DND) feature on the Matrix ETERNITY phone allows extension users to block incoming calls from other extensions to avoid interruptions. Even when DND is active, the user still receives external calls transferred by the operator or other phones, DID and DDI calls, alarm calls, reminder calls, and auto call back calls. DND can be set or canceled by the extension user or remotely by the operator.
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