Call Toggle - Matrix Visionpro System Manual

Call Toggle

Call Toggle allows you to have two simultaneous telephone conversations, that is talking to two persons alternately.
Call Toggle is also referred to as Hold-Consult or Call Splitting. You can toggle between:
• Two internal calls (two stations).
• An internal call and an external call (station and trunk).
• Two external calls (two trunks).
How it works
• Only one of the two persons will be in conversation with you at a time. The other person is put on hold and
gets music and cannot hear your conversation.
• When you are in speech with a station and get external call waiting tone, you can dial Flash to answer the
trunk call. The station is put on hold and gets music. Now, you can toggle between the two persons.
• Interrupting station can also be answered in the same way as described above. Your current call is put on
hold and speech with the interrupting station is established. Once again, you can split between the two
conversations.
• A is in speech with B. A holds B and calls C. Now, A and C are in speech while B is the held party. Now A
wants to call an external party. A can make an external call by dialing Flash-8. Dialing this command parks
B, puts C on hold and plays Dial Tone to A. Now A can dial a Trunk Access Code to grab a trunk. A can
have conference with station C and the external party.
• Conference can be invoked to include both the parties by dialing Flash-0.
• You can also transfer the active call (one who is in conversation with you) to the third person.
• You can also park the current call by dialing 'Flash-7'.
• You can release the party in speech by dialing 'Flash-2'.
• You can release the held party by dialing 'Flash-3'.
How to configure
Call Toggle is a Class of Service dependant feature. Refer
Toggle to a user.
How to use
Call Toggle between two internal calls (two stations):
• Speech with a station.
• Dial Flash. Current station is put on hold.
133
"Class of Service (CoS)"
Matrix VISIONPRO System Manual
for details on how to allow Call